Charged after trial
Charged after trial – unable to get a response from support. I gave Thumbnailcreator.com a 1 because there is no option for a zero
I signed up for a free trial of ThumbnailCreator in September 2026. I believed I had cancelled during the trial period, but my card was subsequently charged on 27 September.
I have contacted ThumbnailCreator support repeatedly asking for clarification, cancellation confirmation and a refund, but I have received no response.
I have also tried contacting Aleric Heck and Greg Kopyltsov, who are associated with ThumbnailCreator, directly. I have received no response from them either.
I subsequently cancelled/deleted my account and can no longer access the account or billing information.
I am currently having to deal with my bank regarding the disputed charge because the merchant has not responded to my attempts to resolve it directly.
The product itself is not great either that is why I decided not to continue, but the lack of customer support when there is a billing problem has been extremely disappointing.