Fabulous service from Charlie and the team at Thurlow Nunn Gt Yarmouth. Professional throughout and explained things clearly and simply. Would buy from again next time and would reccomend to friends a... Ver mais
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Went in looking for our 1st ev at Kings Lynn. Looked after by Louis. A real gent. No pressure salesman who really knows and understands his vehicle. A genuine person who cares. Took us through e... Ver mais
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Byeing my first car from Thurlow nunn mk,following my eldest daughter who had just bought a car aswell from Josh who was amazing, there was no pressure selling ,so friendly and helpful. Also did have... Ver mais
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Worst customer service I have ever known No response to calls, emails, their own chat service promises contact and nothing Their own customer resolution service just send a holding email and tha... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
With modern showrooms situated across Bedfordshire, Buckinghamshire and the East of England, Thurlow Nunn provides drivers with the widest choice of quality Approved Used vehicles and great offers on the latest generation of new Vauxhall, Peugeot and MG cars. Over the years, we have built a strong reputation for impeccable customer service, and we’re keen to continue upholding the highest standards of expertise.
Informações de contato
11 Campbells Meadow, Hardwick Road, PE30 4YN, King's Lynn, Reino Unido
- 01603367620
- salessupport@thurlownunn.co.uk
- thurlownunn.co.uk
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Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I would like to shout out Thurlow Nunn…
I would like to shout out Thurlow Nunn Beccles, Ross Dent was incredible, knowledgeable and no hard sell just purely kind and generous with his time.
He ensured we had full explanation of any vehicles we liked and assured us that if we wanted something specific he would always arrange for us to get it brought over to the Beccles show room. He explained everything with patience and in a way we understood. Thank you what an asset you are Ross.
Regards Lesley R

Resposta da Thurlow Nunn
Great local dealership
From start to finish I was treated like a valued customer.

Resposta da Thurlow Nunn
Dreadful customer service
New car recalled with a faulty tyre pressure message. Thurlow Nunn Luton offered to book it in but said if the first fix didn’t work it might mean several hours at the dealership. I asked for a loan car. They wanted £20 for insurance for a problem that had nothing to do with me. Having happily taken £22k off me they refused and the customer service was awful. Wish I’d never bought the car if I knew how I’d be treated all for £20. I have contacted the dealership and outright refused to pay the £20. As I said terrible customer service. Would prefer you contact them than have another argument with them. Below reply is a platitude not a solution.

Resposta da Thurlow Nunn
Fantastic service and a real sense of a…
Fantastic service and a real sense of a family run company. Twice I’ve used this company over the past few months and on both occasions I have been pleasantly surprised how good the service was. Real understanding and great communication which is rare these days. Wouldn’t hesitate in using again.

Resposta da Thurlow Nunn
Great experience at Thurlow Nunn Milton…
Great experience at Thurlow Nunn Milton Keynes. Nick was extremely helpful from the moment we spoke on the phone to viewing the car and delivering it! A fantastic experience and i will definitely be back for my next car!

Resposta da Thurlow Nunn
Shout out to Danny at Northampton Hyundai
Danny was fantastic from the initial first meeting. Danny listened to what we was after and explained everything that came with the vehicle. We fell in love with the vehicle and decided to talk numbers....
After 3 days the car is now ours and Danny helped us loads with everything we needed to do. Great services and over beyond customer service. Would highly recommend visiting Danny at Hyundai to sort out your next vehicle.

Resposta da Thurlow Nunn
Outstanding Purchase.
We were very pleased with all aspects of our dealings with Thurlow Nunn. Following our first visit to the showroom we received a video of the car we hoped to buy. Everything was explained to us in a very calm and professional manner. We were listened to and our questions fully answered. We could not have been treated any better. Outstanding service.

Resposta da Thurlow Nunn
Would buy from them again
Very professional. No sales pressure - just really helpful. Chloe was a pleasure to engage with during the sale, arranging test drive and follow up.
thank you!

Resposta da Thurlow Nunn
I'd definitely recommend Thurlow Nunn…
I'd definitely recommend Thurlow Nunn Luton because from day one of me enquiring about the vehicle I purchased I was kept informed by Sayful the salesman, with progress reports on when I would be able to view the car and as I lived 100 miles from the dealership I was greatful for the video Sayful sent me prior to me making the journey to see it, and pleased to say I wasn't disappointed
We absolutely love the car.

Resposta da Thurlow Nunn
They appear honest and trustworthy
They appear honest and trustworthy, friendly and knowledgeable.

Resposta da Thurlow Nunn
Car purchase experience
They listen to the needs of the customer and build up a long term relationship with them.

Resposta da Thurlow Nunn
Paul the salesman was a pleasure to…
Paul the salesman was a pleasure to deal with polite pleasant and informative the car was supplied in imaculate condition

Resposta da Thurlow Nunn

Resposta da Thurlow Nunn
This dealer is intentionally awkward…
This dealer is intentionally awkward and staff are very rude and argumentative, they do not want to know, or honour any pre agreements when things go wrong. Stay away

Resposta da Thurlow Nunn
Thurlow Nunn Milton Keynes…
The staff at Thurlow Nunn Milton Keynes were good because they appeared knowledgeable, helpful and approachable, Made me feel at ease and helped me with any questions or queries I had about the car and the purchase of my corsa.
Great Service from Gemma Smith at Thurlow Nunn, King's Lynn
From first enquiry to final sale and handover, Gemma Smith provided a very professional yet friendly service. She was knowledgeable and explained all the paperwork and new car features very thoroughly. Thanks.
Reliable, good service
Reliable, well prepared cars. Knowledgeable sales person clean site.
staff always pleasant and helpful
staff always pleasant and helpful, know what sort of car we want and spend time looking for it

Resposta da Thurlow Nunn
The salesperson was excellent
The salesperson was excellent. Explain everything about the car to you before handing over the car keys
Lack of after Sale Support
Recently bought a car from the branch in Milton Keynes and was given incorrect information about the service history, which I only found out after purchase as the dealership had 'lost' the service logbook. Only after chasing did I get some information and was advised this would be followed up. Have chased with the used car sales manager, who initally responded and offered a partial resolution, however complete lack of acknowledgement to subsequent follow up requests. I then raised a complaint through the ADR process, who simply forwarded it to the manager in question who continues to ignore my emails. Follow up emails to the service support team go unanswered. Certainly not what I would expect from such a well known dealership.
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