Thurlow Nunn Avaliações 

Reliable, well prepared cars. Knowledgeable sales person clean site.

staff always pleasant and helpful, know what sort of car we want and spend time looking for it

The salesperson was excellent. Explain everything about the car to you before handing over the car keys

Recently bought a car from the branch in Milton Keynes and was given incorrect information about the service history, which I only found out after purchase as the dealership had 'lost' the service logbook. Only after chasing did I get some information and was advised this would be followed up. Have chased with the used car sales manager, who initally responded and offered a partial resolution, however complete lack of acknowledgement to subsequent follow up requests. I then raised a complaint through the ADR process, who simply forwarded it to the manager in question who continues to ignore my emails. Follow up emails to the service support team go unanswered. Certainly not what I would expect from such a well known dealership.

The vehicle was serviced quite quickly, but they did not do the rear wash wiper when I put it in. I said when I squirt the front one, the rear one works and it wasn’t washed afterwards either.

I'd recommend Thurlow Nunn Beccles

Took car for mot service plan what I told them it took nearly 5 hours to do mot all it needed was one tyre and then tried to charge me for mot t and when I said Ino it's on a service plan the response was I wish you would have said I've got to print all this off again now I said I did tell you this morning if it wasn't for service plan I would definitely not be using them again

Darren Trapp handled my query from start to finish and made the buying process a breeze.

I recently purchased a used car from Thurlow Nunn. The car was delivered in really good condition. Bradley helped with making the process really smooth. All queries were dealt professional and with care. Great customer service.

Went to the mg garage in Corby for a warranty claim. The service manager misinformed me and more than none occasion with my booking and parts that where fitted to my car. The truth was none of warranty work was done. Then when challenged he refused outright to fix the car. The issue was with the light sensors, I had waited since the summer for my booking and got in October after they cancelled hours before bookings when I finally got my car in the service guy told me the dipped headlights would always be on in the winter, when I explained they were on in the summer as well he dismissed it and said bring it back next summer. It was fixed in another dealership and NO the lights are not on when it is a bright day in winter. Will never step foot in Corby dealership again. It a shame because I have to travel to find a decent dealership. The lady in service also appears to want to argue as well but I didn't fall into that trap or lower myself to there level, they were reported to MG UK.
Just to update and I waited a while, nobody contacted me me details were provided, not that I want any contact we have nothing to discuss, unfortunately it seems they put these comments to make them self look like they care. I have spoke to others who had issues with the Corby branch and will not return, not good business for Corby branch.

I bought a Kia Ceed as a part exchange from Thurlow Nunn Lowestoft and couldn’t be happier with the experience. Ross was fantastic throughout the whole process — he sent detailed videos showing the vehicle’s condition and even held the car for me as I had a long journey to visit. The customer service was outstanding. Highly recommended!

Great service provided from all staff, happy to help out and make a good deal happen.

Showroom had lots of options and was clean and tidy made for an all round good visit and purchase.

Sales team were informative, helpful and not pushy. Extended warranties, service plans etc were offered which I declined on this occasion. They showed me other similar vehicles from dealerships in other areas. The one I chose was made available promptly the next morning which I purchased.

They were thorough and friendly

Salesman was very polite, showed me around the car i wanted and provided helpful advice

The professionalism and friendlyness of the salesperson.

Nick in the Milton Keynes branch was amazing! He helped me with the purchase of my van explained all my options, went through everything in the van and helped me set it up. A very positive experience and would definitely recommend

Just had a terrible experience in the service department Norwich. I phoned for an update, to be told that I’d had an update already in the morning, that there was no update or timeline, and why am I ringing 6 hours later to see if my car might be ready? Before a weekend? Sorry for your inconvenience, thought I was paying for the privilege of you working on my car. The little chap who answered was thoroughly unpleasant

Put down a £199 deposit on a car I see on their website. The car was on offer as part of the "January sale" so to find the same car at a similar price would have been impossible. I was very pleased to secure the car & I had an email confirming my reservation so I then sourced finance straight after.
A few hours later I received a phone call claiming that the car was already reserved.
The problem I have is that I got confirmation that I had reserved the car, paid £199 for this, sorted out finances only to be told I can't have it & given no alternative.
I wouldn't have minded if an alternative would have been offered to me but nothing. That isn't customer service & so unfair.
To not honour a reservation or offer to put it right speaks volumes. When things go wrong they clearly don't offer to put it right!

Car purchased as a ‘Distance Sale’ but the Norwich Dealer refused to recognise our Statutory Rights under the Consumer Contracts Regulations (despite it being clearly sold as such “at an distance” and refused to accept its return.
They were disinterested, difficult and awkward to deal with in seeking a resolution.
We were obliged, due to personal circumstances, to accept their settlement proposal that left us well out of pocket.

Beware … Caveat Emptor!