TicketSource Avaliações 

2.437
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I use my phone for everything - I’m not a dinosaur I prefer to be a unicorn ! I ordered the tickets which I was proud of myself, trying to save to a wallet then they disappeared 🙈🙈🙈 I found the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The venue postponed our show on June 25 due to the heat alert. I got a timely email from Ticketsource to let me know this would be happening, and then a second email confirming the new date. As I co... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great experience with Ticketsource. Booked tickets for Othello at Grimsthorpe Castle in July but didn’t receive a confirmation or e-tickets. Contacted the Support Dept, who replied straight away, on... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I lost my booking due to me incorrectly inputting my e mail address and Chloe found it for me. It took all of two e mails and ten minutes. I had been searching all my e mails for a month beforehand. E... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Venda de Ingressos para Eventos
  2. Serviço de Soluções de Tecnologia para Eventos

Escrito pela empresa

Sell tickets online without the fuss, stress, or cost. Any event. Any venue. TicketSource is a free and easy online event ticketing platform. Backed by fast, friendly support from real humans, we keep everything running simply and smoothly for you and your event. Our low-cost booking fees help you keep more of what you earn while keeping tickets affordable for your customers. Try out our system for free, under no obligation, to see if it's the right fit for you and your event.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(2.437)

366 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

We took out insurance for our tickets…

We took out insurance for our tickets for an Acro Competition our daughter was participating in. She can no longer compete but we cannot claim back our tickets cost! Pointless paying extra for insurance!

18 de janeiro de 2026
Avaliação não solicitada
logotipo da TicketSource

Resposta da TicketSource

We are sorry to hear that you have not been satisfied with your refund protection cover. Refund protection is provided by our third party partner XCover and covers specific situations, which are set out in the terms and conditions shown at the time of purchase. There is also a 14 day cooling off period after the booking. If you feel your circumstances should be covered, please contact our support team and we will be happy to look into this for you.

Avaliado com 5 de um total de 5 estrelas

Excellent support service

I emailed the support desk as I had entered an incorrect email address when booking tickets to an event. Chloe came back within 10 minutes, amended my email and resent my tickets. Excellent, professional service and a pleasure to deal with. Very easy booking system too!

6 de fevereiro de 2026
Avaliação não solicitada
logotipo da TicketSource

Resposta da TicketSource

Hi Sinead, thank you very much for your review and pleased to hear that Chloe was able to offer a speedy response.

Avaliado com 5 de um total de 5 estrelas

Prompt efficient service

I had an issue with my order where I was charged twice. I was contacted the following day by Angharad to highlight the error and she refunded the duplicated amount quickly and without any hassle. Amazing service. Thank you

6 de fevereiro de 2026
Avaliação não solicitada
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Resposta da TicketSource

Thank you very much for your review. We will pass on your kind words to Angharad.

Avaliado com 5 de um total de 5 estrelas

Very quick response to my query

Very quick response to my query. Sorted my error out with my booking very quickly ⭐️⭐️⭐️⭐️⭐️

5 de fevereiro de 2026
Avaliação não solicitada
logotipo da TicketSource

Resposta da TicketSource

Hi Angela, thank you very much for taking the time to leave your review. All the best.

Avaliado com 5 de um total de 5 estrelas

I managed to make a mess of a booking…

I managed to make a mess of a booking with Ticket Source and they were very patient and reassuring and sorted everything out for me.

4 de fevereiro de 2026
Avaliação não solicitada
logotipo da TicketSource

Resposta da TicketSource

Hi Andrea. Thank you very much for your review and pleased to hear the team were able to assist.

Avaliado com 5 de um total de 5 estrelas

Excellent service

We use TicketSource to sell tickets for our fundraising events. The set up is easy and they have a telephone booking line for customers who prefer not to buy tickets online. They also have very helpful customer service!

3 de fevereiro de 2026
Avaliação não solicitada
logotipo da TicketSource

Resposta da TicketSource

Thank you very much for sharing your feedback.

Avaliado com 5 de um total de 5 estrelas

I made a mistake with my email address…

I made a mistake with my email address so tickets were not sent. I contacted TicketSource and they rectified mistake promptly

2 de fevereiro de 2026
Avaliação não solicitada
logotipo da TicketSource

Resposta da TicketSource

Hi Garry, thank you very much for your review. All the best.

Avaliado com 1 de um total de 5 estrelas

After checking my bank statement I have…

After checking my bank statement I have been charged twice for the same ticket purchase. Event organiser says it’s a fault on Ticketsource website. Will now be referring this back to my bank.

30 de janeiro de 2026
Avaliação não solicitada
logotipo da TicketSource

Resposta da TicketSource

Hi Graeme. We are sorry to hear your booking experience has not been seamless. We understand that our support team has been in contact with you directly and has confirmed that this was a pending payment rather than a duplicate charge. We hope this matter is now resolved and that you might consider updating your review to reflect the outcome.

Avaliado com 4 de um total de 5 estrelas

Very easy to book tickets

Very easy to book tickets. The confirmation email didn’t arrive so I emailed customer service and Becca responded very quickly by resending the message.

26 de janeiro de 2026
Avaliação não solicitada
logotipo da TicketSource

Resposta da TicketSource

Hi Denise. Thank you very much for your review and pleased Becca was on hand to assist.

Avaliado com 5 de um total de 5 estrelas

Excellent Service

Matt was really helpful and responded extremely quickly and efficiently to my enquiry with an excellent mix of professionalism and friendliness. Delighted at the service. Many thanks.

30 de janeiro de 2026
Avaliação não solicitada
logotipo da TicketSource

Resposta da TicketSource

Hi Claire, thank you for taking the time to leave your review.

Avaliado com 5 de um total de 5 estrelas

Incorrectly spelt email address

Had an issue with tickets being sent to an incorrectly spelt email address which was sorted within one hour of contacting TicketSource.

30 de janeiro de 2026
Avaliação não solicitada
logotipo da TicketSource

Resposta da TicketSource

Hi John, thank you very much for your review. All the best

Avaliado com 5 de um total de 5 estrelas

Chilworth's Benedictine monks love TicketSource

I manage three accounts with TicketSource and its speedy and efficient ‘can do’ customer service which always solves issues immediately is one of the reasons why we love this company…..plus the ease of use and wide ranging functionality of the system and highly reasonable pricing.

TicketSource has made a big difference to us; we are a very hard to reach and hard to find hidden Benedictine monastery in the Surrey Hills near Guildford, UK: St Augustine’s Abbey, Chilworth.

29 de janeiro de 2026
Avaliação não solicitada
logotipo da TicketSource

Resposta da TicketSource

Hi Richard, thank you so much fot taking the time to share your feedback and we are pleased to hear that TicketSource is having a positive impact for you.

Avaliado com 5 de um total de 5 estrelas

Purchased Ticket Enquiry

I emailed a query and had a response within an hour.
Most businesses will respond (if ever without reminders) in 72 hours.
Well done.

29 de janeiro de 2026
Avaliação não solicitada
logotipo da TicketSource

Resposta da TicketSource

Thank you very much for taking the time to leave your review.

Avaliado com 5 de um total de 5 estrelas

The usual superb customer service from TS

All the TS staff I've dealt with today, and on previous occasions, have been helpful, cheerful, polite and punctual -- who could ask for anything more? 🎶

27 de janeiro de 2026
Avaliação não solicitada
logotipo da TicketSource

Resposta da TicketSource

Hi Andrea, thank you very much for your kind words. All the best.

Avaliado com 5 de um total de 5 estrelas

answered my question in 2 minutes

answered my question in 2 minutes - what more can I say

27 de janeiro de 2026
Avaliação não solicitada
logotipo da TicketSource

Resposta da TicketSource

Hi Deborah, Thank you very much for your review. We are pleased to hear the team were able to offer a speedy response.

Avaliado com 1 de um total de 5 estrelas

Purchased cancellation protection…

Purchased cancellation protection through TicketSource .The process of trying to navigate our way through the claim process was impossible. Cancellation was due to injury and the ridiculous hoops we tried to jump through caused soo much stress in difficult times. We gave up in the end. This is a poor reflection on Ticketsource.

26 de janeiro de 2026
Avaliação não solicitada
logotipo da TicketSource

Resposta da TicketSource

Hi Lucy,

We are sorry to hear you have not been satisfied with the refund protection cover.

The refund protection policy and claims process are provided by XCover. XCover does require evidence in order to make a successful claim.

If you would be able to contact the TicketSource Customer Success Team via support@ticketsource.com with your booking information, we would be happy to discuss your claim process in more detail and see if we are able to assist further or seek clarification with XCover on your behalf.

Avaliado com 5 de um total de 5 estrelas

Very good customer service

I had a problem obtaining my tickets. I contacted the support email address and TicketSource were very helpful. It turned out there was an error with my email email address. They responded to me minutes later and sorted me out, recommended.

26 de janeiro de 2026
Avaliação não solicitada
logotipo da TicketSource

Resposta da TicketSource

Hi Sarah thank you very much for taking the time to leave your review.

Avaliado com 5 de um total de 5 estrelas

Great platform and service

Great platform and service. Meets my event ticketing needs and responds quickly and positively to customer enquiries.

23 de janeiro de 2026
Avaliação não solicitada
logotipo da TicketSource

Resposta da TicketSource

Hi Tom, thanks very much for your review and thanks for your kind words.

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