They proactively substituted two larger tile samples for the four small ones I ordered, which was very helpful as the pattern could be seen more clearly
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
They proactively substituted two larger tile samples for the four small ones I ordered, which was very helpful as the pattern could be seen more clearly
A empresa respondeu
Great information when we called to ask questions. Simple ordering and delivery when promised. Great. I'll be using you guys again
A empresa respondeu
The highest quality porcelain slabs & edging. Delivered with care, not a single mark, chip or blemish present on 40 pieces. I laid on a concrete base using Mapei Mapeker Exterior Rapid Set adhesive an... Ver mais
A empresa respondeu
The tiles arrived very quickly after my order, i was impressed. The delivery driver phoned to check i was able to accept the delivery early and then delivered them promptly. He was extremely helpful i... Ver mais
A empresa respondeu
Tiles and Smiles is a trusted UK supplier specializing in garden paving, indoor wall and floor tiles, and patio slabs. We offer an extensive range of outdoor porcelain paving slabs, indoor tiles, and natural stones to suit various design preferences and functional needs. Our outdoor porcelain paving slabs are frost-resistant and boast a high anti-slip rating, making them a durable and safe choice for outdoor spaces. Whether you're enhancing your garden, patio, or indoor areas, Tiles and Smiles provides high-quality solutions for all your tiling and paving needs.
Unit C1 Broadheath Network Centre, WA14 5EW, Altrincham, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

Resposta da Tiles and Smiles Limited

Resposta da Tiles and Smiles Limited

Resposta da Tiles and Smiles Limited
The tiles arrived very quickly after my order, i was impressed. The delivery driver phoned to check i was able to accept the delivery early and then delivered them promptly. He was extremely helpful in unloading the tiles and getting them into a safe position. However my landscape gardener has let me down and now can’t start until 28/10/24 so I'm unable to comment on the actual tiles. I will update you then. So looking forward to having this garden upgraded with around 60m2 porcelain tiles.

Resposta da Tiles and Smiles Limited
I originally wrote a rather scathing review of the service received from Tiles and Smiles but I must now retract. They contacted me immediately after reading my original 1 star review and the negative issue is now resolved. So no longer a 1 star, definitely a 5 star.

Resposta da Tiles and Smiles Limited
Efficient oredering and delivery. High quality products

Resposta da Tiles and Smiles Limited
I ordered 30sqm of Paving from them, asking for delayed delivery, which they executed perfectly. The only glitch was that it wasn't confirmed to me that the instruction had been received and understood, otherwise the experience was perfect.
I ordered samples before placing the main order, these arrived next day, were well packaged and were larger than the samples I'd received from other suppliers making visualising the finished look a bit easier.
Delivery was good, the courier kept me informed. On inspecting the paving, there was minimal damage, just a couple of chipped corners out of 60 slabs, and both of these didn't reach the surface of the paving, so overall all the slabs were perfectly usable, though I had allowed for wastage. It would have been good to have a bit more time to report damage, though I believe the timescale is driven by the courier, and in the end I didn't have any damage, but it added to the stress when I was waiting for them to arrive

Resposta da Tiles and Smiles Limited
Delivery driver cut up drive, knocked patio slabs over and hit pillars on gateway.
Tiles Smiles said not their problem need to deal with delivery co.
Many weeks of arguing with the delivery co. and they refuse to acknowledge any involvement of the damage. absolutely ridiculous. BEWARE! Use at your own RISK!

Resposta da Tiles and Smiles Limited
Arrived on time and all packaging intact, great service. Oh and the tiles are lush too!

Resposta da Tiles and Smiles Limited
Brilliant company to deal with their products are not only top quality they are well priced within the market.
I have used Tiles and Smiles for one indoor project and two outdoor projects and all three look fantastic the standard of their porcelain tiles are excellent. You will not be disappointed.

Resposta da Tiles and Smiles Limited
Easy to select and order samples arrived quick

Resposta da Tiles and Smiles Limited
Delivery arrived within 24 hours. Packaging was looking battered and still waiting to see if product inside is ok

Resposta da Tiles and Smiles Limited
We bought several samples to help us make a decision on our new garden patio. The samples arrived in just a few days and as a result we are coming close to placing an order. I’m already very pleased with this company’s service and attention to detail.

Resposta da Tiles and Smiles Limited

Resposta da Tiles and Smiles Limited
Great website with a wide range of colours and sizes.
Ordering samples enabled the correct choice of colour.
Ordering was easy, and delivery was exactly as advised, with no damage or breakages.
Really happy with the choice of slabs - TASOS CREAM, and would definitely buy from Tiles and Smiles again.

Resposta da Tiles and Smiles Limited
Ness was very helpful and my tiles have arrived today . Can’t wait to see them unpacked !

Resposta da Tiles and Smiles Limited
Friendly and efficient on the phone. Provided useful information. And we’re going ahead with the perfect driveway pavers.

Resposta da Tiles and Smiles Limited
Fast delivery of black grout, quality item at a decent price.
Not to happy with the courier and it looked like the box had been dragged down the road and the grout tub is broken, no reflection on Tiles and Smiles.

Resposta da Tiles and Smiles Limited
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.