Great customer service. Confirmed my tile choice was available in a suitable quantity. Called me back immediately to confirm the online order. Delivered quickly. No chasing, no fuss. Fabulous
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Veja o que dizem as avaliações
Freya is extremely knowledgeable and helpful. She has a can do attitude to give the customer what they they think they want but is also very artistic so is able to suggest alternatives to consider. Th... Ver mais
Avoid Bracknell store at all costs! Staff are awful! Old guy behind the counter was extremely rude and unprofessional. Spent the whole time on his phone behind the counter. Was dismissive of any... Ver mais
A empresa respondeu
Fraya has been extremely helpful throughout the process. I have now used Tiles and Stone for 2 bathrooms fit outs and am intending to do a 3rd. The level of customer service is exceptional.
Detalhes da empresa
Informação fornecida por fontes externas variadas
Tiles and Stone Direct in Chelmsford, Essex are a tile shop providing a superior selection and quality of natural stone, ceramic and porcelain tiles. We provide unrivalled services to the retail, construction, architectural and design industries, serving both the domestic and international markets.
Informações de contato
Unit 2, Springfield Industrial Estate, Cuton Hall Lane, CM2 6PB, Chelmsford, Reino Unido
- 01245461275
- info@tilesandstonedirect.co.uk
- tilesandstonedirect.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service
Great customer service. Confirmed my tile choice was available in a suitable quantity. Called me back immediately to confirm the online order. Delivered quickly. No chasing, no fuss. Fabulous
Friendly and professional staff
Friendly and professional staff. Offered good advice and very patient whilst I was deciding on a selection of tiles and bathroom items
Extremely knowledgeable and helpful.
Freya is extremely knowledgeable and helpful. She has a can do attitude to give the customer what they they think they want but is also very artistic so is able to suggest alternatives to consider. They are able to get anything you want using over 60 suppliers to ensure this is achieved.
Fraya has been extremely helpful…
Fraya has been extremely helpful throughout the process.
I have now used Tiles and Stone for 2 bathrooms fit outs and am intending to do a 3rd.
The level of customer service is exceptional.
Helpful staff and great service..
Avoid Bracknell store at all costs
Avoid Bracknell store at all costs! Staff are awful! Old guy behind the counter was extremely rude and unprofessional.
Spent the whole time on his phone behind the counter. Was dismissive of any questions, completely unbothered in trying to help. Got nothing but grunts and under his breath comments. Completely awful attitude. We left in the end and went elsewhere where customer service was completely different!!
So don’t even think of going here. You won’t be treated well. Worst part is we were looking into spending £3000+. Clearly doesn’t want our money.

Resposta da Tiles & Stone Direct
Not impressed with Aberdeen staff
Not impressed with Aberdeen staff. A little training required I think.

Resposta da Tiles & Stone Direct
Great service
Great service, they had a record in store of the grout and grout colour I purchased 4 years previously, and had it in stock to take away.
Would have 5 but I had to phone see if…
Would have 5 but I had to phone see if my order was in and it was
Good service otherwise
Tiles were not ordered until I chased…
Tiles were not ordered until I chased and therefore had to rearrange with tiler after being told it would only take a couple of days for delivery. Still waiting for delivery
Brilliant service and always go the…
Brilliant service and always go the extra mile. Tiles were ordered promptly and arrived ahead of time. A couple of broken tiles were replaced the next day without argument.
Stressful became Simple
We had spent months visiting bathroom shops. We literally went into tiles and stone with little hope. Met Freya and within the week she bought everything together and created our dream bathroom. She didn’t once try to do any hard selling and kept within our budget. It was such an easy experience and I would recommend her to anyone looking to get a bathroom.
Freya is extremely efficient and…
Freya is extremely efficient and creative with her designs.
great service and very helpful staff
great service and very helpful staff, good quality
products.
Going beyond the call of duty
Helpful, good products, good service. Cannot fault this company.
Brilliant service,staff can’t do enough…
Brilliant service,staff can’t do enough for us,range of products is very high.
Can’t say enough.
Very helpful took time to help choosing…
Very helpful took time to help choosing the right tiles and making decisions.Excellent service
Best Tile Shop in Chelmsford
Tile and stone offer a huge range of tiles, and accessories. but what makes them stand out, is the quality of service and knowledge.
I am a tiler by trade, and send a lot of my customers here.
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