They shipped the items in their toy boxes without any sort of protection or anything. Just slapped the label on the outside of the product box. Naturally, they arrived very damaged. Luckily the toys i... Ver mais
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Veja o que dizem as avaliações
From beginning to end really great. Delivered in timely manner. Ease of putting dollhouse together and it really is such nice quality Our grandchildren love it!! Thank you
The play kitchen is amazing! It has so many features. I love nice extra touches like having curtains. My grandchildren absolutely love it! The box arrived from the carrier open (the carrier's fault... Ver mais
I purchased the Sweetwood dollhouse and the dolls but I accidentally typed my address wrong. Customer service was amazing in fixing the issues and making sure my package came in time for my daughter’s... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Tiny Land founded in 2014 with Neo and Cherie began to realize the meaning of the tiny land for each kid in their childhood. Tiny Land is aiming to share the passion for providing safe, high-quality home furnishings to the kids all over the world, and let the kids run on their imagination in their small territory.
Informações de contato
1370 Omalley Way, 91786, Upland, Estados Unidos
- customer_care@tinylandus.com
- tinylandus.com
4,4
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
My daughter broke the shelf in her play kitchen, so I ordered a replacement from the Tiny Land website. The wrong part got shipped, but the customer care team followed up immediately to figure out why this happened and quickly sent the correct part. Very prompt and detailed updates/responses from the rep that was helping me (Ivonne). I wish all customer service was this good!
8 de agosto de 2026
Avaliação não solicitada
Resposta da Tiny Land
Dear Kevin,
Thank you so much for taking the time to share such a thoughtful review!
We’re sorry that the wrong replacement part was initially sent, but we’re glad Ivonne and our customer care team were able to quickly look into what happened and get the correct shelf sent to you.
We’ll be sure to share your kind words with Ivonne—knowing that her service made such a positive impression means a great deal to us.
Best Regards,
Tiny Land Team
The quality of the items sold
17 de julho de 2026
Resposta da Tiny Land
Hi there,
Thank you so much for your review! We truly appreciate you taking the time to recognize the quality of our products, and we’re glad to know that it made a positive impression.
Your support means a great deal to our team!
Best Regards,
Tiny Land Team
Fast responses and treated me like they…
Fast responses and treated me like they truly cared about me. Definitely will recommend your company to others
15 de julho de 2026
Resposta da Tiny Land
Hi Frank,
Thank you so much for your kind words and recommendation!
We’re especially happy to hear that our team responded quickly and made you feel genuinely cared for throughout your experience.
Knowing that you would recommend Tiny Land to others means a great deal to us! Thank you!
Best Regards,
Tiny Land Team
Quality Experience
Very favorable experience soup to nuts. Ordering was easy, shipment was within prescribed timeline and the quality of the product was outstanding. My grand daughter loves the easel.
13 de julho de 2026
Resposta da Tiny Land
Hi Rick,
Thank you so much for sharing your wonderful experience with us!
We’re delighted to hear that everything went smoothly and that your granddaughter loves her easel.
We hope it brings her many hours of creative and imaginative play!
Best Regards,
Tiny Land Team
Great toy for imaginative play
Great toy for imaginative play. Needs more people as part of set.
13 de julho de 2026
Resposta da Tiny Land
Hi there,
Thank you so much for your review!
We’re glad to hear that you think it’s a great toy for imaginative play, and we truly appreciate your suggestion about including more people in the set.
We’ll be sure to pass this feedback along to our product team for consideration as we continue developing new products and play experiences.
Best Regards,
Tiny Land Team
Resposta da Tiny Land
Hi Ashley,
Thank you so much for your review!
We’re delighted to hear that the mud kitchen was exactly as described and, most importantly, that your daughter loves it.
We hope it brings her lots of fun, creative play, and happy memories!
Best Regards,
Tiny Land Team
Great gift for my grandaughter
Great gift for my grandaughter. It is well crafted and she is enjoying it.
13 de julho de 2026
Resposta da Tiny Land
Hi there,
Thank you so much for your kind review!
We’re delighted to hear that the gift was a hit with your granddaughter and that you’re pleased with its craftsmanship. It’s wonderful to know she’s already enjoying it, and we hope it brings her many hours of happy and imaginative play!
Best Regards,
Tiny Land Team
My great niece
My great niece, so loves her easel!!! The quality of your products, are truly outstanding!
11 de julho de 2026
Resposta da Tiny Land
Dear Carolyn,
Thank you so much for your kind review!
We’re delighted to hear that your great-niece loves her easel and that it has brought her so much joy. Your compliments on the quality of our products truly mean a great deal to our team!
Thank you for choosing Tiny Land!
Best Regards,
Tiny Land Team
as a Nana whose goal it is to spoil my…
as a Nana whose goal it is to spoil my granddaughters, I'm here to say Tiny Land offers the best products for imaginary play!
10 de julho de 2026
Resposta da Tiny Land
Dear Deeana,
Thank you so much for your wonderful review!
We love hearing that Tiny Land has become part of the special moments you share with your granddaughters. It means so much to know that our products are helping inspire their imagination and making it even more fun for Nana to spoil them!
Best Regards,
Tiny Land Team
While I love the product, could use better build
While I love the product I do think there could’ve been an improvement in the construction of the building of the pieces.
If it was maybe 2 or 3 inches taller and the wood pieces holding the water dispenser was difficult to tighten. Other than the concept is amazing and my kid started playing with it with no hesitation.
10 de julho de 2026
Resposta da Tiny Land
Dear Maria,
Thank you for taking the time to share your thoughtful feedback with us. We’re so glad to hear that your child started playing with the product right away and that you love the overall concept.
We’re sorry to hear that you found the assembly challenging, particularly when tightening the wood pieces around the water dispenser, and we appreciate your suggestion about the overall height of the product.
Our customer service team will reach out to you within 24 hours to learn more about your experience. We’ll also be sure to share your valuable feedback with our product team for further review.
Best Regards,
Tiny Land Team
Super cute design but few flaws
Super cute design, but a few flaws. One of the windows was chipped—possibly right out of the box, since I couldn't find any broken pieces at home—and the paint wore off fast. The shape sorter opening is too open without a door or elastic band to hold the shapes inside, so they just fall out. Additionally, the xylophone stick isn't attached to the house and can get lost easily.
PS The support team reached out to me and shared the concerns I raised with the product team. They’ll review the issues I experienced and look into ways the product could be improved going forward.
9 de julho de 2026
Resposta da Tiny Land
Dear customer,
Thank you for taking the time to share your detailed feedback with us. We’re sorry to hear about the product issues and the design concerns you experienced with the shape sorter and xylophone stick. We truly appreciate you sharing these observations, as they help us continue improving our products.
Our customer service team will reach out to you within 24 hours to learn more about your experience and help find a suitable solution. We also appreciate your product suggestions and will be sure to share them with our relevant team for further review.
Best Regards,
Tiny Land Team
Customer Support for "Iconic Kitchen" parts replacement.
I purchased the "Iconic Kitchen" and when I opened it there were several pieces that were damaged. I contacted customer service and they responded the same day, on Sunday, with support and instructions. They linked me the replacement parts, I placed my order, and they are on the way. I cannot say how much I appreciate this level of customer service. It is truly rare in these days. The support I received was prompt, clear and supportive. Thank you!
4 de agosto de 2026
Avaliação não solicitada
Resposta da Tiny Land
Dear Adam,
Thank you so much for taking the time to share your experience with us!
We’re sorry that your Iconic Kitchen arrived with several damaged parts, but we’re so glad our customer service team was able to respond promptly and that you felt supported every step of the way.
Your kind words about our team's prompt and caring service truly mean a great deal to us. Thank you again for your patience and for giving us the opportunity to make things right!
Best Regards,
Tiny Land Team
Beautifully constructed
Beautifully constructed. Easy to put together. Our Granddaughter loves it!
9 de julho de 2026
Resposta da Tiny Land
Dear Kathryn,
Thank you so much for your review!
It’s wonderful to know that your granddaughter loves it—we hope it brings her many hours of joyful and imaginative play.
Best Regards,
Tiny Land Team
Good quality and material washable and…
Good quality and material washable and things to help my kid grow. I think you should make more/ different stuff for people to purchase.
8 de julho de 2026
Resposta da Tiny Land
Dear customer,
Thank you so much for sharing your feedback!
We’re happy to hear that you appreciate the quality of the materials, the washable design, and how our products can support your child’s growth and development.
We also truly appreciate your suggestion about creating more and different products, and we’ll be sure to share your feedback with our relevant team for consideration.
Best Regards,
Tiny Land Team
Okay quality but overpriced
I was super excited to receive my order. Understandably, it took quite a bit of assembly. Prior to putting it together, I noticed scrapes where the paint was missing/chipped on the colored bars. Also, when putting it together the pieces went together quite hard in some areas because it seemed to not line up quite right. Overall would recommend, but seems quite expensive for the difficult assembly and chipped paint.
7 de julho de 2026
Resposta da Tiny Land
Dear Krista,
Thank you for taking the time to share your honest feedback with us.
We’re sorry to hear that your experience did not fully meet your expectations, especially regarding the chipped paint and the difficulties you encountered during assembly. We truly appreciate you bringing these details to our attention, as feedback like yours helps us continue improving our products and customer experience.
Our customer service team will reach out to you within 24 hours to learn more about the issues you experienced and help find a suitable solution. We appreciate the opportunity to assist you and make this right.
Best Regards,
Tiny Land Team
Resposta da Tiny Land
Dear Diane,
Thank you for sharing your feedback!
We’re glad to hear that the assembly instructions were clear and that the parts fit well during the setup process.
We appreciate you taking the time to share your experience!
Best Regards,
Tiny Land Team
All four corners of tent torn within…
All four corners of tent torn within month. Need to make it more steadier
22 de junho de 2026
Resposta da Tiny Land
Dear customer,
We’re sorry to hear that the corners of your tent tore within the first month of use. We understand your concern and appreciate you sharing this feedback with us, as product durability and your child’s play experience are very important to us.
Our customer service team will reach out to you within 24 hours to learn more about what happened and help find a suitable solution. We appreciate the opportunity to assist you and make this right.
Best Regards,
Tiny Land Team
I bought his cute kitchen for my nieces…
I bought this cute kitchen for my nieces birthday. I was surprised by the great quality and good old fashioned fun for her. Great work…
20 de janeiro de 2026
Resposta da Tiny Land
Dear Wendie,
Thank you so much for sharing your lovely review!
We’re delighted to hear that the kitchen was a special birthday gift for your niece and that you were pleasantly surprised by the quality. It means a lot to know that our product brought her a fun and memorable play experience!
Best Regards,
Tiny Land Team
Tiny Land: Great Products and Service
We have a lot of Tiny Land products and when we purchased the outdoor mud kitchen we confused the anti mold treatment they apply to the word for actual mold. I contacted Tiny Land and a very nice representative named Chris replied within 24 hrs and explained that the coloring was normal and will fade after sun exposure. Chris was super nice, the mud kitchen is a hit with our kid. We recommend Tiny Land.
26 de julho de 2026
Avaliação não solicitada
Resposta da Tiny Land
Dear Watson,
Thank you so much for sharing your experience with us! We’re glad to hear that Chris was able to clarify your concern about the wood coloring and provide helpful support within 24 hours.
When the mud kitchen is first received, some areas of the wood may appear slightly different in color due to the ACQ anti-corrosion treatment we use to help protect the wood. This is a normal part of the treatment process, and the color will gradually fade with sun exposure over time.
We’re so happy to hear that the mud kitchen has become a hit with your child, and we truly appreciate your recommendation and continued support of Tiny Land!
Best Regards,
Tiny Land Team
Delivery box arrived, wet, and damaged
We just received our first order from Tiny Land of the Tiny Land® Sweetwood Unicorn Dollhouse & Wooden Dollhouse Dolls. FedEx delivered it so my complaint may be misdirected but I will hope it will be resolved adequately. The box arrived wet and torn, and it was not in a secondary shipping box so the contents were also wet. I have pictures to support this claim. We have removed all the contents of the box, but have not yet determined whether there has been damage. I would like to see how their customer service responds, and I will add or change my review subsequently if they handle this appropriately.
26 de julho de 2026
Avaliação não solicitada
Resposta da Tiny Land
Dear customer,
We’re very sorry to hear about the condition in which your order arrived. We completely understand your concern and appreciate you bringing this to our attention.
We have already reached out to you via email from customer_care@tinylandus.com to assist with this issue. If you haven’t seen our message, please kindly check your spam or junk folder, as it may have been filtered there by your email system.
Please rest assured that we are committed to helping you resolve this as quickly as possible. We look forward to hearing back from you and making sure you receive the support you need.
Best Regards,
Tiny Land Team
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