Tipsy Elves Avaliações 1.051

Costume was delivered before initial estimate. The grandkids loved em.

Edit: Tipsy Elves is sending me a replacement, unprompted. They're trying to make right on this situation, which I appreciate. I'm still scared to wash the new polo, though. Updated to three stars from one.
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I washed one of their polos exactly once and the collar immediately went bumpy and misshapen - a telltale sign of cheap interfacing and sloppy quality control. Fine. Things happen. I figured their "outstanding customer service" would make it right.

First, I tried the phone number on their website - listed specifically for text support. When I texted in, I received responses that were... just my own words sent back to me verbatim. Word for word. "Hello, I have a question." "Hello, I have a question." I'm still not sure if it was a glitch, some kind of performance art, or if they were just mocking me.

Giving them the benefit of the doubt, I moved on to their website's AI Chatbot, who cheerfully promised that a real human would read my message and respond. And to their credit, the following business day, a real live human did email me - apologized, offered a replacement, and asked for some information to process it.

So I replied with the requested information.

And my email bounced.

Their own customer service email - the one they used to contact ME - bounced when I tried to respond to it.

Tipsy Elves, you have built an impressive gauntlet of failure: a polo that can't survive one wash cycle, a text support line that functions as an echo chamber, an AI that over-promised, and a customer service email address that doesn't actually receive email. That's not a support system. That's an obstacle course designed to exhaust people into giving up.

Mission accomplished, I guess.

Product: 1 star
Customer service: 1 star
Tech infrastructure: 1 star
Tech support: 1 star
Echo chamber simulation: 5 stars

Great customer service. My order was lost in the mail. The customer service worked with me to get my polos before our annual golf outing.

My original order arrived quickly and returns were easy (I bought the return insurance knowing there would likely be a need to exchange). I received my email that the return has now been refunded and am able to give my 5-star review. 14 days from original order, return, receipt of new size, and refund to my credit card. Will definitely purchase from here again!

FunnyDesign. Prompt service.

Fantastic selection of Halloween costumes, excellent quality, prompt delivery, and strong customer service!

Great customer service. Careful as quality, materials and sizing has changed over the years. Customer service is good at making things right.

comfy, great material awesome costume

Always love the merchandise, so fun!! Thank you

Tipsy Elves is my go to for Halloween costumes! I always dress up when handing out candy to the kids. I have purchased several and love them all. And their sales are great too! I have purchased anything from purses to daily dresses to kids costumes. Highly recommend!

Love love love the quality - always has vibrant colors - size is spot on - love the fun we have wearing your designs!

i have no idea what i'm rating i didn't get anything

I love the rainbow shredder ski suit. I guess I had thought it would be like a jumpsuit how it fits, I bought a women’s large, the top half fits fine, but the bottom makes me look like I’m built like a fridge. I understand it’s made for snowboarding boots, but it’s like tree trunks down there, I’ll have to have the bottom half tailored to be fitted. I would love if you guys would have the option for a more fitted jumpsuit of the same color scheme. Thank you regardless the color design is faboulous ✨

Shirt is stained

I originally ordered two shirts that were too big for me, but I was able to send them back and get the right size within a week! Love the shirts and the quick customer service.

I have a closet full of your shirts so receive compliments from people every time I go out actually had a lady tell me I won shirt of the day in Kerrville Texas made my day

Loved the look of our shirts! I purchased 4 of the same shirts for a golf outing! We had nothing but positive comments about our flamingo golf shirts!! Comfort and style made for a great combination!!

Amazing Customer Service! The two polo's that I ordered are great quality and I love them. I created my own issue and their customer service was very helpful. I already ordered two more polo's within a few days of receiving my first order.