The website is exceptionally easy to navigate. The customer service via phone is top notch. The product I bought was the tp430 brushcutter after my old one bit the dust. I was considering buying anoth... Ver mais
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Veja o que dizem as avaliações
This was a well constructed professional-standard electric rotary soil sieve that sieved a soil and stone mix very efficiently. I wish I had something like this 15 years ago. Minor quibbles are the ne... Ver mais
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The product was just as described: well made, powerful and up to the tough job it has to do. Delivery was excellent: the machine was fully assembled, had oil in the sump (not always the case with de... Ver mais
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What can i say, i have a mower topper, a flail mower and other hand held machines from Titan Pro all excellent tools. i have found them to be a reliable company and always available to talk to with pr... Ver mais
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Detalhes da empresa
Escrito pela empresa
Titan Pro Ltd is a UK-based garden machinery supplier, established in 2008, specialising in high-quality equipment for homeowners, landscapers and professional users across the UK. We pride ourselves on combining a wide range of garden machinery with knowledgeable, friendly customer service. We sell direct to the customer, meaning we don’t use high street retailers or third-party resellers. When you contact Titan Pro Ltd, you’re speaking directly with the people who know our products inside and out - from pre-sales advice through to aftersales support. To give customers complete peace of mind, we offer the option of a Gold PDI assembly service on all of our machinery, ensuring machines are professionally prepared, checked and ready to use before dispatch. We also keep a full range of spare parts in stock and have experienced staff on-site to assist with servicing, maintenance and product support. All Titan Pro Ltd machines are supplied with a Maximus 3-year domestic warranty, along with a 1-year commercial warranty on select models, helping ensure long-term reliability and confidence in your purchase. We believe in real, accessible customer support. Our UK-based team is easy to reach on 01258 489161, so you can speak to a knowledgeable person whenever you need advice, assistance or aftersales help. We value customer feedback and use it to continually improve our products and service.
Informações de contato
Titan Pro Ltd, Unit 11 Glenmore Business Park, Wend-Al-Road, Blandford Forum, DT11 7FP, Dorset, Reino Unido
- 01258 489161
- sales@titan-pro.co.uk
- titan-pro.co.uk
4,7
Excelente
95 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
don't buy titan garden tool it is crab
Titan garden tools are robbish I had two in a year it is so easy to break I don't think worth the money they charge for. Now I have borought unknown cheap Chinese made so far it works well. Titan is only a name worsts machine money can buy.
I brougt the Titan multi garden tool from Screwfix the first one broke within 3 months, of course Screwfix sent me replacement but it also broke just after the year warranty ended, and now I will not touch anything with Titan name on it.
When they said I got the wrong company, I looked the Titan Pro wed site logo was right , I don't think I got the wrong company.
23 de julho de 2023
Avaliação não solicitada
Resposta da Titan Pro Ltd
Dear Hoksau,
Thank you for your updated reply. We understand how frustrating it is when a tool fails, but we must clarify again that Titan Pro (based in Dorset) is entirely separate from the Titan brand sold at Screwfix.
Regarding the logo: while the names are similar, our branding and products are completely different. Screwfix sells Titan, whereas we are Titan Pro, specialising in heavy-duty petrol machinery. As stated on our website: "Titan Pro Ltd is an independent UK retailer and is not affiliated with Screwfix or its Titan brand."
Because you purchased your item from Screwfix, your warranty and contract of sale are with them. We have no record of your purchase because it simply wasn't a Titan Pro machine.
We take great pride in our reputation and our high-quality petrol tools. Since this review is for a product we do not manufacture or sell, we would once again kindly ask you to redirect your feedback to Screwfix so it reaches the correct company.
Kind regards, The Titan Pro Team
Great after-sales service for my 15HP chipper / mulcher
I purchased a 15HP chipper / mulcher back in July 2020. The electric start stopped working. I called Titan Pro and they gave me some great advice on tracing the issue. Some 2 years 9 months after my initial purchase I have today received a new starter motor and solenoid. Brilliant! After sales is great and they truly honour their 3 year guarantee. PLUS the machine has been excellent! I strongly recommend Titan Pro Limited.
28 de abril de 2023
Avaliação não solicitada
Resposta da Titan Pro Ltd
Dear Simon,
Happy New Year! Thank you so much for sharing your experience with our 15HP chipper! It is fantastic to hear that our team was able to help you get back up and running.
We take great pride in our 3-year warranty and our UK-based technical support, so knowing that the starter motor and advice hit the mark means a lot to us. It's stories like yours that drive us to maintain high standards for after-sales care.
We hope the chipper continues to serve you well for many more seasons to come!
Kind regards, The Titan Pro Team
Great customer service
I ordered a Bafang motor and parts for my Frey pedal cycle. At some point the configuration of the wiring for the motor and parts has been swapped from UART to CAN. These are small but significant changes to the connections between the components.
KIRSTY at Titan Pro quickly familiarised herself with the intricacies of the various parts and their compatibility. KIRSTY's customer service and helpfulness was exemplary and her actions and communication made what could have been a drawn out and tedious process a relative delight.
Kirsty thanks for all your help. Great employee.
JW
3 de abril de 2023
Avaliação não solicitada
Resposta da Titan Pro Ltd
Dear JW,
Thank you so much for this brilliant review! We're so glad Kirsty was able to help you navigate those tricky UART to CAN wiring changes.
Dealing with component compatibility can definitely be a headache, so it's wonderful to hear that Kirsty could help you get to the bottom of this. She's a star member of our team, and we'll make sure she sees your kind words.
Even though it has been a little while since your 2023 order, we hope the Frey cycle is still treating you well on the road!
Kind regards, The Titan Pro Team
Very poor product and customer service
I recently bought a Titan pro chipper. During use on the very first day it became blocked repeatedly. At one point it caught fire. I returned it following the instructions. I then received an email stating that the machine was in perfect working order but that the clutch was slipping and the belt was worn?!! The company was therefore withholding £527.90 of the £849 I paid for this useless machine. Subsequent emails to the company have gone unanswered and unacknowledged. Not only is their product poor but their customer service is outrageous. I strongly advise against doing business with this company.
1 de setembro de 2022
Avaliação não solicitada
Resposta da Titan Pro Ltd
Hello,
Thank you for your feedback. Please accept our apologies for the significant delay in our response; we have recently claimed this Trustpilot profile and are working to address past reviews that were left unmanaged.
We remember this case and would like to clarify the details for anyone reading this now. Upon the machine's return to our workshop, our engineers found the unit to be in good working order. The issues described, including the belt damage, were identified as being caused by misuse - specifically attempting to start the engine while the chipping chamber was blocked, which can cause the belt to burn.
However, we understand that situations like this can be frustrating for a new owner. We can confirm that following this review, this matter was settled in full with you directly to reach a fair resolution.
We take safety and customer satisfaction very seriously, and we are glad that we were able to bring this case to a final conclusion.
We wish you all the best for the new year and beyond.
Kind regards, The Titan Pro Team
Temperamental and difficult to start
I purchased this manual start model second hand a year ago and find it very temperamental to start. The kick back you get when it fires is painful.
Despite the machine being purchased second-hand and was already out of warranty I contacted the company. They weren't able to help directly but did their best to help me with some things to try to address the issue.
After watching YouTube videos I found that the timing was the major fault. The unit was stripped down and the magneto repositioned and this gave a marked improvement to its performance.
30 de novembro de 2021
Avaliação não solicitada
Resposta da Titan Pro Ltd
Dear Brian,
Thank you so much for taking the time to update your review and for being so open to chatting with us via email yesterday. We truly appreciate you giving us the opportunity to connect and hear about your experience.
We were really pleased to hear that you were able to get the unit running smoothly back then, as we always want our machines to perform at their best regardless of their age. Thank you again for your patience and for the great communication - it was a pleasure talking to you. We wish you all the best in the future.
Kind regards, The Titan Pro Team
So far so good!
So far so good. I bought the 15hp Titan-Pro Garden Shredder/Chipper for general domestic use as we have a reasonable size garden and wanted to shred and compost our garden waste. It's munched its way through a huge pile of laurel, rhododendron and various shrubs leaving a nice fine mulch for composting, very sturdily built and good value for money - the electric start is a nice feature.
You do need to spend a bit of time separating and trimming branches etc. I found the best way was to have two different piles, one for green waste with 10mm or less diameter branches (these go in the top hopper) and another pile of branches 10mm to 50mm chopped into straight'ish lengths to feed into the side chute.
Keep a long sturdy wooden stick handy for clearing out the discharge opening as it can soon become blocked with clippings.
The green waste for chipping was nice and dry - not sure how successful it would be if wet.
I thought the bottom outlet discharge would be a pain but I found that if you stand the foot of the machine inside a 1 tonne builders merchants bulk bag, it's a great way of collecting the clippings.
I removed the safety guards from the top hopper, side chute and the discharge point. This made life so much easier but goes against 'elf and safety protocol!
It's a lot of machine for not a lot of money, probably easy to sell 'second hand' if I decide to upgrade in the future.
17 de setembro de 2021
Avaliação não solicitada
Resposta da Titan Pro Ltd
Hello,
Happy New Year! Thank you for such a detailed and helpful 5 star review! It is great to hear that your 15HP chipper is making light work of your laurel and shrubs.
Your tips on sorting material for the top hopper and side chute are spot on - that is exactly how to get the most efficient throughput. We also love the ingenuity of using a bag for collection! For anyone looking for a professional version of that setup, we actually now stock our own ventilated bulk bags designed specifically for this task: https://www.titan-pro.co.uk/p/4950/ventilated-bags.
A quick safety note: while we are glad the machine is performing well, we must strongly advise all our customers to keep all safety guards in place. They are essential for ensuring the machine is used safely as well as effectively.
Thank you again for your kind words!
Kind regards, The Titan Pro Team
Ordered a new blade for my titan…Poor customer services
Ordered a new blade for my titan chipper on Monday 6th sept morning paid £5 for delivery assuming nextday delivery,rang customer services to be told rudely it was only sent out Wednesday 8th a 48hr delivery I asked why if I paid £5 did it take 3days for posting was told it paid for ,someone to get it ready, packaging postage (postage was£2) she was rude and offensive in her tone and manners,definatly not an asset to the company,plus tracking was useless you can only track item when it is being delivered and no signature required.
10 de setembro de 2021
Avaliação não solicitada
Resposta da Titan Pro Ltd
Dear Lourens,
Now that we have officially claimed our Trustpilot profile, we are looking back through our history to ensure past concerns have been addressed. We're sorry to hear that your experience from a few years ago didn't meet our standards, particularly regarding the delivery process and the service you received.
Since your review, we have made significant changes to prevent these issues. We now offer free UK delivery on most small spare parts and have upgraded our tracking system to provide much better updates for our customers.
We've worked hard to improve our service since your order, and we would love the chance to welcome you back in the future. If you'd like to discuss this further, please contact us at sales@titan-pro.co.uk or call us on 01258 489161.
Kind regards, The Titan Pro Team
Run over end of my petrol strimmer…
Run over end of my petrol strimmer ,phoned parts department . New parts sent free of charge next day delivery ,great service
11 de março de 2021
Avaliação não solicitada
Resposta da Titan Pro Ltd
Dear Keith,
Thank you so much for taking the time to share your experience! Accidents happen to the best of us, so we're glad to hear we were able to help get your petrol strimmer back up and running.
We hope the strimmer has been performing well for you ever since.
Kind regards, The Titan Pro Team
Worst piece of equipment I’ve ever had…
Worst piece of equipment I’ve ever had the unfortunate experience of using.
Doesn’t do a good job, doesn’t do any job what do ever!!! Titan Pro 190F Lifan 15.0
Avoid it like the plague.
6 de março de 2021
Avaliação não solicitada
Resposta da Titan Pro Ltd
Hello,
Thank you for your feedback. We have recently claimed this review profile and are reaching out to past reviewers to ensure their concerns were addressed.
We were sorry to see your comments regarding the 15HP machine. We have attempted to contact you directly via Trustpilot to look into this, as we were unable to find an order or account matching your display name in our own records.
As quite some time has passed since 2021, we hope you managed to find a solution for your project. However, if you still have the equipment and require any technical advice or support, please do reach out to us. Our team is always happy to offer guidance or help with spare parts to get our machines running as they should.
Kind regards, The Titan Pro Team
NOT a 3 year warranty
Don't be conned by the '3yr' warranty banner on the petrol chipper page. It's ONLY ONE YEAR. In years 2 and 3 you ONLY get parts and YOU have to pay carriage. So if the machine has multiple faults which are NOTHING to do with you or misuse, you could end up paying a small fortune to get it repaired. Worse still, I phoned and spoke to Kirsty the office manager and she told me it was a 'full 3 year parts, labour and carriage warranty' It was only when I found their T&C;s did I discover the truth. I challenged her and she said 'I didn't know that' (REALLY) - So I will not be spending circa £2000 with Titan. I don't like dishonesty.
17 de novembro de 2020
Avaliação não solicitada
Resposta da Titan Pro Ltd
Dear Paul,
As part of our commitment to improving our customer communication, we have recently claimed our Trustpilot profile to address all feedback, including older reviews. We are sorry for any confusion you experienced regarding our Maximus 3-Year Warranty back in 2020.
To clarify our warranty structure for anyone reading today: In the first year of ownership, we provide a full "return to base" warranty. This means that if a machine fault occurs, Titan Pro covers the parts, the labour, and the carriage at no cost to the customer. In years 2 and 3, we continue to provide the replacement parts themselves free of charge. During this period, if a customer elects to return the machine to our workshop for repair, the labour and carriage would then become the customer's responsibility.
We aim to be as transparent as possible with our terms so that our customers can buy with confidence. Our full warranty breakdown can be viewed here: https://www.titan-pro.co.uk/page-maximus.aspx
Kind regards, The Titan Pro Team
Incredibly poor customer service and aftercare
Incredibly poor customer service and even worse aftercare service. Log splitter is less than 18 months old and we were told that they don’t even stock a hydraulic ram o ring and we should try and find one to fit after stripping down the hydraulic ram.
4 de junho de 2020
Avaliação não solicitada
Resposta da Titan Pro Ltd
Dear David,
While we have only recently claimed our Trustpilot profile, we are taking the time to review our historical feedback to ensure every customer's experience is acknowledged. We're sorry to hear you had difficulty sourcing that specific component back in 2020.
While we have always maintained a range of spares for our machinery, we have since invested in even deeper stock levels and improved our online spares shop to make finding specific items - such as hydraulic seals - much more straightforward for our customers.
You can view our current range of log splitter components here: https://www.titan-pro.co.uk/7-ton-log-splitter-spares/77/category.aspx
We've worked hard to ensure our aftercare is as robust as possible, and we appreciate you bringing your experience to our attention.
Kind regards, The Titan Pro Team
Happy with both mower and service
I have recently bought the TPHW21 electric start mower which I am very pleased with. I gave my lawn its first cut this year and was surprised how easily the mower cut the longer than normal grass. I set it on the highest point and allowed the cuttings to fall on the lawn which I understand is advisable on the first cut of the season. I did have a problem initially with the pull of the mower so I contacted their customer service engineer and he was able to advise me on an adjustment to the cable which solved the issue immediately. Very happy with mower and service.
30 de março de 2020
Avaliação não solicitada
Resposta da Titan Pro Ltd
Dear Louise,
Happy New Year! Thank you for this great feedback from a few seasons back! We're so glad the mower made that first cut easy for you and that our engineer could resolve your cable adjustment so quickly. We hope the mower is still serving you and your garden well!
Kind regards, The Titan Pro Team
I called customer service to complain…
I called customer service to complain that I required a third log store cover in a year, due to fraying and leaking. I was told that I had to set up an account via the site and had no choice. I complained that I didn't want an account and just wanted to purchase with my debit card. The operative got frustrated and so did I and the operative hung up. I sent an email to customer services, but have as yet received no reply. When I initially purchased the log store it came without the cover which I had ordered. I contacted them and I eventually received it. When purchasing the second cover, their sales tried to retrospectively charge postage after the site did not charge it, implying it was my fault. Individually, on the first two occasion, not the end of the world, but after this third event, I certainly won't be back
12 de dezembro de 2019
Avaliação não solicitada
Resposta da Titan Pro Ltd
Dear Stewart,
Thank you for providing this feedback. We are sincerely sorry to hear about the series of frustrations you experienced back in 2021, particularly regarding the phone call and the issues with your log store covers.
We aim for every interaction to be helpful and professional, and it is clear we missed the mark on this occasion. Regarding our website, we have since made significant updates to our systems to ensure that the ordering and checkout process is as smooth and flexible as possible for our customers, including the introduction of a number of guest/express checkout options.
While we realise we may have lost your custom at the time, we have used feedback like yours to improve our internal communication and the way we handle postage and parts requests.
We wish you the very best.
Kind regards, The Titan Pro Team
Great petrol powered lawnmower
Great petrol powered lawnmower. Easy to start, not to heavy to push around and very smooth. Lots of room in the bag for grass and able to alter blade height easily. Good customer service too! Highly recommended.
23 de março de 2019
Avaliação não solicitada
Resposta da Titan Pro Ltd
Dear James,
Thank you so much for this fantastic review! We are delighted to hear that the mower has been such a success.
It's great to know that the features we prioritise have made a real difference in your garden. We always aim to balance power with ease of use, so your feedback is wonderful to hear.
Even though some time has passed since you shared this, we hope the mower is still making your garden maintenance a breeze!
Kind regards, The Titan Pro Team
A Little Disappointed-15HP Petrol Garden Chipper Shredder - Manual Start
I purchased this machine about a year ago to replace a 2KW electric Bosch shredder that simply wasn't up to the task of efficiently clearing the waste from a fairly large garden. At 15hp this was a big jump in power and I had hoped for a big improvement in capability to throughput large amounts of normal garden waste quickly.
Without wishing to prattle on, this machine is good at processing some garden waste IF it has dried out and is not fibrous (ie like brambles etc.) or wet. In order for it to work as designed, it has to have a grille in place at the outlet and if the waste is wet or fibrous then this grille tends to clog up. You then have to spend time taking the grille out and cleaning it- not something I had planned on and certainly not mentioned by Titan Pro.
The engine starts well and the assembly/operating instructions are mediocre. Strongly recommend potential purchasers to consider what exactly they want to chip/shred before purchase.
I tried to post a similar review on their website soon after purchase but they ignored it/didn't publish it, so perhaps best to treat all their positive reviews with caution.
8 de julho de 2015
Avaliação não solicitada
Resposta da Titan Pro Ltd
Dear Asitis,
Thank you for taking the time to provide such a detailed review. While some time has passed since your review, we have just recently claimed our Trustpilot page and wanted to respond to your technical feedback on the 15HP chipper.
To clarify the design of the outlet, this machine utilises a dual-grille system. The internal curved grille is specifically designed to ensure all waste is processed to a consistent, manageable size before discharge. The outer grille is a vital safety barrier to prevent operator contact with the internal components during operation. While wet or fibrous materials like brambles can be more challenging for many chippers, these grilles are essential for both the quality of the mulch produced and the safety of the user.
To help customers match the right machine to their specific garden waste (especially for those frequently clearing damp or "green" material) we have since introduced a Chipper Selection Chart: https://www.titan-pro.co.uk/docs/pdfhandbooks/chipperchart/chipper-selection-chart.pdf
This was designed to help ensure users choose a model with the discharge configuration best suited to their needs.
We are also sorry to hear your previous feedback didn't appear on our site. We value honest reviews as they help us improve, and we can only put that down to a technical oversight or a submission error at the time. We're glad you’ve shared your experience here so we can address it.
If we can assist in any way further, please do not hesitate to contact us at sales@titan-pro.co.uk.
We wish you all the best for the new year and beyond.
Kind regards, The Titan Pro Team
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