My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then... Ver mais
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Veja o que dizem as avaliações
Great service ! I sent a pair of galaxy buds 3 pro for repair and my experience was great from the start to finish . After I sent them I received a call from their customer service to confirm that the... Ver mais
A empresa respondeu
Professioal experince, great keeping updated, best of all polite and helpful, Even a follow up call to check everything was okay. Excellent
Repair of my samsung bud 3pro was timely. Earbuds was replaced and sent back seamlessly. Proper communication via email was maintained by the company all through the period of repair and return.
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Informações de contato
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Reino Unido
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Excelente
3 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Helpful and easy
Helpful and easy! I was able to get the help I needed when my Samsung ring had battery issues, easy to schedule the pick-up with DPD and had a new one shipped to me within a few days.
2 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Marcus.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Samsung Z Flip 6 repair
Straightforward process to book the repair and arrange collection. Fast repair service - I had it back within a week. I was also kept up to date when they had received the device, when the repair was complete and when it had been dispatched back to me.
5 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Nicola.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Great communication fast service
4 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there,Karen.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Very fast turn around on my repair.
7 de março de 2026
Resposta da TMT First
Hi there, Ken.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Repair completed very quickly and kept…
Repair completed very quickly and kept informed of progress all the way through the repair
4 de março de 2026
Resposta da TMT First
Hi there, Miss Kenward.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Prompt service.
11 de março de 2026
Resposta da TMT First
Hi there, Paul.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Resposta da TMT First
Hi there, Marius.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Samsung Galaxy Watch Ultra SpO2 warranty repair
I'd noticed the SpO2 function had stopped working after 7 months (Aug 25). After a few phone calls to Samsung support they decided to collect my watch for TMT First to replace the rear case, test and return. This was a very efficient process taking 8 working days including collection and delivery days and that also included weather delays. SpO2 function is now working as expected.
3 de março de 2026
Resposta da TMT First
Hi there, B Park.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Quick and professional service
10 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Victor.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Very quick no quibble service device…
Very quick no quibble service device returned with in a week. Excellent.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Neil.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Earphones repair
Was able to send my earphones the next day. Received a new pair 2 days later.
I was getting notifications at each step.
It was an excellent service throughout.
2 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Ja.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Excellent experience with TMT
This was my first experience with TMT Repair, who partner with Samsung and are authorized Samsung repairers. TMT kept me updated on the repair process with Samsung Customer Service, including the collection date and what to expect. Repair collection was professionally done with DPD and confirmation was provided at each stage until my product reached TMT team. The repair work was completed within the commited time frame and my product was returned back once again very timely via DPD service. I was impressed with how well the product was handled and secured both when I collected it and when I returned it. The service was excellent, and I couldn’t think of anything to improve. Well done, TMT team!
7 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Dear Sachin Pandey,
Thank you for sharing your positive experience with TMT Repair and Samsung. We are delighted to hear that you were impressed with our service and the repair process.
Many Thanks
Owen
Very quick professional service
9 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Dear Mr Jonathan Kaye,
Thank you for your feedback on our quick professional service. We appreciate your kind words and are glad to hear that you had a positive experience.
Many Thanks
Owen
Brilliant service
Brilliant service and very quick turnaround, will definitely recommend them to everyone
10 de março de 2026
Resposta da TMT First
Dear Michaela Holehouse,
Thank you for your kind words! We are thrilled to hear that you were pleased with our service and turnaround time.
Many Thanks
Owen
Resposta da TMT First
Dear Bharath Karumuri,
Thank you for your kind feedback on our service. We are delighted to hear that you had a positive experience with us.
Many Thanks
Owen
The service was excellent and was kept…
The service was excellent and was kept informed all throughout the repairs process. I was very impressed with the prompt service.
7 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Dear Mubarak Khanporia,
Thank you for sharing your feedback! We are delighted to hear that you were impressed with our prompt service and communication throughout the repairs process.
Many Thanks
Owen
Resposta da TMT First
Dear Clare Coles,
Thank you for your kind feedback! We are delighted to hear that our service was efficient and resolved your issue quickly.
Many Thanks
Owen
Great experiance.
Great experiance.
Was easy to book online, I didnt have to box up my device (although maybe some correspondence explaining the pick up process, that you dont need to package the item, would have been helpful).
Everything seemed quick, and I got a replacement device as mine had an issue.
Overall, easy, fairly quick, and good outcome!
6 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Dear Adam Lacey,
Thank you for sharing your positive experience with us! We are delighted to hear that our service was easy to use and efficient for you.
Many Thanks
Owen
Quick quality repair
4 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Dear R Wilks,
Thank you for your feedback on our quick quality repair service. We appreciate your business and are pleased to hear about your positive experience.
Many Thanks
Owen
I recieved the watch with a replacement…
I recieved the watch with a replacement baseplate for whatever reason. However the original repair was because after sleeping the watch tries to analyze the sleep activity gets stuck on analyzing. Today it spent 20 mins and nearly threw it againt the wall. Watch still in the same state as it was when it left. This is for the watch 6.
Very frustrating, the watch had only been gone inti repair for 3 days and had it back in no time, great for me but only to find out it has the same issues, as I stated before I bekieve its software based problem.
Apparently it was cleaned nope, not a chance.
2 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Dear Ethan Howells,
Thank you for sharing your experience with us. We apologize for the inconvenience you faced and will ensure this matter is addressed promptly.
Many Thanks
Owen
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