My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then... Ver mais
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Veja o que dizem as avaliações
Great service ! I sent a pair of galaxy buds 3 pro for repair and my experience was great from the start to finish . After I sent them I received a call from their customer service to confirm that the... Ver mais
A empresa respondeu
Professioal experince, great keeping updated, best of all polite and helpful, Even a follow up call to check everything was okay. Excellent
Repair of my samsung bud 3pro was timely. Earbuds was replaced and sent back seamlessly. Proper communication via email was maintained by the company all through the period of repair and return.
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Informações de contato
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Reino Unido
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Excelente
3 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
What an amazing staff and what an…
What an amazing staff and what an amazing service.
I had problem with my samsung Ring so they did collect it and repair it ( replace it with new ones) and sent it back to me all for free and they were updating me all the time for the process
So thank you so much for the great support and service
24 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Janan.
Thank you for leaving feedback.
We are pleased to hear that you had a great experience with us here at TMT first.
Kind regards
Owen
Absolutely amazing service
Absolutely amazing service! Picked up, told the next day that they needed replacing, got them back the day after that. Fantastic!!
19 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Paulo.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
My device was repaired professionally…
My device was repaired professionally and delivered back swiftly. Thank you 😊
18 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Zahid.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Good technical service
Good technical service, resolved issue promptly. Thanks Samsung!
21 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, T Miah.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
I'm enjoying every bit of it now.
20 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Customer.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Great process
All replaced with a brand new ring. Superb
20 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Marcus.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Very quick and easy to follow instructions
Love that it's very fast but as a replacement was sent. I never got to find out. What was wrong with the budz i had but saying that Love that you pick them up and delivered them back so quickly as the are my comfort when out and about
19 de março de 2026
Resposta da TMT First
Hi there, Natalie.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Fast repair...just a few days..fab
Fast repair...just a few days..fab
13 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Ceri.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
I was very satisfied with the service
I was very satisfied with the service, it was done very quickly, with high quality and the shipping was super fast, I definitely recommend it
17 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Krisitina.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
My repair was handled extremely well…
My repair was handled extremely well very prompt pick up ,Repair of my phone and return delivery was very quick im very pleased with my repair definately worth 5 stars ⭐️⭐️⭐️⭐️⭐️
10 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Anon.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Unfortunately I can't give it zero…
Unfortunately I can't give it zero stars.
Firstly, the watch is exactly the same as before I sent it for repair.
Secondly, there is zero communication from them to ask what is the problem with the watch or what they have done .
So overall extremely disappointed.
15 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Customer.
Thank you for leaving feedback.
Can you please provide your service order number that begins with 42? Once we have this, we can help and advise further.
Kind regards
Owen
Take a leaf out of Apples repair…
Take a leaf out of Apples repair service, you are way too slow
7 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Mark.
Thank you for leaving feedback.
Our usual time frames for repairs to be completed and returned is 3-5 working days. Yours was completed within 5. We apologise about any inconvenience caused.
Kind regards
Owen
They actually listen!
They actually tested my tablet and found the fault, rather than just ignoring my comments and signing it off as working.
They were responsive and kept me informed of developments.
13 de março de 2026
Resposta da TMT First
Hi there, Dean.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us.
Kind regards
Owen
Happy Customer Service Provider
The collection of my phone was swift, following the reporting of the fault. Then the ability to track my repair and receive accurate and informative updates on the status of the repair was very much appreciated. The phone was returned within a week, with the fault rectified. First class service!
15 de março de 2026
Resposta da TMT First
Hi there, Lee.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Excellent service
Excellent service. Collected on Saturday serviced and returned by next Saturday.
Always keeping me updated about my phone.
15 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Aldina.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Amazing job tank you
13 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Pedro.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
I sent my samsung watch which was not…keeping charge
I sent my samsung watch which was not keeping charge ie: less than 8 hrs of standby usage from full charge . After the repairs the initial battery discharge issue is still there. I think it has gone worse. service order ref: 4292858228
5 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Jophin.
Thank you for leaving feedback.
We are sorry to hear this, to allow us to investigate further can you please provide your service order number that begins with 42? Once we have this, we can help and advise further.
Kind regards
Owen
Resposta da TMT First
Hi there, Ayman.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Great repairs
Great repairs, phone came back looking brand new. Was told it could be 11 days, less than a week. Great communication, knew when they got my phone, what was going on and when it was coming back.
6 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Tracey.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Expensive and inconveniant
The process of waiting for a courier at home to collect my device is very inconvenient worse still having completed that it was returned unevaluated or repaired despite my having paid an evaluation fee of 30 pounds so I had to go through this process again first to collect the unrepaired item then to send it away again. then I am uncertain how long I have had this ring but to be told it is not covered by guarantee and charged another 284 pounds making the total 315 only 35 pounds less that the original cost of the ring for a replacement seem a lot to me for a device I expect many years od service from.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Bernice.
Thank you for leaving feedback.
We apologise about any inconvenience caused. We have to ensure that the whole product is received otherwise repairs will be chargeable, alongside if there also is no warranty left on the product too.
Kind regards
Owen
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