My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then... Ver mais
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Veja o que dizem as avaliações
Sent my phone back under gaurantee as it had a sensor error when trying to charge. The repair has been turned around in less than a week. Returned to me very well pack too. Many thanks to everyone env... Ver mais
A empresa respondeu
Great service ! I sent a pair of galaxy buds 3 pro for repair and my experience was great from the start to finish . After I sent them I received a call from their customer service to confirm that the... Ver mais
A empresa respondeu
After having my Samsung Galaxy Ring for 11 months, I noticed the rapid decrease in battery life. Despite charging, the battery would constantly drain. I requested a repair via the Samsung website wh... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Informações de contato
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Reino Unido
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Excelente
3 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service
Excellent service. Item collected for repair on Tuesday and returned by Saturday Morning, really cannot fault the service.
kept informed throughout all stages of inspection/repair and return.
28 de março de 2026
Resposta da TMT First
Hi there, Ian.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Flip phone was repaired timely and…
Flip phone was repaired timely and updates were given as well. Thank you
20 de março de 2026
Resposta da TMT First
Hi there, Kc.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
My watch was returned with exactly the…
My watch was returned with exactly the same fault. No one asked what the problem was or explained to me what was actually repaired. So sadly zero stars .
How do you even know what the problem was ???
19 de fevereiro de 2026
Resposta da TMT First
Hi there, Bellas.
Thank you for leaving feedback.
We are sorry to hear this.
When reviewing your recent repair it shows a full repair was completed with a new main board, battery and speaker along with all the final checks passed too.
Please contact Samsung on 0333 000 0333 where they can assist further with trouble shooting steps.
Kind regards
Owen
Resposta da TMT First
Hi there, Muhammad.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Brilliant service
Brilliant service from sending phone to return kept informed all steps of the way on status of the repair
25 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Sam.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Resposta da TMT First
Hi there, Mr Emmanuel.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Simple! Quick! Hassle free!
Collected within 24 hours, repaired in 2 working days and delivered back to me next day after that! Superb!
18 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Mrs S.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
This made my grandson very happy all…
This made my grandson very happy all fixed thanks
20 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Sue.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Very fast service.Thanks
27 de março de 2026
Resposta da TMT First
Hi there, Alternative für Deutschland.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Happy customer.
The service, what I received was very quick and efficient and very professional.
27 de março de 2026
Resposta da TMT First
Hi there, Owen
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Resposta da TMT First
Hi there, Craig.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Flawless
I did not deal with this company directly but rather through Samsung repair service.
They replaced my flip phone screen protector that was peeling of in the middle.
Can't fault them for nothing!
It got fixed within one day and sent straight back. Phone looks brand new and so far works perfec. Very happy!
24 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, KrasY.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Brilliant service and so quick
Brilliant service and so quick. They kept me updated the whole time. Highly recommended
17 de março de 2026
Resposta da TMT First
Hi There, Sharman.
Thankyou for taking the time to leave a review and it's great to hear that you were kept informed throughout!
Many Thanks,
Kay
Professionally repaired and returned…
Professionally repaired and returned within a week
24 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Ashley.
Thank you for leaving feedback.
We are pleased to hear that you had a great experience with us here at TMT first.
Kind regards
Owen
After a bit of a problem getting the…
After a bit of a problem getting the phone to you, I received a very quick service and it was returned promptly thank you
22 de março de 2026
Resposta da TMT First
Hi there, Dave.
Thank you for leaving feedback.
We are pleased to hear that you had a great experience with us here at TMT first.
Kind regards
Owen
Very comprehensive and efficient
Very quick service, phone inspectedz parts ordered and repaired in a few days. Comprehensively checked, I sent in for one issue and they identified another and fixed that also and provided a list of all.checks completed too.
Very happy and definitely reccomend.
22 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Jamie.
Thank you for leaving feedback.
We are pleased to hear that you had a great experience with us here at TMT first.
Kind regards
Owen
Very impressed with the level of service
Phone returned looking (almost) brand new! It was booked in for Audio issues, however they also replaced the screen and a fresh protector.
Thank you
20 de março de 2026
Resposta da TMT First
Hi there, Ant.
Thank you for leaving feedback.
We are pleased to hear that you had a great experience with us here at TMT first.
Kind regards
Owen
Resposta da TMT First
Hi there, Kamil.
Thank you for leaving feedback.
We are pleased to hear that you had a great experience with us here at TMT first.
Kind regards
Owen
What a rip-off
What a rip-off, samsung ring battery failed 1yr and 1 week, so just out of warranty, £30 just for them to look at the ring, then they want £349 to repair, £50 MORE than a NEW one. then they tell me that they need me to send the cradle before they can do anything, but didn't ask for this in the first place. Samsung and TMT should be ashamed of the service they provide (4292974560)
24 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Kevin.
Thank you for your feedback.
Can you please provide your service order number that begins with 42?
Once we have this, we can help and advise further.
Kind regards
Owen
What an amazing staff and what an…
What an amazing staff and what an amazing service.
I had problem with my samsung Ring so they did collect it and repair it ( replace it with new ones) and sent it back to me all for free and they were updating me all the time for the process
So thank you so much for the great support and service
24 de março de 2026
Avaliação não solicitada
Resposta da TMT First
Hi there, Janan.
Thank you for leaving feedback.
We are pleased to hear that you had a great experience with us here at TMT first.
Kind regards
Owen
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