I was not given the run-around, I was not told I had to visit a specific repair shop or they would only pay a ridiculously low hourly labor rate... I took my car to my dealership (Acura) the dealersh... Ver mais
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Veja o que dizem as avaliações
TOCO warranty worked with my mechanic over the phone and approved his estimate to repair my SUV. As the contract holder the claims process and the repair was completed very fast.
A empresa respondeu
I had an unexpected claim on my vehicle with at only 44,000 miles. TOCO sent out their inspector who verified the claim and authorized the repair. No hassles, no long drawn out process just courteous... Ver mais
A empresa respondeu
Dylan was AMAZING! He took his time and explained the estimate, parts, and informed me what was covered and not covered. Although he’s no mechanic, he helped me understand how each part worked. I appr... Ver mais
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Detalhes da empresa
Escrito pela empresa
Toco Warranty’s award-winning service and low monthly payments create an easy, affordable, and stress-free experience- That’s the Toco Promise! Vehicle repairs may be unexpected, untimely, and unaffordable, preventing you from getting home, to work, or wherever your live and car take you. Major breakdowns on vehicles may cost thousands of dollars, and minor repairs may set you back hundreds or more. The cost of parts and labor are continually rising whether you go to a dealership, franchise, or private mechanic. Let Toco get your back! Since 2013, Toco has been keeping customers on the road and out of the shop. Forget those groups that use high-pressure tactics, huge down payments, or worst of all, robocalls! Toco will never do that. Rather than charging customers upfront for years of coverage or requiring a hefty down payment, Toco offers low monthly payments and a no-pressure enrollment consultation. Toco commits to customer satisfaction, transparency, and accountability, earning your trust and keeping you on the road. Toco administers their contracts, ensuring that the claims experience is best in class. During a repair, the Toco Concierge team holds your hand throughout the process, ensuring that you know exactly what is going on and how much time the repair will take. Toco believes that setting customers up for success is dependent on great communication, transparency, and honesty. For your free, no-obligation enrollment consultation, click the link below or visit tocowarranty.com for more details.
Informações de contato
8501 Fallbrook Ave., Ste 225, 91304, West Hills, Estados Unidos
- 855-298-8626
- info@tocowarranty.com
- tocowarranty.com
4,3
Excelente
591 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
the person i talked to was helpful
the person i talked to was helpful, kind and friendly
16 de abril de 2022
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Excellent. It sounds like the experience you had is the one that we strive for. Thank you for sharing your experience.
Wendy, Esther And Supervisor Rhonda
Wendy, Esther And Supervisor Rhonda Were Beyonddd AWESOME! I'm Beyond THANKFUL For These 3 Women. I hope All yall Staff are just as Great as Them. I was calling to Cancel My Contract but They Helped Me Out Big Time And Clearly, Changed My Mind. Thanks again Wendy, Esther And Rhonda. I will be telling Everyone About Toco Because of these 3 Awesome Ladiesss.
16 de abril de 2022
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Thank you for reconsidering and continuing to allow us to serve. At Toco we strive to make sure that every customer gets the support that you just described. We appreciate the time that you gave us and the time that you took to share your experience. Thank you.
Automatic deduction
Changed my automatic deduction to different day. Successfully done. Thanks. Advertise more in Colorado TV.
11 de abril de 2022
Avaliação não solicitada
Resposta da Toco Warranty Corp.
We're happy to help, and we look forward to helping the next time you need us.
She was great and very helpful
She was great and very helpful. She explained to me everything that I need to know.
8 de abril de 2022
Avaliação não solicitada
Resposta da Toco Warranty Corp.
This is great to hear! We love being helpful and we love the opportunity to speak with our great customers. Have a wonderful day.
esther was very professional knows here…
esther was very professional knows here job
7 de abril de 2022
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Great to hear. We know that your time is valuable, so our goal is to be efficiect, accurate, and helpful.
Wendy was awesome
Wendy was awesome! I've had Toco for about a year, and they have really come through for me when I needed it!! I highly recommend them!
7 de abril de 2022
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Thank you for being a long-time Toco customer. We appreciate the opportunity to serve as your Trusted Repair Coverage.
Esther was great
Esther was great! Answered all my questions and was sure to make sure I understood all the plans.
1 de abril de 2022
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Thanks for taking the time to leave feedback on your experience. We look forward to being of service the next time you need us.
Customer service staff was very knowledgeable
Customer service staff was very helpful and knowledgeable
1 de abril de 2022
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Great to hear! We look forward to helping the next time you need us.
Esther Is The Best!
Esther was great she was very knowledgeable made me feel welcome to the tyco family and l am honored to be here. She was very clear and made sure that i understood our conversation and that Toco is here for me. I love her expertise and her friendliness and her kind attitude. So once again thank you Esther and thank you Toco warranty
30 de março de 2022
Avaliação não solicitada
Resposta da Toco Warranty Corp.
We think that she is great too! our goal is to make sure that everyone is aligned so that there are never any suprises. We are happy to be here for you and we look forward to our years of partnership down the road.
Awesome customer service
29 de março de 2022
Avaliação não solicitada
Resposta da Toco Warranty Corp.
It's award winning! Toco is proud of yet another award winning year for our customer service efforts. We appreciate that you offer us an opportunity to be of service.
Laura was kind and considerate
Laura was kind and considerate. She answered all my questions and took care of what I needed. Thank you Laura and Toco!
28 de março de 2022
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Thank you for taking the time to share your experience. We look forward to being your Trusted Repair Coverage and we appreciate the opportunity to serve.
Madison was so friendly and…
Madison was so friendly and understanding. She answered my questions and updated my on information that was available. She made this call very easy.
24 de março de 2022
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Easy, Affordable, Stress-free is the Toco promise! Car repairs are stressful by nature and our goal is to make them as easy as possible. We appreciate that you allow us to be your Trusted Repair Coverage.
Extraordinary employee
I can honestly say your employee wendy kressley was nothing short of amazing. She knew I was in De-Stress and helped me beyond measure. She deserve 10 stars in my book. Thank you Wendy I truly appreciate the lovely help you've given thank you for everything.
Melissa Jordan❤
22 de março de 2022
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Car repairs are stressful in nature and although we cannot keep them from happening, we are there for you when they do. Thank you for allowing us to serve. We appreciate you, your business, and your trust.
I truly appreciate the politeness
I truly appreciate the politeness, courteous, and well explained procedure that Ms Madison displayed. I hope that Toco will continue this trend.
21 de março de 2022
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Toco is committed to giving our customers a Best in Class experience every time. We appreciate the time that you took to share your experience and we appreciate the opportunity to be your Trusted Repair Coverage.
Outstanding customer service!!!
18 de março de 2022
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Great to hear! Thanks for sharing.
Esther is a ANGEL
Esther was AMAZING. I want to always call her and keep her up. PLEASE GIVE THIS WONDERFUL WOMEN A RAISE. ESTHER I HOPE WE TALK AGAIN
16 de março de 2022
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Raises for everyone! Thanks for taking the time to let us know how things are going. We will make sure that her manager hears about this!
Great company to do business with
15 de março de 2022
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Thank you for taking the time to share your experience. We look forward to being your Trusted Repair Coverage and we appreciate the opportunity to serve.
Great customer service
Great customer service heard my complaint & she explain what happened and solve the problem
14 de março de 2022
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Thanks for taking the time to leave a review. We look forward to impressing you each step along the way.
Lost of time and money
Toco finds ways not to honor your contract. They are incredible.Looking for and making up loopholes are there goals. They're very good at it.So think twice before getting involved with Toco Warrant.There dishonesty will get you no where but in a deep hole.Seriously listen to me DON'T DO IT
10 de março de 2022
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Hi John, Toco is committed to customer success and to abiding by our agreement. Investigation into this claim shows that the claim was submitted without providing the administrator the ability to inspect the vehicle or adjudicate the claim. The contract states that you must "Obtain approval prior to having work performed that may be covered by this contract".
Toco is very transparent when selling the contract, advising customers that per the contract language:
"You must call prior to any repairs being performed. Prior to any repair being made, You or the repair facility must contact the Administrator to Register the claim. Any claim for repairs that have not been Registered will not be covered"
Toco never wants customers to have a denied claim and is sorry that this happened in your situation.
Joe was very helpful and went over all…
Joe was very helpful and went over all of the details with me.
9 de março de 2022
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Great to hear. We like to be thorough and set our customers up for success!
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