I was not given the run-around, I was not told I had to visit a specific repair shop or they would only pay a ridiculously low hourly labor rate... I took my car to my dealership (Acura) the dealersh... Ver mais
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Veja o que dizem as avaliações
TOCO warranty worked with my mechanic over the phone and approved his estimate to repair my SUV. As the contract holder the claims process and the repair was completed very fast.
A empresa respondeu
I had an unexpected claim on my vehicle with at only 44,000 miles. TOCO sent out their inspector who verified the claim and authorized the repair. No hassles, no long drawn out process just courteous... Ver mais
A empresa respondeu
Dylan was AMAZING! He took his time and explained the estimate, parts, and informed me what was covered and not covered. Although he’s no mechanic, he helped me understand how each part worked. I appr... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Toco Warranty’s award-winning service and low monthly payments create an easy, affordable, and stress-free experience- That’s the Toco Promise! Vehicle repairs may be unexpected, untimely, and unaffordable, preventing you from getting home, to work, or wherever your live and car take you. Major breakdowns on vehicles may cost thousands of dollars, and minor repairs may set you back hundreds or more. The cost of parts and labor are continually rising whether you go to a dealership, franchise, or private mechanic. Let Toco get your back! Since 2013, Toco has been keeping customers on the road and out of the shop. Forget those groups that use high-pressure tactics, huge down payments, or worst of all, robocalls! Toco will never do that. Rather than charging customers upfront for years of coverage or requiring a hefty down payment, Toco offers low monthly payments and a no-pressure enrollment consultation. Toco commits to customer satisfaction, transparency, and accountability, earning your trust and keeping you on the road. Toco administers their contracts, ensuring that the claims experience is best in class. During a repair, the Toco Concierge team holds your hand throughout the process, ensuring that you know exactly what is going on and how much time the repair will take. Toco believes that setting customers up for success is dependent on great communication, transparency, and honesty. For your free, no-obligation enrollment consultation, click the link below or visit tocowarranty.com for more details.
Informações de contato
8501 Fallbrook Ave., Ste 225, 91304, West Hills, Estados Unidos
- 855-298-8626
- info@tocowarranty.com
- tocowarranty.com
4,3
Excelente
591 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Madison wonderful Rep
Madison was a wonderful Rep. she helped me so much. I highly recommend TOCO to everyone.
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Thank you for taking the time to leave feedback on your interaction. We appreciate the opportunity to earn your business and trust.
Resposta da Toco Warranty Corp.
Thank you for taking the time to leave a review. We appreciate the opportunity to serve.
Quick and easy
I had an issue with my SUV. The claim was submitted and approved the same day. The repair facility that I chose completed the paperwork and got it all approved without me having to make any phone calls or emails. I received a follow up call from.Toco to let me know everything was approved. Very happy with the customer service.
9 de dezembro de 2024
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Thank you for your review and allowing us the opportunity to serve. Easy and stress-free is our mission and we are dedicated to providing "Best in Class" service". Thank you for allowing us to know that we are on track! Have a wonderful holiday season!
This company holds up to their standard of professionalism
Very reliable company that holds their title of professionalism every time I call.
4 de dezembro de 2024
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Thank you for taking the time to leave a review. We appreciate your business.
Customer Service is spot on!!!
My experience with Aiden yesterday made this a 5☆review. Aiden gave me the open claim information asked if I understood everything, and then asked if I had any questions. He then made sure I had Toco's number and if I had any questions don't hesitate to call and ask for Aiden. Thank you Aiden/Toco
26 de novembro de 2024
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Thank you for reviewing our agent's performance and providing feedback on your experience. We appreciate the opportunity to serve and look forward to impressing you with each interaction.
What a great service!!!
What a great service. Communications are timely and you can always talk to a representative. They are pleasant and professional. If your vehicle warranty has expired - You need this service, and the price is very competitive.
15 de novembro de 2024
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Thank you for sharing your experience with us. We appreciate the feedback and look forward to being here for you if you need us. Thank you again for being a part of the Toco family.
The Toco team and process was through…
The Toco team and process was through and understanding. Thank you.
13 de novembro de 2024
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Thank you for taking the time to leave a review. We appreciate the opportunity to serve.
When my engine broke down some years…
When my engine broke down some years ago my Toco warranty had me covered.I would recommend Toco to everyone I know.
Thanks Toco,
James
13 de novembro de 2024
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Thank you for your recommendation and your review. Please note that we offer an exciting referral bonus for those you send our way. Give us a ring if you wanna hear more about it (it's pretty good).
Dylan was AMAZING, HOWEVER!!!!
Dylan was AMAZING! He took his time and explained the estimate, parts, and informed me what was covered and not covered. Although he’s no mechanic, he helped me understand how each part worked. I appreciate good service and communication and Dylan definitely mastered it! However, the claim process is very long and dragged out. Despite codes, on going issues, and the part being covered, my claim was denied. The parts just can’t be bad, Toco is making me wait until the part completely fails before covering it which is dangerous as I’m having issues with the rack and pinion.
10 de novembro de 2024
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Your feedback is great to hear. We value the opportunity to serve and look forward to sharing your satisfaction with Dylan and his team. Thank you for being a great Toco customer.
Payment credit card information
Great service with everything I needed to get my Mother's payment taken care!
8 de novembro de 2024
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Thank you for taking the time to leave a review. We appreciate the opportunity to serve.
The best customer service that was given by a toco representative
The best customer service that was given. The salesperson was caring and concern about my issue and was happy to help. Job well done.
1 de novembro de 2024
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Thank you for sharing your experience. We appreciate the opportunity to serve.
It's always good to keep warranties and insurance
I was grateful and relieved to know that toco was covering my car to be repaired for the items covered that was under warranty.
29 de outubro de 2024
Avaliação não solicitada
Resposta da Toco Warranty Corp.
We agree that it's always better to have coverage and not need it than to need it and not have it. But, it's even better to have it when you need it! Thanks for allowing us to serve.
I was calling regarding my bill
I was calling regarding my bill. The representative that I spoke to Aaron was very helpful in my billing need. He was absolutely the best.
28 de outubro de 2024
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Thank you for taking the time to leave a review. We appreciate the opportunity to serve.
Professional and Helpful
Madison was the representative that I spoke with on 10/24/24. Madison was very professional and knowledgeable of the status of my claim.
She told me the next steps in my claim and provided me information to have my auto rental linked to my claim.
24 de outubro de 2024
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Auto repairs can be stressful and expensive, but Toco is committed to making the process as easy as possible. We appreciate the opportunity to share our service and culture with you. Thank you for being a Toco customer.
Above and Beyond
Great customer service rep who went above and beyond to take care of why I was calling. Very kind lady.
23 de outubro de 2024
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Thank you for taking the time to leave a review and share your experience. We appreciate the opportunity to earn your business and your trust.
Resposta da Toco Warranty Corp.
Thank you for taking the time to leave a review of your experience.
Jessica was warm attentive and…
Jessica was warm attentive and knowledgeable. She answered my questions without hesitation and was a joy to speak with.
3 de outubro de 2024
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Thank you for your feedback. We appreciate the time that you took to share your experience.
Excellent
The reception was very helpful she answered all of my questions quickly and knowledgeable very friendly able to give me the information that I needed I appreciate it her
14 de outubro de 2024
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Thank you for taking the time to leave a review. We appreciate the opportunity to serve.
Timely and professional
11 de outubro de 2024
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Excellent to hear. Thank you.
Excellent Customer Service
Your Employee was very professional & met all my needs.He went out his way to make sure I was pleased!
9 de outubro de 2024
Avaliação não solicitada
Resposta da Toco Warranty Corp.
Thank you for taking the time to leave a review. We appreciate the opportunity to serve.
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