Tommee Tippee AU Avaliações 

Marvin went above and beyond to make sure my problem was dealt with properly

I’m based in New Zealand and recently contacted Tommee Tippee regarding my Double Electric Breast Pump, which I purchased from Farmers in Palmerston North around eight months ago. I was contacting customer support about needing replacement parts, including duck-bill valves that had developed small tears and were affecting the suction and my milk output, as well as replacement horns due to an oily residue that kept reappearing even after the horns had been properly cleaned and stored. I rely on my pump multiple times a day, so having these parts working properly is very important to me.

The beginning of the process was quite frustrating. There was some initial confusion with Honor regarding which replacement parts I was requesting. I had ordered replacement horns due to the issue I was experiencing with them, along with the 19mm horn inserts I needed to use with the horns, as well as the duck-bill valves. The original order was then cancelled, so I had to follow this up and ask for the horns and inserts to be resent. This was eventually clarified, and I was happy when the replacement order for those items was arranged. On the second day, Sophie then emailed me to inform me that the separate order for the duck-bill valves had been cancelled because the valves were no longer available. I then continued communicating with customer support to try to find a solution for the valves, as I use my pump multiple times every day and the damaged valves were affecting its performance.

I was then advised that the valves for my older model may no longer be available because the pump had been discontinued and redesigned. This was disappointing, as my pump was only around eight months old and was otherwise working perfectly. I felt it was unreasonable to have to purchase an entirely new pump when the problem was with two small replacement components.

The whole process took two days of back-and-forth emailing. On the second day, I was emailing from around 10pm until approximately 1:40am before finally reaching a positive outcome. As a parent to an 8-month-old, already dealing with the lack of sleep that comes with having a baby, spending hours going back and forth over emails late at night was honestly quite difficult when I could have been getting some much-needed sleep.

One thing I really hope Tommee Tippee takes from my experience is the importance of making essential spare parts much more accessible. As a mother who relies on a breast pump to express milk multiple times a day, having access to replacement valves, horns and other essential components needs to be a priority. These aren’t optional accessories — they are vital parts of the pump that can wear, tear or need replacing with regular use. If a part needs replacing, it should ideally be readily available and straightforward to obtain through customer support, particularly when the pump itself is still relatively new.

I understand that products are redesigned and older models are eventually discontinued, but there needs to be a reliable pathway for parents who have purchased a pump and are relying on it every day to access essential replacement parts. Having to potentially replace an entire pump because two small components are no longer available can be extremely frustrating and, for a breastfeeding or expressing mother, can create unnecessary stress at a time when we already have enough to manage.

However, I want to acknowledge the people who ultimately turned the situation around. Jo was helpful in trying to find a solution and was understanding of my frustration, and Beverley went above and beyond when she took over the matter. After I provided the requested proof of purchase, photos and batch information, Beverley arranged for a brand-new, updated version of the Double Electric Breast Pump to be sent to me as a goodwill gesture.

I genuinely appreciate Beverley taking the time to listen to my concerns and finding a solution that went beyond what I had originally expected. I was very happy with the final outcome and grateful that the situation was ultimately resolved.

Overall, the process was much more difficult and time-consuming than it needed to be, particularly given how important a breast pump is when you are relying on it every day. However, I am very thankful to Jo and especially Beverley for their understanding, effort and willingness to make things right in the end. They deserve recognition for turning what started as a frustrating experience into a positive outcome.

Issue was resolved. Replacement teets were offered. Really helpful

I gave Tommee Tippee a great rating because I truly appreciate their amazing after-sales service. I recently contacted them simply to ask where I could purchase a replacement filter for my baby steriliser. To my surprise, instead of directing me to a store, they offered to send me a filter completely free of charge! 🥹❤️
I honestly wasn’t expecting this at all, and I was so grateful for their kindness and generosity. The whole process was smooth and hassle-free, and Florence, the agent who assisted me, was incredibly helpful, kind, and professional throughout.
Thank you so much, Tommee Tippee, for taking such good care of your customers even after the purchase. This experience made me feel that I truly made the right choice in buying your products.
I have never regretted choosing Tommee Tippee, and I’m definitely a happy and satisfied customer! ❤️

Jo and Izzy have been very helpful with inquires, quick replies and response! Deserves a raise! 😁

Ease of contact and usage

Florence went above and beyond to help me, this company helped with an upcoming fundraiser and it was so simple and made me feel like im making a difference. Thank you again

They sent me all the spare parts of my discontinued wearble breast pumps for free!!! Customer service excellent!!!

Beverley was so helpful! I reached out to ask about purchasing different flange sizes. Next thing I had a tracking number and some new pieces on the way to me as well as some replacement pieces for my dual pump. Did not expect that and very appreciative.

Super helpful

Accidentally broke my pump just after days after coming home with bubs and was stressed and the team at Tommy tippy replaced them was a massing help and saved me behind lol

The agent that helped me was great all throughout. She made sure that my issue is resolved and acted promptly on areas that I needed help with. I'm very happy with the service. :)

Thanks to Florence and Cienna for helping me out! My baby was starting daycare and they insisted on having caps for his bottles but i had lost most of them. I contacted Tommee Tippee to see if I could purchase some more and they sent me 4 for free - I'm so grateful!!

Reached out for help with a part needed and there were no issues with getting the part and it was dispatched the same day so I will receive in coming days. The process was so easy!

Very disappointing experience

I’m really disappointed with my experience with Tommee Tippee. I placed an order for a wearable breast pump and a couple of other products using the 15% first-order discount. The order was accepted, payment was taken, and I was expecting everything to arrive.

The delivery then became an issue, as the retailer advised that the order had been marked as delivered, despite the FedEx tracking on my end not showing it as delivered and us not receiving the parcel.

After contacting customer service, I was then told that the wearable breast pump was actually out of stock. I was given the option of receiving a refund or having the rest of the order sent, but this meant I would no longer be able to purchase the pump at the original discounted price.

Customer service eventually offered to refund the full order and said they would honour the 15% discount if I wanted to reorder the pump once it was back in stock. I appreciate that they offered this solution, but the whole process has been unnecessarily frustrating.

As a new parent, I was relying on these products and expected a much smoother experience from a well-known baby brand. Unfortunately, after this experience, we will be looking at alternative brands and retailers for the pump and future purchases.

Very disappointing service and communication.

Very happy with the prompt responses and consistency amongst there different staff members who replied.

Suite à l'usure prématurée de la tétine de notre gourde Tommee Tippee, nous avons sollicité le service client pour un remplacement. Excellents échanges avec Elliot du SAV qui nous a finalement proposé un remplacement complet de la gourde. Un grand merci à lui et à Tommee Tippee pour le geste commercial ! Nous recommanderons à nouveau.

Beth and Jo were extremely helpful with my order that was shipped incorrectly. However the lack of an Australian Customer Service number did make it harder to work with as the hours on the website do not specify they are UK not Australia.

Amazing customer service and very fast responses. Am so happy with how my query has been handled and the fact that the team actually seem to care about their customers. Very happy and thankful.

I spoke with Jo via the customer care, the responses were very quick and helpful in determining that what I am searching for is no longer available. I use the narrow teat bottles and unfortunately they no longer make teats that are above medium flow and I’m in need of fast flow teats for my 9m old.
Quick customer service and responses. Unfortunately I’m left with no choice but to change bottles to suit bubs needs.