At first I started a chat on the website. It was taking awhile to get responses so I opted to do email communication. I was connected with Martin and they were able to get me the replacement parts I n... Ver mais
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Veja o que dizem as avaliações
Their customer service is so responsive and helpful. They went above and beyond. We requested assistance finding replacement straws, since our toddler will only drink milk from their 360 cups. We not... Ver mais
A empresa respondeu
I was having trouble finding the breast pump duck valve replacement and Anna was able to help me right away on the website. I gave her my contact information and she ordered the valve for me without t... Ver mais
A empresa respondeu
Going through the customer service contact with Tommee Tippee and having the chance to speak with parent-care specialist Beth was amazing. I’ve never truly felt such a caring customer service. T... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja para Bebês
- Loja de Roupas para Bebês
- Loja Infantil
- Produtor de Bens de Consumo Rápido
- Loja para gestantes
Escrito pela empresa
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Informações de contato
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, Estados Unidos
- +1 877 248 6922
- tommeetippee.com/en-us
4,8
Excelente
935 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Problem fixed
At first I started a chat on the website. It was taking awhile to get responses so I opted to do email communication. I was connected with Martin and they were able to get me the replacement parts I needed for my pump and got me all squared away!
6 de julho de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Katrina,
Thank you for taking the time to leave a review of your experieince with Martin.
We're so sorry for the initial delay when you contated us but we are pleased to hear you were able to get all the parts you needed for your pump.
Best wishes,
Tommee Tippee
I came looking for replacement parts…
I came looking for replacement parts for our favorite sippy cup. I was worried i would not be able to replace it. Thankfully Izzy was able to help so fast and friendly. We love our Tommie tippie cup. So easy to clean and my baby boy loves the weighted straw makes it able for him To drink at any angle.
2 de julho de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hello Lyndsi,
Thank you for your lovely review!
We're so pleased Izzy was able to help you quickly and find the replacement parts you needed. It's wonderful to hear how much you and your little boy love the weighted straw cup. We'll be sure to pass your kind words on to Izzy.
Warmest Wishes,
Tommee Tippee
Missing part replacement
I reached out to customer service for a piece I couldn't find. Beth was so nice. She immediately shipped out the missing replacement. What great, friendly customer service. Thank you!
30 de junho de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Julie,
Thank you for taking the time to leave a review.
We do apologize to hear you were not able to locate a part however it is great to hear that Beth was able to source this and ship it out for you.
Thank you for the kind words towards Beth and her service.
Best Wishes,
Tommee Tippee
Absolutely amazing customer service…
Absolutely amazing customer service representatives! The company is amazing and is very supportive, friendly and helpful. I love their products and cant wait to welcome our daughter with tommee tippee products!
25 de junho de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Dayna,
Than you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear they were so supportive and friendly in helping with your query!
Best wishes,
Tommee Tippee
Nicholas was very helpful and kind
Nicholas was very helpful and kind. Tommee Tippee customer support is top tier!
25 de junho de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hello.
Thank you so much for taking the time to share your feedback, we truly appreciate it!
We’re absolutely delighted to hear that Nicholas was able to support you, and we’ll make sure your lovely comments are passed on to him.
If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to help.
Warmest Wishes,
Tommee Tippee
The customer service was excellent
The customer service was excellent. I experienced a minor issue with my order from a third party. Upon contacting the company, they were very prompt in resolving my concern in a timely manner.
24 de junho de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Adaora,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help resolve this issue and provide the kind of service we strive for.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
The most caring company
Going through the customer service contact with Tommee Tippee and having the chance to speak with parent-care specialist Beth was amazing. I’ve never truly felt such a caring customer service. The responses were prompt I swear within an hour of my initial email with my concerns for a product I had responded and before midday they’ve already sent a replacement product.
I’m so happy my son loves this company’s soothers, as it is such a wholesome feeling knowing a company cares for the safety of their customers.
Beth was very helpful, thorough with directions on finding batch numbers etc.. She really helped this mom feel good for the concerns.
Cheers to tommee tippee and their excellent parent care specialists 🫶🏻
24 de junho de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Laura,
Thank you for taking the time to leave a lovely review of your exprience with Beth.
We are so happy to hear how caring and helpful she was in resolving your query swiftly for you. We hope you and your little one continue to love the Soothers!
Best wishes,
Tommee Tippee
Nicholas and Lanre helped me promptly…
Nicholas and Lanre helped me promptly and shipped me a new product when mine broke. Just another reason to love this company!!
23 de junho de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Sal and Alyssa,
Thank you for taking the time out of your day to leave a positive review.
We do apologize to hear your product broke however it is great to hear the team were able to work together to resolve this matter for you, it is amazing to hear you are loving all aspects of our brand.
If you ever need anything else please do not wait to reach out!
Best Wishes,
Tommee Tippee
Super helpful and resolved my problem…
Super helpful and resolved my problem in a timely manner! Thank you Antony and Nicholas for your help!
22 de junho de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Reeda,
Thank you for taking the time to leave a review.
We are pleased to hear you had a positive experience with our Parent-Care Team. It is great to hear they were able to resolve this in a helpful and prompt response!
If you need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
Morgan was a great help to me today
Morgan was a great help to me today. I Lost parts to my cups and she was able help be fantastically.
23 de junho de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Anthony,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help source those spare parts for you and send those off for you.
We will be sure to pass along your kind thanks to Morgan.
Please do not hesitate to get back in contact should you need any future assistance.
Warmest Wishes,
Tommee Tippee.
Amazing customer service
Had a couple of people help me out Beth, Antony, Andy and Izzy and all I could say I am very happy with the customer service they provided! Tommee Tippee has always been my go to brand and never had and issue with the products up until now but the resolved the issue right away! Thank you!!
22 de junho de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Maria,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help resolve your issue so quickly and leave you with such a great impression.
We will be sure to pass along your kind words to Beth, Antony, Andy and Izzy.
Please do not hesitate to get in touch should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Made me feel important.
It was a amazing feeling of care i got from Izzie in the customer service team. Helped me quickly get what i needed on order to continue taking care of my little one with the best products.
22 de junho de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Ramon,
Thank you for taking the time to leave a review of your experience with Izzy.
We are so pleased to hear how she was able to help you get the parts you need to help you keep caring for your little one!
Best wishes,
Tommee Tippee
Super helpful customer service team.
Nicholas, Antony, Beth, & Izzy have been very helpful in getting me replacements pacifiers after discovering one was defective. i will 100% continue to use them with my babies.
21 de junho de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Haylee,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear how everyone was helpful in resolving your query about your Pacifiers and hope little one continues to love these.
Best wishes,
Tommee Tippee
Nicholas and Sophie did a great job!
Nicholas and Sophie did a great job providing a solution to my problem. I cannot thank them enough for their quick responses and getting me exactly what I needed.
21 de junho de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Madeline,
Thank you for taking the time to leave some feedback.
We're thrilled to hear that our Parentcare Specialists were happy to resolve your query swiftly and how quick we were to support you. We're delighted to hear how satisfied you are with the service provided and we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Great customer service!
Their customer service is so responsive and helpful. They went above and beyond. We requested assistance finding replacement straws, since our toddler will only drink milk from their 360 cups. We not only got the replacements we needed but new cups as well. So incredibly thankful for their help!
20 de junho de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Cassandra,
Thank you for taking the time to share your feedback.
We're delighted to hear how great you found our Parentcare Specialists and that you found us to be helpful. We could not be happier to hear that your query was resolved swiftly with not only replacement parts, but also some replacement Cups to be with you soon. We hope you and your little one continue to love our Cups as much as we do!
Warm Wishes,
Tommee Tippee
I was having trouble finding the duck valve
I was having trouble finding the breast pump duck valve replacement and Anna was able to help me right away on the website. I gave her my contact information and she ordered the valve for me without taking any payment. I was surprised at how quick everything was taken care of and appreciated her service.
19 de junho de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Lindsey,
Thank you for taking the time to leave a review of your experience with Anna.
We are so pleased to hear how quickly she was able to help get some spare parts ordered for you.
Best wishes,
Tommee Tippee
10/10
Their customer service out of the UK is absolutely phenomenal! Jo helped me and she is incredible. I have disabled kids who use specific cups exclusively, and Jo helped me find a way to replace the cups my kids have that are out of commission and they have issues using!
12 de junho de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi AJ,
Thank you for taking the time to leave a review of your experience with Jo.
We are so pleased to hear how incredible she was when helping you find some cups that will work for your little one!
Best wishes,
Tommee Tippee
We love Tommee Tippee
We love Tommee Tippee. We have used these bottles and Sippy cups for my two youngest and they have been awesome. Super easy to use and easy to clean. My two year old ruined some valves for me so my only complaint is I wish I could order more but Diego at the HQ helped me out! Amazing customer service!
12 de junho de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hello Juan,
Thank you so much for the lovely 5 star Trustpilot review.
We are so pleased to hear that you are happy with how helpful Diego was when you recently spoke to them.
I am sorry that have limited stock, but in the future hopefully we can offer the valves easier to order in the future.
Hopefully the new cups will be loved by your two year old.
Kindest Regards.
Tommee Tippee.
Great customer service on messenger…
Great customer service on messenger when needing replacement valves damaged in dishwasher cycle!
8 de junho de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Janelle,
Thank you for taking the time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to get those replacement parts out to you and provide the kind of service we strive for.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Amazing customer service
Amazing customer service! Amazing products!
2 de junho de 2026
Avaliação não solicitada
Resposta da Tommee Tippee North America
Hi Emily,
Thank you for taking the time to leave a review of your experience with us.
We are so pleased to hear you received great service from our Parent-care Specialists and love the products!
Best wishes,
Tommee Tippee
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