Tommy Swiss Avaliações 

We had a great experience - we had a minor issue with what was delivered and their responsiveness was outstanding - they went out of their way to help us and worked with us to resolve promptly. Great service - great people

This company is amazing - have purchased three beds, great quality for the price, delivery no problem, highly recommend 👍

Quick response

I purchased the rattan style console table & used it as a makeup desk. It is the best makeup desk I’ve ever had! Super simple instructions to assemble & it’s very sturdy 10/10 recommend!

Easy ordering process. Quick response on measurements for 2 bedheads. Speedy delivery. The bedhead is lovely

Tommy Swiss is an amazing brand, I bought the Pablo Double bed, it’s amazing would definitely recommend, delivery was quick took about a week.

I would give zero stars if I could.
Please be cautious about using this company.
We purchased three beds, and although they were initially dispatched from Tommy Swiss in a reasonable timeframe, once they reached their ‘QLD delivery partner’ Hunter Express it was near impossible to get any information.
Every day my items were ‘scanning at depot’. Several attempts to contact both the courier company and Tommy Swiss got me absolutely nowhere.
When the items finally were delivered and we started putting them together things got even worse.
Parts missing, terrible instructions, faulty components, holes missing in parts- absolute rubbish.
Once the beds were assembled as best we could possibly get them with what was provided, drawers are cheap baskets that barely stayed together and don’t open or close properly (your fingers literally get stuck trying to pry them open).
One bed didn’t even come with enough components to put the drawers together so we can’t even finish it!
It also has holes in the wrong spots that don’t align at all so we’re at a complete loss with it.
Put simply, these beds are poorly designed and not of high quality at all.
Pay a little extra and go to a reputable company.
We have lost money and so much time on this and now need to work on replacing them altogether but hope this review helps to warn others of the same fate.
DO NOT BUT FROM THIS PLACE!!!!

Poor quality! No warning that comes in about 50 pieces, needing to be completely assembled, even the drawers.
I had to drill a hole in one side of the legs because the metal was so crooked the screw wouldn’t go in.
I had to go buy bigger nuts and bolts to hold the drawer in place with the slider
The metal sliders for the drawers are so sharp I sliced my finger open.
And they are very stiff
The drawers don’t seem to sit properly like something is missing and yet I’ve used all the pieces given.
Looks good but that’s as far as it goes. I would not buy from here again.

Easy online ordering. Good product. Helpful and prompt email contact service.

I purchased a TV unit which was not delivered. Through many emails and attempts to get feedback I was told the courier had lost my delivery and the product I ordered was no longer in stock. I asked for a refund but have not had a response after many attempts. I have not received a refund. I have taken this to Dept of fair Traiding.
Please be aware this is a purely online business...there is no way to call and speak to someone so if something goes wrong you will need to send an email which of course can be ignored and you have no other way to make contact. It is time consuming and frustrating to get an issue resolved (taking the matter to a consumer body).

Product was as described but had a small stain on the fabric.
Tommy Swiss were quick to rectify the matter and we resolved the issue quickly to our satisfaction

The quality of their beds are atrociously poor. I've had my bed for just over a month and the frame has warped and screws are all threaded. The bed is unusable. I've contacted customer support via email twice and chats and I've had no reply or response in over 48 hours. Avoid this business at all costs.

Accidentally made order while looking out for orders and found you guys are located in Melbourne which caused problem. Tried to see contact but found only Gmail as to way for communication no any telephone number or anything else . I would really appreciate if you cancel order number Order #20085531 with Charlotte Curved Bed Frame with Four Extra $479.00
Large Storage Drawers (Natural Beige
Fabric)
Queen
Marlo Upholstered Bed Base (Snow White
Boucle Fabric) for Avikendra Raut 22 great western highway parramatta 2150 pls

Purchased a king bed in boucle fabric from Tommy Swiss. The Brooklyn Wing Bed Frame.
Easy to put together, solid and looks lovely. Our king mattress fits inside the frame perfectly.

Neat little chest of drawers, quite intricate assembly and small damage to one of the top corners. Would still recommend - it's value for money.

Excellent communication by Marie in the customer service team; prompt delivery - fabulous! Thanks so much!

Marie replied promptly and fixed my concern with exceptional courtesy and professionalism. Customer service outstanding!

I was worried as you can only contact them through email but they actually replied with a detailed and helpful answer within the hour. I was relieved and impressed by their efficiency. Quality is also great. Just needed an explanation on the hydraulic struts for the bed frame

We absolutely love our Celine gas lift storage bed from Tommy Swiss! It was delivered promptly, was described accurately and sold at a great price. We highly recommend Tommy Swiss!

Do not order from this company! We ordered a bed weeks ago and have received no communication from the company whatsoever. Their courier has reported the item damaged in transit 10 days ago and have not received any instructions from the company. I have lodged two service tickets asking for a refund and no reply. Absolute joke and no phone number to speak with anyone. Ticket id 632217 632398. Have since purchased elsewhere and bed was delivered in two days.