Absolutely fantastic customer service (happiness) team! I had a beach bag stolen (great taste from whoever stole it) and the team in particular Zara was so helpful & went above and beyond in helping g... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Needed to exchange a pair of shorts. There had been a delay so I sent an email to seek an update. Received an email within an hour from Zara apologising for the delay and confirming that the order was... Ver mais
I am more than happy to recommend Tom's Trunks. Royal Mail lost our parcel and when I contacted Tom's Trunks, Ollie the Customer Happiness Team Lead responded promptly and ensured that another pair w... Ver mais
The main thing I love about the Tom's Trunks team is how quickly and politely they respond to any and all enquiries. I had to return an item for an exchange size after Christmas which never arrived ba... Ver mais
4,7
Excelente
283 avaliações
Respondeu a 11% das avaliações negativas
Normalmente responde dentro de 48 horas
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Such great trousers and shorts
Such great trousers and shorts. Love all of it! The material is so soft and comfortable. Fantastic customer service too. Romy was extremely helpful. A little issue with an order was quickly resolved. Highly recommend.
31 de maio de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hey! Thanks so much for your review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Great company with great products
Great company with great products. I’ve bought a few things from the brand before and all items have been great quality. I needed to exchange a pair of shorts recently for a different size and Romy from the customer services team was incredibly helpful and quick to respond. Thank you!
30 de maio de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Amber! Thanks so much for your lovely review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Very quick and friendly responses to…
Very quick and friendly responses to any queries which is appreciated! Haven’t purchased trousers yet but know when the ones I want will be coming back in stock which reduces the hassle of needing to check myself before then.
30 de maio de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Eleanor! Thanks so much for your review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Amazing customer service
Amazing customer service. Instant response. Delivery initially was prompt and packaging in tact. Product inside is amazing quality. Repeat purchase as so pleased with the products. Will buy again I’m sure 🤗
29 de maio de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Rachael! Thanks so much for your lovely review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Very effective and quick response to my…
Very effective and quick response to my inquiry. It was the little things like including ‘:)’ which makes it a lot more personal for a company this big, thank you once again!
29 de maio de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Jack! Thanks so much for your review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Excellent
Lovely quality shorts and customer service was fantastic, honestly can’t recall such a good experience dealing with a company. Very fast delivery, easy returns, excellent packaging too!
19 de maio de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Emma! Thanks so much for your lovely review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Brilliant customer service
Tom Trunks, excellent products and good brand.
Lovely materials, relaxed and stylish.
Ollie from customer happiness was excellent, prompt and very helpful.
27 de maio de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Jane! Thanks so much for your lovely review! I will make sure to pass on your kind words to Ollie! Best wishes from Tom and the team x
Trousers
Amazing quality trousers. Fantastic service. Arrived in beautiful packaging. Love them so much I will be purchasing in other colours. Definitely be buying a pair of shorts for the summer too.
27 de maio de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Shelley! Thanks so much for your lovely review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Fantastic customer service
Romy from the customer service team was super helpful and patient. I had an issue with delivery. Romy was very understanding the entire time.
Really good experience. Highly recommend!
26 de maio de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Rochelle! Thanks so much for your lovely review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Rapide et efficace
Malgré une erreur de ma part dans la commande, et une demande d’annulation de ma commande, j’ai eu une réponse très rapide (~30 minutes d’attente) et qui a pu m’aider. Très présents pour leur clientèle !
26 de maio de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Levon! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great customer service!
The customer service (Ollie) was super helpful. I realised I accidentally placed the wrong size order, and he refunded my order to allow me to order a new size. Ollie also advised me on how the sizing for different items works.
Really great customer service and looking forward to placing my new order!
26 de maio de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Chloe! Thanks so much for your lovely review! I will make sure to pass on your kind words to Ollie! Best wishes from Tom and the team x
Great brand with amazing customer…
Great brand with amazing customer service. Good quality clothing and nice designs. I would recommend going two sizes up from your actual size.
26 de maio de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Alex! Thanks so much for your review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Excellent customer service
Romy, Customer service, couldn't have been more helpful enabling us to return a pair of shorts (we had ordered two for choice!).
My daughter loves her trousers and shorts. Super quality fabric.
22 de maio de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hello! Thanks so much for your lovely review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Great customer service
had some issues with sizing and a faulty product and they were great in assisting me with a refund and sorted everything out easily
23 de maio de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Anna! Thanks so much for your review! Best wishes from Tom and the team x
Fantastic customer service with fast…
Fantastic customer service with fast responses and high quality items.
23 de maio de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Sam! Thanks so much for your review! Best wishes from Tom and the team x
Excellent Customer Service! 😊
I originally received a couple of Tom’s Trunks items as presents, for my birthday and was pleased with the fit and quality. Recently, I placed an order myself, for a pair of shorts (a gift for my daughter) and a pair of pants for myself. I unfortunately had a quality issue with the pants and had to contact Tom’s Trunks about it. I uploaded photos of the pants to them and they very quickly sent me a returns label and my refund was issued in 2 days . . . excellent! A staff member, called Romy (Customer Happiness), was most friendly and helpful.
Thank you, to Tom’s Trunks, for their excellent customer service, I will definitely be purchasing lots more from this company! 😊 x
21 de maio de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Julie! Thanks so much for your lovely review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
The response from the team was so fast…
The response from the team was so fast and great and really lovely email. They managed to sort the issue out so very fast and were very helpful. Fantastic experience, thank you Tom’s trunks !
22 de maio de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Caroline! Thanks so much for your lovely review! Best wishes from Tom and the team x
Outstanding customer service and quality
I had an issue with an exchange and Romy from the customer happiness team was on it immediately and even sent my parcel overnight! The quality of the clothes is amazing, too. I would recommend Tom's Trunks any day!
20 de maio de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Leyla! Thanks so much for your fantastic review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Excellent customer services
Excellent customer services helping resolve an error my end with an order. Real attention to detail, care and amazingly quick to resolve. Thank you so much 😊
19 de maio de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Helen! Thanks so much for your lovely review! Best wishes from Tom and the team x
Great customer service from Romy today
Great customer service from Romy today! He replied to my query quickly and it was resolved.
21 de maio de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Louise! Thanks so much for your lovely review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
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