Absolutely fantastic customer service (happiness) team! I had a beach bag stolen (great taste from whoever stole it) and the team in particular Zara was so helpful & went above and beyond in helping g... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Needed to exchange a pair of shorts. There had been a delay so I sent an email to seek an update. Received an email within an hour from Zara apologising for the delay and confirming that the order was... Ver mais
I am more than happy to recommend Tom's Trunks. Royal Mail lost our parcel and when I contacted Tom's Trunks, Ollie the Customer Happiness Team Lead responded promptly and ensured that another pair w... Ver mais
The main thing I love about the Tom's Trunks team is how quickly and politely they respond to any and all enquiries. I had to return an item for an exchange size after Christmas which never arrived ba... Ver mais
4,7
Excelente
283 avaliações
Respondeu a 11% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service
Great customer service. Ollie is brilliant! Thanks all
22 de junho de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Charlie! Thanks so much for your fantastic review! I will make sure to pass on your kind words to Ollie! Best wishes from Tom and the team x
5 stars!
Everything about this brand, products and customer service is top notch. I ordered the wrong thing and within minutes of emailing I had a response and the issue was sorted.
20 de junho de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Guy! Thanks so much for your fantastic review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Great Quality and Customer Service
Very impressed with the quality of the shorts and trousers. The linen is not C-thru and does not crease. Lots of compliments received. The customer service has been excellent as I ordered multiple sizes as they were a gifts and very quick to respond. Highly recommend this brand.
19 de junho de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Claire! Thanks so much for your fantastic review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Always great customer service
Always great customer service. Super quick reply emails and sorting of any issues. Great product. 👍
18 de junho de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Nicki! Thanks so much for your review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Really great customer service
Really great customer service, I made a mistake in my order and Ollie from customer support was able to cancel it before it got shipped out and issued a refund and I was able to place my new order in the same day.
18 de junho de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Jack! Thanks so much for your fantastic review! I will make sure to pass on your kind words to Ollie! Best wishes from Tom and the team x
Great email communication about a…
Great email communication about a sizing query. Easy website to navigate.
18 de junho de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Claire! Thanks so much for your fantastic review! Best wishes from Tom and the team x
Great customer service
Simple order process, and incredibly fast and efficient customer service on expected delivery. What a difference an accurate and fast response makes when dealing with a company - thank you :) Looking forward to receiving the products.
18 de junho de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hey! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great Service
Great Service. Within 5 minutes of notifying Id placed an order for the wrong size my order was cancelled and another made. Very efficent and helpful. and the clothes are great quality too!
17 de junho de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Sarah! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Amazing customer service
Amazing customer service. I had a query on a Sunday evening. Replied straight away. Very impressed and love their products, great quality.
15 de junho de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Mark! Thanks so much for your fantastic review! Best wishes from Tom and the team x
Amazing
Amazing ! - spoke to Ollie on the matter of sizing as id ordered the wrong size within 20mins of sending the email on a Sunday they cancelled the ordered and issued a refund so I could get the correct size !!
15 de junho de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Jensen! Thanks so much for your fantastic review! I will make sure to pass on your kind words to Ollie! Best wishes from Tom and the team x
Excellent service
Excellent service, I managed to put the wrong shipping address on my order, 1 quick email and it was resolved in 15 minutes. Wish all companies had that customer service!!
14 de junho de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Chris! Thanks so much for your review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
6/5 stars needs to be an option 😂
6/5 stars needs to be an option 😂
I couldn’t be more happy with the help and customer service from toms trunks!
an immediate response to a problem I faced, being resolved just as quickly!
these are my second pair of toms trunks and the quality is seriously amazing!
I couldn’t thank the team enough!
Props to you all 👏🩵
12 de junho de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Jeremy! Thanks so much for your fantastic review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Immediate reponse after an order querie…
Immediate reponse after an order querie
So very helpful and obliging
Thank you team toms trunks!!
Just to add - we have lots of these in our family and all love them ❤️
10 de junho de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Emma! Thanks so much for your lovely review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Excellent service
Excellent service. I put in the wrong delivery address and emailed in and it was fixed straight away and my package arrived the next day to the correct address.
9 de junho de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Oliver! Thanks so much for your review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Gorgeous trousers and staff! lol
Gorgeous trousers, even lovelyer staff! Sent their customer service an email and Romy literally responded in 5 mins. Thank you! <3
9 de junho de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Cece! Thanks so much for your lovely review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Superb customer service
Such attentive customer service. A few tech issues my end ( user errors) and the toms team were super helpful. Great clothing and superb customer services.
7 de junho de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Claire! Thanks so much for your lovely review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Excellent and speedy customer service
Excellent and speedy customer service. So refreshing. Excited to get my cool funky trousers and will certainly be buying again. Thank you 😊
7 de junho de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Louisa! Thanks so much for your review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Fantastic customer service
My original order was lost in the post and they very quickly sent a replacement. Efficient, accessible and friendly customer service from Romy. Fantastic, thank you Maggie
2 de junho de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Maggie! Thanks so much for your lovely review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Fast delivery and even faster customer…
Fast delivery and even faster customer service who helped me resolve my issue within 10 minutes of emailing them!
Great products, highly reccomend
1 de junho de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Jenson! Thanks so much for your review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Very quick to respond and gave me a…
Very quick to respond and gave me a refund when my package got lost!
1 de junho de 2025
Avaliação não solicitada
Resposta de tomstrunks.com
Hi Ester! Thanks so much for your lovely review! Best wishes from Tom and the team x
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