Tonio offers a simple service, but it didn’t quite meet my expectations. Transfers are fast, but the fees are higher than I anticipated, and I wasn’t impressed with the exchange rates either. It’s fin... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
The service is decent, but the platform could benefit from a bit more stability. I’ve had a few instances where the system didn’t work as smoothly as I expected. Still, I haven’t encountered any major... Ver mais
A empresa respondeu
I've relied on Tonio for months and haven't run into a single problem. Plus, their pricing is far better than any other service I've used.
It took 2 hours from ordering to getting our pizza, when we finally got it it was the wrong order, and when it was time to pay they still tried to overcharge us by nearly the double.
A empresa respondeu
Detalhes da empresa
Informações de contato
Dawson House, 5 Jewry Street, EC3N 2EX, London, Reino Unido
- info@tonio.world
- tonio.world
3,3
Bom
31 avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Tonio offers a simple service
Tonio offers a simple service, but it didn’t quite meet my expectations. Transfers are fast, but the fees are higher than I anticipated, and I wasn’t impressed with the exchange rates either. It’s fine for small transfers, but I’m considering trying other services for larger sums.
13 de julho de 2025
Resposta da Tonio
Dear George,
Thank you for your honest feedback. We're glad to hear that you’ve experienced fast transfers with Tonio. We understand that fees and exchange rates are key factors when deciding on a service, and we’re sorry to hear that these didn’t meet your expectations. Your comments are valuable, and we’re actively working on ways to improve both in these areas. We’d love to have the opportunity to serve you again, whether for small or larger transfers, and are here to discuss any concerns you might have.
Thank you again for sharing your thoughts!
Tonio Team
Resposta da Tonio
Hello Xander,
Thank you for your feedback! We're glad to hear that you found our service easy to use. Making money transfers simple and reliable is exactly what we aim for. Looking forward to serving you again!
TONIO Team
It’s okay
It’s okay, but tonio could improve its interface, the steps for transfers aren’t intuitive.
11 de dezembro de 2024
Resposta da Tonio
Dear Peter,
Thank you for your feedback. We’re glad to hear the service is okay, but we understand that the interface could be improved to make the transfer process more intuitive. Your input is valuable, and we’ll work on enhancing the user experience to make the steps clearer and more streamlined. If you have any specific suggestions on how we can improve the interface, feel free to share them with us. We're here to make your experience better!
Tonio Team
The service is unreliable
The service is unreliable. My transfer got canceled for no reason, and I had to redo everything.
9 de janeiro de 2025
Resposta da Tonio
Dear Alfred,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with your transfer. Reliability is a cornerstone of our service, and we regret that we did not meet your expectations on this occasion.
To better assist you and ensure this does not happen again, we would appreciate the opportunity to review your case in detail. Please reach out to our support team at info@tonio.world with your transfer details so we can address this matter promptly.
Your satisfaction is important to us, and we value the opportunity to restore your trust in our service.
TONIO Team
Good for quick transfers
Good for quick transfers, but setting up new recipients is a hassle
17 de janeiro de 2025
Resposta da Tonio
Dear John,
Thank you for sharing your feedback! We’re glad to hear that you find our service good for quick transfers. We completely understand how important ease of use is, and we truly appreciate your suggestion about simplifying the process of setting up new recipients.
We’re always looking for ways to improve the user experience, and your input helps us identify areas where we can make things even better. We’ll definitely take this into consideration as we work on refining our process. Thanks again for your valuable feedback, and we look forward to serving you even more efficiently in the future!
TONIO Team
The app is difficult to use
The app is difficult to use. Won’t be using TONIO again
16 de janeiro de 2025
Resposta da Tonio
Dear Brian,
Thank you for sharing your feedback about your experience with TONIO. We're truly sorry to hear that you found the app difficult to use. Our goal is to make every interaction with TONIO as smooth and intuitive as possible, and we regret that we fell short for you.
While we’re sorry to hear you may not use TONIO again, we’d love the opportunity to regain your trust in the future. If there's anything we can do to assist you or make things right, please don’t hesitate to contact our support team at info@tonio.world.
TONIO Team
The transfer process is…
The transfer process is straightforward, and the fees are much lower than banks.
15 de dezembro de 2024
Resposta da Tonio
Dear Thomas,
Thank you for your thoughtful review! We’re thrilled to hear that you found the transfer process straightforward and that our fees stand out as much lower than traditional banks. Our goal is to offer a simple, cost-effective solution to money transfers, and it’s great to know we’re achieving that for you.
We truly appreciate your feedback, as it motivates us to keep providing a hassle-free experience while keeping costs down. Thanks again for choosing us, and we look forward to serving you again soon!
TONIO Team
Good rates
Good rates, but the transfer process feels overly complicated. Customer support was helpful, though
13 de janeiro de 2025
Resposta da Tonio
Dear Ricks,
We appreciate your honesty about the transfer process feeling a bit complicated. We're always looking for ways to streamline the user experience, and your input is invaluable as we work on improving it.
We understand that simplicity is key, and we'll definitely consider your feedback as we make future updates to our service. Thanks for your thoughts, and we look forward to providing you with an even smoother experience next time!
TONIO Team
This is an ok app
This is an ok app. My only problem is how long it takes for a deposited money to reflect.
22 de setembro de 2024
Resposta da Tonio
Hey Steven,
Thank you for sharing your feedback with us. We’re glad to hear you find the app useful, but we understand that delays in deposits can be frustrating. Ensuring timely deposits is very important to us, and we’re continuously working to speed up processing times so you can access your funds faster.
If you continue experiencing issues with deposit times, please don’t hesitate to reach out to our support team at info@tonio.world. We appreciate your input and are here to help!
Tonio Team
Resposta da Tonio
Dear Zarek, sorry to hear this. We are working on improving our application. If you have an open support case, please reach out through: info@tonio.world. Apologies for any inconvenience caused.
Best regards,
Tonio Team.
In terms of server security
In terms of server security, tonio is trying it best. Keep it up and do more. The transaction sometime is slow, improve it for better transaction.
5 de outubro de 2024
Resposta da Tonio
Dear Mokles,
Thank you for your valuable feedback! We're glad to hear that you feel confident in Tonio's server security – maintaining a safe environment for your transactions is a top priority for us. We also appreciate your suggestion regarding the speed of transactions. We understand that delays can be frustrating, and we're actively working on improving this aspect to ensure faster and more efficient transfers.
TONIO Team
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