As always, excellent service. Product dispatched promptly, delivered within the estimated time. Another excellent machine for my workshop. I will be buying again... soon. Great job to the team at... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I bought a Lumberjack bench belt sander which I have used only once so far and was quieter than expected, time will tell. The service from Toolsave and DPD were excellent.
A empresa respondeu
Absolutely useless customer service!! Kept saying there was some way to adjust and fix the problem. There wasn’t! Learn your products! Then stopped responding completely. Amazon said send it back with... Ver mais
Not used toolsave before stumbled across there website when looking for lumberjack router bits . Looked on there website great range of tools & accessories. Very competitively priced . Placed a... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Located in the West Midands, we have recently moved into our newly purpose built unit for warhousing and distribution, this was built due to the high volume of demand for our power tools from the E-commerce market. Toolsave distribute across the mainland UK and now also specialise in our excellent service to Europe and the rest of the world, which is normally an amazing three day service. The company has grown within a very fast moving power tool market and have formed links with some of the best known brands. We are now exporting products in conjunction with these brands to regions as far as the Middle East. Being able to move volumes abroad has allowed us to be very competitive on the price within the UK.
Informações de contato
4,0
Muito Bom
539 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I’ve used this company a few times now…
I’ve used this company a few times now and each time I have been very pleased with the results. Exactly what I expect and delivered very quickly .
5 de novembro de 2025
Resposta da Toolsave
Thank you for the fantastic review! We're thrilled to hear you're happy with the service and products. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Toolsave
Professional Team with expert delivery solutions
My order turned up as a fool-proof-super safe parcel.
Took great care about the parcel quality while travelling and the Customer Service is just exactly what you would expect when you are contacting a company with big names in partnership.
Thank you so much for all of your efforts!!
24 de outubro de 2025
Resposta da Toolsave
Thank you for the fantastic review! We're thrilled to hear you're happy with the service and products. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Toolsave
Professional ✝️👍🏻
Friendly staff, very professional & Helpful. Great product & good quality. Highly recommend.✝️👍🏻
20 de outubro de 2025
Resposta da Toolsave
Thank you for the fantastic review! We're thrilled to hear you're happy with the service and products. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Toolsave
Everything went smoothly
Everything went smoothly. Very fast delivery to N.Ireland. would definitely use this family business again. Well done
20 de outubro de 2025
Resposta da Toolsave
Thank you for the fantastic review! We're thrilled to hear you're happy with the delivery and products. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Toolsave
Second time I've used Toolsave
Just bought my second item from Toolsave. Both times delivery was next day by DPD which is great. The items were the 2 in 1 bobbin sander OBS500, this is excellent at removing material both as a splindle and flat surface. the 2nd item was a workshop vacuum BDE1100 50L. The air pull on this device is brilliant, but be careful you will need to secure it to anything or it will start to move around a lot. So Toolsave delivers quickly and on time, I would recommend both devices ideal for the home workshop.
3 de setembro de 2025
Resposta da Toolsave
Thank you for the fantastic review! We're thrilled to hear you're happy with the delivery and products. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Lumberjack Tools
Lumberjack drill
Excellent service super fast delivery and the best prices on internet
1 de setembro de 2025
Resposta da Toolsave
Thank you for the fantastic review! We're thrilled to hear you're happy with the delivery and service. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Lumberjack Tools
Faulty equipment and terrible customer support.
I bought a Lumberjack planer from Toolsave but it was broken when it arrived. Unfortunately I didn't discover this until I set it up 2 months later as I didn't have the space before then. Toolsave charged me £10 for a replacement drive belt but this didn't fix the issue. I sent them videos of the machine running and they said it was fine, I had to point out to them that there was a bit clearly broken on the video and they then admitted the fault and told me to return it (which cost me £30).
According to their returns policy as I understand it, they should have sent me a replacement or refund but they didn't instead attempting to repair the faulty one and return it to me. Unfortunately whilst trying to fix the fault they managed to break another part, blunt both the blades and badly scratch the top surface of the jointer.
I complained again and they told me to return the planer which would cost another £30 plus £40 as they or the courier had damaged the box beyond repair and I would have to buy another box and bubble wrap to ship it.
Their customer support has been dismissive and generally inept. I've been trying to get this sorted for over 5 months, but they have refused to provide any assistance in returning the machine and constantly take days to reply to emails.
I would recommend anyone wanting a thicknesser/planer to try a different brand than Lumberjack, given the numerous 1-star reviews on Amazon (currently 21%) and my experience of the companies attitude towards its customers.
1 de setembro de 2025
Avaliação não solicitada
Resposta da Toolsave
Hi,
Sorry you have been having issues with your item and service.
After reviewing your order history, we can confirm that you received your item in January 2025. Five months later, you contacted us to advise that a consumable belt had broken, and we promptly assisted you in ordering a replacement.
Approximately three weeks after receiving the replacement belt, you contacted us again regarding a similar issue. At that point, our technical team requested videos and worked with you on several occasions to identify whether there was a fault. After a week of troubleshooting, we initiated a return-to-base warranty repair. In our communication, we explained that any replacement would be at the discretion of our technical/repair team.
We provided you with return details on 4th July, and your machine was returned to you on 11th July in suitable and secure packaging. You later reported blade wear and a broken part, in which we promptly offered to collect your machine free of charge, providing it could be safely packaged as our courier service cannot collect an unboxed item.
As a small, family-run business, we do our best to attend to customers as quickly and thoroughly as possible. While larger brands may not always offer this level of personal service, we pride ourselves on doing so. Please also note that while we sell through multiple platforms, including Amazon and eBay, Amazon reviews only represent a portion of our customer experiences.
We still hope to get this resolved for you so feel free to contact us.
Kind Regards
Toolsave
Good so fast
29 de agosto de 2025
Resposta da Toolsave
Thank you for the fantastic review! We're thrilled to hear you're happy with the fast delivery. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Toolsave
Rip off company!
I bought an electric staple gun from Toolsave with a one year warranty. It worked perfectly until the internal spring broke, so I contacted them to ask for a free return postage slip to either have it repaired or replaced. Toolsave refuse to send one and asked me to send it back and pay the postage myself. It is quite heavy and would nearly cost half as much as it would to buy new! What is the point of a warranty then with Toolsave.
I will now have to buy another staple gun and be out of pocket thanks to Toolsave. Terrible service and if I would not reccomend this company to anyone. Stay well clear. Only commpany I have used who would not send a free return slip, it's under warrenty Toolsave!!!
5 de agosto de 2025
Avaliação não solicitada
Resposta da Toolsave
Hi Mike,
Thank you for your review. We completely understand that this situation may be frustrating for you, and the last thing we want is for any of our customers to have such an experience.
However, please note that under our return policy, unless an item is faulty or damaged within 30 days of purchase, it is covered under a return-to-base warranty for repair or replacement.
We are happy to work with you to get this resolved, as your satisfaction is important to us.
Do feel free to get in touch if you have not already
Kind Regards
Toolsave
Good price and fast delivery.
17 de julho de 2025
Resposta da Toolsave
Thank you for the fantastic review! We're thrilled to hear you're happy with the fast delivery. Your recommendation means a lot, and we look forward to serving you again soon!
Kind Regards
Toolsave
Resposta da Toolsave
Hi Jacqueline
Thank you for your review! We appreciate your feedback and hope to see you back again
Kind Regards
Autojack Tools
Excellent service and value for money…
Excellent service and value for money thank you
13 de junho de 2025
Resposta da Toolsave
Hi David
Thank you for your review! We appreciate your feedback and hope to see you back again
Kind Regards
Toolsave
Made a purchase with this company last…
Made a purchase with this company last week via Amazon.
We did have an issue with the purchase, however, the company dealt with the matter immediately and professionally and the matter was sorted within a few day.
Excellent service
2 de junho de 2025
Avaliação não solicitada
Resposta da Toolsave
Hi Nigel
Thank you for your review! We appreciate your feedback and hope to see you back again
Kind Regards
Toolsave
Arrived on time good value
Arrived on time good value,
Would definitely use again.
22 de maio de 2025
Resposta da Toolsave
Hi John
Thank you for your review! We appreciate your feedback and hope to see you back again
Kind Regards
Toolsave
Superb customer service and great…
Superb customer service and great quality products
16 de maio de 2025
Resposta da Toolsave
Hi Brian
Thank you for your review! We appreciate your feedback and hope to see you back again
Kind Regards
Toolsave
Excellent service
Excellent service, quick delivery, great price. Excellent product. Thank you.
23 de abril de 2025
Resposta da Toolsave
Hi Ann
Thank you for your review! We appreciate your feedback and hope to see you back again
Kind Regards
Toolsave
Great service arrived on time excellent…
Great service arrived on time excellent quality
11 de março de 2025
Resposta da Toolsave
Hi Paul
Thank you for your review! We appreciate your feedback and hope to see you back again
Kind Regards
Lumberjack Tools
Workshop bench
I ordered a lumberjack workbench as after a lot of looking I thought the one I ordered was good value. And once I received it the assembly was straightforward and only took a few hour's, the finish is a little rough but it's a workbench after all. The only fault was with delivery which I believe was down to the courier it came in two parcels the second of which got delivered 2 day's after the first.
28 de fevereiro de 2025
Resposta da Toolsave
Hi Philip
Thank you for your review! We appreciate your feedback and hope to see you back again
Kind Regards
Lumberjack Tools
Easy to order online
Easy to order online, very quick delivery, item just as described…will order from Toolsave again.
17 de fevereiro de 2025
Resposta da Toolsave
Hi Sheridan
Thank you for your review! We appreciate your feedback and hope to see you back again
Kind Regards
Toolsave
Lumber Jack band saw
Ordered a band saw and it arrived quickly, however it did have slight damage to the electric motor cover, I reported this to Tool save and was informed that a replacement part would be sent out, true to their word it promptly arrived, full marks to the customer service team, I now have four items from the Lumber Jack range, via Tool Save, all performing great, many thanks to all.
4 de fevereiro de 2025
Resposta da Toolsave
Hi Geoffrey
Thank you for your review! We appreciate your feedback and hope to see you back again
Kind Regards
Toolsave
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