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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

When arriving to collect the car, we were told it was parked in the P1 parking area. After searching and not finding it, we went back to the office, but they sent us to the same parking area aga... Ver mais

Avaliado com 5 de um total de 5 estrelas

I rented loads of times from the company and never ever had any major issues. Once I had a broken windfield wiper and was offered to swap the car in the middle of my holidays, so we agreed that I fix... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Am 4. August, also 4 Tage nachdem ich meinen Mietwagen bei TopRent retournierte, wurde ich vom Vermieter mit zusätzlichen €50 auf meiner Kreditkarte belastet. Wofür? Das weiss ich bis heute nicht… Man... Ver mais

Avaliado com 5 de um total de 5 estrelas

5 stars. Rented 3 times from Toprent ( linked to Admita ) during the last 3 months at Vilnius airport. Always very fast and efficient service (particularly impressed by their rep Diana) . Twice I got... Ver mais

Detalhes da empresa

  1. Locadora de Carros

Escrito pela empresa

Automobilių nuoma Vilniuje. Auto nuoma patogu ir greita - rezervuokite internetu! Automobilių nuoma Kaune - visada mažos kainos. Autonuoma užsakykite dabar!


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

68 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 62% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

PERFECT 🚗

Everything is perfect! Loved the vehicle and the customer service! This will be the only place I’ll rent a car in the future.

4 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A Surprisingly Great Car Rental Experience!

I recently rented a car, and the entire experience was seamless from start to finish. The booking process was straightforward, and everything was clearly explained. When I arrived to pick up the car, the staff was welcoming, efficient, and walked me through the rental agreement without any hassle.

The best part? I actually got an upgrade and received a better car than I had originally booked! It was clean, well-maintained, and drove beautifully, making my trip even more enjoyable.

Returning the car was just as simple—I just dropped the keys in the key box and was on my way. No long waits, no unnecessary steps, just a quick and convenient process.

Overall, I highly recommend this car rental service for anyone looking for a hassle-free and reliable experience. I’ll definitely be using them again in the future!

17 de março de 2025
Avaliação não solicitada
logotipo da toprent.lt

Resposta da toprent.lt

Thank you for your wonderful review and for taking the time to share your experience. We’re delighted to hear that the entire process—from booking to return—was smooth and enjoyable for you. It’s great to know that our team made a positive impression and that the complimentary upgrade added value to your trip. We always aim to provide clean, reliable vehicles and efficient service, so it’s rewarding to hear we met your expectations. We truly appreciate your recommendation and look forward to welcoming you back in the future!

Avaliado com 5 de um total de 5 estrelas

Quick and easy

Quick and easy, Roberta was super helpful. Will definitely come back if I ever need car rental services!

28 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great first time experience

Great first time experience! We were not sure where to go to collect a car in Kaunas. Lovely gentleman on the phone explained. Met a girl in the office. She didn't seem very enthusiastic, but it was chilly in the office and I think customers before us were a bit annoying. Still, she explained everything, we got the keys, collected a car that we had requested. We chose to take a full insurance so was told that should make life easy. After 2 days driving we realised we also should have paid for car valet. Rang the ofhice, paid over the phone. Car was nice, clean and full of fuel. Drop off was also simple, only thing I accidentally dropped it into wrong box, but emailed them and also left a note in a correct drop off box. Received email with appreciation I did notify them and assuring no big deal and they will be able to get keys. €100 deposit was released about a week to 10 days after the end of contract, even though we were told it will take 30 days. Total cost with full insurance and car valeting was still lower than other cheap company we were considering before we found TopRent. Very pleasant first experience. Hopefully it will continue that way. Thank you for everything!

15 de fevereiro de 2025
Avaliação não solicitada
logotipo da toprent.lt

Resposta da toprent.lt

Thank you very much for your detailed and thoughtful review! We’re delighted to hear that your first experience was a pleasant one and that everything—from the car collection to drop-off—went smoothly. We’re glad our team was able to assist you with directions and that you received the car you had requested, clean and fully fueled.

We appreciate your understanding at the office and your proactive approach during the rental, including arranging the cleaning service mid-rental and notifying us about the key drop-off. It’s also great to know the deposit was released sooner than expected and that you found the overall cost to be competitive, even with full insurance and valeting included.

We truly hope to welcome you again and make your next experience just as seamless. Thank you once again!

Avaliado com 1 de um total de 5 estrelas

Rip off

First seems very cheap rent, after all insurance BS comes very expensive, basically you have no choice to take full package because cars are damaged and all logos on the cars share car.com. Be aware before signing the agreement, most probably will charge you from your deposit 200 euros for smoking inside the car. Never again after many years using their service. Greed and neglect will lead to bankruptcy. I wish them to. Reform or go busted.Also be aware of deposits because they are never paid back unless you remains them after many months later . There are solid trusted car rental companies with high reputation and no rip offs. Top rent it’s a scam and hope will not last long.

9 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Schlechteste Mietfirma in meinem Leben

Schlechteste Mietfirma in meinem Leben. Die Firma behauptet dass ich einen Schaden verursacht habe, dem nicht so ist. Auf Antworten Ihrer Anfragen reagieren Sie nicht. Die Firma hat mir zu Unrecht eine Administrationgebühr von 60€ in Rechnung gestellt. Es scheint dass die Firma so ihr Geld verdient.
Finger weg von diesem Anbieter !!!

12 de fevereiro de 2025
Avaliação não solicitada
logotipo da toprent.lt

Resposta da toprent.lt

Thank you for your feedback. We understand your frustration and would like to clarify the situation.

The €60 administrative fee is not a wrongful charge but a procedure when an incident involving the rental car is not reported to the police, as required by Lithuanian law. Failing to declare an incident is considered leaving the crime scene, making it uninsurable. This results in an administrative fee, which is outlined in the rental terms.

If you need further clarification, please contact our customer support team, and we will be happy to assist you.

Avaliado com 1 de um total de 5 estrelas

100% sukčiai

100% sukčiai. Sufalsifikavo sutartį, pakeite suma elektroniskai is 60 euru i 300 euru. Neimanoma nieko irodyti. Firma iregistruota kaip Admita, nuomoja automobilius kaip Top rent per booking o tel nt iregistruotas Alamo. Pinigus nuskaiciavo be pagrindo, bet neįmanoma nieko įrodyti. Saugokitės ir geriau nesinuomokit automobilių is šios itartinos firmos.

31 de janeiro de 2025
Avaliação não solicitada
logotipo da toprent.lt

Resposta da toprent.lt

Ačiū, kad pasidalijote savo atsiliepimu. Norime užtikrinti, kad visi mokėjimai ir rezervacijos atliekamos laikantis skaidrių ir aiškių sąlygų, kurios pateikiamos nuomos sutartyje. Mokesčiai niekada nėra keičiami savavališkai, o visi papildomi įkainiai ar rezervacijos yra pagrįstos nuomos sutarties nuostatomis.

Jei turite klausimų dėl konkretaus mokėjimo ar sutarties sąlygų, kviečiame susisiekti su mūsų klientų aptarnavimo komanda, kuri mielai išnagrinės situaciją ir suteiks visą reikiamą informaciją.

Avaliado com 5 de um total de 5 estrelas

Lb viskas patiko

Lb viskas patiko, malonus bendravimas. Grazino deposita anksciau laiko. 👌

16 de novembro de 2024
Avaliação não solicitada
logotipo da toprent.lt

Resposta da toprent.lt

Dėkojame už jūsų atsiliepimą! Džiaugiamės, kad likote patenkinti mūsų paslaugomis ir aptarnavimu. Visada stengiamės užtikrinti sklandžią patirtį mūsų klientams. Lauksime jūsų sugrįžtant!

Avaliado com 5 de um total de 5 estrelas

Only Enterprise i can trust!

Only Enterprise i can trust! They always return deposit with no extra charges if you follow requirements. My advise - buy washing car option, it's cheap and stress-free.
Exceptional Service and Reliable Vehicles!
The reservation process was straightforward, and the team went above and beyond to accommodate my needs.
Upon arrival, I was greeted by friendly and professional staff who ensured a smooth check-in process. The vehicle provided was clean, well-maintained, and exactly what I needed for my trip. It’s clear that Enterprise takes pride in their fleet and customer service.
What stood out most was the flexibility and responsiveness of the team.
Their transparency about pricing and policies made the entire experience stress-free.
I highly recommend Enterprise for anyone seeking a dependable and customer-oriented car rental company. I will definitely choose them again for future travel needs.

4 de outubro de 2024
Avaliação não solicitada
logotipo da toprent.lt

Resposta da toprent.lt

Thank you for your kind feedback! We’re delighted to hear about your positive experience and appreciate your advice about the car washing option. Ensuring a smooth and stress-free process for our customers is always our priority. We look forward to serving you again in the future!

Avaliado com 1 de um total de 5 estrelas

DELINCUENTES

DELINCUENTES. Te roban el deposito de 100€ aunque devuelvas el coche con el combustible lleno. También te cobran 30€ por limpieza del coche.

25 de outubro de 2024
Avaliação não solicitada
logotipo da toprent.lt

Resposta da toprent.lt

Thank you for your feedback. We want to clarify that the deposit is only reserved and not charged unless there are outstanding costs, such as missing fuel or cleaning fees. To keep rental prices competitive, cleaning is not included in the base price, and customers are responsible for returning the car in the same condition it was received.

If you believe any charge was applied incorrectly, please contact our customer support team, and we will be happy to review the case.

Avaliado com 1 de um total de 5 estrelas

Another scammy rental company

They never bother to return the deposit. After the inspection the charge for the deposit should be returned. It never is, unless it expires after a month! That means your money is frozen for a month. But don't worry, if you get a fine, they will charge you immediately! They WILL NOT respond to your complaints. Also, there is a myriad of upcharges! Either pay for all the extras up front or get charged after your reservation.

11 de julho de 2024
Avaliação não solicitada
logotipo da toprent.lt

Resposta da toprent.lt

Thank you for your feedback, Ali. We understand your frustration regarding the deposit process. However, the deposit is not charged—only reserved—and it is automatically released after 14 days. Depending on your bank, it may take up to 30 days for the funds to become available again.

As for fines, they are processed as soon as we receive notification from the authorities, in line with standard rental industry practices. If you have any unresolved concerns, we encourage you to reach out to our customer support team, and we’ll be happy to assist you.

Avaliado com 1 de um total de 5 estrelas

Warning: Avoid Renting a Car in TopRent – Our Deposit Was Never Returned

We recently went on vacation to Lithuania and rented a car for a few days. We paid a deposit, and upon returning the car in perfect condition, we were assured that the deposit would be refunded within a week. However, despite numerous follow-ups over the past few months, we have yet to receive the refund. Unfortunately, this has left us feeling disappointed with the experience. Based on our situation, we would advise not to rent from this scam company

8 de julho de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Unseriöse Vermietung Top Rent!

Am 4. August, also 4 Tage nachdem ich meinen Mietwagen bei TopRent retournierte, wurde ich vom Vermieter mit zusätzlichen €50 auf meiner Kreditkarte belastet. Wofür? Das weiss ich bis heute nicht… Man könnte denken, das ganze hat System warum sonst besteht dieser Vermieter unbedingt auf Kreditkarten. Debitcards werden von ihm, das erfährt man auch erst nach der Buchung, nämlich nicht akzeptiert. Sorry, aber das ist unseriös!

4 de agosto de 2024
Avaliação não solicitada

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