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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great product, I ordered it late and it still go there on the delivery date I selected which was perfect as it was for a birthday. Good presentation and good products

Avaliado com 3 de um total de 5 estrelas

I had specifically told them that the basket MUST be delivered before 1:00 pm on the delivery date, as my daughter had to be to work by 3. My daughter lives in an apartment building and needed to b... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered a basket from Australia for a friend in Canada who has been going through go a difficult time. The hamper had a large quantity of beautifully presented and tasty items. Even the basket it ca... Ver mais

Avaliado com 4 de um total de 5 estrelas

The basket was great and it was much appreciated. The only thing I have as a suggestion is to clarify who the recipient and sender are on the order form. I sent the basket to a couple, but the ema... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Cestas de Presente

Escrito pela empresa

Toronto Baskets is a Toronto-based e‑commerce gift company offering handcrafted gourmet and themed baskets for a range of occasions from birthdays and baby showers to corporate gifting.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

42 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Wow!

Wow!! The gift basket was bigger than I thought. What a pleasant surprise! My son loved his birthday gift. Thank you!

8 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product

Great product, I ordered it late and it still go there on the delivery date I selected which was perfect as it was for a birthday. Good presentation and good products

14 de abril de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Not delivered on time

I had specifically told them that the basket MUST be delivered before 1:00 pm on the delivery date, as my daughter had to be to work by 3. My daughter lives in an apartment building and needed to be home to receive the basket.
It did not arrive until 2:30 and therefore, made her late for work. I was disappointed that my instructions (although clearly confirmed by Toronto Baskets) were not followed.
Having been disappointed in the delivery, I must say it was a beautiful basket for $84.

31 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing hampers and reliable delivery!

I ordered a basket from Australia for a friend in Canada who has been going through go a difficult time. The hamper had a large quantity of beautifully presented and tasty items. Even the basket it came in was very classy. Everything was delivered promptly and reliably, and I was kept in the loop of the process the whole time. Incredible service and incredible products. Highly recommended!

6 de março de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Nice gifts and great presentation in basket.

The basket was great and it was much appreciated. The only thing I have as a suggestion is to clarify who the recipient and sender are on the order form.
I sent the basket to a couple, but the email today from Toronto Baskets thinks I’m the basket recipient.
Perhaps, clearly indicate on the order form who the order is to, and whose email address is needed on the order.
That was confusing.

2 de março de 2026
Avaliação não solicitada
logotipo da Toronto Baskets

Resposta de Toronto Baskets

Thank you for the 4-star review, Tim! We are so glad to hear the basket was a hit and much appreciated by the recipients.

We also want to thank you for your specific feedback regarding our order form and email notifications. We understand how the distinction between sender and recipient information can be confusing, and we appreciate you pointing this out. We are always looking for ways to improve our user experience and will share your suggestions with our development team to help clarify these fields for future orders.

We look forward to serving you again!

Avaliado com 5 de um total de 5 estrelas

Easy ordering process

Easy ordering process, quality products and efficient delivery.
Thank you, look forward to ordering again from your company in the future!

3 de março de 2026
Avaliação não solicitada
logotipo da Toronto Baskets

Resposta de Toronto Baskets

Thank you so much for the 5-star review, David! We’re thrilled to hear that you had a seamless experience, from the ordering process to the final delivery.

It’s great to know you were happy with the quality of our products, and we truly appreciate your support. We look forward to serving you again soon!

Avaliado com 5 de um total de 5 estrelas

My order was delivered as scheduled!

My order was delivered as scheduled; my gift was nicely packaged!
The cookies were delicious & the plushie I ordered was exactly as shown!

2 de março de 2026
Avaliação não solicitada
logotipo da Toronto Baskets

Resposta de Toronto Baskets

Thank you so much for the 5-star review, Maria! We are thrilled to hear that your gift arrived right on schedule and that the packaging met your expectations.

It’s wonderful to know the cookies were a hit and that the plushie was exactly what you were looking for. We truly appreciate your feedback and look forward to helping you with your future gifting needs!

Avaliado com 5 de um total de 5 estrelas

It was easy

It was easy. The website and GUI were structured to build a basket of fruits suitable for my wheat old granddaughter.

28 de fevereiro de 2026
Avaliação não solicitada
logotipo da Toronto Baskets

Resposta de Toronto Baskets

Thank you for the wonderful 5-star review! We are so glad to hear that our website and interface made it easy for you to build a custom fruit basket for your granddaughter. It is always our goal to provide a seamless experience for our customers, and we appreciate you choosing us for such a special gift.

Avaliado com 5 de um total de 5 estrelas

Great service and product

Delivered same day, lovely basket with a lot of items that he loved. Would purchase again. Thank you for the fast service.

19 de fevereiro de 2026
Avaliação não solicitada
logotipo da Toronto Baskets

Resposta de Toronto Baskets

Thank you for the 5-star review, Nina! We are so pleased we could provide same-day delivery for you. It’s wonderful to hear that the recipient loved the items in the basket. We look forward to your next purchase with us!

Avaliado com 5 de um total de 5 estrelas

Great first experience

Great first experience. They delivered on time without any issues and the packaging looks great.

13 de fevereiro de 2026
Avaliação não solicitada
logotipo da Toronto Baskets

Resposta de Toronto Baskets

Hi Neil, thank you for the 5-star review! We are glad to hear your first experience with us was a great one, with timely delivery and packaging you loved. We hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

The gift was well packaged and she love…

The gift was well packaged and she love it made her smile and I would love to do it again .

13 de fevereiro de 2026
Avaliação não solicitada
logotipo da Toronto Baskets

Resposta de Toronto Baskets

Hi Olamide! Thank you for sharing such a lovely review. We are thrilled that the gift made her smile and that you were happy with the packaging. We look forward to helping you create more smiles in the future!

Avaliado com 5 de um total de 5 estrelas

Great selection of beautiful gift…

Great selection of beautiful gift baskets delivered on time. Thank you for making gift giving so easy.

30 de janeiro de 2026
Avaliação não solicitada
logotipo da Toronto Baskets

Resposta de Toronto Baskets

Thank you for the 5-star review, Stacey! We’re so happy to hear that our selection and timely delivery made gift-giving easy for you. Our goal is to take the stress out of the process, so knowing we hit the mark means a lot to our team. We look forward to helping you with your next gift!

Avaliado com 5 de um total de 5 estrelas

Super customer service

Super customer service, a lovely website that was easy to navigate with a great range of products.

15 de janeiro de 2026
Avaliação não solicitada
logotipo da Toronto Baskets

Resposta de Toronto Baskets

Thank you so much for the kind words! We’re thrilled you enjoyed the website and found the perfect gift in our collection. Providing a seamless experience and a great selection is what we strive for. Happy gifting!

Avaliado com 4 de um total de 5 estrelas

The basket was on time and was…

The basket was on time and was appreciated. I was a little disappointed that the items pictured were not what was delivered. I was trying to find a gingerbread house, which I could not find from any Canadian company. The basket I picked was supposed to have a little chocolate house in it. It was the only reason I picked it. The note I wrote talked about it and it was not in the basket. oi

23 de dezembro de 2025
Avaliação não solicitada
logotipo da Toronto Baskets

Resposta de Toronto Baskets

Hi S. Anderson, thank you for your feedback. We’re glad the delivery was on time, but we sincerely apologize for the missing chocolate house.

While our substitution policy ensures timely delivery by replacing out-of-stock items with those of equal value, we clearly missed the mark on the specific theme you intended. We’ll use this to improve our process.

Avaliado com 5 de um total de 5 estrelas

I purchased the basket from the UK for…

I purchased the basket from the UK for my son and had it delivered to him in downtown Toronto so wasn't sure of the process. It was delivered perfectly on time and the contents value for money. Great service throughout.

14 de janeiro de 2026
Avaliação não solicitada
logotipo da Toronto Baskets

Resposta de Toronto Baskets

Hi Keith! Thank you so much for trusting us with your gift all the way from the UK! We know how stressful it can be to order from abroad, so we’re thrilled to hear the process was smooth and that your son enjoyed his basket. We pride ourselves on providing great value and timely delivery, especially in the heart of the city. We look forward to helping you surprise him again in the future!

Avaliado com 5 de um total de 5 estrelas

Loved the Quality Gift Choices and Prompt Delivery

I loved the quality gift choices, the vegan options, the quick delivery (ordered one afternoon for next day delivery), the website pictures and ease of ordering, and communication with the company. I ordered a vegan cake and a fruit basket, and the recipients were thrilled to receive them!

9 de janeiro de 2026
Avaliação não solicitada
logotipo da Toronto Baskets

Resposta de Toronto Baskets

Hi Anne, thank you so much for the 5-star review! We are delighted to hear that the vegan cake and fruit basket were a hit. We pride ourselves on quick delivery and clear communication, so it’s wonderful to know we hit the mark for you. We look forward to helping you with your next gift!

Avaliado com 1 de um total de 5 estrelas

This company is basically a scam!!!

This company is basically, a scam. We selected what we thought, (based on the description and photo that Toronto Baskets had online), was a high end Gourmet gift basket to send to my sister for her birthday. We even selected an "extra" of an antipasto to be included. The total came to approx. 185.00.

It was delivered on the date we asked for, but there basically no items other than a couple that were originally stated. Toronto Baskets had substituted cheap items and items we didn't select instead!! And the basket apparently reeked of cigarette smoke too!!! The cost of those items would have been about 60 bucks from a typical grocery store!!! Beyond disappointing and not what we wanted to send to for a birthday gift!!!
I contacted customer service and complained about this but received absolutely nothing from them! They use their terms and conditions to replace the high end items with cheap crap and told us this gives them the right to do this when they don't have the items in stock! Then don't offer this basket for sale!!!
I continued to argue with them and all they offered was a refund for 30% for what we spent. And then I received the so called refund it was for less than 30%. Seriously???? Customer Service claimed they told me that the 30% would be the refund for the items that they replaced with the cheap stuff. OMG....so they are scammers!! They get you to pay big money for so called high end gift baskets and then deliver something much, much less and smells bad too.
DO NOT ORDER THROUGH THIS COMPANY!!!

12 de janeiro de 2026
Avaliação não solicitada
logotipo da Toronto Baskets

Resposta de Toronto Baskets

We sincerely apologize that the substitutions made in your sister’s birthday basket did not meet the high standards we strive for.

Our Substitution Policy is intended to ensure timely delivery when specific items are out of stock by replacing them with items of equal or greater value. It is never our goal to diminish the quality or the 'high-end' feel of a gift. We clearly missed the mark here, and we understand your frustration regarding the perceived value of the replacements.

We also take your feedback about the packaging and the condition of the delivery very seriously, as this does not reflect our quality control standards. We are currently reviewing our substitution protocols and our partnership with the delivery service involved to ensure this does not happen again.

Avaliado com 5 de um total de 5 estrelas

Toronto Baskets are great!

Toronto Baskets have great alternative choices for delivered gifts if one is looking for something other than flowers. My order was delivered as advertised, on the next day and I was kept informed along the way. I’d be happy to use them again.

5 de janeiro de 2026
Avaliação não solicitada
logotipo da Toronto Baskets

Resposta de Toronto Baskets

Hi Nadine, thank you so much for the 5-star review! We’re thrilled to hear you enjoyed our selection and found the tracking updates helpful. We pride ourselves on being a reliable alternative to traditional gift options, and it’s wonderful to know we hit the mark for you. We look forward to helping you with your next gift delivery!

Avaliado com 5 de um total de 5 estrelas

Toronto Baskets was great to find

Toronto Baskets was great to find when I needed to rush a holiday basket to a friend before they left for the holidays.
They were able to deliver the next day which really mattered, as other services would need a few days, by which time the person would not be around to receive it.

15 de dezembro de 2025
Avaliação não solicitada
logotipo da Toronto Baskets

Resposta de Toronto Baskets

Thank you so much for the 5-star review! We are thrilled we could help you get that holiday basket delivered just in time. We know how stressful those tight deadlines can be, and we're glad our next-day delivery made the difference for you and your friend.

We look forward to helping you with your next gift!

Avaliado com 5 de um total de 5 estrelas

Presentation was great and my family…

Presentation was great and my family loved it

23 de dezembro de 2025
Avaliação não solicitada
logotipo da Toronto Baskets

Resposta de Toronto Baskets

Hi Beatriz! Thank you so much for the 5-star review. We are thrilled to hear that the presentation hit the mark and, most importantly, that your family enjoyed the treats! We hope to help you surprise them again soon.

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