I ordered a birthday bear and they sent another bear and when i went ask they said they ran out in a day and didn't even have the audacity to tell me said. then they said it was within their policy.... Ver mais
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Veja o que dizem as avaliações
We were happy that the gift was delivered in time. When we are contacting a supplier overseas for the first time it does give us relief and builds up trust to use their services the next time.
I ordered a basket from Australia for a friend in Canada who has been going through go a difficult time. The hamper had a large quantity of beautifully presented and tasty items. Even the basket it ca... Ver mais
Toronto Baskets was great to find when I needed to rush a holiday basket to a friend before they left for the holidays. They were able to deliver the next day which really mattered, as other services... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Toronto Baskets is a Toronto-based e‑commerce gift company offering handcrafted gourmet and themed baskets for a range of occasions from birthdays and baby showers to corporate gifting.
Informações de contato
4,2
Muito Bom
76 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 40% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My order was delivered as scheduled!
My order was delivered as scheduled; my gift was nicely packaged!
The cookies were delicious & the plushie I ordered was exactly as shown!
2 de março de 2026
Avaliação não solicitada
Resposta da Toronto Baskets
Thank you so much for the 5-star review, Maria! We are thrilled to hear that your gift arrived right on schedule and that the packaging met your expectations.
It’s wonderful to know the cookies were a hit and that the plushie was exactly what you were looking for. We truly appreciate your feedback and look forward to helping you with your future gifting needs!
It was easy
It was easy. The website and GUI were structured to build a basket of fruits suitable for my wheat old granddaughter.
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Toronto Baskets
Thank you for the wonderful 5-star review! We are so glad to hear that our website and interface made it easy for you to build a custom fruit basket for your granddaughter. It is always our goal to provide a seamless experience for our customers, and we appreciate you choosing us for such a special gift.
Great service and product
Delivered same day, lovely basket with a lot of items that he loved. Would purchase again. Thank you for the fast service.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Toronto Baskets
Thank you for the 5-star review, Nina! We are so pleased we could provide same-day delivery for you. It’s wonderful to hear that the recipient loved the items in the basket. We look forward to your next purchase with us!
Great first experience
Great first experience. They delivered on time without any issues and the packaging looks great.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Toronto Baskets
Hi Neil, thank you for the 5-star review! We are glad to hear your first experience with us was a great one, with timely delivery and packaging you loved. We hope to see you again soon!
The gift was well packaged and she love…
The gift was well packaged and she love it made her smile and I would love to do it again .
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Toronto Baskets
Hi Olamide! Thank you for sharing such a lovely review. We are thrilled that the gift made her smile and that you were happy with the packaging. We look forward to helping you create more smiles in the future!
Great selection of beautiful gift…
Great selection of beautiful gift baskets delivered on time. Thank you for making gift giving so easy.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Toronto Baskets
Thank you for the 5-star review, Stacey! We’re so happy to hear that our selection and timely delivery made gift-giving easy for you. Our goal is to take the stress out of the process, so knowing we hit the mark means a lot to our team. We look forward to helping you with your next gift!
Super customer service
Super customer service, a lovely website that was easy to navigate with a great range of products.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Toronto Baskets
Thank you so much for the kind words! We’re thrilled you enjoyed the website and found the perfect gift in our collection. Providing a seamless experience and a great selection is what we strive for. Happy gifting!
The basket was on time and was…
The basket was on time and was appreciated. I was a little disappointed that the items pictured were not what was delivered. I was trying to find a gingerbread house, which I could not find from any Canadian company. The basket I picked was supposed to have a little chocolate house in it. It was the only reason I picked it. The note I wrote talked about it and it was not in the basket. oi
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Toronto Baskets
Hi S. Anderson, thank you for your feedback. We’re glad the delivery was on time, but we sincerely apologize for the missing chocolate house.
While our substitution policy ensures timely delivery by replacing out-of-stock items with those of equal value, we clearly missed the mark on the specific theme you intended. We’ll use this to improve our process.
I purchased the basket from the UK for…
I purchased the basket from the UK for my son and had it delivered to him in downtown Toronto so wasn't sure of the process. It was delivered perfectly on time and the contents value for money. Great service throughout.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Toronto Baskets
Hi Keith! Thank you so much for trusting us with your gift all the way from the UK! We know how stressful it can be to order from abroad, so we’re thrilled to hear the process was smooth and that your son enjoyed his basket. We pride ourselves on providing great value and timely delivery, especially in the heart of the city. We look forward to helping you surprise him again in the future!
Loved the Quality Gift Choices and Prompt Delivery
I loved the quality gift choices, the vegan options, the quick delivery (ordered one afternoon for next day delivery), the website pictures and ease of ordering, and communication with the company. I ordered a vegan cake and a fruit basket, and the recipients were thrilled to receive them!
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Toronto Baskets
Hi Anne, thank you so much for the 5-star review! We are delighted to hear that the vegan cake and fruit basket were a hit. We pride ourselves on quick delivery and clear communication, so it’s wonderful to know we hit the mark for you. We look forward to helping you with your next gift!
This company is basically a scam!!!
This company is basically, a scam. We selected what we thought, (based on the description and photo that Toronto Baskets had online), was a high end Gourmet gift basket to send to my sister for her birthday. We even selected an "extra" of an antipasto to be included. The total came to approx. 185.00.
It was delivered on the date we asked for, but there basically no items other than a couple that were originally stated. Toronto Baskets had substituted cheap items and items we didn't select instead!! And the basket apparently reeked of cigarette smoke too!!! The cost of those items would have been about 60 bucks from a typical grocery store!!! Beyond disappointing and not what we wanted to send to for a birthday gift!!!
I contacted customer service and complained about this but received absolutely nothing from them! They use their terms and conditions to replace the high end items with cheap crap and told us this gives them the right to do this when they don't have the items in stock! Then don't offer this basket for sale!!!
I continued to argue with them and all they offered was a refund for 30% for what we spent. And then I received the so called refund it was for less than 30%. Seriously???? Customer Service claimed they told me that the 30% would be the refund for the items that they replaced with the cheap stuff. OMG....so they are scammers!! They get you to pay big money for so called high end gift baskets and then deliver something much, much less and smells bad too.
DO NOT ORDER THROUGH THIS COMPANY!!!
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Toronto Baskets
We sincerely apologize that the substitutions made in your sister’s birthday basket did not meet the high standards we strive for.
Our Substitution Policy is intended to ensure timely delivery when specific items are out of stock by replacing them with items of equal or greater value. It is never our goal to diminish the quality or the 'high-end' feel of a gift. We clearly missed the mark here, and we understand your frustration regarding the perceived value of the replacements.
We also take your feedback about the packaging and the condition of the delivery very seriously, as this does not reflect our quality control standards. We are currently reviewing our substitution protocols and our partnership with the delivery service involved to ensure this does not happen again.
Toronto Baskets are great!
Toronto Baskets have great alternative choices for delivered gifts if one is looking for something other than flowers. My order was delivered as advertised, on the next day and I was kept informed along the way. I’d be happy to use them again.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Toronto Baskets
Hi Nadine, thank you so much for the 5-star review! We’re thrilled to hear you enjoyed our selection and found the tracking updates helpful. We pride ourselves on being a reliable alternative to traditional gift options, and it’s wonderful to know we hit the mark for you. We look forward to helping you with your next gift delivery!
Toronto Baskets was great to find
Toronto Baskets was great to find when I needed to rush a holiday basket to a friend before they left for the holidays.
They were able to deliver the next day which really mattered, as other services would need a few days, by which time the person would not be around to receive it.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Toronto Baskets
Thank you so much for the 5-star review! We are thrilled we could help you get that holiday basket delivered just in time. We know how stressful those tight deadlines can be, and we're glad our next-day delivery made the difference for you and your friend.
We look forward to helping you with your next gift!
Presentation was great and my family…
Presentation was great and my family loved it
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Toronto Baskets
Hi Beatriz! Thank you so much for the 5-star review. We are thrilled to hear that the presentation hit the mark and, most importantly, that your family enjoyed the treats! We hope to help you surprise them again soon.
Everything was great except for 2 small…
Everything was great except for 2 small things. The delivery date was changed after the order was taken, and there was a little bit of damage to the packaging. Otherwise, very happy with this order.
14 de dezembro de 2025
Avaliação não solicitada
Resposta da Toronto Baskets
Thank you for the feedback, L.A.! We’re so glad you were happy with the gift overall. We appreciate you pointing out the shift in delivery date and the packaging wear; we're constantly working with our couriers to ensure every basket arrives exactly when expected and in pristine condition. We hope to serve you again soon and aim for that 5th star next time!
Easy to order online
Easy to order online, prompt and effective client delivery
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Toronto Baskets
Hi Mr/Mrs Mcmillan, thank you so much for the 5-star review! We are thrilled to hear that you found our online ordering process easy and that your delivery was prompt and effective. We strive to make gifting as seamless as possible and look forward to serving you again!
Lovely gift baskets and great customer care
Great variations of gift basket to choose from. Easy ordering process and quick, responsive and friendly customer service. Would definitely buy from this company again.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Toronto Baskets
Hi Heather, thank you so much for the 5-star review! We are thrilled to hear that you enjoyed our wide selection of gift baskets and found the ordering process easy. Our customer service team works hard to be as helpful and friendly as possible, so they will be so happy to hear your feedback. We look forward to seeing you again!
Love that I can pick what goes in the…
Love that I can pick what goes in the basket and not a pre-made basket. Delivery was a day late than I had on the request. My family loved the basket!
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Toronto Baskets
We're thrilled to hear your family enjoyed their gift! Being able to pick exactly what goes into our baskets is something we take pride in. We're sorry to hear we missed your requested delivery date by a day and appreciate the feedback as we work to improve our timing. Thank you for choosing us!
Delivery was fast and on time
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Toronto Baskets
We appreciate your feedback! Ensuring our deliveries are fast and reliable is a top priority for us. Thank you for choosing us for your gifting needs!
Still hasn’t been delivered ☹️ perhaps…
Still hasn’t been delivered ☹️ perhaps should have set realistic shipping expectations as it’s now 5 days late
Edit to add: have emailed with your team already with order number but no real update or solution provided. It stated it was in Toronto on 23rd but hasn’t made it to the door yet by the 29th.
Edited to add: now 12 days overdue from the delivery date I paid for. And your reply emails just say sorry for the unforeseen circumstances. 😕
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Toronto Baskets
Hi Tegan, we are very sorry for the delay and the frustration this has caused. We would like to look into this immediately and make it right for you. Please reach out to our support team directly with your order number so we can provide an update and a resolution. We hope to hear from you soon
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