I made contact with TotalEnergies to obtain our kWh usage for one of our offices. Qyaam Clark was able to help very quickly, and was also very friendly and polite. I have had great difficulty obtainin... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Typing our conversation to each other avoided any difficult in voice accents. it let me read my response before sending it, to ensure what i said made sense. The response were quite quick and tot... Ver mais
I have been having a few issues with logging in to our account recently and a few other queries that I couldn't find the answer for. Today I spoke with Qyaam Clark on the web chat facility, who was so... Ver mais
Great today with Qyaam Clark. Poor yesterday when their AI led me on but didn't explain there was nobody working to answer my query.
Detalhes da empresa
Sobre TotalEnergies Gas & Power (UK only)
Escrito pela empresa
We’re TotalEnergies Gas & Power, the UK's leading business gas and electricity supplier.
We have more than 30 years’ experience powering businesses of all sizes, so to find out how we can help yours visit https://business.totalenergies.uk/
or
Informações de contato
Reino Unido
- 08002761014
- totalgp.com
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Helpful, friendly service
Qyaam Clark was very helpful, sorted my query fully and quickly. Very professional and friendly.
really helpful and very polite
Well..what can I say Melanie is Outstanding
Well... What can I say, after a year or trying to resolve my issues with various members of staff. I was introduced to Melanie Cloete what an absolute credit to TotalEnergies Gas and Power's business. Melanie very professionally and gracefully took the time to find out what the issues were, what needed to be resolved and how she could help. She reassured me that she was the right person to help and she managed my expectations of what she needed to do to help get this resolved. Melanie kept me informed all the way along and updated me as she had promised and more than met my expectation's. Mel is an asset to your business and clearly a very professional and capable person retain, appreciate and promote her.
A Gregory
Agent not speaking and laughing on the other end of the phone?
Tried calling up to enquire about something, someone picked up but didn’t speak and was just laughing on the other end of the phone. Could also hear other people in the background screaming so unsure if this person was working from home and had kids or if they genuinely just employ anyone

Resposta da TotalEnergies Gas & Power (UK only)
Shameeg was fantastic
Shameeg was fantastic, resolved my issue quickly, perfect service.
Really helpful service from Shandre…
Really helpful service from Shandre McGregor, solved my problem quickly
No mess directly to what I wanted to…
No mess directly to what I wanted to achieve today
Ayabonga was very helpful and efficient…
Ayabonga was very helpful and efficient and resolved my query
Ayabonga was Polite
Ayabonga was Polite, Proffesional, and knowledgeable, very happy with the service
THe helpline is always helpful
Great service
Ayabonga understood the issue and was bale suggest ways to resolve the probelm and was very helpful
Ayagbona was very helpful and dealt…
Ayagbona was very helpful and dealt with my query efficiently.
Quick response and helpful agent
Quick response and helpful agent. It was a pleasure to deal with Qyaam Clark.
Ayabonga was super helpful and really…
Ayabonga was super helpful and really solved all my issues. I am so happy with her customer service and the manner she dealt with them. Everything was actually resolved and I cannot fault her. You star thank you
Ayabonga was my advisor and he was very…
Ayabonga was my advisor and he was very reassuring and helpful as I was concerned about a scam caller. He gave me all the relevant info needed and sent copies to email very thorough and helpful.
Great service from Qyaam Clark
Great service from Qyaam Clark. Quickly worked out what was needed and clear instruction given on the next steps. Thank you.
Agent Qyaam was very professional and…
Agent Qyaam was very professional and really helpful.
great customer service
great customer service, very quick response from Qyaam
Spoke to Ayabonga at Total Energies…
Spoke to Ayabonga at Total Energies today, helped me with regards to supplying the correct Electric readings for today at the Community Centre I work at. Very helpful, efficient and polite!
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