Total Tiles Avaliações 

1.663
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very quick indeed with supplying my sample tile and wrapped well so no complaints there. Dealt with my queries over pack quantity and gave reassurance over assortment availability as this particular T... Ver mais

Avaliado com 5 de um total de 5 estrelas

Reliable and very helpful. Arrived as agreed, a few broken so I had choice between replacements or refund (Out of 195, 5 broken which is pretty good)

Avaliado com 5 de um total de 5 estrelas

I had a great experience with Total Tiles. They stock high-quality tiles that I couldn't find anywhere else, including 150 × 400 mm wall tiles, which most tile shops no longer seem to carry. The pack... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de azulejos
  2. Loja "Faça Você Mesmo"
  3. Loja de Acessórios para Banheiros
  4. Loja de artigos para reforma residencial
  5. Loja de Pisos

Sobre Total Tiles

Escrito pela empresa

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing online prices.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 57% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(1.663)

142 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Larsen Silver Grey sealant

The website was very easy to navigate. I was able to find what i was looking for very easily. The price as well as the postage were very reasonable.
The communication from the seller regarding my order was very good. The item arrived very well packed and was delivered on time.

The item itself is of a very good quality.

So, overall my experience with Total Tiles is very good and I'm very happy with my purchase. Thank you

24 de julho de 2026
logotipo da Total Tiles

Resposta da Total Tiles

Thankyou for taking the time to leave a review. We're really pleased the website was easy to navigate and its great to hear your order arrived well packed and on time! Glad you're happy with the sealant, and thanks for choosing Total Tiles.

Avaliado com 5 de um total de 5 estrelas

Brilliant service from Martin who…

Brilliant service from Martin who resolved a problem re tiles damaged during delivery.

World class product at a great price too.

Won't be going anywhere else form tiles in future.

29 de julho de 2026
Avaliação não solicitada
logotipo da Total Tiles

Resposta da Total Tiles

Thankyou so much for your kind review! We're really pleased Martin was able to resolve things quickly for you, and delighted you're happy with your tiles. We're here to help with your next project, whenever you're ready!

Avaliado com 5 de um total de 5 estrelas

Ordered some tiles for kitchen floor…

Ordered some tiles for kitchen floor and bathroom back in November and have had lots of compliments on them. Great quality and customer service. We measured wrong so needed a few extra tiles and they were really quick to send out the new batch. They are very quick to respond and resolve any issues. We were so pleased, that we have now placed a second order for tiles we need elsewhere in the house. Would definitely recommend.

27 de julho de 2026
Avaliação não solicitada
logotipo da Total Tiles

Resposta da Total Tiles

Thankyou so much for taking the time to leave your kind review. Its brilliant to hear the tiles have had such great feedback. We're glad we were able to get your additional tiles out to you quickly, and we really appreciate your return custom, it means a lot to us.

Many Thanks
Michelle

Avaliado com 5 de um total de 5 estrelas

Sample tile.

Excellent service provided by this company, receiving a sample tile helped me make a decision without committing to a large order. Delivery was free and arrived quickly.

14 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

I had a great experience with Total…Excellent Quality Tiles & Outstanding Service ⭐⭐⭐⭐⭐

I had a great experience with Total Tiles. They stock high-quality tiles that I couldn't find anywhere else, including 150 × 400 mm wall tiles, which most tile shops no longer seem to carry.
The packaging was excellent, with everything arriving well protected. Delivery was prompt, and I was kept informed throughout the process with helpful notifications. Overall, I'm very pleased with both the products and the service, and I wouldn't hesitate to order from them again.

13 de julho de 2026
logotipo da Total Tiles

Resposta da Total Tiles

Hi Viveka, thankyou so much for your kind review! We're really pleased you found the 150x400mm tiles you needed, its great to hear we could help. We're glad you had a good experience with Total Tiles, and look forward to welcoming you back!

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. I ordered incorrect tiles and contacted TT which exchanged immediately. Tiles delivered on time securely packaged.

20 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy ordering. Quick and efficient delivery.

The process of ordering was an easy one. The delivery was quick and right on time. The delivery man put the tiles on my driveway, exactly where I wanted them, and he even waited while I moved the car. Good service. The only thing is they came well wrapped so I couldn't check them before the delivery man left, but judging by the service so far, if there are any problems they will be dealt with quickly and efficiently.

9 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Quick delivery

Quick delivery. One box of tiles come time broken I will text to customer service they are interested and sent new one .it is very important because wrong prudoct or with damage is possible . customer service good support to me and help full I'm be happy thanks all

2 de julho de 2026
Avaliado com 1 de um total de 5 estrelas

Failing company

Lost £3k worth of work and materials as company cleverly went into administration a couple of years ago and this has only just been resolved by the administrators.
Result - Received absolutely NOTHING. Not even an apology.
Problem - self-levelling compound failed (cracked up)so underfloor heating had to be ripped out and redone. Tried claiming for loss of materials to start with. Refused. 2 sets of underfloor mats plus compound. Work required stripping, removing waste and refitting mats. Re- level.
Spent months trying to resolve and had to delay 3 months moving into house as kitchen/diner couldn't be fitted until this was done.
Was not even told they were going into administration.
As an unsecured creditor you are at the bottom of the pile and are lucky to get anything at all.
Seems this is a common occurrence for some companies and a good way to clear debts. The government allow this to happen. Disgraceful. Total Tiles has now re-established itself with all the same team and probably directors too! Use Total Tiles at your peril! Who is to say they will do this again! So forget any warranties and refunds.

4 de junho de 2026
Avaliação não solicitada
logotipo da Total Tiles

Resposta da Total Tiles

We are really sorry you’ve had to go through this. I completely understand how frustrating it must have been, especially when you’ve lost money and your move has been delayed as a result.

This is not an issue we've had reported to us before with the Larsen product, and unfortunately, it's no longer something we stock.

Just to clarify the situation around the administration, it wasn’t a decision made by the company as a way of dealing with its debts. Our former parent company entered a formal administration process, and Total Tiles was subsequently sold as a separate business.

As you were an unsecured creditor, any claim relating to the former company would have been dealt with by the appointed administrators rather than by Total Tiles directly. We appreciate that this doesn’t make the situation any less frustrating, and we’re genuinely sorry that you were left without the resolution you were hoping for.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, very quick delivery. Amazing prices. Been buying from them for the past 5 years and super happy.

8 de julho de 2026
logotipo da Total Tiles

Resposta da Total Tiles

Thank you so much for your continued support over the past 5 years, it really means a lot to us! We're so glad you've had a great experience with our service, delivery and prices. Thanks again for being such a loyal customer.

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