I had such a lovely experience at Tileflair! The staff were absolutely amazing — so welcoming, friendly and genuinely helpful. They took the time to listen to what I was looking for and gave me great... Ver mais
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Veja o que dizem as avaliações
I visited Tileflair in Reading to look for kitchen floor tiles. I was approached by Alex who was extremely helpful, warm and friendly. Alex was extremely approachable and was great in explaining every... Ver mais
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Alex, and the whole team at the Reading store, have been beyond helpful from picking out tiles, grout and trim, discussing design ideas right up to ordering and returning the spare tiles at the end. I... Ver mais
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We have ordered tiles from Tile Flair Swindon on two occasions in the last few months, the second time because of the positive experience of our first visit. The staff could not have been more helpfu... Ver mais
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Detalhes da empresa
- Loja de azulejos
- Atacadista de Cerâmicas
- Loja de artigos para reforma residencial
- Loja de decoração de design de interiores
- Loja de Pisos
Escrito pela empresa
At Tileflair, we’re more than just a tile shop — we’re passionate tile specialists who love helping customers bring their spaces to life. Whether you're searching for bathroom tiles, kitchen tiles, outdoor paving, or something truly unique, we offer a wide range of styles, finishes and formats to suit every project. As trusted tile suppliers, we pride ourselves on expert advice, friendly service and a commitment to quality. Our knowledgeable teams are here to guide you — from choosing the right materials and grout to offering practical tips on installation and design. We don’t just sell tiles; we help you create something beautiful. With thousands of products available to order online or from one of our tile showrooms across the South of England, and free tile samples to help you decide, we make it easy to explore your options. Whether you're a homeowner, tradesperson, or designer, Tileflair is your reliable partner for tiles that inspire. Visit one of our tile stores or shop online today — and let’s turn your ideas into reality.
Tileflair, Create Something Beautiful
Escrito pela empresa
- We're committed to offering excellent customer service
- Our helpful, knowledgeable and interested staff will guide you step by step, so you make the right tiling decisions. Create something beautiful with Tileflair.
Informações de contato
Tileflair Head Office, Highwood Lane, Cribbs Causeway, BS34 5TQ, Bristol, Reino Unido
- 0117 959 8888
- helpdesk@tileflair.co.uk
- tileflair.co.uk
4,8
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really quick and great quality tiles
Really quick and great quality tiles. Could customise and got good guidance as well.
14 de setembro de 2026
Resposta da Tileflair
Thanks for taking the time to leave a review, Jj. We're pleased your samples arrived quickly and that you were happy with the quality. It's also great to hear you found the guidance helpful in choosing the right option for your project. We appreciate your feedback and hope to help again when you're ready to place your order.
Resposta da Tileflair
Thank you for your review. We're delighted your samples arrived quickly and that you're pleased with the tiles. When you're ready to move forward with your project, our team will be on hand to help with any questions and make the ordering process as straightforward as possible.
I had such a lovely experience at…
I had such a lovely experience at Tileflair! The staff were absolutely amazing — so welcoming, friendly and genuinely helpful. They took the time to listen to what I was looking for and gave me great advice without making me feel rushed or pressured. Fantastic customer service from start to finish. I’m very happy with my experience and would definitely recommend Tileflair Reading branch!
19 de setembro de 2026
Avaliação não solicitada
Resposta da Tileflair
What a lovely review to read, thank you. We're so pleased the Reading team made you feel welcome and took the time to help you find the right tiles for your project. Creating a relaxed, helpful experience is exactly what we aim for, so it's wonderful to hear this reflected in your visit. We really appreciate your recommendation and hope to see you again soon.
Order not received.
8 de setembro de 2026
Resposta da Tileflair
Thank you for your feedback, Ros.
We're very sorry that your sample order has taken longer than expected to reach you. Having looked into this, one of the samples requested was held at a different Tileflair location and, unfortunately, there was a delay in transferring it to our central warehouse for dispatch.
This is not the level of service we aim to provide, and we're currently reviewing what happened to help prevent similar delays in future. The outstanding sample is now been transferred to our warehouse, and we'll be working to get your order dispatched as quickly as possible.
If there's anything further we can do to assist with your project, please contact our customer service team at hello@tileflair.co.uk and we'll be happy to help.
I am matching tiles that are 25 years…
I am matching tiles that are 25 years old and they are perfect. Service is impeccable for samples and then for my order.
9 de setembro de 2026
Resposta da Tileflair
We're so pleased you were able to find such a good match, Julie. It's always rewarding to help with projects where finding the right tile makes all the difference. Thank you for your lovely comments about both our sample service and your order.
Great service and the guys at Swindon…
Great service and the guys at Swindon are great!
3 de setembro de 2026
Resposta da Tileflair
Thanks for the fantastic feedback. We're really pleased you had such a positive experience with the Swindon team and appreciate you choosing Tileflair. We hope to see you again when your next project comes around.
I visited Tileflair in Reading to look…
I visited Tileflair in Reading to look for kitchen floor tiles. I was approached by Alex who was extremely helpful, warm and friendly. Alex was extremely approachable and was great in explaining everything from the types of tiles, tile fitters recommendations, grout and adhesive options, delivery options, and samples and explained everything without being pushy. Every time we visited she was welcoming and I felt comfortable dealing with her. Delivery was exactly on time, there were a few defects on a few tiles in our delivery but this was dealt with promptly with no quibble. We are really pleased with the outcome and the whole process. I would highly recommend Tileflair and Alex in particular, she was fantastic!
29 de julho de 2026
Avaliação não solicitada
Resposta da Tileflair
What a wonderful review, Sarah. Thank you for recognising the support Alex provided throughout your project. We'll make sure she sees your comments, which I'm sure will mean a lot to her. We're also pleased any issues with your delivery were resolved quickly and that you're happy with the finished result. Enjoy your new space!
The staff were very friendly
The staff were very friendly, knowledgeable and helpful in assisting us to pick the tiles for our new bathroom
12 de setembro de 2026
Avaliação não solicitada
Resposta da Tileflair
It's lovely to hear you enjoyed your visit, Sally. Choosing tiles is such an important part of bringing a room together, so we're pleased the team could help make the process easier. Thank you for your kind words and for choosing Tileflair.
Great customer service
Lewis and Jayde were great today helping us place a delivery for a specific date for our new bathroom. Thanks for your help ☺️
11 de setembro de 2026
Avaliação não solicitada
Resposta da Tileflair
Thanks so much for taking the time to leave a review, Kirsty. We're delighted Lewis and Jayde were able to help get everything arranged for your new bathroom. We'll be sure to pass your kind comments on to them. Wishing you all the best with the project!
Really helpful
Really helpful , friendly staff. Lots of choice of tiles , would use again
7 de setembro de 2026
Avaliação não solicitada
Resposta da Tileflair
Thank you, Anna. It’s great to hear you had such a positive experience in store and found plenty of options to explore. We really appreciate you taking the time to leave a review and hope to see you again when you’re planning your next project.
Online tile samples
Ordered samples online no fuss no bother arrived as requested
5 de agosto de 2026
Resposta da Tileflair
Thank you, Andrea. It’s great to hear your samples arrived smoothly. When you’re ready to place your full order, our team will be here to help with anything you need.
Alex at TF5-Reading
Alex, and the whole team at the Reading store, have been beyond helpful from picking out tiles, grout and trim, discussing design ideas right up to ordering and returning the spare tiles at the end. I always received a warm welcome in store and found the WhatsApp communications so helpful particularly to order additional tiles. There was always help on hand to load the tiles on collection too. Most importantly, the tiles are gorgeous and we are so pleased with the end result. We will definitely use tile flair in future. Thank you.
4 de setembro de 2026
Avaliação não solicitada
Resposta da Tileflair
Thank you, Georgina. It’s wonderful to hear how well the Reading team supported you throughout your project, from choosing the right tiles and materials to helping with collections and returns. Alex and the team will be delighted to know their guidance and communication made everything feel straightforward, and we’re so pleased you’re happy with the finished result. We can't wait to help you with your future projects!
Excellent choice of tiles
Marcus was very helpful and friendly. We came to pick up tiles that were ordered online. Also picked up grout and Marcus gave us samples to help choose.
As it was raining we had a complimentary coffee whilst we waited for it to abate.
All in all great service.
29 de agosto de 2026
Avaliação não solicitada
Resposta da Tileflair
Thank you for your review. It's lovely to hear Marcus at our Reading showroom was so helpful when you collected your order, and that he was able to assist with grout samples to help you make the right choice.
A complimentary coffee on a rainy day is always a bonus! Marcus will be pleased to hear your feedback. We wish you all the best with your project and hope everything comes together beautifully.
Resposta da Tileflair
Thank you. We're pleased to hear your order arrived quickly and was well packaged. We're always happy to help if you need any advice with your tile project along the way.
⭐⭐⭐⭐⭐ Exceptional Service from Mateusz…
⭐⭐⭐⭐⭐ Exceptional Service from Mateusz at Tileflair Hedge End
I wanted to leave a review specifically to recognise Mateusz at Tileflair Hedge End, who provided genuinely outstanding service with a very large tile order.
I was ordering a significant quantity of 1200x1200 tiles, and Mateusz made the whole process incredibly straightforward from start to finish. He took the time to work out exactly what materials I would need, helped with quantities, matched the grout perfectly to the tiles, and made sure everything required for the job was covered.
He also went above and beyond when it came to organising and helping with the delivery. Nothing ever felt like too much trouble, and he was knowledgeable, professional, patient and extremely helpful throughout.
With an order of this size, getting everything right is important, and having someone who genuinely takes ownership and makes sure everything is properly organised makes a huge difference.
Mateusz is a real credit to Tileflair and absolutely deserves recognition for the level of service he provides. It’s been a genuinely great experience dealing with him, and based on the service I’ve received, I wouldn’t hesitate to order from Tileflair Hedge End again or recommend them to others.
Thank you again, Mateusz — exceptional customer service from beginning to end.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Tileflair
Thank you for such a fantastic review. We're so pleased to hear Mateusz from Southampton East (Hedge End) made the process seamless from start to finish, especially with your large order. Taking time to ensure quantities, grout selection and all the materials needed are right is so important, and it's great to know everything was carefully planned and organised.
It's also wonderful to hear the delivery arrangements went smoothly and that you felt well supported throughout. Mateusz will be so pleased to hear your feedback. His knowledge, attention to detail and commitment to helping customers are qualities we're very proud of.
Thank you for your recommendation. We hope the installation goes smoothly and that the finished result looks every bit as impressive as you've imagined.
Helpful staff
The chap who served me (Mateusz) was very helpful and knew his stock well. Friendly team in the Hedge End store. Would thoroughly recommend!
27 de agosto de 2026
Avaliação não solicitada
Resposta da Tileflair
Thank you for this, Jim. It's great to hear Mateusz and the team at our Southampton East showroom made such a positive impression. Friendly, knowledgeable service can make all the difference when choosing the right tiles for a project.
He will be so pleased to hear your feedback. Thank you for your recommendation, and we're always happy to help if you need any further advice.
Great tiles Great Staff
Great tiles Great Staff
We bought the Rustic Multi Slate and the Elmore Wood Effect Tiles from the Tile Flair store in Swindon. The staff (Lewis, Matt and Dan) were great and so helpful from start to finish, advising us on the quantities needed. The tiles were delivered on time and there was a no quibble refund on the excess tiles we returned due to a slight change in our bathroom plan. Would highly recommend.
3 de agosto de 2026
Avaliação não solicitada
Resposta da Tileflair
This is wonderful, thank you Tracy. We're so pleased to hear you had a great experience with Lewis, Matt and Dan at our Swindon showroom. Getting the right advice on quantities can make all the difference, so it's great to know the team helped make the entire process seamless.
It's also fantastic to hear your tiles arrived on time and that returning the surplus tiles was quick and no fuss. They'll be happy to hear your feedback. We hope you're enjoying your new bathroom and the finished result.
Very good experience
Our main contact was Paul in the Gloucester TF2 branch and we had a very good experience - The staff are knowledgeable and approachable, being on hand when required but equally comfortable leaving customers alone to browse. The recommended products, including the tiles themselves, tile cement, floor levelling compound and trowels worked very well and were of good quality throughout.
5 de agosto de 2026
Avaliação não solicitada
Resposta da Tileflair
Thank you for your thoughtful review, Bray. We're happy to hear you had such a positive experience with Paul and the team at our Gloucester showroom.
Having expert support when you need it, while still having the freedom to browse at your own pace, is exactly the experience we aim to provide. It's also great to hear the tiles and installation products all performed well and met your expectations.
Paul will be so pleased to hear your feedback. We hope the finished result looks fantastic.
Tile samples received quickly and they…
Tile samples received quickly and they were free.
6 de agosto de 2026
Resposta da Tileflair
Thank you, Selena. We're pleased to hear your free samples arrived quickly and that you were happy with them. We hope they help you find the perfect tiles for your project, and if you need any advice when you're ready to place your order, we're always happy to help.
Excellent tiles
Excellent tiles, excellent customer service.
Helpful, friendly staff. 418976
20 de agosto de 2026
Avaliação não solicitada
Resposta da Tileflair
Thank you for this, Mark and Tess. We're so pleased to hear you were happy with both the tiles and the service you received.
It's great to know the team at our Southampton North showroom were friendly and helpful throughout. We hope you enjoy your new tiles and wish you all the best with your project.
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