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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Just got back from a 14 day 4 city break in Thailand taking in Bangkok, Chiang Mai, Phuket and Krabi which was just fantastic all organised by Tourhelp.co.uk agents name was Steve. He sorted everythi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great experience with Shaun. They planned the holiday into details! They were always helpful and available other than a short period of time when the guy who was looking after us left the company. But... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We booked a break through Tourhelp, 2 adults and 2 children for Disney Land Paris, it was out 1st trip abroad with the children, and must say was fantastically planned by Freddie & Clara Hunt.. from f... Ver mais

Avaliado com 5 de um total de 5 estrelas

I planned a trip with Michael Herdman, who very kindly organized everything for me, but unfortunately a family situation forced me to cancel my vacation. However, he helped me throughout the entire pr... Ver mais

Detalhes da empresa

  1. Agência de Viagens

Escrito pela empresa

Tour Help UK specializes in delivering personalized travel experiences with an unwavering commitment to exceptional service and customer satisfaction. We provide a comprehensive range of travel solutions including flights, accommodation, curated tours, and end-to-end destination support ensuring every journey is seamless, enjoyable, and stress-free. Backed by a dedicated team available at every stage of your trip, we transform your travel plans into memorable, well-crafted experiences.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

449 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 37% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Efficient

Efficient, helpful and friendly service. We’re able too offer everything I asked to Taylor make the holiday plus low deposit and monthly payments
Good value Thanks for your help ARIA

24 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I loved using TOURHELP for my travel…

I loved using TOURHELP for my travel needs! Communication is easy, and efficient. All my concerns and questions were answered thoroughly. Not only did they listen and help build a trip customized to my wants but they went above and beyond. I live in the US and we don’t have these kinds of services offered through a travel agent. I am beyond thrilled to go on my dream trip to Thailand!

16 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We have just got back from Disney Paris…

We have just got back from Disney Paris and I can’t thank Roy and his team enough for handling all the bookings. With out Roy I couldn’t afford to go Disney and give my son the holiday he dreamed of. For that I can’t thank you enough the memories we made will stay with me for a lifetime. Hotel was excellent transfers were spot on and ran like clock work. Please give these guys a go I’ve passed friends and family over to Roy. We had a small hiccup with emails but Roy was straight on the phone explaining the problem and got resolved in minutes

20 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Our Disney Trip through Tour help

We’ve just returned back from our trip to Disneyland Paris. We enjoyed it thoroughly! Booking was seamless and a very easy transaction. Micheal helped through WhatsApp every step of the way. All info sent through by email immediately after payments etc. we stayed out of Disneyland however it was in a perfect position! Close to a large park and gardens on one side and a massive shopping centre/designer village on the other side. Ideally situated 8 minutes away with free shuttle bus to Disney. We could spend loads more time here as we were surprised to find we had a kitchenette, with breakfast included also. We’d happily book again through tour help and Micheal.

18 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Freddie has been exceptional

Freddie has been exceptional, so patient and helpful nothing was too much. He accommodated any requests I had, he helped and was there every step of the way I could not recommend him enough.

19 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tour help.I would like to thank Ben specifically…

I would like to thank Ben specifically from tourhelpuk, as he organised a fantastic holiday to Japan for me and was on hand at any point to explain , or help with any queries. I will definitely use tourhelp again and it will be my 5th holiday using tourhelp cant recommend enough. Thank you.

16 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Disneyland Paris…

Booked with them for Disneyland Paris in May half term. To be honest I was really dubious of them but everything was great and the booking was handled with great professionalism. A lot cheaper than other places but everything worked out great. I’ll definitely consider using Tour Holidays again.

26 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I booked with Tourhelp through…facebook

I booked with Tourhelp through Facebook, and loved tge deal i saw as I wanted to surprise my daughter for her birthday, after a couple of payments, I was still looking and found other deals, I was quite dubious and slightly unsure of Tourhelp then as id seen its best to book through Disney, I tried cancelling and they assured me all was fine, I changed dates, then decided to upgrade and change hotel , throughout all this, Ryan helped with everything I wanted, been a great help, genuinely happy with the service, ive just got back and would use Tourhelp again.

12 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Roy@Tourhelp Amazing

This is the second holiday booking Euro Disney with Roy from Tourhelp. The first holiday in Sept’24 was amazing and this one was exactly the same! Absolutely flawless from start to finish, Roy sorted the hotel, the transfers , and the tickets for the parks at a price no other Travel agent could touch. He is always happy to help within minutes with any question you may have no matter how big or small . I cannot recommend Roy highly enough when booking Euro Disney …

9 de junho de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I have questions right now

I have questions right now. I'd like to know if you have a physical office so I can go to everything online or through WhatsApp. I don't like doing that, much less spending so much money just like that. I need to get a real address because on the website I see one, then they send me another. I'm seeing that you don't have a fixed address, and that makes me doubt it's a scam.

16 de junho de 2025
Avaliação não solicitada
logotipo da Tourhelp

Resposta da Tourhelp

Dear Client,

We have to Branches, Please find the details below.

Head Office
50 Oval Road North, Dagenham, Essex, England, RM109EL

Crawley Branch
12 South Close, Crawley, West Sussex, United Kingdom, RH108DG

Please Call on Our Hotline +442038977348 to Rectify any issues.






Avaliado com 5 de um total de 5 estrelas

Very happy with our holiday, Roy was so helpful

As this was my first time coming across this company I was initially concerned, but I genuinely had nothing to worry about. Thanks to Roy our holiday to Disneyland Paris was amazing and went so smoothly. Roy was on hand with any concerns or questions I had leading right up to our trip, and no question was too silly or too much hassle. I highly recommend this company and will definitely be using them again!

8 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Mallorca holiday

2nd time booking a holiday through tour help.
As always , roy was at my service throughout and helped in any way possible.
Just be sure before depositing any money as you will struggle to get any deposit back as its non refundable..

Holiday went well. Roy messaged while we were away to check everything was going well.

We can't wait to book our next adventure!

31 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

We made a booking with Allen for a trip to Disneyland Paris. Allen was extremely helpful and planned everything for what I asked for. Once all paid I had all my vouchers for flights, hotel and disney parks sent via email. We have just come back from the trip a few days ago and we had a fantastic time and did not need to worry about any part of the booking as Allen had planned if all for us. We will definitely book again with this company

28 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ignoring CCJ awarded against them

Following my 1 star review in July 2024, my group have since taken legal action against the company and its parent company. A CCJ has been issued against them, and to date they have simply ignored it, and not paid costs.

As previously reviewed, avoid this company if you want a hassle free experience.

2 de junho de 2025
Avaliação não solicitada

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