I still love the vibe and the ease of booking but the new gel polish is a disaster. Have had three instances of it peeling right off within two weeks of being applied. Whole nails left naked, underlyi... Ver mais
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Veja o que dizem as avaliações
Visited Townhouse Nail Salon in Birmingham today - excellent service, friendly staff. I had a manicure, BIAB application and a beautiful cats eye mirrored effect. The nail technician was fantastic- re... Ver mais
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Great experience from the moment I walked in, all the staff were so friendly and the actual nail process was an easy process. I had complete trust in my nail tech and completely reassured the whole ti... Ver mais
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Smiling welcome and acknowledgement. Interactive sessions not just being done to, asking how things feel and look. I even had the colour of my polish demonstrated on one of the staff to show me what t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience. We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish. Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.
Informações de contato
Reino Unido
- townhouse.co.uk
4,1
Muito Bom
2 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amy was wonderful.
Amy was wonderful.
Fantastic attention to detail.
My cuticles were a mess, and she cleared them up with zero pain!
18 de junho de 2026
Avaliação não solicitada
Resposta da Townhouse
Thank you for your lovely review, we hope to see you in salon again soon. Love, Team T x
Amazing
Great experience from the moment I walked in, all the staff were so friendly and the actual nail process was an easy process. I had complete trust in my nail tech and completely reassured the whole time
17 de junho de 2026
Avaliação não solicitada
Resposta da Townhouse
Thank you so much for your wonderful review! We're delighted to hear that you had such a great experience from the moment you walked through our doors. Creating a welcoming, friendly environment is so important to us, and it's fantastic to know that our team made you feel comfortable throughout your visit.
We're especially pleased that you felt complete trust in your nail technician and reassured throughout the service. Providing expert care and ensuring our clients feel confident and relaxed is exactly what we strive for.
We can't wait to welcome you back for another visit soon!
Love, Team T x
Terrible customer service
I booked this pedi ahead of my wedding. On arrival, Iryna failed to greet me by name or even look me in the eye, just instructed me to sit at the station then walked off. After 5 minutes she returned and started filing my nails. On seeing I have a bruise under one nail, she continued to file but advised she may not be able to do a pedicure. I insisted she check that before continuing; she sent a WhatsApp to someone who replied with a single thumbs down emoji, on which Iryna announced I could not continue without a doctors note, I would be charged anyway, and sent away. She would not even do a file and buff, without paint. Margaret Dabbs gave me a medi pedi on the same feet 10 days ago with no problem. She was rude and surly and I do not believe this is a valid reason to not at least file and buff.
17 de junho de 2026
Avaliação não solicitada
Resposta da Townhouse
Hi Alex,
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations, particularly ahead of such an important occasion.
At Townhouse, the health, safety and wellbeing of our clients is always our highest priority. If a nail technician suspects any damage, trauma, bruising, or underlying condition affecting the nail, our policy requires us to pause or decline treatment until we can be confident it is safe to proceed. This applies to all treatments, and is designed to protect our clients and ensure we adhere to professional health and safety standards.
We are sorry that this was not communicated in a way that felt empathetic or clear during your appointment. We understand how disappointing and frustrating this must have been, especially given the timing before your wedding.
We would welcome the opportunity to discuss your experience further and see how we can help resolve your concerns. Unfortunately, we have been unable to locate your details from your review. Please contact us at customercare@townhouse.co.uk and a member of our team will be happy to assist you.
Love, Team T x
Fabulous experience
Lovely salon, clean, modern. Friendly staff. Natalie did my express manicure and was amazing really easy to chat to and did an excellent job. Definitely come here again.
17 de junho de 2026
Avaliação não solicitada
Resposta da Townhouse
Hi Dawn,
Thank you so much for your lovely review! We're delighted to hear that you enjoyed your visit and appreciated our clean, modern salon and friendly team. Natalie will be thrilled to know that she made your experience so enjoyable and that you were happy with your express manicure. We truly appreciate your kind words and look forward to welcoming you back again soon!
Love, Team T x
Love the salon and some technicians but…
Love the salon and some technicians but very bad customer service. It takes hours for them to respond, they change appointments without leaving any time for me to accept or decline the change. They don't compensate for the inconvenience.
16 de junho de 2026
Avaliação não solicitada
Resposta da Townhouse
Hi there. Thank you for taking the time to share your feedback with us, and we’re very sorry to hear about your experience.
We would really appreciate the opportunity to look into this further for you, however we’ve been unable to locate a booking or account under the name shown on your review.
Please could you contact us at customercare@townhouse.co.uk with your booking details so our team can investigate this directly and assist you further.
Love, Team T x
Jen took enormous trouble
Jen took enormous trouble. My nails have never look so good. Great advice re colour etc.
15 de junho de 2026
Avaliação não solicitada
Resposta da Townhouse
Hi Louise. Thank you so much for your lovely review!
We're delighted to hear that Jen took such great care of you and helped you find the perfect colour. We'll be sure to pass on your kind words to her – she'll be thrilled to know how happy you are with your nails.
We look forward to welcoming you back to Townhouse again soon!
Love, Team T x
Natalie was amazing
Natalie was amazing! My toes are now holiday ready! Thank you 🤩
13 de junho de 2026
Avaliação não solicitada
Resposta da Townhouse
Hi Vanessa. Thank you for your wonderful review!
We're so pleased to hear Natalie helped get your toes holiday-ready! We'll be sure to share your lovely feedback with her.
Have an amazing holiday, and we look forward to welcoming you back to Townhouse soon!
Love, Team T x
Great pedicure by Courtney
Great pedicure by Courtney! Gave great advice on after care & was very friendly.
13 de junho de 2026
Avaliação não solicitada
Resposta da Townhouse
Hi Chloe. Thank you for your lovely review!
We're delighted to hear you enjoyed your pedicure with Courtney. It's wonderful to know she made you feel welcome and provided helpful aftercare advice to keep your feet looking their best.
We'll be sure to pass along your kind words, and we look forward to welcoming you back again soon!
Love, Team T x
Do not recommend overall
I’ve been here a few times already and even got a friend to come. It’s always hit or miss. The customer service specifically is appalling. They hardly speak to you or they’re too new (and therefore don’t have great customer service skills yet). I one time had a person who did not speak to me the whole time until I had to pay. The last straw for me was when I showed up for my 2pm appointment on June 12th. I waited there for 10 minutes. No one says hello, just says the name of the next person up. And I finally ask someone if my appointment is ready because it didn’t check me in on the kiosk. This person (Jess) tries to help but she’s didn’t understand what or how to start fixing the problem. She just kept playing with her iPad and showing me a cancelled notification on their end. Everyone else, including the manager Shannon, was helping a customer but until I said I wanted the manager’s name so I can contact Customer Care (because apparently that’s who you bring it up to - not the on-site manager which is so odd) then she comes over. She proceeds to ask if I paid online and I said I wasn’t sure, I don’t think so. So she says ok well sometimes they confirm it if you don’t pay so that means it wasn’t confirmed?! I received 3 email confirmations so how is that even an explanation?! She then proceeds to tell me that Jess had a client who was late for appointment now because I was asking for help and she was trying to help. I genuinely couldn’t believe how they handled that. I explained I paid for parking, I took time out of my day to come to this appointment and for the reason to be that it was cancelled because I didn’t pay online was ridiculous and all they did was apologize and told me to contact customer care. Shannon did say she would contact customer care but honestly the whole vibe from her was very dismissive. I do not ever plan on coming back to this location and would advise you to find a proper nail technician.
12 de junho de 2026
Avaliação não solicitada
Resposta da Townhouse
Hi Nicola. Thank you for your review and feedback. We're truly sorry to hear about your experience and inconvenience this caused you.
We completely appreciate how disappointing it must have been to arrive for your appointment that was cancelled. We also understand how upsetting it would have felt to spend time seeking assistance and leave feeling unheard and unsupported.
At Townhouse, we strive to provide every guest with a warm welcome and exceptional service from the moment they arrive, so we're very sorry that this wasn't reflected in your experience. Your comments regarding both the communication and support you received in salon have been taken seriously and shared with the relevant management team.
We're pleased that our Customer Care team has since been able to connect with you and work towards a resolution, but we'd still like to sincerely apologise for the experience that led to your review.
Thank you again for bringing this to our attention. We genuinely value your feedback and the opportunity it gives us to improve.
Love, Team T x
Such a nice pedicure with Ellie!
I had a pedicure with Ellie and it was so nice! Would deffo recommend x
12 de junho de 2026
Avaliação não solicitada
Resposta da Townhouse
Hi Olivia. Thank you so much for your recommendation!
We're thrilled to hear you had such a lovely pedicure with Ellie. We'll be sure to share your kind feedback with her — she'll be delighted to hear it!
We can't wait to welcome you back to Townhouse again soon!
Love, Team T x
Great treatment
Great treatment. Friendly therapist.
Beautiful environment.
12 de junho de 2026
Avaliação não solicitada
Resposta da Townhouse
Hi Natalie. Thank you for your lovely review!
We're so pleased to hear you enjoyed your treatment and felt well looked after by your therapist. It's also wonderful to know you appreciated the salon environment — creating a welcoming and relaxing experience is so important to us.
We hope to welcome you back to Townhouse again soon!
Love, Team T x
Had a wonderful experience at…
Had a wonderful experience at Townhouse, my nail technician was Nasana, she was so lovely and did a beautiful job of my nails. I would highly recommend.
12 de junho de 2026
Avaliação não solicitada
Resposta da Townhouse
Hi Hermione. Thank you so much for your kind review!
We're delighted to hear you had such a wonderful experience with Nasana. We'll be sure to pass along your lovely feedback to her — she'll be thrilled to know how happy you are with your nails.
Thank you for your recommendation, and we look forward to welcoming you back to Townhouse again soon!
Love, Team T x
Townhouse Nail Salon Birmingham
Visited Townhouse Nail Salon in Birmingham today - excellent service, friendly staff. I had a manicure, BIAB application and a beautiful cats eye mirrored effect. The nail technician was fantastic- really took the time to listen to what I wanted and delivered a great result. Great experience, skilled staff - beats the high street salon by a golden mile. Highly recommended
11 de junho de 2026
Avaliação não solicitada
Resposta da Townhouse
Thank you for such a wonderful review!
We're delighted to hear you had such a great experience at our Birmingham salon. It’s fantastic to know that your Nail Artist took the time to listen to exactly what you wanted and created a beautiful cat eye mirrored effect that you loved.
We’re especially pleased that our team's friendly service and attention to detail stood out, and your comment about us "beating the high street salon by a golden mile" truly means a lot to us.
Thank you for your recommendation, and we can't wait to welcome you back for your next nail appointment!
Love, Team T x
Mariam was pleasant and lovely
Mariam was pleasant and lovely.
Very professional
11 de junho de 2026
Avaliação não solicitada
Resposta da Townhouse
Hi Shameem. Thank you for taking the time to leave a review!
It's wonderful to hear that Mariam made such a positive impression. We're so pleased you found her both lovely and professional throughout your visit.
We'll make sure your feedback is shared with her, and we hope to welcome you back for another great experience soon.
Love, Team T x
Seren was super lovely and efficient
Seren was super lovely and efficient, I’m so happy with my nails!!
10 de junho de 2026
Avaliação não solicitada
Resposta da Townhouse
Hi Edie. Thank you so much for your lovely review!
We're delighted to hear that Seren was so lovely and efficient, and that you're so happy with your nails. We'll be sure to pass on your kind words to her.
We look forward to welcoming you back to Townhouse again soon!
Love, Team T x
Quality of Gel Polishes
I have been visiting Townhouse every 3 weeks or so for around 3 years and had been pleased with my manicure. However they have introduced their own range of gel polishes and frankly the quality is dreadful quite apart from the fact that the choice of colours is very very limited. The worst of it is I have had my nails peel off for the third time and this has only happened with their own range of polishes. At over £50 a time I am now going to have to find somewhere else to have my nails done.
22 de maio de 2026
Avaliação não solicitada
Resposta da Townhouse
Hi Dawn. Thank you for taking the time to leave a review and for your loyalty to Townhouse over the past three years.
We're very sorry to hear about your recent experience and the issues you've encountered with your gel manicure. We completely understand how disappointing this must be, particularly as you've previously been happy with your appointments.
We do offer a 7-Day Flawless Finish Guarantee on all full gel services, and we'd love the opportunity to look into this further for you. Unfortunately, we can only see your first name on Trustpilot, which makes it difficult for us to locate your account and contact details.
Please could you get in touch with our Customer Care team at customercare@townhouse.co.uk with your appointment details and any photos you may have? We'd really appreciate the chance to investigate and discuss this with you directly.
Thank you again for your feedback, and we hope to hear from you soon.
Love, Team T x
Natalie was amazing
Natalie was amazing. Lovely experience will be coming back
9 de junho de 2026
Avaliação não solicitada
Resposta da Townhouse
Hi Sophie. Thank you so much for your lovely review!
We're delighted to hear that Natalie took such great care of your nails. We'll be sure to pass on your kind words to her, she'll be thrilled to hear them.
We look forward to welcoming you back to Townhouse soon!
Love, Team T x
Don't waste your money.
If i could give a 0 then I would.
My polish only lasted a day, so be warned, they believe that that is ok and my fault really.
I booked luxury performance manicure - UV Top Coat for extended wear, gel-like shine, faster drying and long-lasting wear (up to 10 days) £52 - but apparently there is no guarantee on this. So basically up to 10 days means 1 day only also - I feel mislead, lied to and then fobbed off.
DON'T WASTE YOUR MONEY.
They did offered me a refund ( good will gesture apparently) in a way of credit to have another treatment - I made it very clear to them that if they can't deliver what they advertise/promise, then I have no desire to ever return to their salon (any of them) - and that's my problem, not theirs in their eyes.
Shocking communication, terrible customer service . BE WARNED
6 de junho de 2026
Avaliação não solicitada
Resposta da Townhouse
Hi Martina. Thank you for taking the time to share your feedback with us, and we’re very sorry to hear about your experience at our salon.
We’re disappointed to learn that your manicure did not meet expectations and that you felt the result did not reflect the standard of service we aim to provide.
We can see that our Customer Care team have reached out to you to resolve this matter.
Love, Team T x
Leonie was great and did a fantastic…
Leonie was great and did a fantastic job with my damaged, outgrown nails! Super friendly and accommodating. Highly recommend :)
6 de junho de 2026
Avaliação não solicitada
Resposta da Townhouse
Hi Jess. Thank you so much for your lovely review!
We're delighted to hear that Leonie took such great care of your nails and helped transform them.. We'll be sure to pass on your kind words to her, she'll be thrilled to hear them.
Thank you for your recommendation, and we look forward to welcoming you back to Townhouse soon!
Love, Team T x
I loved my nails
I loved my nails! Dyashti in Glouscester Road was super lovely and the service was fantastic. I will be coming back very soon!
6 de junho de 2026
Avaliação não solicitada
Resposta da Townhouse
Hi Luisa. Thank you so much for your lovely review!
We're thrilled to hear that you loved your nails and had such a fantastic experience with Dyashti. We'll be sure to share your kind words with her, she'll be delighted to hear them.
Thank you for your support, and we can't wait to welcome you back again very soon!
Love, Team T x
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