Townhouse Avaliações 

I have been to Townhouse several times for a Luxury Gel Manicure at the St James salon. Been super happy until the last two times.

After one week of getting my manicure, the gel just started peeled off in sheets, taking layers of my natural nail with it. I was abroad on my hen-do and there was nothing I could do but deal with scabby looking nails and peeling gel polish that kept catching on my clothes and hair (tore one nail horribly).

The first time I put it down to a one-off and let it go. The second time, my nails were left brittle, thin and paper-like. I got the nails done April 4 and by April 10 they were peeling away. Again, it happened after only one week. This time I really hurt coming off.

When I raised the issue I was offered a credit towards a removal and reapplication, but given how my nails have deteriorated since the offer and that this had now happened twice I simply do not trust the salon to do a good job and declined. I have requested a refund (that’s two botched manicures at £64 a pop) but I only wanted asked to be refunded the last one, but they don’t do that apparently.

To make matters worse, I am one month away from my wedding and my nails are in a terrible state. I decided to cancel my bridal nail appointments for me and my friends at the Town House. I won’t be going back.

My nails really hurt and are just falling apart. I don’t know if it’s the product or application. It’s a shame because the ladies working there are super nice.

Hema was so lovely! She did my bridal nails and made them perfect!! She completely understood my vision and made my experience feel so special!!

I did Signature Mani with removal with Isha. She was lovely and the manicure was great! Great service

As always the attention to detail was great! Staff are always so friendly and Kayla does a great job with my nails. Knowing exactly what treatments, shapes and colours I usually get. Thanks again! I’ll be back for my regular manicure.

Nai was wonderful from start to finish. She was so welcoming and helped my find the colour I was looking for. She was relaxing and made the experience amazing.

Nai was really accommodating and friendly.
Thanks so much for my lovely nails 💞

Great experience, very friendly.

Perfect signature mani from Asma. Asma was very gentle whilst doing my cuticles - thanks so much!

Anya was great. Super friendly and very neat work.

Amazing experience!

Thank you

The best service with Emilia! She is so lovely and skilled. Such a relaxing appointment

Nai and Catherine were absolutely lovely. Did an amazing job. Both very friendly.

Alannah was great, friendly and very gentle! She did a perfect job with my toes ✨💕

Amazing service! Wonderfully relaxing and informative throughout the whole process. Catherine and Cherrie were very gentle and a joy to chat to. The massage at the end was absolutely perfect. Will have to come back in the summer and try out the extra shiny chrome gels!

Lovely experience at Townhouse with Neha!

This place is completely unreliable. I made an appointment weeks in advance to get a mani-pedi for my wedding, which they cancelled with 3 hours notice. This has left me with less than 24 hours to find a new nail technician which has been a lot of unnecessary stress in the lead up to my wedding. There is no way to contact a real person, you can’t phone the branch and the WhatsApp service only gives generic, unhelpful responses.

Alannah was amazing! Very clean, neat, beautiful pedicure! Thank you!

Mekeda was lovely, wonderful conversation and beautiful results :)

I had a gel manicure on March 25, but unfortunately the quality didn’t hold up. Within a few days, the gel started lifting on my thumbnail, and before Easter it had come off around several other nails as well.

I take care of my hands and don’t use harsh soaps or anything that would cause this, so I was quite disappointed with how quickly it deteriorated. I expected it to last much longer.