They sell tickets without actually having spaces You only find out afterwards when they call and offer you a refund in 3-5 working days Ruined my weekend and all the plans There's no confirmati... Ver mais
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Veja o que dizem as avaliações
Wanted to change my husband's voucher for two vouchers so that my husband and I could go on the same helicopter ride, no problem Alison was very friendly, helpful and made the process very easy to do.... Ver mais
After finding it difficult to navigate the website due to the booking I was trying to achieve, I used the customer service phone line, and I was sorted out efficiently. Thank you
Excellent customer service received from Alison & the Trackdays team. I had to extend my voucher, as I'd not left enough time to use it (my bad), and it meant that I couldn't redeem it on line,... Ver mais
Detalhes da empresa
- Empresa de Organização de Eventos
- Fornecedor de Brindes
- Loja de Souvenirs
- Loja de veículos motorizados para competições
Escrito pela empresa
Trackdays.co.uk offer a complete list of UK Car and Bike Track Days as well as Driving Experiences. Order a gift voucher for an experience or book directly onto a date. Trackdays.co.uk has the best customer service rating in the industry and was founded by an ex Racing Champion. For an unrivalled booking experience and excellent customer service. Look no further.
Informações de contato
Threshelfords Business Park, CO5 9SE, Colchester, Reino Unido
- 01376 809001
- info@trackdays.co.uk
- trackdays.co.uk
4,5
Excelente
3 mil avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Jackie and Beth were amazing
Jackie and Beth were amazing. I have never booked an activity like this and they were very kind and supportive with all the process. They also helped me to check if there was availability in a specific date and location. It was amazing!! 5 stars!
23 de maio de 2025
Resposta da Trackdays Limited
Hi Sandra, thanks for your positive feedback and for booking a driving experience with Trackdays - we're glad to hear you had good customer service from our team getting this booked in and confirmed over the phone today.
Put my mind at rest. Thankyou Beth
I was nervous about booking on line because I didn't want to make any mistakes. So I booked online. Beth really put my mind at rest and reassured me that everything would go ahead as planned. Now all I hve to do is look forward to seeing my grandsons faces when they realise they will be driving a Ferrari.
21 de maio de 2025
Resposta da Trackdays Limited
Hi Kevin, thanks so much for your positive feedback and for booking a driving experience with Trackdays. We're glad to hear you had a good booking process with our customer service team today and that they helped put your mind at ease for you. We hope your grandsons enjoy their Ferrari drive - we'd love to see how they got on, so don't forget to tag us in footage from your day on our social media accounts! Just use the hashtag #getontrack.
Very friendly
Very friendly, patient and helpful. Received the booking details quickly.
19 de maio de 2025
Resposta da Trackdays Limited
Hi Tracey, thanks for your positive feedback and for booking a driving experience with Trackdays - we're pleased to hear the booking process went smoothly for you and we hope you enjoy your event when you attend it!
Resposta da Trackdays Limited
Hi Ian, thanks for booking a driving experience with Trackdays and for your positive feedback. We're glad to hear you had good customer service from our team with resolving your booking query today.
I spoke to a lovely woman who I belong…
I spoke to a lovely woman who I belong to be Alison who was more forthcoming than the male I spoke to.
15 de maio de 2025
Resposta da Trackdays Limited
Hi Joshua, thanks for leaving us your positive review and for booking a driving experience with Trackdays. We're pleased to hear you had good customer service from our team with getting booked in today.
Changed location
I rang to see if I could change my location for my experience and Alison was very helpful and very knowledgeable and sorted out the issue very quickly.
16 de maio de 2025
Resposta da Trackdays Limited
Hi Norman, thanks for leaving us your positive review and for choosing Trackdays to book a driving experience with. We're pleased to hear you had good customer service from our team with getting this booked in today.
Great service & very helpful staff.
I had to call as my husband's voucher had nearly run out and I needed to extend it and was having difficulty doing this via their website. Spoke to Alison who was great, and was able to sort this out for me, which I really appreciated as it would have been a shame if my husband had missed out on the opportunity to have his track day.
15 de maio de 2025
Resposta da Trackdays Limited
Hi Sarah, thanks so much for your positive feedback on Trackdays today - we're glad to hear you had good customer service from our team with extending your husband's experience voucher with us today.
First class service
I had a first class service from the agent that delt with my enquiry. She was most help full and tolerant , I am most greatfull for her help.
14 de maio de 2025
Resposta da Trackdays Limited
Hi David, thanks for leaving us your positive 5 star feedback and for booking a driving experience with Trackdays. We're glad to hear you had good helpful customer service from our team today.
My telephone experience with Alison was…
My telephone experience with Alison was a pleasure. I was cut off a few times initially so when I eventually got through, it was great to speak to Alison and made my booking experience easy. Alison had a nice manner, informative and explained everything I need to know.
30 de abril de 2025
Resposta da Trackdays Limited
Hi Linda, thanks for leaving us your feedback and for booking a driving experience with Trackdays today. We are pleased to hear that you managed to get this successfully booked in over the phone today with our team despite initial connection issues. We hope you enjoy your event when you attend it!
Mistake
I ordered two experiences by mistake. Someone phoned to book a date which is when I realised I had made a mistake. I was immediately refunded the money.
10 de maio de 2025
Resposta da Trackdays Limited
Hi Gillian, thanks so much for your positive feedback and for booking with Trackdays today. We're pleased to hear you had good customer service from our team with getting the error on your booking corrected.
absolute shabless waiting nearly 3…
absolute shabless waiting nearly 3 hours in the freezing cold could be more organised plus women who owns burger van is so rude wouldnt reccomend this place
4 de maio de 2025
Avaliação não solicitada
Resposta da Trackdays Limited
Good morning Mrs Robertson,
Thank you for leaving us your review of your booking you made with TrackDays. We welcome all reviews from our customers, whether positive or not, as these help to improve our products and services.
So that we may investigate your booking further to address and resolve the issues you have raised, we have sent you an Information Request email.
If you are able to respond to this by 9am on Friday 9th May this would be much appreciated. We will endeavour to update with our full reply once investigations are completed.
We look forward to hearing from you soon,
Kind regards,
The TrackDays Team.
Excellent customer service
I couldn't fault the customer service received when I had to amend my booking. Very helpful and quick to follow up my phone call with the relevant information needed to change my package to a different venue.
2 de maio de 2025
Resposta da Trackdays Limited
Hi Susan, thanks for leaving us your positive feedback and for choosing Trackdays to book a driving experience with. We're glad to hear you had good customer service from our team today getting this arranged and confirmed!
Josh was a great help and added my…
Josh was a great help and added my booking with ease.
30 de abril de 2025
Resposta da Trackdays Limited
Hi Nicholas, thanks for leaving us your positive feedback and for booking a driving experience with Trackdays today. We're glad to hear our customer service team was a great help with getting this confirmed and booked in for you!
Professional and Personalised Service
Becky was so friendly and helpful with a slightly complicated transaction. She was efficient, straightforward and personalised the experience to my needs. Can’t wait to enjoy my experience and would 100% recommend Trackdays to others!
29 de abril de 2025
Resposta da Trackdays Limited
Hi Marina, thanks for choosing Trackdays to book a driving experience with and for your positive feedback. We're glad to hear you had good customer service from our team with ensuring you booked the right experience for your requirements - we hope you enjoy your event when you attend it!
5 stars based off the service from…
5 stars based off the service from Alison - after explaining my situation she was compassionate and understanding and she went above and beyond to solve this and added some extras too! It’s the service like this that means a lot and I’d absolutely recommend track days to friends and family!
23 de abril de 2025
Resposta da Trackdays Limited
Hi Katie, thanks so much for your positive feedback and for booking a driving experience with Trackdays. We're glad to hear you would recommend us to others and had good customer service from our team today with getting this booked in and confirmed over the phone.
Resposta da Trackdays Limited
Hi Vince, thanks so much for your positive review on your experience booking you made with Trackdays today. We're glad to hear you had no issue with using our free Voucher Exchange service. Don't forget you can use this service to exchange just about any experience day for another if you so wish!
Friendly and professional
24 de abril de 2025
Resposta da Trackdays Limited
Hi Matthias, thanks so much for booking a driving experience with Trackdays and for your positive feedback. We're glad to hear you good customer service from our team getting this confirmed and arranged today!
Needed to change a gift
Needed to change a gift. Very easy experience. Becky was especially helpful.
17 de abril de 2025
Resposta da Trackdays Limited
Hi Antony, thanks for choosing Trackdays to book a driving experience as a gift with and for your positive review. We're glad to hear you had good customer service with getting this arranged and confirmed via our team today.
Complete rip off
I paid almost £130 for my partner to drive three cars around a race track at the weekend. It would have been £20 less during the week but this would not have been possible for us with work commitments.
Each car he drove for 3 miles which was two laps of a course he was constantly told to slow down and change up gears despite having only gone to around 3k revs.
If you don't pay an extra £45 to remove the insurance excess, you're liable for £5000.
After driving the first car it was obvious there was no need to reduce to excess as it's apparently an 'opportunity to drive the cars' not an opportunity to drive them properly around a track. For almost £200 this was a complete rip off.
13 de abril de 2025
Avaliação não solicitada
Resposta da Trackdays Limited
UPDATE: 15th April 2025, 15:07pm
Good afternoon Emma,
Thank you for leaving us your review of your booking you made with TrackDays. We welcome all reviews from our customers, whether positive or not, as these help to improve our products and services.
Thank you also for your response to our Information Request email we sent, this is much appreciated. We are sorry to hear that the Triple Supercar Blast driving experience at Carver Barracks you booked was not entirely to your satisfaction.
As regards to a weekend fee being applicable for this experience, this is true not just of the supplier of the experience you went on but others on our books who also run driving experiences, this is usually because the venues - which most of them do not own, only run experiences from - will charge significantly more for them to host events here on weekends, and also because they are naturally substantially busier at those times than on weekdays.
With regards to finding a suitable date that suited both yourself and your partner, dates are subject to availability, and attention is drawn to this both on the copy for this experience on our website and in our Terms and Conditions on our website.
With regards to speeds of the vehicles at the venue, the suppliers at the venue will usually require participants to follow safety procedures. We would ask customers to please do as they ask for your own safety and of those around you. The instructor may need to assist you or direct your attention in certain areas, such as acceleration and braking.
Regarding the Damage Waiver offered on the day by the supplier at the venue, this is offered to all customers so as to give peace of mind that, in the unlikely event of the vehicle(s) sustaining any damage on the day, you would not be liable for its costs of repairs, but you are not under obligation to take this.
Thank you again for your feedback.
Kind regards,
The Trackdays Team.
Resposta da Trackdays Limited
Hi Kate, thanks so much for leaving us your positive feedback of Trackdays - we're glad to hear you had good customer service getting your driving experience booked in with us today!
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