They sell tickets without actually having spaces You only find out afterwards when they call and offer you a refund in 3-5 working days Ruined my weekend and all the plans There's no confirmati... Ver mais
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Veja o que dizem as avaliações
Wanted to change my husband's voucher for two vouchers so that my husband and I could go on the same helicopter ride, no problem Alison was very friendly, helpful and made the process very easy to do.... Ver mais
After finding it difficult to navigate the website due to the booking I was trying to achieve, I used the customer service phone line, and I was sorted out efficiently. Thank you
Excellent customer service received from Alison & the Trackdays team. I had to extend my voucher, as I'd not left enough time to use it (my bad), and it meant that I couldn't redeem it on line,... Ver mais
Detalhes da empresa
- Empresa de Organização de Eventos
- Fornecedor de Brindes
- Loja de Souvenirs
- Loja de veículos motorizados para competições
Escrito pela empresa
Trackdays.co.uk offer a complete list of UK Car and Bike Track Days as well as Driving Experiences. Order a gift voucher for an experience or book directly onto a date. Trackdays.co.uk has the best customer service rating in the industry and was founded by an ex Racing Champion. For an unrivalled booking experience and excellent customer service. Look no further.
Informações de contato
Threshelfords Business Park, CO5 9SE, Colchester, Reino Unido
- 01376 809001
- info@trackdays.co.uk
- trackdays.co.uk
4,5
Excelente
3 mil avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very professional and courteous
Very professional and courteous. Will definitely engage again.
20 de fevereiro de 2025
Resposta da Trackdays Limited
Hi Joe, thanks so much for your positive feedback and for booking a driving experience with Trackdays - we're glad to hear you had good customer service from our team getting this confirmed and arranged today. Hope you enjoy your event when you attend it!
Birthday gift for my grandaughter....
Lovely lady who took my call. Very knowledgeable and patient with my hearing impairment. Probably the best customer service advisor I've dealt with in a very long time.
13 de fevereiro de 2025
Resposta da Trackdays Limited
Hi Terence, thanks so much for choosing Trackdays to book a birthday gift for your daughter with and for your positive feedback. We're glad to hear you had good customer service from our team today with getting this confirmed and booked in - hope your daughter enjoys her surprise!
Helpful and easy to book
Helpful and easy to book
And prompt response to my call
Excellent
Thank you
12 de fevereiro de 2025
Resposta da Trackdays Limited
Hi Debra, thanks for your positive feedback and for booking a driving experience with Trackdays. We're pleased to hear you had good customer service from our team today getting this confirmed and booked in over the phone!
Mis-information on their website…
Mis-information on their website advising that dogs are accepted at a venue despite that not being the case which meant we are not able to use the voucher how it was intended.
I cannot find how to reply so I have to edit original message to reply to business comment. If you look at the information page for the track you provided me a voucher for it clearly states that dogs are allowed as long as on a lead (links are allowed to be supplied on here but search the track information for carver-barracks and you will see it.
At this stage I would advise anybody to buy directly from the seller rather than a third party business such as yourselves.
8 de fevereiro de 2025
Avaliação não solicitada
Resposta da Trackdays Limited
UPDATE: 11th February 2025, 10:10am
Good morning Steve,
Thank you for leaving us your review of your booking you made with TrackDays. We welcome all reviews from our customers, whether positive or not, as these help to improve our products and services.
Thank you also for your swift response to our Information Request email we sent you earlier this morning, it is much appreciated. We are sorry to hear that you were not entirely satisfied with the venue and specifically with regards to dogs being allowed on site.
However, the copy on our website for the experience you booked (ref: https://www.trackdays.co.uk/experience/junior-four-supercar-blast/5529/) quite clearly states under the 'General' section and the sub section 'Venue Rules' that 'No dogs are allowed on site'. We are sorry if you missed this information when making the booking.
Thank you again for your feedback.
Kind regards,
The Trackdays Team.
UPDATE: 11th February 2025, 16:20pm
Good afternoon Steve,
Thank you for your additional comments in response to our reply from earlier today.
Having consulted the Carver Barracks page that is on our website (https://www.trackdays.co.uk/driving-experience/carver-barracks/), whilst it is true that the content on this mentions about this being dog friendly, we should point out that this information does not necessarily apply to all of our suppliers who run driving experiences at this venue.
While every effort is made to ensure that the website and gift voucher descriptions accurately reflect the events for which the voucher may be redeemed, they do not form part of a contract. The website and gift voucher event duration information is only intended as a guide.
Whilst we will, on this occasion, update the content so it is more reflective, we would strongly advise that any doubts regarding queries of this nature should be taken up directly with our Customer Service team prior to making a booking, as they can liaise with the supplier of the specific experience you are looking to book to confirm this for you.
Thank you again for your feedback.
Kind regards,
The Trackdays Team.
Resposta da Trackdays Limited
Hi Remo, thanks so much for booking a driving experience with Trackdays and for your positive review. We're glad to hear you had good customer service from our team with getting this confirmed and booked in today!
I spoke to Beth at customer service
I spoke to Beth at customer service , and she guided me through each process and explained everything clearly. She booked the dates we requested and was very informative. Great service and very happy
10 de fevereiro de 2025
Resposta da Trackdays Limited
Hi Paul, thanks so much for your positive feedback on Trackdays and for booking a driving experience with us today. We're glad to hear you good customer service from our team today with getting this confirmed and arranged.
Bent over backwards to help me after my…
Bent over backwards to help me after my son bought me a voucher for my birthday but i couldn't go due to an operation, rang up and Allison extended the voucher and got me onto my favourite track Oulton Park, brilliant service 👏
7 de fevereiro de 2025
Resposta da Trackdays Limited
Hi John, thanks so much for your positive feedback on Trackdays - we're glad to hear you had good help from our customer service team today with extending your voucher for the driving experience at Oulton Park your son booked for your birthday. We wish you a speedy recovery from your operation and hope you enjoy your event when you attend it!
Resposta da Trackdays Limited
Hello Mrs Hall, thank you for booking with Trackdays today and for your positive feedback - we're glad to hear you had good and helpful customer service from our colleague on our team today.
Josh was very helpful and took his time…
Josh was very helpful and took his time with me allowing me time to take in information given.
5 de fevereiro de 2025
Resposta da Trackdays Limited
Hi Maria, thanks for your positive feedback and for choosing Trackdays to book a driving experience with. We're glad to hear you had good customer service from our team getting this confirmed and booked in today and that everything was explained clearly to you. Hope you enjoy your event when you attend it!
Beth was so very helpful and patient…
Beth was so very helpful and patient whilst i made my booking
3 de fevereiro de 2025
Resposta da Trackdays Limited
Hi there, thanks so much for choosing to book a driving experience with Trackdays today and for your positive 5 star review. We're delighted to hear you had good customer service from our team with getting this confirmed and booked in today.
Excellent Customer Service
Josh was really helpful, understanding and patient while explaining the booking process to me over the phone. Great customer service and I look forward to the experience I booked with Trackdays :)
30 de janeiro de 2025
Resposta da Trackdays Limited
Hi Samina, thanks so much for your positive review of Trackdays and for choosing us to book a driving experience with today. We're pleased to hear you had good customer service from our team getting this booked in and confirmed over the phone!
Purchase of Drive experience for Birthday Gift
The customer service team were very helpful in completing my booking and provided a good overview of the flexibility for using the voucher
29 de janeiro de 2025
Resposta da Trackdays Limited
Hi Bob, thank you so much for choosing Trackdays to book a birthday gift with and for your positive feedback - we're glad to hear you had good customer service from our team with getting this confirmed and booked in today!
I made a mistake with my order
I made a mistake with my order, and it was effortlessly changed, many thanks Beth for your help, it really is appreciated, super efficient service
27 de janeiro de 2025
Resposta da Trackdays Limited
Hi Ali, thanks so much for booking a driving experience with Trackdays today and for your positive feedback. We're pleased to hear you had good customer service from our team with getting this confirmed and booked in!
A Good Experience - At about 3 pm last Friday afternoon
At about 3 pm last Friday afternoon, when making a booking for a Surrey Simulator Experience, I found I was unable to access the button to make payment. I phoned the Help Line and explained the problem to Becky. She was extremely helpful and took my booking and payment over the phone. Amazingly, on Saturday morning, I was delighted to receive the package in the post! Such very good service! Thank you, Becky, and very well done.
24 de janeiro de 2025
Resposta da Trackdays Limited
Good morning Patricia, thank you so much for your positive feedback and for choosing to book a simulator experience with Trackdays. We're glad to hear you had good customer service from our Customer Service team with resolving the payment difficulties you were experiencing over the phone - hope you enjoy the experience when you attend it!
Resposta da Trackdays Limited
Hi Gary, thanks so much for booking a driving experience with Trackdays and for your positive feedback - we're glad to hear you had good customer service with getting this booked in! Hope you enjoy your event when you attend it!
Due to circumstances outwith my control…
Due to circumstances outwith my control (flood), the vouchers i purchased for my granddaughter were put into storage with my furniture, and we missed the expiry date on voucher.
Having explained this to the company they very, very kindly re-issued vouchers for this year. The lady i spoke with, Alison, was so helpful and understanding of my plight. I cannot thank her and the company enough for doing this for me and my Granddaughter.
23 de janeiro de 2025
Resposta da Trackdays Limited
Hello Gordon, thanks so much for your positive review of Trackdays. We're glad to hear you had such good customer service from our team with getting new vouchers reissued for your granddaughter to enjoy the driving experience you previously booked. We hope she enjoys the event when she finally attends it, we'd love to see how she got on - don't forget to tag us in any footage from the day on our social channels using the hashtag #getontrack!
Josh was extremely helpful and quickly…
Josh was extremely helpful and quickly arranged the experience we were looking for on the ideal dates requested - great service and really nice to speak to someone so efficient.
22 de janeiro de 2025
Resposta da Trackdays Limited
Hi Liam, thanks for choosing Trackdays to book a driving experience with and for your kind review - we're glad to hear you had good customer service from our team getting dates booked in and arranged for this today!
Lovely customer services …
I had a few questions about a potential track day .Josh was on customer services and answered all my questions efficiently and in such a lovely friendly manner .I felt nothing would be too much to ask .Due to Josh’s lovely manner i am looking forward to my track day i have now brought .Thanks .
17 de janeiro de 2025
Resposta da Trackdays Limited
Hi Jo, thanks so much for choosing Trackdays to book a driving experience with and for your positive feedback on this! We're pleased to hear you had good customer service from our team with getting this arranged and confirmed.
Customer services
I needed help from customer services with regards to a presentation pack that hadn't arrived. The support I recieved was fantastic. Fast, efficient and very helpful. Brilliant service. Thank you!
14 de janeiro de 2025
Resposta da Trackdays Limited
Hi Emily, thanks for your positive feedback and for choosing Trackdays to book a driving experience with - we're glad to hear you had good customer service getting this confirmed and arranged with us today!
Resposta da Trackdays Limited
Hi Susan, thanks so much for your positive feedback and for choosing Trackdays to book a driving experience with us today. We're glad to hear you had good customer service from our team with getting this confirmed and booked in!
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