We're very happy with our new radiators and they perfectly suit the style of our period home. Trade Radiators were great on the comms side to arrange delivery too. We opted for the 3 Column radiator a... Ver mais
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Veja o que dizem as avaliações
Great pricing on a huge variety of products. Speedy delivery. I had a slight factory fault on one of the products but Kim was quick to address the problem and send a replacement so not to delay my pr... Ver mais
A empresa respondeu
They were helpful sending me different colour samples. Delivery was efficient and I was kept informed. I love my column radiator - Nordic Oslo. It really has made a tremendous difference in the roo... Ver mais
A empresa respondeu
What a great find. This company with a huge selection was the only one I could find that had what I needed and at a great price others were twice the price. It was a small aluminium radiator for the s... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Operating online since 2004, Trade Radiators has a huge range of radiators, heated towel rails, valves and accessories on their website, all at fantastic prices. If you're replacing a single radiator, or completely refitting a whole house, make Trade Radiators your first port of call. A massive variety of styles, sizes and finishes are available, so you're sure to find something perfect for your home, office or any other place in need of heat! All radiators and rails come with free delivery to all mainland UK addresses. There is a customer support team available via phone, email and live chat to give advice and answer any questions.
Informações de contato
82 Mitchell Street, G1 3NA, Glasgow, Reino Unido
- +441412250430
- info@traderadiators.com
- traderadiators.com
4,5
Excelente
611 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Awful company
1200w radiator element went wrong within a week they weren't really interested in replacing so I'm buying another one from a different company and won't ever use this lot again
12 de janeiro de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Hi Greg
Thank you for your review.
Upon reviewing your order, I can see that you contacted us in January regarding an issue with the element. At that time, we emailed you requesting some additional information needed to proceed with a replacement. As we did not receive a response, we were unable to move forward with issuing the replacement.
Had we received the requested information, we would have been happy to send out a replacement on a next-day delivery basis.
If you are still experiencing issues and would like to proceed, please reply to our original email with the required details. We’ll be more than happy to arrange either a replacement or a refund for you.
Kind regards,
Kim Brines
I was trying to get traditional…
I was trying to get traditional radiators
Trade Radiators has a best deal of 15 Years guarantee on Oslo Nordic Range.
Looks very good as well.
1 de julho de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you for your review! We're thrilled to hear that you were able to find the traditional radiators you were looking for, and that you're pleased with the Oslo Nordic Range. The 15-year guarantee is one of the great benefits we’re proud to offer, and it’s fantastic to know the design met your expectations as well.
If you have any questions or need further assistance in the future, we’re always here to help.
Warm regards,
Kim Brines
Great experience
Great service . Delivered next day after order. Installer had a query and great customer service. Will definitely use again
30 de junho de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your kind review! We're thrilled to hear that you were happy with the speedy delivery and our customer service. It's great to know our installer and support team were able to help quickly and efficiently. We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
Kim Brines
Excellent advice
Excellent advice, a significant amount of patience from the adviser I spoke to on several occasions and excellent products that have had a lot of complimentary comments from friends and tradesmen who have been working in the house.
9 de junho de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your kind words! We're delighted to hear that you received excellent advice and found our team patient and helpful throughout your experience. It's especially rewarding to know that our products have impressed not only you but also your friends and the tradespeople working in your home. We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
Kim Brines
Lovely product, excellent customer service
They say that the true measure of a company is how they respond when something goes wrong. When our radiator was installed, there was a small leak, and I am very happy to report that Trade Radiators did everything they could, at no extra charge, to help us solve the problem. Kim was patient and helpful, and she responded to every question and request I had quickly. We will be purchasing from Trade Radiators again.
9 de julho de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your kind words and thoughtful feedback. We completely agree that how a company responds when things don’t go quite as planned is incredibly important, and we’re so glad to hear that you felt supported throughout the process.
We’re especially pleased to hear that Kim was able to assist you with patience and efficiency—she’ll be thrilled to know her efforts made a difference. Thank you again for your trust and understanding. We truly appreciate your business and look forward to helping you with your next project!
Best Wishes,
Yasmin Dar
Speedy service
I ordered a radiator at a good price and it arrived next day, I was kept in the loop all the way through. I also ordered the valves at the same time which arrived the next day by a different courier again very easy!
10 de abril de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your kind review! We're thrilled to hear that you were happy with both the price and the speedy delivery of your radiator and valves. It's great to know that our communication kept you in the loop throughout the process, and that everything arrived smoothly—even with different couriers involved.
We really appreciate your feedback and look forward to helping you again in the future!
Best regards,
Kim Brines
Ref 000778920
Truly disappointing experience. The courier this company is using is not reliable. On five occasions DX failed to deliver the item and keep asking to rearrange the delivery for another day. Three weeks after the initial order my patience ran out. Had to cancel. Hopefully the refund does not take that long
4 de junho de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you for your feedback, and I'm truly sorry to hear about your disappointing experience.
We completely understand how frustrating repeated delivery failures can be, especially after waiting so long. This is not the standard we aim to uphold, and we sincerely apologise for the inconvenience caused by the courier service. Your time and trust are important to us, and it's clear we fell short in this instance.
Please rest assured that your refund will be processed once we have confirmation that the radiator is on its way back to us, and we’ll also be reviewing this case with our delivery partner to help prevent this from happening again in the future.
If there’s anything further we can do to make this right, don’t hesitate to reach out.
Kind regards,
Yasmin Dar
Easy ordering and communication and…
Easy ordering and communication and really helpful phone assistance. Have bought from them in the past, great quality Apollo column radiators. Would definitely use this company again.
14 de maio de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your kind words and continued support! We're thrilled to hear that you found our ordering process easy and our team helpful over the phone. It's great to know you're happy with the quality of the Apollo column radiators. We truly appreciate your repeat business and look forward to helping you again in the future!
Best Wishes
Kim Brines
Very poor packaging used and damaged…
Very poor packaging used and damaged goods. This company are only the middle men and do not produce any radiators. They should use a better manufacture. Expensive items and inadequately packaged with very slow and poor lead times.
29 de maio de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and that the condition in which your item arrived did not meet your expectations. This is certainly not the standard we aim to uphold.
While it's true that we work with trusted manufacturers to supply our products, we take full responsibility for the entire customer experience—from order placement to delivery. We completely understand your frustration regarding the packaging and the condition of the goods upon arrival, and we’re actively working with our suppliers to improve both packaging standards and delivery lead times.
Kind regards,
Yasmin Dar
A company worth dealing with.
Helpful and friendly staff who made my requested changes to my order without drama. My radiator was received on time, very well packed with all the necessary brackets & fittings. Their website is informative with dimensions, drawings & pictures, all of which helped me identify the radiator l required. i will certainly use them again.
20 de maio de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your kind review! We're thrilled to hear that our team was able to assist you smoothly with your order changes and that your radiator arrived on time and well-packaged. It's great to know that our website's detailed information helped you find exactly what you needed. We truly appreciate your support and look forward to serving you again in the future!
Best Wishes
Kim Brines
This company have been so helpful and…
This company have been so helpful and professional, their service has been brilliant. Sending sample colour matching for the designer range has been so useful. As an artist I love look and feel of modern radiators it is an important element of my interior design. I wouldn't use anyone but TradeRadiators, I always find what I'm looking for and I'm always over the moon when they arrive. Mel Winning MA
19 de maio de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with TradeRadiators. It's great to know that our colour matching service and designer range have been helpful for your artistic vision—modern radiators really can make a stunning design statement! We truly appreciate your loyalty and kind words, and we look forward to continuing to support your interior design projects in the future.
Best Wishes
Kim Brines
100% in all areas - would recommend
Fantastic products at a great price and quick delivery. Very happy with the radiators and valves and would definitely recommend this company - thank you!
12 de maio de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your kind review! We're thrilled to hear that you're happy with the radiators and valves, and that our pricing and delivery met your expectations. Your recommendation means a lot to us. If you ever need anything in the future, we're here to help. Thanks again for choosing us!
Best Wishes
Kim Brines
Lovely radiators great company
Lovely radiators, packaged very well. Look great now up on wall. Company were very helpful when I found I had put in my delivery address incorrectly and when I had a query about installing the rads.
25 de abril de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your kind words! We're delighted to hear that you’re happy with your new radiators and that they look great on your wall. It’s also great to know our team could assist you promptly with your delivery address and installation questions. If you need anything else in the future, don’t hesitate to reach out – we’re always happy to help!
Best Wishes
Kim Brines
First time I have ordered from this…
First time I have ordered from this company and was so easy there website has a vast range and all the informarion required to order the radiators correctly. There outside delivery company kept me updated wuth delivery date and time and that worked like clock work no messing about waiting in for hours and driver was so friendly. Glad I chose this company to order my radoators from .
24 de abril de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your wonderful feedback! We're thrilled to hear that your first experience with us was smooth and straightforward. It’s great to know our website made it easy to find everything you needed, and we're especially glad the delivery process met your expectations. We’ll be sure to pass on your kind words to our delivery partners as well. Thanks again for choosing us for your radiator purchase – we truly appreciate your support and hope to serve you again in the future!
Best Wishes
Kim Brines
Great products
Great products, great service! Thoroughly impressed with Trade radiators! Loved how they recommended valves to go with my gorgeous new radiator, they finish it off perfectly. I’d highly recommended Trade Radiators.
9 de maio de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your kind words! We're thrilled to hear that you're happy with your new radiator and the valve recommendation—it’s great to know they were the perfect finishing touch. We really appreciate your recommendation and look forward to helping you again in the future. Enjoy your new setup!
Best Wishes
Kim Brines
Good service
Order came right on time unfortunately radiator was to small refunded with out any hassle good company
18 de abril de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you for your feedback! We're glad to hear your order arrived on time and that the refund process was smooth, even though the radiator didn’t fit your needs. We appreciate your kind words and hope to assist you again in the future!
Best Wishes
Kim Brines
Excellent service and experience so far
I've ordered and received the radiator and valves. Everything went very smoothly with great delivery service: prompt and being kept informed.
The online catalogue was also easy to navigate with useful guidance on how to calculate radiator sizes.
I'd like to give 5 stars, however we haven't fitted and used the radiator yet, hence only 4 stars. I will be checking TradeRadiators first when purchasing the vertical radiator that we will need. Highly recommend.
1 de janeiro de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your kind and detailed review! We're really pleased to hear that your ordering experience went smoothly and that our delivery service and online catalogue met your expectations.
Totally understandable about the 4 stars – we hope the radiator performs just as well once it's installed, and we're here if you need any assistance along the way. When you're ready for that vertical radiator, we’d love to help you again.
Thanks again for the recommendation – it means a lot to us!
Best regards,
Kim Brines
Good company to deal with for price, selection & quality
I have purchased a few radiators from Traderadiators and have always found the price to be reasonable. They have a good selection and delivery was quick and items well packaged.
6 de março de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your continued support and for taking the time to leave such a positive review! We're thrilled to hear that you've consistently found our prices reasonable and our selection up to your expectations. It's also great to know that our delivery service and packaging met the mark.
We truly appreciate your loyalty and look forward to helping you with any future radiator needs!
Best regards,
Kim Brines
Good website and really helpful…
Good website and really helpful assistance from Gemma on the phone. Delivery came exactly on time. We bought 3 large flat panel radiators. They work brilliantly and look fantastic. Couldn't fault the service from start to finish. Would highly recommend.
7 de abril de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with both our website and Gemma's assistance. It's great to know that your radiators are working brilliantly and that the delivery was spot on. We truly appreciate your recommendation and look forward to serving you again in the future!
Best Wishes
Kim Brines
Outstanding customer service
Outstanding customer service; highly recommend!
4 de abril de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service. Your recommendation means a lot to us! Looking forward to serving you again soon.
Best Wishes
Kim Brines
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