We're very happy with our new radiators and they perfectly suit the style of our period home. Trade Radiators were great on the comms side to arrange delivery too. We opted for the 3 Column radiator a... Ver mais
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Veja o que dizem as avaliações
Great pricing on a huge variety of products. Speedy delivery. I had a slight factory fault on one of the products but Kim was quick to address the problem and send a replacement so not to delay my pr... Ver mais
A empresa respondeu
They were helpful sending me different colour samples. Delivery was efficient and I was kept informed. I love my column radiator - Nordic Oslo. It really has made a tremendous difference in the roo... Ver mais
A empresa respondeu
What a great find. This company with a huge selection was the only one I could find that had what I needed and at a great price others were twice the price. It was a small aluminium radiator for the s... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Operating online since 2004, Trade Radiators has a huge range of radiators, heated towel rails, valves and accessories on their website, all at fantastic prices. If you're replacing a single radiator, or completely refitting a whole house, make Trade Radiators your first port of call. A massive variety of styles, sizes and finishes are available, so you're sure to find something perfect for your home, office or any other place in need of heat! All radiators and rails come with free delivery to all mainland UK addresses. There is a customer support team available via phone, email and live chat to give advice and answer any questions.
Informações de contato
82 Mitchell Street, G1 3NA, Glasgow, Reino Unido
- +441412250430
- info@traderadiators.com
- traderadiators.com
4,5
Excelente
611 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great all round service
Second order from them to buy some Apollo Roma radiators, 6 so far. Both orders were communicated well and I was kept in form by email and telephone about the order or delivery date.
I’ve not had any issues, all the parts were packaged and arrived problem free. Competitively price in the market and fairly simple website to navigate and find what I was looking for.
Highly recommend considering them if buying radiators.
26 de março de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your kind review! We’re thrilled to hear that both your orders went smoothly and that our communication and service met your expectations. It’s great to know you found our website easy to navigate and the prices competitive. Your recommendation means a lot to us, and we look forward to serving you again in the future. If you ever need anything else, don’t hesitate to reach out!
Best Wishes
Kim Brines
I found all your staff most helpful and…
I found all your staff most helpful and professional it arrived on time the communication was excellent thank you
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and that everything arrived on time. We strive to provide excellent communication and service, and it’s wonderful to know that we met your expectations. We truly appreciate your feedback and look forward to serving you again in the future!
Best Wishes
Kim Brines
great radiator company
Really quick delivery and good communication. For everything radiator- I would use these people again.
14 de fevereiro de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your kind words! We're thrilled to hear you were happy with the delivery and communication. We look forward to working with you again for all your radiator needs!
Best wishes
Kim Brines
Great range, good prices, and excellent delivery
Trade Radiators offered not only a great range of products which meant I could find everything I needed in one place, but also flexible delivery with very professional drivers who were happy to deliver exactly as I needed. Their prices were very competitive too, meaning I got a great deal on the column radiator and cast iron radiator I'd be hunting for.
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you for your fantastic review! We're so pleased to hear that you found everything you needed in one place and that our flexible delivery service met your expectations. Our team works hard to offer competitive prices and a great shopping experience, so it’s wonderful to know we hit the mark for you. Enjoy your new radiators, and if you ever need anything else, we’re here to help!
Best wishes,
Kim Brines
Excellent experience
I could not have the radiator i requested as it was out of stock not had been discontinued. They gave me an alternative which I accepted. Arrived within 24 hours of dispatch at 9am. Fitted by dinner time.
21 de fevereiro de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you for your feedback! We're sorry that your original choice was out of stock, but we're glad we could offer a suitable alternative. It's great to hear that delivery was prompt and that you had it fitted so quickly. If you ever need anything else, we're always happy to help!
Best wishes,
Kim Brines
great product
great product, well packaged, easily fitted, prompt delivery - great value
1 de fevereiro de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your kind review! We're thrilled to hear that you're happy with the product, packaging, and delivery. We really appreciate your feedback and are glad it was easy to fit. Your support means a lot to us!
Best Wishes,
Kim Brines
Fab company
This was my first time using Trade Radiators, I had a few problems with the radiator I was sent, but Customer services was absolutely fantastic throughout and Gemma Jørgensen was very helpful in solving any issues & replacing the radiator for me. Can't recommend them enough & thank you for all your help, best Nick👍
22 de janeiro de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your kind words! We're so glad to hear that Gemma and our customer service team were able to assist you and resolve the issues with your radiator. We truly appreciate your patience and understanding. It's fantastic to know that you had a positive experience with us, and we really appreciate your recommendation!
Thanks again for choosing Trade Radiators, and don't hesitate to reach out if you need anything else in the future.
Best Wishes,
Kim Brines
Great radiator valves
Super. service , lovely radiator valves fitted easily,look great , good price ,fast well packed delivery
30 de janeiro de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with the radiator valves and the service you received. It's great to know they fit perfectly and look great in your space. We really appreciate your feedback and hope to serve you again soon!
Best Wishes,
Kim Brines
Radiator looks great
Radiator looks great. Next day delivery. Price was good. Helpful staff, when I called. I looked at many online. None of the websites told me that the valves would need to be ordered separately. So, glad I phone
29 de janeiro de 2025
Avaliação não solicitada
Resposta da TradeRadiators
hank you for your feedback! We're really glad to hear you’re happy with the radiator and that the delivery went smoothly. We totally understand how it can be tricky to keep track of the additional parts, so it’s great that our staff were able to help with the valve info. We always try to provide as much clarity as possible, but we’ll definitely take your comment on board to improve the online details. If you need anything else or have more questions, don’t hesitate to reach out!
Best Wishes,
Kim Brines
Excellent after sales customer service
Excellent after sales customer service, I’ve bought 13 radiators from trade radiators and after a few months one of them developed a minor issue. After contacting customer service they were able to arrange for the to be radiator collected and fixed. Great communication throughout from Gemma.
The radiators are great and the customer service matches - I would definitely recommend
28 de janeiro de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your kind words! We're thrilled to hear that you're happy with both our radiators and the after-sales service. Gemma and the team always strive to provide top-notch support, and it’s great to know that we could resolve the issue for you quickly. Your recommendation means a lot to us! If you ever need anything else, don’t hesitate to reach out.
Thanks again for choosing Trade Radiators! 😊
Best wishes,
Kim Brines
Love my Nordic Oslo columns
Would definitely recommend Trade Radiators. Have experienced a great variety & choice of valves, rads and towel rails. Appreciated the ease of using the website, helpful customer service by email and phone, smooth efficient deliveries & returns /refunds and all round good quality which has made me very happy & impressed.
My plumbers commented on the quality of the column rads and valves and even complimented the fact that Kim and Gemma knew their stuff on the phone.
I am so pleased I went ahead with my purchases, replaced all my old rads with Nordic Oslo columns , giving off so much heat and look so beautiful, like they were always there. Thank you TR .
27 de janeiro de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your fantastic review! We’re thrilled to hear you had such a positive experience with us at Trade Radiators. It’s great to know that the variety and quality of our products, along with the service from Kim and Gemma, made such an impression—your plumber's compliments mean a lot to us!
We’re so happy to hear that your new Nordic Oslo columns are not only performing beautifully but also look like they’ve always been a part of your space. Thank you for choosing us for your radiator upgrade, and for taking the time to share your feedback. If you ever need anything else, don’t hesitate to reach out. We’re here to help!
Enjoy your new radiators, and thanks again for recommending us!
Best wishes
Yasmin Dar
Great prices and very fast delivery
Great prices and very fast delivery. One of the items ordered had just gone out of stock but I received an immediate email telling me this and very usefully added a link to a similar item which I then ordered. The item was slightly cheaper and the refund to my PayPal account was done straight away. Great customer service. I have used Trade Radiators before and will use them again - highly recommended.
10 de janeiro de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with our service. It's great that the alternative item worked out for you, and we’re glad we could get the refund processed quickly. We really appreciate your continued trust in us and look forward to serving you again in the future! Thanks for recommending us. 😊
Best Wishes
Kim Brines
Irresponsible trader for the brand they…
Irresponsible trader for the brand they carry, apparently it’s the quality issue of the product but finding every excuse not to replace or refund……Terrible service and not protecting the customer’s interests
14 de janeiro de 2025
Avaliação não solicitada
Fast delivery. Lovely radiators.
Ordered the Nordic Raw Metal Column radiators.
Delivery came really quickly and the communication to both arrange the delivery and update on delivery were really good.
Love the radiators, they look great and the price was very competitive so we're very pleased.
16 de janeiro de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you for your fantastic 5-star review! We're delighted to hear that your radiators arrived quickly and that you love their appearance. If you have any questions in the meantime, just let us know.
Best wishes,
Kim Brines
Great product quickly delivered
The radiator I ordered arrived very quickly, was well wrapped therfore in excellent condition. It looked just as the pictures, I would highly recommend this company.
6 de janeiro de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you for your wonderful 5-star review! We're thrilled to hear that you received your product quickly and that you're pleased with our service. Your recommendation means the world to us!
Best wishes,
Kim Brines
Very satisfied
Ordered a vertical radiator from Trade Radiators. It came in a few days, in excellent condition and it was a good price. Very satisfied with the company and product.
10 de janeiro de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Thank you for the fantastic 5-star review! We’re delighted to hear that your order arrived quickly and that you’re happy with the quality. Your satisfaction is our top priority, and we appreciate your support!
Best wishes,
Kim Brines
Great product and excellent customer service …
Ordered a raw metal vertical radiator for our kitchen diner renovation and very pleased with it and the heritage valves. Great customer service as I needed some advice and it was easy to speak to an advisor.
14 de novembro de 2024
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your wonderful review! We're thrilled to hear that you're pleased with your raw metal vertical radiator and heritage valves. It's great to know that our customer service made the process easier for you. If you ever need any further assistance or advice in the future, don't hesitate to reach out. Enjoy your kitchen diner renovation!
Best Wishes
Kim Brines
Order reference 000760573
Order reference 000760573
Maybe for other customers went well, but my experience was horrible overall.
TradeRadiators used DX Express for my delivery and I never received my radiator because of DX, but at the same time, TradeRadiators did not handle the situation well, considering they had every chance to make it right and they couldn't.
2 weeks, 10 phone calls and 20 emails later, all I have is the refund of the order.
Based on my experience, I would not recommend TradeRadiators.
9 de janeiro de 2025
Avaliação não solicitada
Resposta da TradeRadiators
Hi Ermal,
Thank you for sharing your feedback, and we're truly sorry to hear about the frustration you've experienced. It's disappointing to learn that we fell short in addressing your delivery issue, especially when we strive to ensure smooth service for every customer.
We sincerely apologise for the inconvenience caused by DX Express and for the lack of resolution on our end. While we do rely on third-party couriers for delivery, it's clear that we should have done more to resolve the situation in a timely manner, and for that, we take full responsibility. Your experience is not reflective of the standard we aim to provide.
We appreciate the time you've taken to reach out, and we’ll be reviewing this matter internally to ensure this doesn’t happen again.
Once again, we're very sorry for your negative experience, and thank you for your feedback.
Best regards,
Kim Brines
Customer Service Team
Excellent customer service
Excellent customer service, description of rad good and delivery on time
Will be coming back for 3 more towels rails
Thank you
18 de dezembro de 2024
Avaliação não solicitada
Resposta da TradeRadiators
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our customer service, product description, and timely delivery. We look forward to assisting you with your next purchase of towel rails. If you need any help in the meantime, don't hesitate to reach out!
Best Wishes
Kim Brines
Great customer service
Had a problem with two radiators that we purchased a few years ago. Customer services replied immediately and solved our problem with a replacement. With no quibble. Would highly recommend.
18 de novembro de 2024
Avaliação não solicitada
Resposta da TradeRadiators
Thank you so much for your kind words! We're really glad to hear that our customer service team was able to resolve the issue quickly and to your satisfaction. We always strive to provide a hassle-free experience, and it’s great to know that we hit the mark for you. Your recommendation means a lot to us, and we’re here if you need anything in the future!
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