TradeRadiators Avaliações 611

Ordered 2 big radiators on Monday for the ongoing house renovation. First one in stock arrived next day. Next one on 5 days lead time arrived by Friday. All good except the fittings were missing on the large 3 column radiator. Contacted customer services late Friday on email and message service. Got a response on Monday that parts were being sent straight out. Contacted Tuesday as no tracking number or message about the parts delivery was received. Was told wait until Thursday for them. Parts actually arrived by Tuesday lunchtime by Parcel 24hr. Brilliant service. 10/10 support.

Bought a "white" column radiator from trade radiators, what arrived was and never has been white. Replacement we purchased from another company had the same specified RAL colour but the replacement was......White!
I contacted trade radiators, explained the situation, sent over images to show it was not as described but was fobbed off. Terrible product and equally terrible customer service. Ended up being £22 out of pocket for return shipping fees for an item that was mis-sold. No where on the listing page did it say anything about the colour being grey/beige. I genuinely do not understand why some companies do not describe the products accurately. The images are wrong, the description is wrong. It really is not difficult. I would never use this company again.

I've placed three orders with Trade Radiators recently and have received great products, pricing, and customer service every time.

Excellent service..delivery was made within 5 days by a courier service! communication before delivery was very good! Nordic Oslo radiators look fab so happy and will be ordering more as we move around house decorating:) Thanks again

Woke up to a charge of over 500.00 from a company I’ve never used or shopped with. Beware of fraud!

Edit - I obviously contacted my bank immediately! And it’s the truth of what happened to myself! It’s damaging to myself to have a charge from a company I’ve never used or heard of before this situation.

I ordered three radiators and one arrived damaged. I contacted Trade Radiators by email and received a prompt response from Amanda. Within 30 minutes the matter was resolved to my satisfaction with me receiving a discount on the radiator. Excellent customer service!

Avoid…can only agree with other comments about delay in delivery. Cheap but customer service just awful! At purchase guaranteed delivery within a specified time but two weeks later still waiting! Think twice about using…

Placed an order, 11 days later order still not shipped. . Well, if you put "Free, Fast delivery" on your website, people do expect a fast delivery, you know. Or at least inform/email your customers about any delays! Called them to see why it takes so long, said I just need to wait more ( not explanation whatsoever.. ) Cancelled and requested a refund, will order from someone else who can commit to a fast delivery!

I have been buying with Trade Radiators in Scotland since 2018 when updating our 3 storey home and their customer service has always been of the highest level, just flawless.

Amanda who runs their customer service team is phenomenal at her job, responsive to enquiries and emails, orders arrive quick, always well packaged and it makes shopping with them a joy. Now who would think you would be able to say shopping for radiators is that 😁?

We recently had an odd accidental situation and all I can share is that Amanda has gone above and beyond anyone’s expectations to help me. (Thank you Amanda) I truly cannot recommend this company enough and we recommend them to our customers too.

Easy to order, and good, responsive customer service - especially around making sure what we ordered arrived when we needed, which involved moving the delivery date a few times.

Used before and had excellent service, same again this time round.

They sent me the wrong radiator. All was sorted out within 5 days and that was over a weekend

Superb service and delivery. Kept me informed throughout the process.

Highly recommend

Rang trade radiators to confirm stock availability and possible delivery date. They confirmed they had 9 in stock and I would receive the radiator in 1 to 2 days. Well they exceeded my expectations by delivering the radiator on the next day well packaged and no visible damage. Great service from beginning to end of order. Based on my experience I would recommend trade radiators.

Excellent service from Trade Radiators. The sales department was most knowledgeable and helpful. The delivery was on time and delivered into my house with any prompting. Finally now the radiators are installed I could not be more satisfied with their performance.

The items were delivered on time and in perfect condition. They were well packaged to prevent any damage. The price was also competitive.

Speedy delivery. Item is as discribed.
Tried to order online which showed a discount code but transaction failed. Rang customer services who were very helpful however was charged full price.

I ordered a Towelrads Pisa ladder radiator online which arrived promptly but damaged. I spoke to Kim in the customer service team and was told to send an email with photos of the damage. Kim organised for a replacement radiator which arrived at 8am the following day. Unfortunately that was also damaged! So I messaged Kim again, who arranged for a second replacement to be sent out, arriving in good condition on the next working day. While it was extremely frustrating to be sent not one, but two, faulty rads, I was very pleased with how quickly and efficiently Kim responded to my complaints. Full marks for customer service, but the packaging/handling side of things at TradeRadiators needs some work.

Item was easy to Order
I requested a change of Item within 24 hours via telephone .....Agent assured me change had been made ....Original order was delivered!

Fast delivery, great quality product and great
Price. Would definitely recommend and use this company again