Terrible customer service, and part of my online order did not arrive. I received my package by courier. One of the two items was missing. I notified Trade Secrets by email and voicemail. I... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
***Mise-a-jour: Trade Secrets a réglé ce fâcheux incident de façon professionnelle, en communiquant rapidement avec moi*** (J' ai reçu ma commande de shampoings 9 jours plus tard et plusieurs pots n'... Ver mais
A empresa respondeu
When I was shopping for styling products, I found out that the Trade Secret stores I had previously visited in person have an online store as well - great news, since I have since moved to an areas n... Ver mais
A empresa respondeu
Excellent customer service (and great sale prices). CS reached out via email when there was minor confusion about an order, all quickly resolved. Very impressed.
A empresa respondeu
Detalhes da empresa
- Loja de produtos para cabelo
- Fornecedor de Produtos de Beleza
- Loja de Produtos de Beleza
- Loja de Cosméticos
Escrito pela empresa
Shop hundreds of top salon brands trusted by professionals. From hair care, nails, and skincare to cosmetics, false lashes, and human hair extensions — we carry only the best. At Trade Secrets, you'll find iconic names like OPI, Milk_Shake, BaBylissPRO, Moroccanoil, Redken, AG Hair, and many more. Every product we offer is backed by quality and guaranteed warranties. Trade Secrets is your one-stop beauty destination for salon-grade excellence.
Informações de contato
Canadá
- tradesecrets.ca
Great deals on selected products.
4,2
Muito Bom
218 avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
What I needed at best price
You had the product I wanted at the best price and in all the shades and delivered quickly and free. Perfect.
9 de janeiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Nice hair brush
I ordered January 3 and it is now January 15 and I haven't received my order!!! Not even and email saying it was sent! Update, my emails went to spam and I didn't know. Hair brush arrived and it is exactly as shown, very nice
8 de janeiro de 2026
Resposta da Trade Secrets
We sincerely apologise for the inconvenience you have experienced.
Our records indicate that your order was shipped promptly and a confirmation email was sent; please check your spam or junk folder in case it was redirected there. For your convenience, I am re sending your confirmation and tracking information now.
Please note that due to severe winter weather conditions in several regions of Canada, delivery delays are expected. We appreciate your understanding and hope to have the opportunity to improve your experience with our services.
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Great products and pricing
They always have what I’m looking for and great prices and shipping. Good selection as well.
8 de janeiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Great product
Ordered Redken Big blowout. Great user experience placing the order. Efficient delivery. Very pleased.
This is a great product to apply to hair for body and heat protection before blow dry styling.
8 de janeiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Item was good
Item was good. Customer service was not. Hours on Google maps were incorrect. No one answers the phone when you call
7 de janeiro de 2026
Resposta da Trade Secrets
We sincerely apologise for the inconvenience you have experienced. We have sent a separate email with the necessary details regarding your situation. Please let us know if there is anything further we can do to assist you. We appreciate your understanding and hope to have the opportunity to improve your experience with our services.
Over a month and still no delivery
I placed an order on December 5th. It has not moved since December 11th - there's no tracking updates. I emailed Trade Secrets support on Dec 22 and no reply even as of today. I called on Dec 23 and someone said they'd email me back, still no email. I have called several times since and no one picks up the phone. Is this company a scam?
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Trade Secrets
We sincerely apologise for the inconvenience you have experienced.
We have sent a separate email with the necessary details regarding your situation. Please let us know if there is anything further we can do to assist you.
We appreciate your understanding and hope to have the opportunity to improve your experience with our services
All products are great
26 de novembro de 2025
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Great fast service and delivery
Great fast service and delivery . Love the discounts too
25 de novembro de 2025
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
I like the trade secrets company
I like the trade secrets company, I love the product that I buy, however, their delivery is really incompetent. Incompetent. I probably will not order online again due to the fact that delivery took 6 days and multiple times that they said they showed up and did not.
24 de novembro de 2025
Resposta da Trade Secrets
We sincerely apologise for the inconvenience you have experienced and hope to have the opportunity to improve your experience with our services.As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Hair products
The products arrived very quickly and well package. The AG shampoo had extra tape to seal the spout which was somewhat effective.
28 de novembro de 2025
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Again great delivery and choice and…
Again great delivery and choice and ease of ordering. Thanks for making it simple. Happy holidays
27 de novembro de 2025
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
I placed my order on Nov 22 but I still…
I placed my order on Nov 22 but I still have not received my items and there is no update in the SHOP app
28 de novembro de 2025
Resposta da Trade Secrets
We sincerely apologise for the inconvenience you have experienced.
We have sent a separate email with the necessary details regarding your situation. Please let us know if there is anything further we can do to assist you.
We appreciate your understanding and hope to have the opportunity to improve your experience with our services.
This is a gift so I can’t comment
27 de novembro de 2025
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Fast deliver
26 de novembro de 2025
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Package arrived quickly and in good…
Package arrived quickly and in good shape.
25 de novembro de 2025
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Great prices and fast shipping.
25 de novembro de 2025
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Defective product
Was sent a hairdryer that was clearly an ‘open box’. Hair dryer motor made a very strange noise, didn’t blow air and smelled burnt. Returned defective product and ordered the same dryer from somewhere else which is how I can tell the box I was sent from TS had been opened and probably returned by someone else and resold by TS as new.
25 de novembro de 2025
Resposta da Trade Secrets
We sincerely apologise for the inconvenience you have experienced.
We have sent a separate email with the necessary details regarding your situation. Please let us know if there is anything further we can do to assist you.
We appreciate your understanding and hope to have the opportunity to improve your experience with our services.
If you could send me the invoice right…
If you could send me the invoice right after the order was received, then it would be perfect. For the first time customer, it would be more assuring that I would receive the product.
24 de novembro de 2025
Resposta da Trade Secrets
We sincerely apologise for the inconvenience you have experienced.
We have sent a separate email with the necessary details regarding your situation. Please let us know if there is anything further we can do to assist you.
We appreciate your understanding and hope to have the opportunity to improve your experience with our services.
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