Terrible customer service, and part of my online order did not arrive. I received my package by courier. One of the two items was missing. I notified Trade Secrets by email and voicemail. I... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
***Mise-a-jour: Trade Secrets a réglé ce fâcheux incident de façon professionnelle, en communiquant rapidement avec moi*** (J' ai reçu ma commande de shampoings 9 jours plus tard et plusieurs pots n'... Ver mais
A empresa respondeu
When I was shopping for styling products, I found out that the Trade Secret stores I had previously visited in person have an online store as well - great news, since I have since moved to an areas n... Ver mais
A empresa respondeu
Excellent customer service (and great sale prices). CS reached out via email when there was minor confusion about an order, all quickly resolved. Very impressed.
A empresa respondeu
Detalhes da empresa
- Loja de produtos para cabelo
- Fornecedor de Produtos de Beleza
- Loja de Produtos de Beleza
- Loja de Cosméticos
Escrito pela empresa
Shop hundreds of top salon brands trusted by professionals. From hair care, nails, and skincare to cosmetics, false lashes, and human hair extensions — we carry only the best. At Trade Secrets, you'll find iconic names like OPI, Milk_Shake, BaBylissPRO, Moroccanoil, Redken, AG Hair, and many more. Every product we offer is backed by quality and guaranteed warranties. Trade Secrets is your one-stop beauty destination for salon-grade excellence.
Informações de contato
Canadá
- tradesecrets.ca
Great deals on selected products.
4,2
Muito Bom
218 avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Customer satisfaction
Ordering is easy and fast delivery , couldn’t ask for better service.
I got my favourite product at a great price as a bonus.
Really felt valued as a customer thanks Trade Secrets
29 de janeiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Quick service and bonus items
29 de janeiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Good sales and selection
29 de janeiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Love your website
Love your website. Love the price I got for my hair products. So I bought 3. Saved money which I love. Fast reliable delivery as well. Love getting emails telling me where exactly my parcel is, and when it will be delivered. Right down to the hour. Thank you so much.
29 de janeiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Secure and easy delivery.
27 de janeiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Easy,Fast Efficient
Easy ordering information on when product was shipped. Excellent pricing. You have a new customer for sure
26 de janeiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Selection and pricing was good
Selection and pricing was good. Shipping didn't have too much information until the item was already near delivery. Would be great to have a bit more description on the items.
12 de janeiro de 2026
Resposta da Trade Secrets
We sincerely apologise for the inconvenience you experienced.
To make up for your experience, a 15% discount will be automatically applied to your next purchase. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.
New Babyliss Nano Titanium…
I ordered my new Babyliss Nano Titanium hairdryer from Trade Secrets. I received it within 3 days. It was very well packaged, all the pieces were there and unbroken. I enjoy using it, it is much lighter than my old one. Also my hair dries quicker and I like all the different settings.
8 de janeiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Great communication, great products!
When I was shopping for styling products, I found out that the Trade Secret stores I had previously visited in person have an online store as well - great news, since I have since moved to an areas not close by. Trade Secrets had great pricing, free delivery, and actually delivered a day earlier than their original shipping ETA. Everything arrived in good condition, I will shop with them again.
7 de janeiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Easy to order online
Easy to order online, shipped fast, trusted chain of stores
I see your reply below how do I accept your future discount offer?
12 de janeiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Navigating website and purchase options…
Navigating website and purchase options was easy. Items arrived quickly and in perfect condition. Price was good.
12 de janeiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Very good quality products at great…
Very good quality products at great prices. Quick delivery!!!
12 de janeiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Quick shipping, good prices
The items I needed were on sale at a great price compared to elsewhere. Shipping was very quick and everything arrived well packaged. The only con was that I never actually received an order confirmation email or shipping email from Trade Secrets directly – only my payment confirmation from PayPal. But the items arrived after just a few days so it wasn't a problem in the end.
9 de janeiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Good service and selection.
Good service and selection.
The freebee cleansing wipes were pretty dry inside.
9 de janeiro de 2026
Resposta da Trade Secrets
We sincerely apologise for the inconvenience you experienced.
To make up for your experience, a 15% discount will be automatically applied to your next purchase. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.
Terrible customer service
Terrible customer service
Ordered item in Nov it took weeks to get delivered, no tracking, follow up with admin and they kept promising me to send a replacement and never did. When the $350 curling iron finally came it was broke, had to return and still waiting on a replacement. Didn’t even offer to expedite the shipping to me. Absolutely awful. Will never purchase or recommend you to anyone
9 de janeiro de 2026
Resposta da Trade Secrets
We sincerely apologise for the inconvenience you have experienced.
We have sent a separate email with the necessary details regarding your situation. Please let us know if there is anything further we can do to assist you.
We appreciate your understanding and hope to have the opportunity to improve your experience with our services
Ordering on line.
I ordered a curling iron on line. It was easy, quick, packaged well and received it in a few days. Babyliss is a great product! It was great doing business with you.
9 de janeiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Rapid delivery and free gifts!
8 de janeiro de 2026
Resposta da Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
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