Terrible customer service, and part of my online order did not arrive. I received my package by courier. One of the two items was missing. I notified Trade Secrets by email and voicemail. I... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
***Mise-a-jour: Trade Secrets a réglé ce fâcheux incident de façon professionnelle, en communiquant rapidement avec moi*** (J' ai reçu ma commande de shampoings 9 jours plus tard et plusieurs pots n'... Ver mais
A empresa respondeu
When I was shopping for styling products, I found out that the Trade Secret stores I had previously visited in person have an online store as well - great news, since I have since moved to an areas n... Ver mais
A empresa respondeu
Excellent customer service (and great sale prices). CS reached out via email when there was minor confusion about an order, all quickly resolved. Very impressed.
A empresa respondeu
Detalhes da empresa
- Loja de produtos para cabelo
- Fornecedor de Produtos de Beleza
- Loja de Produtos de Beleza
- Loja de Cosméticos
Escrito pela empresa
Shop hundreds of top salon brands trusted by professionals. From hair care, nails, and skincare to cosmetics, false lashes, and human hair extensions — we carry only the best. At Trade Secrets, you'll find iconic names like OPI, Milk_Shake, BaBylissPRO, Moroccanoil, Redken, AG Hair, and many more. Every product we offer is backed by quality and guaranteed warranties. Trade Secrets is your one-stop beauty destination for salon-grade excellence.
Informações de contato
Canadá
- tradesecrets.ca
Great deals on selected products.
4,2
Muito Bom
218 avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
You sent the wrong body wash
You sent the wrong body wash, it was suppose to be Crew Classic Body Wash and you sent 24 hr Deodorant Body Wash ?
28 de outubro de 2025
Resposta da Trade Secrets
We are really sorry for the inconvenience. We have emailed you with the further details, please let us know if there's anything else you're looking for. Please accept our apologies and give us a chance to improve our services.
Order came when promised.
21 de outubro de 2025
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
The experience was professional. Received email notifications to let me know where the item was at, until the delivery.
The experience was professional.
28 de outubro de 2025
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Great selection and prices.
27 de outubro de 2025
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Great experience every time!
Fast shipping, great promotional offers. Repeat customer from Québec, very satisfied.
15 de outubro de 2025
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Great all around
Quick delivery, good communication & great products available. Everything I ordered online arrived carefully packaged and exactly as described.
21 de outubro de 2025
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
I had reached out about my account a…
I had reached out about my account a few times and no response. After waitg for a reply , the product i wanted sold out. I went ahead and placed an order and the day after they post a promo for the redkin products so once again missed out . I get this for a review however still not response to my messages . Not impressed
17 de outubro de 2025
Resposta da Trade Secrets
We are really sorry for the inconvenience. We have emailed you with the further details, please let us know if there's anything else you're looking for. Please accept our apologies and give us a chance to improve our services.
EXCELLENT!!!
15 de outubro de 2025
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Very prompt nd reliable service with in…
Very prompt nd reliable service with in Canada🇨🇦
2 de outubro de 2025
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Very helpful customer service!
16 de setembro de 2025
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
The product was received in a timely…
The product was received in a timely fashion & exactly what I ordered. It was packaged properly as not subject to breaking.
4 de setembro de 2025
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Great product and quick delivery!
2 de setembro de 2025
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
They have great products shipping is on…
They have great products shipping is on time
10 de setembro de 2025
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Free shipping and a little gifty with…
Free shipping and a little gifty with my order - always speedy turnaround and quality products.
11 de setembro de 2025
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Was not the product,That you show me on your’s site
Was not the product, that I bought,very desapointed.
9 de setembro de 2025
Resposta da Trade Secrets
We are really sorry for the inconvenience. We have emailed you with the further details, please let us know if there's anything else you're looking for. Please accept our apologies and give us a chance to improve our services.
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