Terrible customer service, and part of my online order did not arrive. I received my package by courier. One of the two items was missing. I notified Trade Secrets by email and voicemail. I... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Last week I was laying in bed scrolling TikTok when I came across a reel about the new Trade Secrets Outlet opening. The next morning, I made it my mission to check it out since I buy a lot of m... Ver mais
***Mise-a-jour: Trade Secrets a réglé ce fâcheux incident de façon professionnelle, en communiquant rapidement avec moi*** (J' ai reçu ma commande de shampoings 9 jours plus tard et plusieurs pots n'... Ver mais
A empresa respondeu
When I was shopping for styling products, I found out that the Trade Secret stores I had previously visited in person have an online store as well - great news, since I have since moved to an areas n... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de produtos para cabelo
- Fornecedor de Produtos de Beleza
- Loja de Produtos de Beleza
- Loja de Cosméticos
Escrito pela empresa
Shop hundreds of top salon brands trusted by professionals. From hair care, nails, and skincare to cosmetics, false lashes, and human hair extensions — we carry only the best. At Trade Secrets, you'll find iconic names like OPI, Milk_Shake, BaBylissPRO, Moroccanoil, Redken, AG Hair, and many more. Every product we offer is backed by quality and guaranteed warranties. Trade Secrets is your one-stop beauty destination for salon-grade excellence.
Informações de contato
Canadá
- tradesecrets.ca
Great deals on selected products.
4,2
Muito Bom
219 avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Quality products at great prices
Product was exactly what I was looking for at a reasonable price, delivered quickly
27 de agosto de 2025
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
bon produit
Nous n'avons pas trouvé le produit que ma fille avait acheter en magasin mais nous avons trouvé un similaire. En fouillant j'ai aussi trouvé un shampooing et un revitalisant pour moi. J'ai hâte de voir les résultats
23 de agosto de 2025
Avaliação não solicitada
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Excellent Service & Products
I recently ordered great quality shampoos and conditioners from Trade Secrets. The package was well packed and was shipped very quickly. Shipping was free and Trade Secrets enclosed two free gifts for me. I will definitely order from them again and highly recommend them!
13 de agosto de 2025
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Found the product I was looking for +…
Found the product I was looking for + fast, free shipping. Great experience. Thank you!
15 de agosto de 2025
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
I sent an email prior to this
I sent an email showing that only 1 of my 2 products arrived and I have heard NOTHING back from you at all. Not very good service for sure - luckily the Post Office found the missed product and called me. However, I am extremely disappointed in your lack on acknowledgment of my email. I sent pictures but can’t add them to this.
21 de agosto de 2025
Resposta da Trade Secrets
Hi Peri, we really apologise for the inconvenience this has caused. It was our genuine mistake that we might have skipped the email or to give instructions to our warehouse team We would like to offer you 15% off on your next purchase, please accept our apologies.
Good selection of products and easy to…
Good selection of products and easy to find.
11 de agosto de 2025
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Shipping was a real hassle
Shipping was a real hassle. It took 3 phone calls to the shipper over 3 days plus updating the shipping instructions to get them to understand on the phone that no signature was needed. Finally got the driver to agree to leave the package. Said he would leave it. Got home and it was not there. 30 minutes later a different guy showed up with it and insisted on a signature.
Honestly it was not worth all of that .
15 de agosto de 2025
Resposta da Trade Secrets
Hello Melanie We really apologise that you had to go through this. The order exceeded a specific amount, and we imposed a signature requirement during shipment for security reasons to make sure the box doesn't get misplaced or the delivery goes missing. We'll make sure not to include this security precaution in future shipments to you, and I'll also add it to your account. I apologise for any inconvenience this has caused. We would like to offer you 15% off on your next purchase, please accept our apologies.
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order.
Quick and easy
I found what I wanted quickly and easily. Ordering was simple and delivery was fast and efficient.
12 de julho de 2025
Avaliação não solicitada
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order.
Amazing experience
Easy to order, fast delivery and amazing job keeping me updated with my delivery. Trade secrets also has one of the best customer service.
2 de julho de 2025
Avaliação não solicitada
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. We would need the order reference for that, if you could email that to info@gsbeauty.ca
Prompt and efficient delivery with…
Prompt and efficient delivery with regular updates.
5 de julho de 2025
Avaliação não solicitada
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order.
Excellent prices and variety of products
Prompt service. Excellent prices. Great variety of products. Something for everyone
1 de julho de 2025
Avaliação não solicitada
Resposta da Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order.
Maryam the manager and Monica provided…
Maryam the manager and Monica provided excellent service and I left feeling very pleased. Would give them 10 stars if I could!
I would recommend them for anyone very trustworthy people.
23 de junho de 2025
Avaliação não solicitada
Not happy
I think I received about 10 notifications about this delivery, many that were contradicting, many that were untrue. I was told a delivery attempt was made which was not true as I was home the whole day. It took many more days than previous deliveries from the same company. All in all not a great experience.
30 de maio de 2025
Avaliação não solicitada
Resposta da Trade Secrets
Thanks for your message. We are sorry to hear about the trouble with your delivery. Could you please send us your order reference number? We’ll look into this right away and do our best to sort it out.
Rida
Rida, she's really nice. I recommend her whoever wants to get a haircut with everything. She is very friendly.
14 de maio de 2025
Avaliação não solicitada
SCAM
Placed a order more than a week ago and still never received a email that my order has been shipped emailed them and still no response. Really wish I read these other reviews before I have ordered. Seems like a scam not sure where to go from here. DO NOT ORDER FROM THEM
10 de abril de 2025
Avaliação não solicitada
Resposta da Trade Secrets
We're truly sorry to hear about your experience and the delay in communication. This is absolutely not the level of service we aim to provide. Please know that we are not a scam — we’re a legitimate business and take all orders seriously.
We’d like to resolve this for you as quickly as possible. If you haven’t received a response yet, please email us again at info@tradesecrets.ca with your order number, and we’ll prioritize your request.
Thank you for bringing this to our attention — your feedback helps us do better.
Trade Secrets Team
une compagnie avec un très mauvais…
une compagnie avec un très mauvais service pas loin de la fraude. J'ai commandé 2 produits j'ai reçus les mauvais produits que j'ai retournés j'ai mon numéro de repérage de poste canada, trade secrets disent qu'ils n'ont jamais rien reçu. J'ai demandé un remboursement après 2 mois j'obtiens une réponse d'eux ils acceptent de remboursé (car eux ont reçu un remboursement de poste canada) mais ils ne m'ont jamais remboursé. je crois que c'est frauduleux
ATTENTION À CETTE COMPAGNIE !!!
4 de abril de 2025
Avaliação não solicitada
Resposta da Trade Secrets
Nous sommes sincèrement désolés pour cette mauvaise expérience. Ce genre de situation est très préoccupant pour nous et ne reflète pas les standards de service que nous souhaitons offrir.
Nous comprenons parfaitement votre frustration concernant les produits erronés et le retour. Si vous avez un numéro de suivi confirmant que le colis nous est bien parvenu, nous voulons absolument faire le nécessaire. Veuillez nous contacter à nouveau à info@tradesecrets.ca avec les détails de votre commande et le numéro de suivi. Nous allons revoir votre dossier immédiatement pour résoudre cela correctement.
Merci de nous avoir alertés — votre message est pris au sérieux.
– L’équipe Trade Secrets
I regularly visit Trade Secrets for all…
I regularly visit Trade Secrets for all my threading and hair services. Their services are exceptional, and the staff is very nice and considerate. Some of the girls talk less due to language barriers, but their service quality remains outstanding. I highly recommend this place.
1 de fevereiro de 2025
Avaliação não solicitada
2 weeks ago No News
I ordered over 2 weeks ago, no news about shipping or anything I sent many emails without answer. Worst cs — DO NOT ORDER THERE
29 de novembro de 2024
Avaliação não solicitada
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