Travel Compendium Avaliações 486

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The organisation for our London ABBA experience trip was spot on. The hotel was very good and ideally situated to make the most of our stay. The addition of two guided walks was great and most enjoyab... Ver mais

Avaliado com 4 de um total de 5 estrelas

Booking says tickets within one week….didnt get them until day before event after composing to Travelzoo. TELEPHONE No. On booking details was unobtainable and contact forms were not responded to. N... Ver mais

Avaliado com 5 de um total de 5 estrelas

We booked for two nights in crown plaza Kings Cross and the ABBA voyage experience. The hotel was well located with a bus stop outside Kings cross station approximately 5 mins journey time. Very... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

everything went to plan, no issues whatsoever. easy contactable with friendly staff willing to help. really good experience and will definetaly use this company again

Detalhes da empresa

  1. Agência de Viagens

Escrito pela empresa

The Travel Compendium team aims to provide our customers with memorable travel experiences at competitive prices by offering curated unique packages and a streamlined booking process. Through these packages, we can include more bang-for-your-buck. From the hotel to transfers, attractions to restaurants, we work with our partners to offer exclusive “extras” to our travelers at all points of the trip and offer packages that enhance your vacation at exceptional rates. Composed of seasoned travelers, we pride ourselves on the quality of the packages we offer for all budget ranges.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

486 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

A Disappointing Outcome

It was easy to make the booking for a mini package (event tickets, 2 nights accommodation and transport between hotel and venue) with Travel Compendium.
When I contacted them with a query, I received a helpful reply without undue delay.
However, I cannot comment on how the practicalities of the break would have been handled or how efficient, or otherwise, the organisation of the included transport proved to be, because I was unable to take the trip as I'd been unexpectedly admitted to hospital.

In addition, I was informed that the Ts & Cs of the booking precluded any refund being given.

28 de outubro de 2025
logotipo da Travel Compendium

Resposta de Travel Compendium

Dear Annette,

We are very sorry to hear about your bad experience.

As previously requested, we asked you to please provide proof or evidence so that we could try to cancel the booking or reduce the applicable fees. 

Unfortunately, we did not receive any response or documentation from your side.

We are very sorry again for the inconvenience caused.

Kind regards,
-----
Rafael
Customer Support Specialist

Avaliado com 5 de um total de 5 estrelas

Wonderful experience

It was brilliant from start to finish so well put together

23 de outubro de 2025
logotipo da Travel Compendium

Resposta de Travel Compendium

Dear Lyn,

We are very happy to hear that your trip was so good, and we look forward to seeing you again in the future!

Kind regards,
-----
Rafael
Customer Support Specialist

Avaliado com 5 de um total de 5 estrelas

All went well and as planned

All went well and as planned

14 de outubro de 2025
logotipo da Travel Compendium

Resposta de Travel Compendium

Dear Dougie,

It’s wonderful to know that you had such a great experience! 

We can’t wait to welcome you back again in the near future.

Kind regards,
-----
Rafael
Customer Support Specialist

Avaliado com 5 de um total de 5 estrelas

ABBA Voyage two day break

An excellent experience from start to finish. The hotel was lovely, such a quiet room and delicious breakfast.
The coach driver and his assistant to the venue were kind and considerate.
The Abba Voyage concert was amazing

22 de outubro de 2025
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Resposta de Travel Compendium

Dear Lynn,

We are very happy to hear that you enjoyed your trip so much! 

We look forward to serving you again very soon.

Kind regards,
-----
Rafael
Customer Support Specialist

Avaliado com 5 de um total de 5 estrelas

7 Devonshire girls come to ABBA

A party of 7 of us came up for the ABBA experience. The whole process and experience was fantastic

23 de outubro de 2025
logotipo da Travel Compendium

Resposta de Travel Compendium

Dear Nicola,

Many thanks for your kind words! 

We truly appreciate it, and we hope to have the pleasure of serving you again in the future.

Kind regards,
-----
Rafael
Customer Support Specialist

Avaliado com 5 de um total de 5 estrelas

Enjoyed the whole experience

Enjoyed the whole experience. Hotel was great, a lovely superior room with breakfast included.
ABBA Voyage was amazing, a definite must see. Straight forward pick up and collection by coach and fast track into the venue, no queuing!

9 de outubro de 2025
logotipo da Travel Compendium

Resposta de Travel Compendium

Dear Kirsty,

Many thanks for your kind words!

We’re delighted to hear that you enjoyed the experience, and we hope to have the pleasure of serving you again in the future.

Kind regards,
-----
Rafael
Customer Support Specialist

Avaliado com 5 de um total de 5 estrelas

Had to cancel

Had to cancel as my wife had to go to Cardiff for a very serious, very short notice operation. She is still there with complications. Despite the booking being non refundable etc the company managed to refund all but a booking fee, a very welcome bonus in a very difficult time for me. Thank you for being so helpful and understanding.

27 de setembro de 2025
logotipo da Travel Compendium

Resposta de Travel Compendium

Dear Robin,

Many thanks for your kind words. 

We hope that the surgery goes smoothly and that your recovery is even better. 

We look forward to welcoming you in the future.

Kind regards,
-----
Rafael
Customer Support Specialist

Avaliado com 5 de um total de 5 estrelas

Exceptional experience!

Great experience, the hotel was excellent and the transport to and from the ABBA Voyage Arena was seamless and just a short walk from the hotel. Once at the ABBA Arena it was so easy to find our seats and really enjoy the event. I would use this company again as they were always so helpful when I asked anything!

18 de setembro de 2025
logotipo da Travel Compendium

Resposta de Travel Compendium

Dear Audrey,

Many thanks for your kind words. 

We are so happy to hear that you enjoyed your trip and the concert, and we truly hope to see you again very soon.

Best regards,
-----
Rafael
Customer Support Specialist

Avaliado com 1 de um total de 5 estrelas

The guide was not really helpful

The guide was not really helpful. He only discussed meeting time and departure time I didn’t feel there was enough explanation on what we were seeing and visiting. It sounded he was just repeating things that he memorised instead of actually creating conversation and engaging with the people. Overall a bit boring, rushed, and not very informative.

20 de setembro de 2025
logotipo da Travel Compendium

Resposta de Travel Compendium

Dear Sylvana,

We are very sorry to read your negative review, as we have not received any other similar claims regarding this guide. 

We hope you enjoyed the rest of the tour.

Best regards,
-----
Rafael
Customer Support Specialist

Avaliado com 5 de um total de 5 estrelas

The hotel was of an excellent standard

The hotel was of an excellent standard
It was ideally situated for easy access to everywhere.
The coach travel was punctual and efficient, giving a tour of the City of London as well as getting us to Abba.
The show was fantastic with great seats.

24 de setembro de 2025
logotipo da Travel Compendium

Resposta de Travel Compendium

Dear Chris,

Many thanks for your kind words. 

We are delighted to hear that you enjoyed your experience and look forward to welcoming you again in the future.

Best regards,
-----
Rafael
Customer Support Specialist

Avaliado com 5 de um total de 5 estrelas

Everything worked to plan

Everything worked to plan. Hotel, travel, and Great Show. All very good.

8 de setembro de 2025
logotipo da Travel Compendium

Resposta de Travel Compendium

Dear Fred,

Thank you very much for your kind message. 

We greatly value your feedback and look forward to assisting you again in the future.

Best regards,
-----
Rafael
Customer Support Specialist

Avaliado com 5 de um total de 5 estrelas

ABBA Voyage package

Second time we have used this company for a ABBA package. Hilton hotel was great, lovely room , great choice of food at breakfast. Staff st hotel were all very friendly and helpful.. Great to have an ABBA coach to the venue and to be brought back to Victoria as well. Concert fab, a great time was had.

12 de setembro de 2025
logotipo da Travel Compendium

Resposta de Travel Compendium

Dear Eileen,

Many thanks for your kind words. 

We truly appreciate your feedback and hope to serve you again in the future.

Best regards,
-----
Rafael
Customer Support Specialist

Avaliado com 5 de um total de 5 estrelas

No worries, everything perfect

Information timely and useful
Tickets and voucher received as described on time

28 de agosto de 2025
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Resposta de Travel Compendium

Dear Bruno,

Many thanks for your kind words. 

We are delighted to hear your feedback and truly appreciate you sharing it with us.

Best regards,
-----
Rafael
Customer Support Specialist

Avaliado com 5 de um total de 5 estrelas

Overall great experience!

Easy to use website for booking. Prompt answers to questions asked. Transports were excellent, nice drivers and vehicles we had transport from Heathrow airport to the holiday inn in Kensington and then later from the hotel to Southampton cruise port. Accommodations were clean and breakfast was provided. Very good experience and cost friendly!

20 de agosto de 2025
logotipo da Travel Compendium

Resposta de Travel Compendium

Dear Triva,

Many thanks for your kind words. 

We are delighted to hear that you enjoyed your experience so much, and we truly hope to serve you again in the future.

Best regards,
-----
Rafael
Customer Support Specialist

Avaliado com 5 de um total de 5 estrelas

Coldplay concert

The seats we had for the Coldplay concert were extremely good and the hotel where we stayed was exceptional. The whole experience was very good indeed

27 de agosto de 2025
logotipo da Travel Compendium

Resposta de Travel Compendium

Dear Sandra,

Thank you very much for your kind feedback. 

We look forward to welcoming you again in the future.

Best regards,
-----
Rafael
Customer Support Specialist

Avaliado com 5 de um total de 5 estrelas

Thank you!

You delivered everything that you promised, a lovely hotel and great seats for Coldplay

3 de setembro de 2025
logotipo da Travel Compendium

Resposta de Travel Compendium

Dear Louise,

Many thanks for your kind words, and we truly hope to serve you again in the future.

Best regards,
-----
Rafael
Customer Support Specialist

Avaliado com 5 de um total de 5 estrelas

Communication good & value for money

Communication was good especially nearer the event to ensure tickets were accessed correctly. Although initially we were disappointed to receive restricted seats at Coldplay Wembley (section 549), the view was actually really good & amazing concert. The hotel was in a good location near Kings Cross station and the room and food were of a high standard.

3 de setembro de 2025
logotipo da Travel Compendium

Resposta de Travel Compendium

Dear Sam,

Many thanks for your kind words. 

We are delighted to hear that you enjoyed both the hotel and the concert. 

It was a pleasure to have you with us, and we truly hope to have the opportunity to serve you again in the future.

Warm regards,
-----
Rafael
Customer Support Specialist

Avaliado com 4 de um total de 5 estrelas

Coldplay concert package

Everything seemed to fit together well but there were several different agencies involved which was a little confusing. The Coldplay concert itself was awesome! A fabulous experience.

3 de setembro de 2025
logotipo da Travel Compendium

Resposta de Travel Compendium

Dear Wan Jie,

Many thanks for your kind feedback. 

We are happy to hear about your nice experience, and we will do our best to improve our communication in the future.

Best regards,
-----
Rafael
Customer Support Specialist

Avaliado com 2 de um total de 5 estrelas

Very Disappointed

We booked a transfer from Heathrow to Southampton. Our booking stated Booking Summary
Essentials - LHR > SOU
$340

City Walks - Royals and Landmarks Tour
Included

City Walks - Wizard Walk
Included

Private Transfer - From Heathrow Airport to Southampton Port
Included

Total incl. tax
$340
Price details

When our driver picked us up, he had no knowledge of the City Walk tours we were expecting as part of our transfer. He stated that it was not included in his instructions for the day and mentioned it was not on the way to our destination. We had planned to enjoy these tours en route to Southport, so this was very disappointing.

As a result, we arrived at our hotel far too early and were left waiting nearly five hours to check in. One of the main reasons we selected your company was because the tours were advertised as part of the transfer service. Unfortunately, this experience felt misleading and left us dissatisfied.

Given this, I will not be recommending your services in the future.

16 de agosto de 2025
logotipo da Travel Compendium

Resposta de Travel Compendium

Dear Sarah,

Please note that the walking tours are not connected to the transfer service, as they are managed by separate providers. 

Additionally, the walking tours are offered free of charge as a complimentary service and courtesy.

We are sorry to hear your feedback and will work to improve our communication regarding the tours. 

However, we believe the information provided is quite clear, and it is at the guest’s discretion whether to enjoy the tours or not.

That being said, should you return to London, please do contact us, and we will make sure you can fully enjoy the tours.

Best regards,
-----
Rafael
Customer Support Specialist

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