TravelLocal Avaliações 4.000

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Our initial contact, Veronica with Travel Local made it easy to plan our trip that fit well with our interests and our desires. Once we arrived in Mexico City everything worked smoothly and our local... Ver mais

Avaliado com 5 de um total de 5 estrelas

Wir hatten eine ganz tolle Reise! Da unsere siebenjährige Tochter dabei war, war uns wichtig, dass alles kindgerecht geplant wird - und das hat perfekt geklappt. Die vorgeschlagenen Aktivitäten waren... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

We had a wonderful 15 day trip in Costa Rica. The itinerary fulfilled all our requirements and everything ran smoothly. It was well organised with good ongoing support from the GWA team. The re... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We worked with Olman to create a good itinerary - just the right balance to not make each day too hectic while seeing amazing Costa Rica. The tour operators - Amazilia Travels, North Adventures,... Ver mais

Detalhes da empresa

  1. Agência de Viagens
  2. Provedor de excursões culturais
  3. Agência de turismo
  4. Operador de turismo

Sobre TravelLocal

Escrito pela empresa

Visit Homepage Start Exploring Get Inspired How it Works

Authentic, tailor-made trips with local experts

Experience the world with TravelLocal, where we craft unforgettable, personalized trips that immerse you in the heart of your destination. 

The best way to explore a country is through the eyes of the people who live there. That's why we partner with trusted local experts worldwide to design your perfect trip.

Why choose TravelLocal?

  • Trusted expertise: Our local experts offer authentic insights and hidden gems that guidebooks miss.

  • Personalized journeys: Every itinerary is tailored to your interests, ensuring a trip that reflects your individuality.

  • Ethical travel: We are committed to supporting local economies and promoting sustainable practices, ensuring your travels have a positive impact.

  • Seamless experience: Enjoy a seamless travel experience with the support of our dedicated team, ready to assist you every step of the way.

Join us on a journey where global travel meets local expertise. Discover the difference of an authentic, personalized adventure crafted just for you. 

Learn more about our unique approach and explore our destinations at TravelLocal.

TravelLocal: Global Travel, Local Experts

Escrito pela empresa

Explore with local experts worldwide
Tailor-made trips by trusted local experts for authentic experiences.

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 84% das avaliações negativas

Normalmente responde dentro de 1 semana

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Avaliado com 5 de um total de 5 estrelas

Awesome trip.

The only minor thing was on 2 days a western lunch was served and it was pasta, which I don’t eat. So I just paid for something else off the menu without getting a credit for what I had already paid for. Everything else was exceptional.😀

7 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

Cuba experience.

Mariana planned a great trip for my family of 4 to Cuba. We were short on time with only 5 nights in the country, but she planned a great itinerary. She was so easy to communicate with, and she provided plenty of information well in advance regarding our trip as we were US citizens visiting Cuba and had to follow certain requirements. We felt completely prepared.
In Cuba everything was perfectly arranged as all our drivers, casa hosts and tour guides were always waiting on us in advance. We had no issues whatsoever in Cuba. Our casas were comfortable and our hosts communicated great and worked to accommodate our needs. Cuba is a beautiful country with wonderful and welcoming people. They need tourism and I highly recommend you travel there to support the Cuban people.

4 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

The wonderful TravelLocal team will not disappoint.

The TravelLocal team did an outstanding job managing our visit to Egypt. Throughout the trip, we were kept well informed as to the next days plans, who would be meeting us and when, and if we had any requests. All the personnel we encountered were courteous and professional - and on time. We had excellent drivers, expert tour guides, and great support staff; Mohammed, Islam, Shima, Ahmed, Waleed, and others were terrific. Our days were filled, which I especially appreciated. Considering that, let them know in advance of your trip if you have any last minute suggestions for additional/alternate sites. TravelLocal deserves a 5 and we would not hesitate to use them again.

23 de fevereiro de 2026
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Resposta de TravelLocal

Dear Randall,

Thank you for your wonderful feedback and for taking the time to share your experience with TravelLocal. We're thrilled to hear that you had an outstanding trip to Egypt and that the local team's efforts met your expectations. We truly appreciate your kind words about Mohammed, Islam, Shima, Ahmed, Waleed, and the rest of the staff. It's our goal to ensure every traveler has a memorable and well-managed experience. We're delighted that you appreciated the full itinerary and found our team courteous and professional. We look forward to the possibility of assisting you with future travels.

Best regards,
Travel Success Team

Avaliado com 4 de um total de 5 estrelas

15 days in Costa Rica

We had a wonderful 15 day trip in Costa Rica. The itinerary fulfilled all our requirements and everything ran smoothly. It was well organised with good ongoing support from the GWA team.

The reason I'm not giving 5 stars is that during the initial phase of booking accommodation there were delays and we missed out on our first choice of hotels.

15 de março de 2026
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Resposta de TravelLocal

Dear Yamuna,

Thank you for taking the time to share your feedback about your 15-day trip to Costa Rica. We're delighted to hear that you had a wonderful experience and that the itinerary met your requirements. We're also glad that everything ran smoothly and that you appreciated the support from the local team.

We apologize for the delays you experienced during the initial planning phase and that you missed out on your first choice of hotels. We appreciate you bringing this to our attention, and we will use this feedback to improve our processes.

Best regards,
Travel Success Team

Avaliado com 5 de um total de 5 estrelas

FANTASTIC MOROCCO

This was our third trip booked through Travel Local and it was wonderful!
We had to postpone it twice due to family health issues, and Kamal was incredibly understanding, attentive, and communicative as we had to slightly revise our plans each time over two years.
We loved everything about our long awaited visit to Morocco! From the detailed itinerary to the beautiful Riads in which we stayed to the beautiful and varied routes we traveled, it was perfectly orchestrated.
It was amazing to have Youssef as our constant companion, driver, and guide during our 16 days there. He knows all the best places along the way and kept surprising us with unexpected delights like the monkey forrest and the best Berber pizza.
He was super helpful and worked very well with the excellent local guides to make this one of our best and favourite trips ever!!!

9 de abril de 2026
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Resposta de TravelLocal

Dear Pamela,

Thank you so much for your wonderful feedback and for taking the time to share your experience with Travel Local. We are thrilled to hear that your trip to Morocco was a success, even with the postponements and revisions. It's fantastic to know that Kamal was able to assist you effectively and that you enjoyed the detailed itinerary, beautiful Riads, and varied routes. We're especially happy that Youssef's companionship, driving, and guiding skills enhanced your trip with unexpected delights like the monkey forest and Berber pizza. We are delighted that it was one of your best trips ever!

Best regards,
Travel Success Team

Avaliado com 5 de um total de 5 estrelas

Garantiert wieder!!!!! 1000 Dank!!!!

Wir haben uns vom ersten Moment der Reiseplanung bei TravelLocal "verstanden" gefühlt.
Unser Ansprechpartner war Tommi, der uns schon beim ersten Gespräch per VideoCall sofort ein "gutes Gefühl" vermittelt hat. Sehr sympathisch und punktgenau konnte Tommi aus unseren Vorstellungen, die recht kurzfristig und auch speziell waren, eine perfekte Reiseplanung "zaubern".
Wir haben die Hin- und Rückflüge (Deutschland - Brasilien) selbst gebucht. Die erste Woche waren wir bei unseren Freunden in Sao Paulo.
So begann unsere Planung mit Tommi mit der Abholung in Sao Paulo an der privaten Adresse - dem Transfer nach Paraty: Tommi ließ uns die Wahl, selbst zu entscheiden, wie wir durch Brasilien reisen wollten. Wir entschieden uns für einen flexibleren, privaten Transport, was für uns auch im Nachhinein gesehen die absolut richtige Entscheidung war! Ein zuverlässiger, pünktlicher und sicherer Fahrer brachte uns ganz entspannt zu unserem nächsten Urlaubsziel: nach Paraty.
Für Paraty hatte uns Tommi ein zauberhaftes kleines Hotel gebucht! Es war perfekt gelegen und einfach nur spitzenmäßig. Das Pousada Vila do Porto war für uns optimal und wir möchten uns bei Tommi herzlich für seine Auswahl bedanken!!!! Mit diesem Hotel hat er einfach genau das herausgepickt, was zu uns perfekt passte: Lage, Frühstücksbuffet, Sauberkeit, alles bestens! Er hatte uns bereits im Vorfeld verschiedene Tipps für unsere Tage in diesem Ort gegeben, so dass wir ungezwungen und individuell verschiedene Empfehlungen ausprobieren konnten. Unvergesslich! Ob das eine Bootsfahrt zu verschiedenen einsamen Stränden und Inseln war. Ob das eine Fahrt mit öffentlichen Verkehrsmitteln nach Trinidade war, oder auch ein Abend im Stadtzentrum mit verschiedenen Restaurants und Bars mit Livemusik.
Weiter ging die Reise ab Paraty mit einem privaten Transfer, welcher uns wieder superpünktlich am Hotel abholte und nach Rio de Janeiro brachte.
Unsere Gesamtreise war so geplant, dass manche Bausteine von uns selbst gebucht wurden und Tommi passende Ideen mit uns absprach und punktgenau an unsere Pläne ankoppelte. Mit Rio war es wieder so: der Transfer ging zu einem Apartment, welches wir - auch unter Rücksprache und Empfehlungen von Tommi - in dem Stadtteil Copacabana (einer Parallelstr. von der Strandstraße Copacabana) gebucht hatten.
Die Absprachemöglichkeit mit einem ortskundigen Ansprechpartner empfanden wir als ideal, da er uns dank seiner Erfahrungen mitteilen konnte, welche Stadtteile für unseren Aufenthalt geeignet waren und welche nicht. Wir entschieden uns also auf sein Anraten hin für ein kleines, sehr cooles Apartment in der Avenida Nossa Senhora de Copacabana.
Ein deutschsprachiger Guide holte uns am nächsten Tag pünktlichst am Apartment ab und mit ihm verbrachten wir zwei tolle, informative Touren durch Rio de Janeiro. Als Einheimischer kannte er natürlich viele Tricks, welche uns auch später noch weiterhalfen. Er verbrachte mit uns das Osterwochenende an den interessantesten Plätzen der Stadt und ließ zusätzlich Raum für eigenes Erleben. Es war alles rund! Dank ihm war am Abreisetag auch das Problem "Gepäck" gelöst: wir mussten im Apartment bereits 10.00 Uhr am Vormittag auschecken und wollten erst am späten Abend weiterfliegen. Den Koffer wollten wir verständlicherweise nicht den ganzen Tag dabei haben (unser Plan war, auf eigene Faust mit den öffentlichen Bussen nochmal ins Zentrum zu fahren). Prompt nahm unser Guide Pedro Landsberg den Koffer ins Auto. Wunderbar! Es war irgendwie alles unkompliziert - die ganze Reise über!!!! Alles fügte sich ineinander!
Den Flug nach Foz do Iguaçu sowie das Hotel vor Ort hatte nun wieder Tommi geplant und gebucht. Die Flugzeiten hatten wir miteinander abgestimmt und so wurden wir in der Nacht vom Flughafen in Foz do Iguaçu von einem neuen deutschsprachigen Guide pünktlich abgeholt. Das von Tommi gebuchte war wieder ideal: das Wyndham Golden Foz Suítes. Und nun begann der für uns wichtigste Punkt unserer Reise! Der Guide war an zwei Tagen mit uns unterwegs; einmal auf der argentinischen und einmal auf die brasilianische Seite des beeindruckendsten Naturschauspiel, was man sich nur vorstellen kann! Die Iguaçu-Wasserfälle! Ein Naturspektakel der Sonderklasse - ein Traum! Man muss es gesehen und gefühlt haben! Gigantisch!
Auch hier hatte Tommi an alles gedacht - bis hin zum Transfer zum Flughafen in Foz do Iguaçu.
Den Flug nach Sao Paulo, den letzten Tag mit unseren Freunden und den Rückflug nach Frankfurt hatten wir wieder selbst organisiert. Doch wirklich wahr! Vom ersten Moment der Planung war Tommi für uns da und hat genau das organisiert, was er uns versprochen hat! 1000 Dank! Und garantiert wieder!

21 de março de 2026
Avaliação não solicitada
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Resposta de TravelLocal

Liebe Kati,

vielen Dank für Ihr ausführliches und positives Feedback! Es freut uns sehr zu hören, dass Sie sich von Anfang an bei TravelLocal gut aufgehoben gefühlt haben und dass Tommi Ihre Vorstellungen so perfekt umsetzen konnte. Wir sind begeistert, dass Sie die Reise durch Brasilien mit all ihren Facetten – von den charmanten Hotels in Paraty über die informativen Touren in Rio de Janeiro bis hin zu den beeindruckenden Iguaçu-Wasserfällen – so genossen haben. Es ist unser Ziel, individuelle und unvergessliche Reiseerlebnisse zu schaffen, und Ihr Feedback bestätigt uns darin, dass wir auf dem richtigen Weg sind. Wir freuen uns, Sie bald wieder bei TravelLocal begrüßen zu dürfen!

Mit freundlichen Grüßen,
Ihr Travel Success Team

Avaliado com 5 de um total de 5 estrelas

By far this was the trip of a lifetime

By far this was the trip of a lifetime. TravelLocal made planning so easy based on our family's preferences. A great mix of downtime and must-see experiences.

5 de abril de 2026
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Resposta de TravelLocal

Hi Diana,

Thank you for your fabulous feedback, we're thrilled to have helped plan this trip of a lifetime with you.

We hope to help you again in the near future.

Best wishes,
Travel Success Team

Avaliado com 5 de um total de 5 estrelas

Walid is a great driver

Walid is a great driver. Safe driving (most important) and on time. He gives good recommendations on restaurants and attractions too

14 de abril de 2026
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Resposta de TravelLocal

Hi,

Thank you for your fabulous feedback for your driver, Walid.

It's great to hear he took good care of you, and shared his local knowledge offering recommendations for places of interest and where to eat too.

We hope you had a wonderful trip and appreciate you sharing a review.

Best wishes,
Travel Success Team

Avaliado com 5 de um total de 5 estrelas

Erlebnisreise in Laos, Vietnam und Kambodscha

HOA in Hanoi hat für uns eine unvergessliche Reise nach Laos, Vietnam und Kambodscha organisiert. Wir haben viele Sehenswürfigkeiten gesehen und alles war hervorragend organisiert. HOA hat uns auch während der Reise ausgezeichnet betreut. Das ist mittlerweile die vierte Reise, welche eir über Travellocal organisiert haben. Ich bin mit dem Service von Travellocal sehr zufrieden und kann diesen nur empfehlen.

13 de abril de 2026
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Resposta de TravelLocal

Lieber Daniel,

vielen Dank für Ihr positives Feedback und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit HOA in Hanoi und Travellocal zu teilen. Es freut uns sehr zu hören, dass Ihre Reise nach Laos, Vietnam und Kambodscha unvergesslich war und Sie mit unserer Organisation und Betreuung zufrieden waren.

Es ist uns eine Freude, Sie bereits zum vierten Mal bei der Planung Ihrer Reisen unterstützt zu haben. Ihre Zufriedenheit ist unser größter Erfolg!

Mit freundlichen Grüßen,
Ihr Travel Success Team

Avaliado com 5 de um total de 5 estrelas

one of the most organized travel plan…

one of the most organized travel plan that I ever had. I loved the daily messages that we recieved for our plan for next day. Also any request that we had was answered right away. so very happy with services.

12 de abril de 2026
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Resposta de TravelLocal

Hi Afsaneh,

We're thrilled to receive such wonderful feedback, thank you!

It's fantastic you enjoyed a seamless experience and we're pleased the daily messages and updates kept you well informed throughout.

We hope to plan another trip with you in the near future.

Best wishes,
Travel Success Team

Avaliado com 5 de um total de 5 estrelas

All great

All great, put in touch with English speaking travel agent in Mexico who couldn’t have been any more helpful.
Thoroughly recommended!

28 de março de 2026
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Resposta de TravelLocal

HI Bryan,

We appreciate you taking the time to leave a review.

We're delighted all was great and we hope to help with your future travel plans.

Best wishes,
Travel Success Team

Avaliado com 5 de um total de 5 estrelas

We've enjoyed a fantastic two weeks in…

We've enjoyed a fantastic two weeks in Vietnam with Travel Local. Our personalised itinerary was designed to give us a good variety of experiences through the country. At all points in the holiday, Ly was available to answer any questions and queries we had. The guides were all super. The whole holiday was extremely well organised. Our fourth time using Travel Local - but definitely not our last!

12 de abril de 2026
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Resposta de TravelLocal

Hi Cath,

Thank you for choosing TravelLocal again to help plan your trip to Vietnam, we're delighted you had a fantastic time!

It's fabulous the team was able to create a personable and well balanced program with you, and that Ly was on hand to support you throughout the trip, along with super guides.

We appreciate your wonderful feedback and look forward to working with you again.

Best wishes,
Travel Success Team

Avaliado com 5 de um total de 5 estrelas

Outstanding Morocco trip thanks to Hamid and Youssef

Hamid put together the perfect itinerary tailored to our preferences and desires in visiting Morocco. Our trip was an experience of a lifetime. From the Hassan II Mosque tour in Casablanca Desert Camp/Camel Trek in the Sahara, Fez history/food tour with Alma to the cooking class in Marrakesh and everything in between the trip was amazing. Everything went so smooth thanks to our outstanding personal driver, Youssef. He was not only our driver for our 2 week trip but also was so knowledgeable about Morocco and gave us lots of valuable information and answers to our questions. Youssef was so friendly and professional and because of him our trip couldn’t have been better. We gained a friend we will never forget. Thank you Hamid and Youssef for the great memories of our trip to Morocco!! (D&D, South Carolina USA)

9 de abril de 2026
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Resposta de TravelLocal

Dear Dwight,

Thank you so much for your wonderful feedback! We are thrilled to hear that you had such an amazing and memorable trip to Morocco thanks to Hamid and Youssef. It's fantastic that the itinerary was perfectly tailored to your preferences and that Youssef's knowledge and professionalism enhanced your experience so much. We truly appreciate you taking the time to share your experience and kind words.

Best regards,
Travel Success Team

Avaliado com 5 de um total de 5 estrelas

My recent trip to the Philippines

My recent trip to the Philippines, traveling from Manila to Puerto Princesa and on to El Nido, was an absolutely unforgettable experience. Everything was arranged through TravelLocal, and the entire journey ran incredibly smoothly from start to finish.

One of the standout aspects of the trip was how seamless the transport was. Every transfer was coordinated, which made moving between destinations stress free and allowed me to fully relax and enjoy the experience.

The activities throughout the trip were truly wonderful, offering a great mix of adventure and natural beauty. A definite highlight was snorkeling at Shimizu Island, where the crystal-clear waters and vibrant marine life made for an unforgettable experience. It was easily one of the most magical moments of the trip.

From the bustling energy of Manila to the natural wonders of Puerto Princesa and the breathtaking scenery of El Nido, this itinerary offered the perfect balance of culture, relaxation, and adventure. I would highly recommend this trip and TravelLocal for anyone looking to explore the Philippines in a well organized and memorable way.

12 de abril de 2026
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Resposta de TravelLocal

Hi Shaila,

We're thrilled you enjoyed your trip to the Philippines, and thank you for sharing your fantastic feedback.

It's wonderful your itinerary was well balanced, allowing you to immerse yourself in the culture and scenery, whilst including adventures along the way. Snorkelling in the crystal waters at Shimizu Island must have been fabulous!

We're pleased you were able to enjoy a relaxing experience and we hope you'll consider TravelLocal for your future travel plans.

Best wishes,
Travel Success Team

Avaliado com 5 de um total de 5 estrelas

Fantastic organisation at the last…

Fantastic organisation at the last minute of a trip to Beijing.

5 de abril de 2026
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Resposta de TravelLocal

Hi David,

We appreciate you sharing a review, and we're delighted to hear your trip to Beijing was seamless.

Best wishes,
Travel Success Team

Avaliado com 5 de um total de 5 estrelas

Super Planung für eine entspannte und gleichzeitig spannende Reise

Wir hatten eine ganz tolle Reise! Da unsere siebenjährige Tochter dabei war, war uns wichtig, dass alles kindgerecht geplant wird - und das hat perfekt geklappt. Die vorgeschlagenen Aktivitäten waren super ausgewählt, abwechslungsreich und die Tage nicht zu vollgestopft, so dass auch noch genug Zeit zum Spielen und Planschen blieb. So hatten wir alle eine tolle Zeit und haben Land und Leute lieben gelernt.

12 de abril de 2026
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Resposta de TravelLocal

Liebe Heidrun,

vielen Dank für Ihr Feedback und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen! Es freut uns sehr zu hören, dass Ihnen die Reise gefallen hat und dass die Planung so gut geklappt hat. Es ist unser Ziel, Reisen so zu gestalten, dass alle Familienmitglieder eine tolle Zeit haben.

Mit freundlichen Grüßen,
Ihr Travel Success Team

Avaliado com 5 de um total de 5 estrelas

Travel Local provided a safe, fun vacation

From the start, planning an itinerary, choosing hotels and picking different experiences to enjoy , was easy and fun.
Very good suggestions were made and we never felt it was an issue when we decided on different hotels than the ones suggested.
Our driver, Chana, was the absolute best and did everything in his power to make the trip perfect.
He took very good care of our 19 year old granddaughter who is strict vegetarian and the company chose only the very best Naturalists to accompany us on hikes and when on safari.
We felt safe the whole trip and the planning each day was perfect.
We still had plenty of free time to add in other adventures along the way such as zip lining, bike riding through villages, booking massages and river canoeing.
We highly recommend Travel Local.

20 de março de 2026
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Resposta de TravelLocal

Hi Vicki,

Thank you for your wonderful feedback, and for choosing TravelLocal to help plan this trip with you.

We're delighted you had a great experience, from when you started planning the program and it's great you felt safe and cared for throughout. Thank you for highlighting your driver, Chana, and how he enhanced your experience,

It sounds like you enjoyed some wonderful activities, zip lining and river canoeing sounds fabulous!

We appreciate your recommendation and hope to help with your future travel plans.

Best wishes,
Travel Success Team

Avaliado com 5 de um total de 5 estrelas

We wanted a personalised tour of India…

We wanted a personalised tour of India and the search results put us in contact with Travellocal. Travellocal in turn put us in contact with an agent in India. We advised Rahul what we wanted to see and he returned an itinerary which surpassed our expectations. Rahul arranged our hotels within our budget, driver for the whole tour and guides in each location. Included were other places of interest and experiences which enhanced our tour. Our driver took care of us at all times and the guides in each location were knowledgeable.

11 de abril de 2026
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Resposta de TravelLocal

Hi Lisa,

We're so pleased you found TravelLocal, and in turn Rahul and the team who helped create the best itinerary for your trip to India.

It's wonderful the program surpassed your expectations, with the accommodation, tours and guides/drivers included; we hope this took the stress out of planning your trip :) We're glad you felt well cared for by your driver.

Thank you for your positive review, and we hope to help plan another trip with you in the future.

Best wishes,
Travel Success Team

Avaliado com 3 de um total de 5 estrelas

The experience was not as expected

The experience on Cappadocia was great. We booked our own hotel, driver and guide were excellent. Our guide in Izmir was terrible an even after asking not to have him the following day, not only did we had to have the same guide, he followed us around and made very inappropriate comments. Owner of the company reached out, said he was going to meet with our group to discuss and understand what had happened and he never showed up. The guide in Kusadasi was spectacular. Once we arrived in Istanbul we waited for 50 mins for our driver. It was raining and 33 degrees Celsius where they had us waiting and the excuse was bad traffic. After several text messages they insisted we stayed waiting outside with our luggage getting wet and an 8 year old. Part of our tour was to go to the Grand Bazaar and they never disclosed to us that is was closed for all 3 days we were there do to Ramadan. We had prepaid Hamam experience but when trying to upgrade, we could not do so directly with the place. So 2 good guides out of 4, we also learned that they are all contractors an none of them work for the company. One of the guides had no idea of our itinerary at all. Furthermore the only hotel we did not book ourselves was in Kusadasi, upon arrival we learned that the ho was under construction an many of the amenities were closed, which was never disclosed to us either.
This trip was planned with a long time and the services provided was not what we expected. 2 of the guides wanted to conduct our days as if we were a big group instead of a 7 people private tour as we booked and paid for.

21 de março de 2026
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Resposta de TravelLocal

HI Monique,

Thank you for taking the time to provide feedback following your recent trip, and highlighting areas of your experience which sadly fell short of your expectations.

We were aware the Grand Bazaar was closed on the initial planned day of your visit, due to Ramadan, and this was communicated prior to your departure.

We apologise for the inconvenience this caused you and your group however we're pleased this was rearranged to an alternative day,; we hope you enjoyed this experience despite the change in arrangements.

It's disappointing to hear your feedback regarding one of your guides. This particular guide has been used on numerous occasions, without cause for concern however we are of course, naturally concerned to hear your comments on his conduct and the follow up action when on tour.

The Hamam experience does have age restrictions, common laws which cannot be bypassed in Turkey regarding minors and certain services, which I understand was confirmed to you when you had hoped to secure a late upgrade for this experience. We recognise the frustration this may have caused and appreciate your understanding that this is a protective policy beyond our partners control.

Please be assured we work closely with our partners, monitoring all feedback we receive. We have liaised with the local agents, regarding your concerns and the on tour communication provided by the team therefore we will reach out to you directly in the coming days.

In the meantime, please do not hesitate to contact us directly at team@travellocal.com, should you wish to elaborate on any of the points raised, and we will of course, investigate further if needed.

We hope, despite the points raised, you and your group enjoyed your trip overall and thank you again for your feedback.

Best wishes,
Travel Success Team

Avaliado com 3 de um total de 5 estrelas

Alles war gut organisiert

Alles war gut organisiert, wir hatten kleine Gruppen wie wir es uns gewünscht haben. Die Reiseführer waren sehr professionell und angenehm.
Die Hotels waren sehr unterschiedlich, das erste Hotel war sehr einfach, die erste Nacht haben wir im Zimmer kaum Raum zum bewegen gehabt, dann durften wir in ein anderes Zimmer. Das finde ich unangenehm, wann man im Hotel nochmals umziehen muss.
Am schönsten war das letzte Hotel mit Pool an der Pazifikküste.

20 de março de 2026
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Resposta de TravelLocal

Liebe Marcela,

vielen Dank für Ihr Feedback und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.

Es freut uns zu hören, dass die Organisation gut war, Sie mit der Gruppengröße zufrieden waren und die Reiseführer professionell und angenehm waren.

Wir bedauern, dass Sie Unannehmlichkeiten mit dem ersten Hotel hatten und umziehen mussten. Ihr Feedback zu den Hotels ist sehr wertvoll für uns, und wir werden dies mit unseren lokalen Partnern besprechen, um sicherzustellen, dass unsere Kunden einen angenehmen Aufenthalt haben.

Es freut uns sehr, dass Ihnen das letzte Hotel an der Pazifikküste mit Pool gefallen hat.

Mit freundlichen Grüßen,
Ihr Travel Success Team

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais