Excellent service
Excellent service! They went out of there way to help find a part for an old discontinued machine.
21 de abril de 2026
Avaliação não solicitada
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Detalhes da empresa
Escrito pela empresa
Tread Parts – Premium Replacement Parts for Treadmills & Fitness Equipment (Official website: tread.parts) Tread Parts is a Pennsylvania-based eCommerce retailer specializing in replacement components for fitness equipment, with a strong focus on Sole Fitness machines. Originally known as Sole Parts, the company has built a reputation for providing high-quality OEM and aftermarket components designed to restore performance and extend the lifespan of treadmills, ellipticals, bikes, and other cardio equipment. Through its online platform, Tread Parts offers a curated catalog that includes running belts, rollers, drive motors, motor control boards, incline motors, electronics, and repair hardware. The brand is widely recognized as an authorized reseller of Sole OEM parts while also offering clearly labeled aftermarket alternatives that meet or exceed original performance standards. Tread Parts serves both DIY fitness enthusiasts and professional technicians by combining product quality with real-world technical expertise. The company’s founder and lead technician brings nearly two decades of hands-on experience working with Sole equipment, ensuring customers receive knowledgeable support and accurate compatibility guidance. Beyond parts sales, Tread Parts provides helpful resources such as user manuals, repair tools, and service provider directories, making it a comprehensive destination for fitness equipment maintenance and repair. With a focus on reliability, transparency, and customer support, Tread Parts continues to grow as a trusted source for keeping home and commercial fitness equipment running smoothly.
Informações de contato
1513 Cedar Cliff Dr, Suite B100, 17011, CampHill, Estados Unidos
- 2159550649
- support@sole.parts
- tread.parts
3,8
Muito Bom
5 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Product as advertised
Product as advertised, delivered in a timely manner
4 de março de 2026
Avaliação não solicitada
Found the right part
Found the right part. Numbers and pictures and dates all matched. Fit perfectly. Good price and fast shipping.
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da Tread Parts
Dear Bob,
We are deeply grateful for your outstanding review and for highlighting the dedication of our team. It is our highest priority to ensure every customer feels valued and supported, and we are pleased to know we achieved this in your case.
Your experience with the reshipment process underscores our commitment to resolving issues swiftly and maintaining clear, fast communication. It is gratifying to hear that our efforts made a significant difference.
Thank you for your high recommendation. We remain at your service for any future needs you may have for replacement parts for Sole treadmills or other fitness equipment.
Sincerely,
The Team at Tread Parts
Unhelpful representative and incorrect refund
I purchased a crank puller for my Sole R52 recumbent bike. It didn't fit. When I contacted Tread Parts I was told that they didn't supply parts for products marketed in Canada. I asked if they could confirm that the crank puller I had bought had an Imperial thread, while a Canadian product would be metric. I asked where I could obtain a metric crank puller but was told to try Amazon, despite the fact that I had told him I had already bought one there and it was identical to the one Tread Parts had sold me. The rep didn't seem to understand the issue. Asked for a photo of my crank and told me that from the photo he suspected that I had damaged the thread on the crank myself. I objected to the implication that I was incompetent but even after I had tried the crank puller on the other crank and found that it didn't fit there either, the rep still would not admit that this could be due to an incompatible thread. I asked to be able to return the product for a refund, and was told that because I was in Canada I would have to pay the return shipping costs. A month after returning the product, I had received no refund and had to send a reminder. I was not told that Tread Parts would only refund the price of the product, and NOT the outward shipping costs, so in the end, having paid the return costs the refund I got was less than the total amount I had paid.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Tread Parts
Hi Geoffrey, Thanks for your review. I can confirm that this crank puller is compatible with all Sole bikes made for the US Market. You bought this item for use on a Canadian Model that we do not support and is not listed anywhere on our site. We do not have an R52 listed on our website and we have never listed it before in the past. We pride ourselves in listing compatible parts and tools for specific models. You purchase a tool that was not linked to your model because your model does not exist on our site. Our return policy clearly states that "a full refund will be issued less the cost of shipping and return label" It also states that we can only issue return labels to customers that are within the United States Of America. I also just wanted to point out that you frequently leave any business you deal with a 1 star rating. Thanks Tread Parts Team
The replacement part appears solid and…
The replacement part appears solid and is working as it should.
15 de janeiro de 2026
Avaliação não solicitada
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.