I have given fair, as this was sold on tictok and there for it is purchasing on a third party, but overall no problem in ordering item, as for the item its self it is a total game changer giving crisp... Ver mais
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Veja o que dizem as avaliações
Wanted some spare parts for a second hand router table I purchased from EBay. Parts arrived very quickly, perfectly packaged and reasonably priced. Will certainly use again
Spoke to jack @ D&M tool show about my T8 router micro adjustments not working smoothly, I didn’t expect to hear anymore as most companies don’t care once they have your hard earned cash.Low and behol... Ver mais
A empresa respondeu
Ordered easily - delivered promptly - hinge jig works well. No allen key supplied as there should have which was not a huge problem as anyone wanting a jig like this would have allen keys anyway but w... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Trend is a well established company that has been designing and developing router technologies since 1955 and during this time they have built a recognised brand with a strong reputation for high quality. Trend operates in three key market segments: Professional carpentry and woodworking – and industrial range aimed at the most demanding applications in manufacturing and woodworking Trade range products – aimed at the building trade, the product range is optimised for increased productivity and maximised profitability for onsite routing and joinery applications. Craft and home DIY (Do It Yourself) - suitable for a range of DIY users from first time users to craft enthusiasts. The range is priced to offer a high quality product that is affordable. As well as a comprehensive range of router cutters, Trend has also developed a range of custom jigs to enable customers to achieve routing tasks that would normally require much more specialist machinery. Examples include worktop jigs for kitchen fitting, mortise and tenon jigs for joinery applications, letterbox jigs and hinge jigs for door hanging. Trend also offers a full range of routing accessories to provide the customer with a “one stop shop” solution to their routing needs.
Informações de contato
Trend Tool Technology, Odhams Trading Estate, WD24 7TR, Watford, Reino Unido
- 01923249911
- enquiry@trend-uk.com
- trend-uk.com
4,6
Excelente
903 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Customer Support
I had a couple of issues with my order. One my fault and one theirs. Both were sorted out immediately through Trend's customer support with zero fuss. Very pleased.
29 de julho de 2025
Resposta da Trend Tool Technology
Hello Nick ,
I am happy to hear you are pleased with the customer service level you experienced and we were able to help with the issues you were facing quick and efficiently.
Thank you for leaving a review on our page, Kaytlin (customer service)
Excellent communication
I reported a problem with a product one evening, the next day I received a reply from Kaytlin after a few short emails I was told a replacement would be sent out that day, I've received the product the next day.
In under 48hrs from getting in touch with Trend it has been dealt with in a swift, no fuss manner, which goes to show how they value their customers , and gives confidence in buying from Trend again
1 de agosto de 2025
Avaliação não solicitada
Resposta da Trend Tool Technology
Hi Jim,
Thank you for taking the time to leave a review on our page, we massively appreciate it. I'm happy to hear your replacement has arrived quickly and you had a enjoyable experience with our customer service. Im glad this has restored your faith in trend.
Thank you , Kaytlin (customer service)
Fist class service with the next day…
Fist class service with the next day delivery.
24 de julho de 2025
Resposta da Trend Tool Technology
Hi Steve,
Im happy to hear your order arrived quickly, and you are pleased with our delivery service.
Thank you for taking the time to to review our page , we massively appreciate it!
Kaytlin ( customer service)
Bought Trend for many years, will continue too.
Bought Trend for many years, reliable quality tools.
Needed some technical support recently, absolutely the best customer service going. My email was responded to immediately and the service was outstanding. No delays, no faff, just going above and beyond. Jack Thomson, you are a credit to the team there. Thanks!
22 de julho de 2025
Avaliação não solicitada
Resposta da Trend Tool Technology
Hello Chris, we are so happy to hear you've had a good experience with our customer service team. We are always delighted to help out a loyal customer like yourself. Thank you for the amazing feedback i will pass this onto Jack.
Thanks , Kaytlin ( customer service )
Great Products at great prices
Great Products at great prices. Super fast delivery.
Thought I would have to buy a new tool box as top clear lid broke, but found a replacement that was easy to fit.
3 de julho de 2025
Resposta da Trend Tool Technology
Hello, Stewart , We are pleased to hear you had a good experience with our products at a competitive price and delivery speed.
Thank you for taking the time to leave a review on our page.
Kaytlin (Customer service)
thislast lot of communication was very…
thislast lot of communication was very good with the right outcome
15 de julho de 2025
Resposta da Trend Tool Technology
Hello,
Thank you for leaving a review on our page .
We are glad to hear you had good communication with our team and good experience with our level of service.
Kaytlin (Customer service)
Great products and a great range
I have been using Trend products for decades and always found the products spot on . My local dealer disappeared but the online service from Trend direct is great. I needed some small cutters 4/5mm diameter to repair an antique embroidery frame and the two supplied were exactly what I needed and performed brilliantly
15 de julho de 2025
Resposta da Trend Tool Technology
Hello Tim,
We are excited to hear the products you purchased from us exceeded your expectations and were the perfect fit for your job. We are always happy to help out a loyal customer such as yourself.
Thank you very much for leaving a review on our page.
Kaytlin (customer service)
Great customer service
Very attentive and prompt response to a minor but important issue.
Very much appreciated
8 de julho de 2025
Avaliação não solicitada
Resposta da Trend Tool Technology
Hello Stefan,
We are happy to hear you had a good customer experience with our after market help, its great you are back up and running after your issue was sorted. Thank you for your review. Jack (customer service)
Fantastic customer service.
Fantastic customer service.
My product developed a minor fault, and Jack (customer service) immediately understood the issue, sent me the relevant forms and dispatched a replacement within 24 hours.
So impressed, I’ll definitely buy Trend products in the future.
10 de junho de 2025
Avaliação não solicitada
Resposta da Trend Tool Technology
Hello Jon,
Many thanks for taking the time to leave a review with us. We are glad to hear you are back up and running after your issue. At Trend our 1st priority is customer care and from this review we can see your expectations were met. Jack (customer service)
Easy spot quick just what I wanted
Easy spot on. just what I wanted.
Quick delivery. A1
5 de julho de 2025
Resposta da Trend Tool Technology
Hello,
Thank you for leaving a review with us. We are glad to hear you found what you needed and your customer experience was fast and user friendly. Jack (customer service)
Helpful on phone and quick response.
5 de julho de 2025
Resposta da Trend Tool Technology
Hello Derek,
Thank you for taking the time to leave a review with us. We are glad to hear you appreciate our customer care and service level. Jack (customer service)
The service you get from Trend tools is…
The service you get from Trend tools is unbelievable.
Ordered some small parts on a Friday afternoon and they was delivered Saturday morning, absolutely incredible, less than 24 hours.
4 de julho de 2025
Resposta da Trend Tool Technology
Hello Mr Pritchard. We are very grateful for your kind review ! We are excited to hear your goods arrived in such a small amount of time. Thank you for taking the time to leave a review on our page. Jack (customer service)
Very helpful company
I bought a Trend router because they are based in the UK and they made some excellent helpful videos on youtube.
15 de junho de 2025
Resposta da Trend Tool Technology
Hello,
Thank you for taking the time to leave a review with us. We are grateful for your feedback on our product and our informational videos. Jack (customer service)
10/10 Customer Service (Jack)
I just purchased my first Trend power tool - to find that one single accessory screw was missing.
The telephone number for Trend was clearly listed on the back of the instruction manual - no need to hunt around online. After choosing customer services from a menu, the call was answered immediately by Jack - who was polite, friendly and most importantly - extremely helpful. Jack sent me an e-form as promised within moments, and upon returning the form, again within moments, confirmed that a replacement spare part was on it's way - received next day.
Mistakes happen - but how a company deals with them is crucial.
I'm grateful to Jack for his excellent customer service, and grateful for Trend for clearly being a great company.
I will certainly be more likely to choose Trend over other brands as a result of this experience and would encourage others to do the same.
25 de junho de 2025
Avaliação não solicitada
Resposta da Trend Tool Technology
Hello,
We’re thrilled to hear that your first experience with us at Trend was such a positive one. Im glad we could resolve your issue with swiftness and get you up and running. Your feedback truly means a lot to us. We’re pleased to know this experience has made you more likely to choose Trend again in the future. Jack (customer service)
Resposta da Trend Tool Technology
Hello Phillip,
Thank you very much for your review on our page. We are happy to hear you appreciate our high level service. Jack (customer service)
Resposta da Trend Tool Technology
Hello Mr Lucas,
Thank you very much for your 5-star review. We’re thrilled to hear your order arrived quickly and met your expectations. Your feedback means a lot to us at Trend. Jack (customer service)
Fast delivery.
Fast delivery but it’s hard to see were the price for the face cover come from?
22 de junho de 2025
Resposta da Trend Tool Technology
Hello Wendy,
We are happy to hear you received your order quickly. We appreciate you taking the time to share your experience. We’re sorry our pricing didn’t fully meet your expectations. Your comments are important to us, and we’ll keep them in mind as we continue improving. Jack (customer service)
I ordered the cutters and they arrived…
I ordered the cutters and they arrived promptly. Not used yet as bought in anticipation of future projects.
21 de junho de 2025
Resposta da Trend Tool Technology
Hello Mr Simpson,
Your review on our page is much appreciated. We are happy to hear you received your cutters swiftly and ordered without issues. I hope they serve you well on your projects. Jack (customer service)
Delivery service from UPs
The service I was given by Trend personnel was excellent but where I became dissatisfied was when I tried to track my package. I contacted trend as i was getting concerned the package was taking longer to arrive than expected. Trend gave me a site to contact which happened to be UPs. UPs did not attempt to deliver to my address but a shop in a nearby town, not even letting me know. I also paid for delivery. POOR SERVICE! GET RID OF UPs.
20 de junho de 2025
Resposta da Trend Tool Technology
Hello Roger,
We are sorry to hear you have had delivery issues with your order. Feedback is always encouraged and we are always looking for ways to improve our customer experience. Unfortunately, regarding deliveries we have no influence on UPS as a third party carrier. Please can I ask you rate our services with fairness relative to our possible options to customer care and services. I do apologise you have experienced this inconvenience. If you would like to contact us feel free at - customerservices@trend-uk.com or 01923 249911. Jack (customer services)
Great products and immediate service.
15 de junho de 2025
Resposta da Trend Tool Technology
Hello Tom,
Thank you very much for leaving a review on our page. Its great to hear you are happy with the quality of our products and service. Jack (customer service)
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