Trifectanutrition Avaliações 

131
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I needed some assistance yesterday and have to say the customer service was excellent. I use and have used other meal services and customer service is not always very good. Dave was great! He walked m... Ver mais

Avaliado com 1 de um total de 5 estrelas

1) meals have a bland taste and seems like they use the same spices for everything and it's just wrong. 2) BRAND new customer, i literally just signed up, and didn't realize their cut off time was... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It's one thing for Trifecta's food to be great. You'd expect that, right? It's another to provide outstanding client service. Trent helped me with my subscription and took the time to walk me throu... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

False Advertising / Gross Repetitive Meals: These meals were horrible. It's sweet potato galore, barely any meat, bland and so many additives they don't disclose. Advertised as healthy when they a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Entrega de comida

Escrito pela empresa

As seen on Netflix, Trifecta is a meal delivery service that delivers pre-cooked, balanced meals to customers' doors in all 50 states. Our meals are designed to be healthy and convenient, and can support a variety of diets and goals, including weight loss and fitness. Trifecta meals are made with high-quality, sustainably sourced ingredients, including lean proteins, complex carbs, and vegetables. They also offer chef-curated meals that fit specific diets, such as keto, paleo, and clean meals.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

131 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(131)

11 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

the most disgusting food I’ve ever eaten

This food is absolutely disgusting and came leaking and brown twice in two different shipments. It looks like prison food at best dog food at worst. I tried to cancel several times and no one would respond to me. I was charged 200 dollars for food that went rancid in 3 days and stunk up my fridge for a month. DO NOT BUY THIS!

14 de dezembro de 2022
Avaliação não solicitada
logotipo da Trifectanutrition

Resposta da Trifectanutrition

Hi Kelly, I’m so sorry to hear the meals weren’t to your liking. We’ve transitioned kitchens and fulfillment teams since your experience, and have utilized our customers’ feedback to add brand-new meals and enhance existing recipes in order to increase variety and flavor. I also apologize for the issue with the broken seals; this has since been resolved with new machinery. Please be on the lookout for an email from us, as we'd like to connect with you directly to learn more about your experience and work towards a positive resolution. I look forward to your response.

Avaliado com 1 de um total de 5 estrelas

Beware

Beware. Trifecta Nutrition not only has 36 BBB complaints they also have a public lawsuit against them.

They sham new clients into believing there's a money back guarantee when in fact they are charging them twice. This happened to me. The reason is because the 1st delivery arrives on Saturday, but in order to cancel the subscription, the client would have had to cancel their subscription the day prior to their first taste test. Their food isn't edible but don't take my word for it, read the lawsuit and check out the warning/reviews on BBB. I regret not looking into them prior to signing up.

29 de outubro de 2022
Avaliação não solicitada
logotipo da Trifectanutrition

Resposta da Trifectanutrition

Hello Jessica, I hope all is well. I apologize for any misunderstanding. We are a weekly subscription. The order renews the Saturday prior to the next delivery. A lot of customer use the skip weeks feature to skip the next week. We have the renewal date on your receipt and the account. I am sorry you didn't enjoy the food as well. I sent a follow-up email as well. Please let me know if there is any further resolution I can assist with.

Avaliado com 1 de um total de 5 estrelas

No delivery, no notice…

Have no idea what the food is like because it was never delivered. We signed up on October 8th for 1st delivery schedule on 10/21. Our credit card was charged. Patiently waited, looking forward to having these healthy, apportioned, meals on hand. At 5:48pm on 10/21, got an email that our order was cancelled because they couldn’t fulfill it. We understand that there are supply issues, but they knew well in advance of the deliver date that they would not be able to fulfill the order, but they held onto our money and waited until the date it was supposed to be delivered to inform us. Totally unethical.

21 de outubro de 2022
Avaliação não solicitada
logotipo da Trifectanutrition

Resposta da Trifectanutrition

Hi Mimi, thank you for sharing your experience. I’m so sorry we weren’t able to ship out your order or provide you more notice regarding the cancellation. We’ve transitioned kitchens and fulfillment teams since your experience, so I’d love to connect and see if there’s anything we can do for you. Please feel free to respond with a way to get in contact and I will be in touch.

Avaliado com 1 de um total de 5 estrelas

AWFUL DELIVERY SERVICE

Awful delivery services! I’ve been using Trifecta off and on for several years and until this year, 2022, I would have given them a 4 to 5 star rating. This is the THIRD time this year I’m having to complain to customer service about my delivery. The box is put in my front yard, not on my front porch. The primary issue with this is that in the yard, the box is not easily visible. I may not see this perishable package for several hours or more. I have a 5 y/o drought tolerant landscape consisting of tall plants and shrubs. I’ve complained to customer service twice and both times I thought my concerns were heard. HOWEVER, I just pulled into my driveway from an overnight trip and see the orange box sitting in the front yard. The box has leaking stains on it and fluid dripping from it as I picked it up. I’m guessing it’s been sitting out in the sun for close to the 24 hours I’ve been away. My neighbor came by twice to feed my dog. He would have seen the box had it been on the front porch and brought it inside. It doesn’t matter how delicious the food is if my customer service and delivery service are stressful.

25 de setembro de 2022
Avaliação não solicitada
logotipo da Trifectanutrition

Resposta da Trifectanutrition

Hello Ashana, I am so sorry with your experience with our carrier. I understand how frustrating this situation is. We have since changed and updated carriers. If there is anything we can do as additional resolution please reach out. I sent you an email as well. I look forward to hearing from you.

Avaliado com 1 de um total de 5 estrelas

Awful customer service

Awful customer service. Good luck getting ahold of anyone if you have a problem! I’m an airline pilot, and ordered some food while at training. The moves me to a different city, and I tried addressing the issue well outside of the STRICT, UNWAVERING 7 day cancellation policy, and inside the 7 days, continued to try to have the shipping address changed BEFORE it shipped. Still no response to emails, no call backs, and no answer on the customer service line. So the shipment went out to an address where I no longer was. This could have been remedied and I’d be a satisfied customer. The food is not bad, not great, but edible. Just know that they want your cash, and that’s the most important thing to this company. They don’t care if you get your food, as long as they get paid. Many other services out there with much better food, and stellar customer service. Stay away from this one.

23 de novembro de 2021
Avaliação não solicitada
logotipo da Trifectanutrition

Resposta da Trifectanutrition

We sincerely apologize for your negative experience and we appreciate your honest feedback.

We are a weekly meal delivery subscription. Once you have selected your meal/items, your account will default to a weekly schedule. We provide a ‘skip weeks’ feature for weekly subscribers right on the account dashboard. The last day to skip/cancel an order is the Friday before the delivery.

Once we're past our Friday cutoff it is not possible to cancel/update orders processed for the coming week. In dealing with perishable goods, we have strict cutoffs to allow us to properly forecast and successfully fulfill orders nationwide without delay. I'm sorry we could not be more flexible.

Avaliado com 1 de um total de 5 estrelas

The food is subar

The food is subar. I tried to cancel 5 days before my shipment date and was told I couldn't and they refused to refund me. Had to go to my bank to get my money back - avoid!!

22 de novembro de 2021
Avaliação não solicitada
logotipo da Trifectanutrition

Resposta da Trifectanutrition

Hi Sam, I am so sorry for your experience with us. I want to address a few things with you and ensure you are taken care of. Please reach out to us when you have a moment. Again my apologies. I hope to speak with you soon.

Avaliado com 2 de um total de 5 estrelas

Looked good on the surface but meals never arrived

Looked good on the surface but both deliveries never arrived. Look for someone else.

3 de setembro de 2021
Avaliação não solicitada
logotipo da Trifectanutrition

Resposta da Trifectanutrition

Hi there, I’m sorry to hear about your experience. I apologize for our delayed response, as we were recently made aware of Trustpilot, but we value your feedback and want to make sure you’re taken care of - I’d love the opportunity to discuss the matter further and provide any form of resolution if possible. Please feel free to respond with a way to get in contact and I will be in touch.

Avaliado com 1 de um total de 5 estrelas

PLEASE RUN AWAY FROM THIS HORRIBLE MEAL COMPANY

I purchaSed 12 meals and I could even finish 1 meal, because their food was horrible, bad taste! Turn bad & rancid when It arrived.
Definitely the worst experience ever.
And don’t forget there’s no cancel/ unsubscribe option on their website, no live chat and I found out I had to call them on the phone to canceled it

31 de julho de 2021
Avaliação não solicitada
logotipo da Trifectanutrition

Resposta da Trifectanutrition

Hello Tatan, I sincerely apologize for your negative experience and we appreciate your honest feedback.

We strive to improve our recipes and offer a variety of flavors to cater to different taste preferences. We understand that taste is subjective, and we regret that our meals were not to your liking.

If the meals were spoiled please do not hesitate to reach out.We take food safety very serious.

We have made a lot of improvements and changes since you review. If there is any further resolution I can offer, I would love to connect.

Avaliado com 1 de um total de 5 estrelas

Omg so bad meals came opened and…

Omg so bad meals came opened and unediable. Don’t fall for it. Gross

21 de novembro de 2020
Avaliação não solicitada
logotipo da Trifectanutrition

Resposta da Trifectanutrition

Hello Ashlynn, thank you for reaching out. I am so sorry to hear about your delivery. I could not locate your profile but if there is anything we can do to amend the situation please reach out.

Avaliado com 5 de um total de 5 estrelas

Great option to meal prepping

Started supplementing my own home cooked meals with Trifecta, to keep me on track and avoiding fast food cheat meals. Tasty healthy meals, and conveniently delivered to my house every few days, so they're always fresh. Great option if you're trying to be healthy and don't want to meal prep all the time.

15 de julho de 2020
Avaliação não solicitada
logotipo da Trifectanutrition

Resposta da Trifectanutrition

Hi Curtis - Amazing review!

We appreciate your support and am thrilled to see our meals have been a great help to your daily routine! Please let us know fi there's anything more we can do!

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