Triton Cycles Avaliações 

Order went through all fine no issues there. Was given an expected delivery date range on the order confirmation email.
i waited until the end of the range to ask why i havent had any order / delivery updates only to be told "sorry if you haven’t seen our last update about your order" when i hadn't received any emails from them hence using the contact form on the website... the item was out of stock - why was my order accepted if the item wasnt in stock in the first place?
Refund issued promptly

The company does not distinguish between what's physically in stock in their warehouse versus what's in stock at the distributor(s) warehouse of certain products.

Which can lead to an extended 'in picking' status whilst items are consolidated in one location. That is quite frustrating to the consumer who has zero communication. It's also very hard to get through to someone to talk over the issues and to get timelines which adds to the frustration.

From my perspective it shouldn't take 72 -96 hours to pick and pack 3 small items which are in stock.

In picking this company to buy products from I saved about £14 but lossed valuable cycling time and a little stress.

At the time off writing I'm still waiting for the 'in picking' status to change to dispatched.

My advice is as follows. If you're buying obscure, specialised or limited products. Contact them first to make sure it's actually in stock or get a realistic time frame. Don't rely on the 'usually dispatched in 1-2 days'. If they can't or won't give you satisfactory answer. Look elsewhere.

I'm quite sure, that for most common products they usually are dispatched quickly. But if you have a timeframe you're working towards. Take this extra step.

Super fast delivery.

New saddle arrived the day after I placed the order.

Great price and super fast delivery

Totally failed to dispatch an order over 9 days despite several phone calls to ask about the order status. Zero communication about any of this without spending days repeatedly calling until someone picks up the phone. At this point, I just want a refund, but once again nobody is picking up the phone.
Do not order anything from these amateurs.

Used previously and had a good experience, but I'm currently on day 10 of waiting for my order to be dispatched. The status on their site is still 'in picking' - it's so obvious they let me order items that are out of stock. Made contact with them via the contact form, advised with an auto reply that the response time is 3 to 5 days. For a simple order status update!

I hate to leave a negative review but it seems like there are big problems at the moment with order fulfillment here. Looking at other recent reviews there are many people experiencing the same. I don't believe this is reflective of Triton Cycles as a whole, as I say I have used them previously and been very pleased, however, once bitten twice shy, I will avoid this company in future.

Whatever is causing these delays must be addressed, whether it is staff absence or poor stock management in relation to what the website claims, 10 days plus for an order to be dispatched with no contact will absolutely decimate the customer base if it continues.

I wouldn't even mind if they were up front about it and updated me saying yeah apologies there will be a delay, this is the new estimate, but there's been nothing.

The slightly humourous comparison is that I ordered components from China via eBay on the same day I placed this order. Unbelievably they were delivered before Triton Cycles even dispatched my order (in the same country nonetheless!).

A nightmare to speak to anyone. I’ll be surprised if there are two call agents. Don’t expect to be told that your item is on its way. I spent hours waiting for someone to answer my questions, (where is my order). Two weeks later and still no answer. Website informed me that any order placed before 14:00 that day would be sent that day. NOPE! Still not here. Give this company a miss

Lack of communication, held my order without contact due to an item out of stock yet advertised as in stock, failed to update until I called 5 days after the order to which was told the rest of the order would be sent out that day, then told 2 days later would be dispatched following day but wasn’t, called today told I’d get a call back to no avail and only one item out my order dispatched with no explanation or update regarding the rest.

Absolutely appalling service, and clear mis-advertising of stock on the website.

ITEM WAS ADVERTISED AS BEING IN STOCK. Order was placed. Email confirming order was received with delivery window stated. For the next 10 days order showed as 'In Picking'. No tracking information was given. Left a message via their contact form - no response. Phoned repeatedly and eventually got through - item has been allocated and would be posted first class that same day. Next day - no delivery. After persistent phoning, got through and was told item was despatched even though it was still 'In picking' according to my account. I was then offered a PayPal refund which was actioned immediately. Bottom line - THE ITEM WAS NEVER IN STOCK AND HAD NOT BEEN DESPATCHED! This company does not tell the truth!

Ordered a hat for my stepdad all paper work said what I ordered was right the hat wasn't. I returned it but I have heard nothing back and had no refund. This company feels like a scam.

Items ordered are overdue. Automated response to a written request for an update on the delivery says that I shouldn't expect a response for 3-5 days. No one answering their phone 😡

UPDATE: items dispatched after written request. Response was within 3 hours, hence rating increased.

The product promptly arrived and was exactly what I ordered.

8 days and item still showed as being picked. If it isn't in stock don't list it on your site. People buy items to get them back in their bikes, it's mid summer. Palmed off by Cust service, oh.... I see there's a a wee delay.. it will be sent next day and be with you Saturday, it was not. Probably could have received quicker post from Europe.

I actually had to cancel this order, all emails and calls were ignored, you did refund quickly once withdrawn from contract, but not an apology or reply from anyone from any correspondence, makes me wonder how on earth you are still in business and have any decent reviews.

I would not recommend using this company at all.

Still waiting for my order 10 days later.

Have called, left voice mails and sent Emails but not heard back.

Will not use them again.

Bent spokes and worse service.
I ordered spokes and they arrived in a Jiffy bag. The packaging was totally inappropriate for the item and the spokes arrived bent.
I contacted their customer services who said they'd arrange for a replacement to be sent in better packaging and a return label for damaged ones to be sent back.
Nothing was received. I emailed to ask and didn't even get a response.
I began their own returns process and returned the item at my own expense but have heard nothing even though I know they got the item back 5 days ago because I sent it recorded with a photo.
I will begin a charge back on my credit card in a couple of days to recover the money.
Never used them until now. Naturally I wont be using them again and in no way would I recommend them.

Great price quick delivery would have been 5* but I sent a question by email and never received a reply I had to search online elsewhere for the answer but will be using them again

Great product. Quickly delivered.

had what I needed in stock. fast shipping

Absolutely dreadful. Ordered a £200+ seat on Monday 29th June for delivery Thursday 2nd July. Sent numerous messages asking for updates, eventually got told some “c**k and bull” story that my order was one of a few delayed orders !! This item was supposed to be”in stock” they probably didn’t have it in stock and needed to get it from the supplier. No wonder bike shops and businesses are going under with service like this. Absolute joke of a business!!