We had brilliant service from this buisness, we had 4 hatchetfish, some mollies and both species came in brilliant condition, not had a problem with any of the fish. Theyre now living happy in my larg... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I am so angry right now . I ordered 3 electric blue rams and received 2 completely different fish . I’ve emailed I’ve wattsapp as it says that is the fastest way to get issues resolved. I’m still... Ver mais
Really great service. Fish were well packaged and very good quality. Both plecos were healthy and have fitted in well. Highly recommend this company and will definitely be a returning customer. Would... Ver mais
Very pleased with my little fish. Good service and would be happy to buy from this company again. I received frequent emails updating the status of my order and he arrived well and settled in happily... Ver mais
Detalhes da empresa
Escrito pela empresa
Tropical Fish Co is a UK-based online aquarium shop specialising in live tropical fish, freshwater fish, cold-water fish, salt-water livestock, shrimp, snails, aquarium plants, fish food and aquarium supplies. Our website, www.tropicalfishco.co.uk, is built for UK fishkeepers who want a simple, trusted way to buy healthy aquarium livestock online. We offer a wide range of fish and aquarium-related products, with categories designed to help customers shop by species, tank setup, care level and aquarium style. Whether you are setting up your first community tank, building a nano aquarium, adding algae eaters, looking for colourful centrepiece fish, or searching for rare and collector species, Tropical Fish Co aims to make the process clear and reliable. Our focus is on healthy livestock, careful packing and safe UK delivery. We provide a live delivery guarantee and work to make sure fish are packed properly for transport, giving customers confidence when ordering live fish online. We also support customers with helpful aquarium care information, beginner guides, species advice and free tools such as tank volume and stocking calculators. Our goal is not only to sell fish, but to help customers create healthy, stable aquariums and make better choices for their tanks. Tropical Fish Co is an online seller based in the UK, built for hobbyists who care about fish welfare, good advice and dependable service.
Informações de contato
Reino Unido
- tropicalfishco.co.uk
4,0
Muito Bom
37 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
i made a simple order with Tropical…Really disappointed with Tropical Fish Co
I ordered 3 different fish from Tropical Fish Co, but only 2 arrived.
They then proceeded to ignore my Email and just refund the missing fish. This wouldn't have been an issue but they didn't refund the delivery charge, and they didn't communicate back to me, they simply ignored me and refunded the money for the fish.
If Tropical fish Co cannot get a simple order correct then i simply cannot trust them to get a much larger order correct.
i then went to Aquatics to Your Door and ordered a 37 fish order and was pleasantly surprised they managed to get the order completely correct and they delivered within 5 days.
DO NOT WASTE YOUR TIME WITH TROPICAL FISH CO!
there is always a better company.
1 de agosto de 2026
Avaliação não solicitada
Wrong item recieved
14 de agosto de 2026
Very poor packaging one bag had burst…
Very poor packaging one bag had burst and had very little water in it fish were half dead only lasted two days in the tank. There was no sticker saying live fish just a sticker with fragile on it 🤷♂️
14 de agosto de 2026
Fish arrived in exceptionally good…
Fish arrived in exceptionally good health which is the main thing. Very good price too.
14 de agosto de 2026
Items delivered
14 de agosto de 2026
A fantastic shop where you can buy…
A fantastic shop where you can buy various species of fish online with home delivery. The fish are healthy, have vibrant colors, and are very well packed for the journey. I highly recommend shopping here; for me, the service, shipping, and fish descriptions are 100 out of 100.
14 de agosto de 2026
Resposta da Tropical Fish Co
Hi Olimpiu, thank you for taking the time to leave a review. Really pleased the betta arrived healthy and that the packing did its job - getting livestock to you safely is the part we care most about. Thanks for choosing Tropical Fish Co, and enjoy your new fish.
Resposta da Tropical Fish Co
Thank you for the review. Healthy fish, arriving on time - that's exactly what we aim for on every order, so it's great to hear yours went smoothly. Thanks for your support, and we hope to see you again soon.
Top class
Had a bit of a mess up with delivery probably more to do with courier.. but this issue has been quickly resolved with no problem and hopefully all works out this time.. but great service and great selection of fish... always a nightmare for me to get deliveries as im in northern ireland but they have been amazing!!
14 de agosto de 2026
Resposta da Tropical Fish Co
Hi Kieran, thank you - and thank you for being so fair about the delivery hiccup. Northern Ireland deliveries take extra planning at our end, so we're really glad the team could get it sorted quickly for you, and fingers crossed this next one runs perfectly. Great to hear you're happy with the service and the selection. If you ever want a hand picking stock or timing a delivery, just give us a shout.
There is not fast answer in terms of…
There is not fast answer in terms of order comuniction , and tge most disappointing fact is that the fish u received are not what u ordered. And yes tgey do specify on the website that pictures are AI based but still. Be aware they are selling not the right product. #1184
13 de agosto de 2026
Avaliação não solicitada
Resposta da Tropical Fish Co
Hi Costin, thank you for the feedback - we've tried hard to trace this and can't. All we have is the name "Costin", with no order number, email or postcode, so there's nothing for us to search against. Nothing in our records matches that name. Two things also don't add up for us. Your profile shows Greece, and we only sell and deliver within the UK - we have never shipped internationally, so unless you were ordering to a UK address while abroad, we can't see how a delivery from us would have reached you. And the date of experience given is 13 August: the orders placed with us that day are still here awaiting dispatch, so no fish from that date have been delivered to anyone yet. Was that date perhaps selected at random? We're genuinely happy to help if there is an order behind this. Please email us with your order number, the email address used, or the delivery postcode, and we will look into it straight away and put right anything that has gone wrong. On the photography - our listings use representative images and we state that clearly on the site, and if anyone receives livestock that doesn't match their order we always resolve it.
Excellent thanks
Excellent thanks; all fish arrived well packed, safe and sound
14 de agosto de 2026
Avaliação não solicitada
Resposta da Tropical Fish Co
Hi Drusilla, thank you very much. Well packed, safe and sound is the standard we hold ourselves to on every box, so it's lovely to hear yours arrived that way. Thanks for taking the time to let us know, and enjoy the fish.
Never again will I be trying to order…
Never again will I be trying to order from these just going on there website all AI generated pictures
So slow to respond to any questions and then cancel my order coz the fish was not ready
I had to keep emailing them for updates
4 weeks later just got my refund
Thanks
16 de julho de 2026
Avaliação não solicitada
Resposta da Tropical Fish Co
Hi Daz, thank you for taking the time to share this, and I'm sorry your experience fell short. Delays in replying to your emails and the wait for your refund are not the standard we aim for, and I apologise for the frustration that caused. Our photos are of our own stock, but I appreciate the impression given, and it's something we'll review. Your order was cancelled because the fish were not in good enough condition to travel, but we should have communicated that far more quickly and clearly. If you'd like us to look into anything further, please email us and we'll pick it up personally.
Would Order more
I had a very good experience with Tropical fish Uk, and very pleased with the service and customer communication.
I made a mistake on my order and had to cancel on last minute and change the fish. They were very helpful and helped me to solve my problem.
The only negative I need to mention is that delivery date was 5 days from my order. Although I know it is hard to dispatch live fish.
14 de julho de 2026
Avaliação não solicitada
Resposta da Tropical Fish Co
Hi Kevin, thank you so much for the kind words and for your patience. I'm really glad the team could help you change your order at the last minute. You're right that our dispatch window can take a few days, as we only send livestock when we're confident the fish and the weather conditions are right for the journey. We're working on tightening those timings. We'd love to welcome you back for your next order.
Excellent Quality and Helpful Guidance
Great experience from start to finish. The delivery was on time, and all the fish arrived healthy and in excellent condition. As a beginner, I really appreciated the detailed care guides on their website for each fish, which made everything much easier to understand. The quality of the fish and the customer support are excellent. I would definitely recommend Tropical Fish Co and will be ordering from them again
21 de julho de 2026
Avaliação não solicitada
Resposta da Tropical Fish Co
Hi Pezhman, thank you for such a lovely review. It's great to hear the fish arrived healthy and on time, and that the care guides were useful as you're starting out. That's exactly why we write them. Thank you for recommending us, and please do get in touch any time if you'd like advice on stocking your tank.
AVOID
Awful. I asked them on day of purchase (5th of July) to delay my package so I could be home. Delivery date given was 15th so was given plenty of notice. No reply for nearly a week.
Request to cancel my order.
I get a reply and am assured they can adjust my order (previous request I had given up with) and it will be delayed a week.
I get a tracking number come through under a different name - email them in a panic and am told that no they had delayed the order,
Well, that was a lie. I just checked the account on tropical fish co and the poor, poor fish has now been with royal mail for TWO DAYS because they didnt delay it at all. Worse still, it is a Friday so that fish is going to stay stuck in the box until Monday when Royal Mail are next able to let me pick it up.
I feel awful for the poor thing and tropical fish co dont seem to give a sh*t. Also, they're whatsapp number takes you to aquatropics which are also a pretty iffy company. STAY CLEAR.
I have contacted citizens advice and will be seeking a full refund through the bank if needed. I feel so awful that an animal has suffered because of this.
5 de julho de 2026
Avaliação não solicitada
Resposta da Tropical Fish Co
Hi Scarlett, I'm very sorry. You asked us to delay your delivery, you were told it had been delayed, and then it wasn't, and the welfare of the fish is exactly what we should have protected. I completely understand your anger. This was a failure on our side and I'd like to put it right, including a full refund and a proper explanation of what went wrong. Please email us directly with your order number, marked for the attention of the customer care manager, and we will deal with it as a priority. I'm also reviewing how delay requests are handled internally so this cannot happen to another customer or another animal.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.