True Toys Avaliações 

4.975
O TrustScore é 4 de um total de 5

4,1

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

I purchased com creator video walkie talkie (Order number 279865). The product was delivered on time. However, the product image stated that the product has 20 video filters but the package I received... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent Service From Beginning to end. Great communication fast shipping great quality toys at a good price my Granddaughter will be Thrilled. I would highly recommend. Thank you

Avaliado com 3 de um total de 5 estrelas

As I've found is the usual with true toys (bargainmax) the value is always good price and delivery speed decent. But attention taken when packaging items is woeful. If you order anything needing a n... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

After a frustrating week waiting for the supplier to respond over missing parts, I received a call from from a really nice staff member this morning to confirm that my replacement parts had been post... Ver mais

Detalhes da empresa

Escrito pela empresa

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out. We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything. Delivering the true value of play We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making. Let kids just be kids More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us. Our Values Everything we do comes back to four things that make us who we are: Trust Honest Prices and recommendations you can rely on. Real No gimmicks, just genuine choices for real families. Understanding We're parents, and big kids ourselves, so we get it. Energy Because play should always feel like fun


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(4.975)

757 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

My parcel arrived soaking wet and my…

My parcel arrived soaking wet and my daughter's doll was wet and broken. I have been in touch multiple times to try and return for a refund and I have yet to get a response from the shop. Good prices but terrible customer service when something goes wrong.

1 de junho de 2026
Avaliação não solicitada
logotipo da True Toys

Resposta da True Toys

Hi,

Thank you for taking the time to leave your review.

We are very sorry to hear that your parcel arrived damaged. We understand how disappointing this must have been.

Unfortunately, we are unable to locate your order details from your review. Our team is working as efficiently as possible to respond to all queries. If you have already contacted us, please be assured that once your email has been received, a member of our team will review your case and work with you directly to reach a resolution.

Kind regards,
Ella

Avaliado com 1 de um total de 5 estrelas

Evri try and do better!

Evri have left the parcel on my front door for everyone to see when I had a safe place organised with them. They also stated that they would deliver between 1730 and 1830 which would of been ideal as someone was going to be home by then but no they delivered at 1555hrs and didn’t even wait to see if anyone home. They just took photo for proof of delivery and left. I would suggest change your carrier and the experience would improve 100 %.

4 de junho de 2026
Avaliação não solicitada
logotipo da True Toys

Resposta da True Toys

Hi,

Thank you for taking the time to leave your review.

We are very sorry to hear about your delivery experience and understand your frustration.

We have attempted to contact you by telephone to look into this further. If you could please check your emails at your earliest convenience, we would like to investigate this and work towards a resolution for you.

Kind regards,
Ella

Avaliado com 2 de um total de 5 estrelas

Damaged box

Product was delivered in a box that was battered about and taped up, damaged corners, looked like a second hand purchase 😔

1 de junho de 2026
Avaliação não solicitada
logotipo da True Toys

Resposta da True Toys

Hi,

Thank you for taking the time to leave your review.

We're sorry to hear that your order arrived in a damaged box and understand how disappointing this must have been.

We're glad to see that this matter has now been resolved. If you require any further assistance, please reach out to our customer service team; we will be happy to assist you further.

Kind regards,
Ella

Avaliado com 1 de um total de 5 estrelas

Received defective product and no…

Received defective product and no response when I’m trying to return.
Very unhappy with the experience- was hoping to have a great gifting experience for my child first bike which turned out to a defective product - no replacement no refund - Disappointed.!!!!
Order number -
Order: #251163
Fulfillment: #251163.1
Item names: Huffy Korros 16 Inch Bike - Cloud Grey

Edited on 10 June-

Hello
Yes you have reached out but I am yet waiting for a solution from your end. Can you please arrange refund for the defective product I received.

28 de maio de 2026
Avaliação não solicitada
logotipo da True Toys

Resposta da True Toys

Hi,

Thank you for taking the time to leave your review.

We're very sorry to hear about your experience, as this is not the level of service we aim to provide.

I have reached out to you directly via email. When you have a moment, please check your inbox at your earliest convenience, as we would love the opportunity to assist you and work towards resolving this matter.

We appreciate the disappointment this has caused and hope to hear from you soon so that we can help put things right.

Kind regards,

Ella

Avaliado com 5 de um total de 5 estrelas

Excellent service

Easy to order , delivery information and service excellent. Arrived in perfect condition and courier very polite. Excellent service will definitely order from Bargainmax again.

28 de maio de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I ordered a pool specifically because a…

I ordered a pool specifically because a heatwave was hitting and I wanted it as a surprise gift for my grandson to cool off in. I relied on the next-day delivery promise so he could enjoy it while the weather was perfect.
While the package technically arrived on time, the experience completely fell apart due the courier company that is used Evri !! It was glaringly obvious that the box had been tampered with.
When I opened it, the actual pool was completely missing-the only thing inside was the pool cover.
Because of this security issue of delivery , my grandson missed out on the hot weather. I had to wait 3 days for a replacement to arrive, and by the time it got here, the heatwave had passed and the weather has turned.
It is incredibly disappointing to pay for next-day delivery during a spell of great weather, only to have a tampered box and missing items completely ruin the surprise. Very let down by this experience.
Overall happy with the product and great value just a shame the choice of courier service lets it down

25 de maio de 2026
Avaliação não solicitada
logotipo da True Toys

Resposta da True Toys

Hi Kerry,

Thank you for your feedback, and we sincerely apologise for the inconvenience caused with your order. We understand how disappointing this was, especially as the pool was intended as a surprise gift during the heatwave.

We are pleased we were able to resolve this for you with a replacement, and we appreciate your understanding and patience throughout. We also value your comments regarding the courier service and will take this feedback on board as it helps us improve.

We hope your grandson enjoys the pool, and thank you again for your support.

Many thanks,
Grace

Avaliado com 4 de um total de 5 estrelas

Having just assembled the bike for…

Having just assembled the bike for grandsons birthday I was a bit disappointed. The actual bike is nice, the instructions however were for 2 different bikes. Upon assembly we discovered that the mudguards & reflectors were for the other model in the manual, not the bike we have. It's too late to send it back for a replacement as I need it for Friday.

19 de maio de 2026
Avaliação não solicitada
logotipo da True Toys

Resposta da True Toys

Hi Helen,

Thank you for your review and feedback.

We are sorry to hear there was confusion with the assembly instructions and included parts. We have reached out directly to help resolve this for you and appreciate you bringing this to our attention.

We hope your grandson enjoys his new bike and has a lovely birthday.

Many thanks,
Grace

Avaliado com 3 de um total de 5 estrelas

Bargain Max was excellent and they are…

Bargain Max was excellent and they are a great company. I would have given 5 stars if there was choice given for delivery method. There is no choice of courier.

Other than that I think their brilliant.

16 de maio de 2026
Avaliação não solicitada
logotipo da True Toys

Resposta da True Toys

Hi,

Thank you so much for your lovely review and kind words about BargainMax. We’re delighted to hear that you had a positive experience with us.

We also really appreciate your feedback regarding the delivery options. Customer feedback is very important to us, and we will certainly take your comments into consideration as we continue to improve our service.

Thank you again for your support.

Kind regards,
Amanda
BargainMax Customer Service Team

Avaliado com 5 de um total de 5 estrelas

Always quick and safe delivery

Have ordered many times over the years. Always delivered quickly and safely. Good prices. Never had a problem. Only positives. Great service.

15 de maio de 2026
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais