True Toys Avaliações 

4.976
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

I purchased com creator video walkie talkie (Order number 279865). The product was delivered on time. However, the product image stated that the product has 20 video filters but the package I received... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent Service From Beginning to end. Great communication fast shipping great quality toys at a good price my Granddaughter will be Thrilled. I would highly recommend. Thank you

Avaliado com 3 de um total de 5 estrelas

As I've found is the usual with true toys (bargainmax) the value is always good price and delivery speed decent. But attention taken when packaging items is woeful. If you order anything needing a n... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

After a frustrating week waiting for the supplier to respond over missing parts, I received a call from from a really nice staff member this morning to confirm that my replacement parts had been post... Ver mais

Detalhes da empresa

Escrito pela empresa

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out. We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything. Delivering the true value of play We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making. Let kids just be kids More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us. Our Values Everything we do comes back to four things that make us who we are: Trust Honest Prices and recommendations you can rely on. Real No gimmicks, just genuine choices for real families. Understanding We're parents, and big kids ourselves, so we get it. Energy Because play should always feel like fun


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(4.976)

757 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

I am extremely disappointed as i…

I am extremely disappointed as i ordered a doll for my granddaughter’s birthday, but it never arrived, causing me to miss her birthday. Evri failed to deliver it and it was returned to the sender. I was offered a refund, but no good will guesture for the inconvenience.
I then asked for the item to be sent again, and unbelievably the same thing happened a second time. Two failed deliveries using the same courier. I have now requested a refund and awaiting. Very disappointing experience and I would not order from this company again. Order 243176. Date ordered 27.04.26

27 de abril de 2026
Avaliação não solicitada
logotipo da True Toys

Resposta da True Toys

Hi,

Thank you for your review.

We are very sorry to hear about your experience and completely understand your disappointment, especially as this was for your granddaughter’s birthday. We sincerely apologise for the inconvenience caused by the failed delivery attempts.

Please be assured that your refund has now been actioned. We have also escalated this matter directly with the courier to help ensure this does not happen again in the future.

We appreciate your feedback and are sorry that we let you down on this occasion.

Many thanks,
Amanda

Avaliado com 1 de um total de 5 estrelas

Very disappointed with my experience.

Very disappointed with my experience.

I purchased a bike for my daughter’s 4th birthday, and it arrived in a completely unacceptable condition. The packaging was already damaged on delivery, and as a result one of the front spokes was bent, making the bike unsafe for a young child to use. The seat was also damaged, so the product was clearly not in a usable state.

On top of that, the instructions provided were unclear and made assembly far more difficult than it should have been.

This completely ruined what was meant to be a special birthday gift, which is incredibly frustrating.

I contacted the company and spoke with Hazel, who offered just £10 compensation alongside a refund. Given the safety concerns and the overall poor experience, this response felt inadequate and dismissive.

Overall, I am extremely unhappy with both the product quality and the way this issue has been handled. I will never order from Bargain Max again and would not recommend them to anyone.

11 de maio de 2026
Avaliação não solicitada
logotipo da True Toys

Resposta da True Toys

Hi,

Thank you for your feedback, and we’re very sorry to hear about your experience.

We completely understand your disappointment, especially as this was purchased as a birthday gift for your daughter. The condition the bike arrived in is not the standard we aim to provide, and we sincerely apologise for the inconvenience caused.

Your feedback has been shared with the relevant teams, and we appreciate you taking the time to bring this to our attention.

Many thanks,
Amanda

Avaliado com 5 de um total de 5 estrelas

Monster high Frankie doll…

Bargainmax is a fantastic company free fast shipping my orders always come well packaged with no damage and good quality products l highly recommend

8 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

dolu playhouse

I ordered the dolu playhouse, it arrived with what looked like a huge coffee stain all down one side of the white panel.
I've tried to clean it but its visible. I'm not impressed, this cost around £100. It shouldn't have arrived like that

26 de abril de 2026
logotipo da True Toys

Resposta da True Toys

Hi,

Thank you for leaving a review.

We’re very sorry to hear your playhouse arrived marked and not in the condition you expected. We understand your disappointment, especially for an item of this value. Please reach out to us directly at support@bargainmax.co.uk with your order details so we can look into this and resolve it for you as quickly as possible.

Many thanks,

Hazel
BargainMax Customer Service Team

Avaliado com 1 de um total de 5 estrelas

Returned multiple items and no refund

Returned multiple items and no refund. Multiple emails, multiple WhatsApp’s, multiple phone calls and absolutely no response! Do not buy from here. Tried emailing again and now the email in undeliverable.

1 de abril de 2026
Avaliação não solicitada
logotipo da True Toys

Resposta da True Toys

Hi,

Thank you for taking the time to leave us a review. We’re really sorry to hear about your experience and understand how frustrating this must have been.

We’re glad to see this has now been resolved for you and your refund has been processed. If there’s anything further we can assist with, please don’t hesitate to get in touch—we’d be more than happy to help.

Kind regards,
Ella

Avaliado com 1 de um total de 5 estrelas

2 broken bikes recieved

Ordered a bike for my daughters birthday, this arrived damaged with the front spoke being bent so the front wheel was unable to be connected. These things happen, so I returned the bike and got a new one sent out. This too arrived damaged meaning that I then did not have a bike in time for my daughters birthday. The most frustrating part was that I was told that all orders go through checks to ensure they are not damaged and meet standards. Clearly not! Was offered a 20%discount to keep the bike despite it being dangerous and having broken plastic all over it where my daughter could trap her fingers. I did get a refund but was all a massive inconvenience and stress. The first time I get, it happens but to recieve a broken replacement as well is just not good enough.

21 de abril de 2026
Avaliação não solicitada
logotipo da True Toys

Resposta da True Toys

Hi,

Thank you for your review. We’re very sorry to hear that both the original bike and the replacement arrived damaged, especially for such an important occasion. We completely understand how frustrating and disappointing this must have been.

This is not the standard we aim to provide, and we sincerely apologise for the inconvenience caused. We’re glad to see that your refund has now been processed, and your feedback will be shared with our team to help improve our service.

Kind regards,
Ella

Avaliado com 1 de um total de 5 estrelas

Issue with getting item delivered

Issue with getting item delivered, sat at evri local delivery depot for 4 days, tried to contact bargainmax to sort issue out and they wasnt very helpful, told me to wait and then ignored my emails trying to sort it out, evri being useless and trying to get bargainmax to sort issue out was impossible, they were happy to take my money but wasnt bothered if I actually got my item or not, in the end I had to find a email for higher up at evri to get my parcel, wont ever buy from bargainmax again purely on the worst customer service ever,

28 de abril de 2026
Avaliação não solicitada
logotipo da True Toys

Resposta da True Toys

Hi,

Thank you for taking the time to leave a review. We’re sorry to hear about your experience with the delivery.

This is not the level of service we aim to provide. Unfortunately, we’ve been unable to locate your order using the details provided, and we’d really like to look into this further for you.

Could you please email us at support@bargainmax.co.uk
with your full name and order number? I’d be happy to investigate this for you.

Kind regards,
Ella

Avaliado com 5 de um total de 5 estrelas

Simply Perfect

This company was easy to buy from. Their website was also easy to use, with lots of products and excellent value. The pram arrived in a box, within 2 days of ordering. Great service.

26 de abril de 2026
Avaliado com 1 de um total de 5 estrelas

Do not order from here!!!!

Do not order from here! This company is shocking, ordered a balance bike which said 12 inch, no where on the description was any other size stated, arrived and wheels measured 9.5 inch. Apparently you can only return items that are unopened but how would you know it is wrong if you’ve not opened it? And even if I had not opened I’d still have to pay for a return for their listening mistake. Shocking. Will never order from here again. AVOID AT ALL COSTS. They have now changed the website without informing me any different without any other communication! I have screen shots of the description of what I purchased it and screen shots now. I would like a full refund!!!!!!

28 de abril de 2026
Avaliação não solicitada
logotipo da True Toys

Resposta da True Toys

Hi,

We’re really sorry to hear about your experience, and we truly appreciate you taking the time to share your feedback with us.

We haven’t been able to locate your order details from this review, but we’d really like the opportunity to look into this further and help put things right.

If you could get in touch with our customer service team and share your order details, we’ll happily investigate this for you.

Kind regards,
Ella

Avaliado com 2 de um total de 5 estrelas

Crumpled Items poorly packed

2 of the items were shipped stuffed into the box and the backing card arrived completely crumpled. They were supposed to be gifts but look awful so now cannot be gifted. Shame as the rest was good.

27 de abril de 2026
Avaliação não solicitada
logotipo da True Toys

Resposta da True Toys

Hi,

Thank you for taking the time to leave your feedback. We’re really sorry to hear that some of your items arrived in poor condition, especially as they were intended as gifts—we completely understand how disappointing that must be.

We’re unable to locate your order details from this review. Could you please contact us with your order number, full name, and photos of the damaged items? This will allow us to investigate the issue further.

I would love the opportunity to look into this further and resolve the issue for you.

Kind regards,
Ella

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