My name is Ursula Guipttons and I’ve been trying to contact Trust Arrow for a refund. You guys scammed me of $795. My student loan was never settled as you claimed. I called Fedloan and they said they... Ver mais
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Veja o que dizem as avaliações
You portended that your organization was connected to American Student Assoc lloans. You clearly are not! I’ve now connected with a legitimate company associated with ASA and on track where I need to... Ver mais
A empresa respondeu
I'm still getting messages from Nelnet saying I owe money. I just read your BBB rating and your nona credited business. Now I can't access my account on my FAFSA and you have my social security on you... Ver mais
A empresa respondeu
They charged me almost 1000 bucks for something that dosnt cost at all and now Im in debt for something I did not need. I called the Federal student loan people told me there is no charge for what th... Ver mais
A empresa respondeu
1,4
Muito Ruim
52 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I'm disappointed they didn't contact me…
I'm disappointed they didn't contact me regarding where we are with the loan process. I was continuing to receive call from the debt collector. I'm still not sure where we are with the process.
28 de dezembro de 2018
Avaliação não solicitada
Resposta da Trust Arrow
Hi Yvonne! If you haven’t received any communication from us, we wouldn’t have gotten this far, but it sounds like you would like an update on your account.
It can take months to resolve student loan dilemmas, and update times can vary depending on your situation, but that doesn’t mean no one is working for you.
Your account has already been moved into processing, which is a great sign! They will be glad to update you privately. Reach out to them at processing@77elite.com to request an update on your account progress and they’ll be glad to assist you. —-
In addition, we’d like to mention that Trust Pilots format encourages people like yourself to leave negative reviews, in order to coax a huge membership fee out of us, so that we can better control which reviews appear publicly. We do not subscribe to this mafia style of doing business, where we need to pay for a highly graded rating. Our A+ rating comes from the Consumer Loan Bureau - not the latest version of “yelp”. For real connection and assistance please contact us directly, as using this format only helps to monetize Trust Pilot and support poor practices of actual resolution.
Intentional Misrepresentation
I was misinformed about the nature of this company. I was never told that the money I was told to pay was NOT going directly to my student loan! I just found out that the money that is being taken out of my paycheck every week is Trustpilot's FEE! That amount could have been going to my student loan to bring the amount in arrears back up to date!! I'm very unhappy with this arrangement. I could have spoken directly to the Student Loan commission and made arrangements!
16 de dezembro de 2018
Avaliação não solicitada
Resposta da Trust Arrow
Hi Detrick, not to worry! You’ve got a little misinformation, but we’re here to help make some sense out of this confusing situation.
Firstly you should know all our calls are recorded, and your call has been reviewed. After listening to the call between your representative and yourself, we can assure you that they did not say or imply such a thing. We are in a highly regulated industry, and our employees are career service people, dedicated to helping clients save hard earned money.
That being said, it’s easy to get confused these days with the amount of misinformation out there. Here’s why people normally choose our service.
People who benefit from government sponsored student loan debt relief programs use a service like ours because we are FAST, and we guarantee enrollment.
Without using a fast track service to enroll, an average person would take 6-9 months to complete most of the work we can do within a few weeks. Applications (which are “free”) and enrollment are different, and each is more complex and strict than you’d expect.
If you don’t have time to wait to start saving on your student loans, using a service guarantees you’ll experience savings and benefits (like improved credit etc) very quickly, and with no effort on your part. The alternative is weeks and months of weaving through an impossibly complex process and a lot of potential to do it incorrectly, which can be financially devastating.
Think of about the reasons you’d hire a tax accountant to handle complex financial dealings, or a dentist to pull a tooth. Sure, you could use some string and a door handle “for free”, but paying a professional is a lot less painful!
Now for the good news! You’re with one of the good guys, and made a smart choice! Your account has been moved up to the processing stage, that is a good sign! 77 Elite is a popular legal document processor, so your account is in good hands at this stage.
While we can’t disclose private account details publicly, please reach out for additional help. Please reach out to processing@77elite.com and they will be happy to assist you with an update on your account.
(877) 743-0975
processing@77elite.com
www.77elite.com
— In addition, we’d like to mention that Trust Pilots format encourages people like yourself to leave negative reviews, in order to coax a huge membership fee out of us, so that we can better control which reviews appear publicly. We do not subscribe to this mafia style of doing business, where we need to pay for a highly graded rating. Our A+ rating comes from the Consumer Loan Bureau - not the latest version of “yelp”. For real connection and assistance please contact us directly, as using this format only helps to monetize Trust Pilot and support poor practices of actual resolution.
Warmly,
Trust Arrow
I recommend this company to anyone
I recommend this company to anyone. They will not give up on you and go out of their way to satisfy you. They answer their phone and don't give you a run around. Trust Arrow is true to their motto about satisfying their customers.
15 de dezembro de 2018
Avaliação não solicitada
I am reading the reviews which there…
I am reading the reviews which there are, apparently, more bad reviews than good and it seems that, with all of them, they give a standard reply to contact them and they will be happy to resolve it...even though there are several reviews complaining about lack of communication and not being able to reach anyone.
13 de dezembro de 2018
Avaliação não solicitada
Resposta da Trust Arrow
Hi again Ian, our response to your last review was rather personalized, and as we stated, we clearly cannot discuss personal account information publicly.
We invite you to reach out to us using any of the contact information provided, or which you may find again at www.77elite.com, who is currently managing the progress of your account.
Please connect with them directly (as this is not a communication forum) to answer anything you need about your account, which is active and shows progress. 😊
—
In addition, we’d like to mention that Trust Pilots format encourages people like yourself to leave negative reviews, in order to coax a huge membership fee out of us, so that we can better control which reviews appear publicly. We do not subscribe to this mafia style of doing business, where we need to pay for a highly graded rating. Our A+ rating comes from the Consumer Loan Bureau - not the latest version of “yelp”. For real connection and assistance please contact us directly, as using this format only helps to monetize Trust Pilot and support poor practices of actual resolution.
Great customer service
Thanks for working with me about my situation.
13 de dezembro de 2018
Avaliação não solicitada
Are you affiliated with fedloan…
Are you affiliated with fedloan servicing?!? I’m still confused because there are multiple companies approaching me and I dont know who to trust. Please respond if you are or are not affiliated with them?
13 de dezembro de 2018
Avaliação não solicitada
Resposta da Trust Arrow
Hi there, we are so sorry to hear of your frustration! FedLoan Servicing is currently being sued by the United States government for gross mismanagement, scams and other financial crimes against student loan borrowers.
While we are not “affiliated” with that company, we are required to work with them if they maintain a file for a client.
If you have any concerns regarding who to trust you may refer to www.consumerloanbureau.com, or if you have any direct questions for us, we are more than pleased to help set things right.
Please reach out to processing@77elite.com with any specific account concerns. They are the legal document processor currently managing your file, and are available to help you right away.
In addition, we’d like to mention that Trust Pilots format encourages people like yourself to leave negative reviews, in order to coax a huge membership fee out of us, so that we can better control which reviews appear publicly.
We do not subscribe to this mafia style of doing business, where we need to pay for a highly graded rating. Our A+ rating comes from the Consumer Loan Bureau - not the latest version of “yelp”. For real connection and assistance please contact us directly, as using this format only helps to monetize Trust Pilot and support poor practices of actual resolution.
We look forward to hearing from you shortly!
Warmly,
Trust Arrow
I was excited to use the company to…
I was excited to use the company to help pay on my student loan, however, they didn't pay on my loan as supposed to which has affected my credit and they have not returned any of my phone calls to resolve situation. Student loan department told me to take them to court for fraudulent use of my money and not paying or communicating. Unnecessary stress and extreme disappointment with this company. Wishful and hopeful for better/ honest services.
13 de dezembro de 2018
Avaliação não solicitada
Resposta da Trust Arrow
THIS IS A COMPETITOR COMPLIANT. THIS IS NOT A REAL CLIENT REVIEW. TRUST PILOT REFUSES TO REMOVE FALSE REVIEWS AND TARGETS BUSINESSES TO BECOME “MEMBERS” FOR A GIANT FEE IN ORDER TO EDIT YOUR OWN PAGE. WE REFUSE TO BUY OUR RATING HERE, BUT WE DO HAVE AN A+ RATING FROM THE CONSUMER LOAN BUREAU. ENJOY YOUR DAY! :)
What have you actually done
13 de dezembro de 2018
Avaliação não solicitada
Resposta da Trust Arrow
Hello Marcia, it sounds like you’d like an update on your account status!
While we can’t disclose private account details on a public site, we can say your account has been moved up to processing, which is a good sign!
Please reach out to processing@77elite.com with any specific account questions and they will assist you. They are the legal document processor currently managing your file, and are available to help you right away. Your account is in good hands!
(877) 743-0975
processing@77elite.com
www.77elite.com
Warmly,
Trust Arrow
They have been very patient and…
They have been very patient and accommodating. They're making it so I can still get my taxes, so I really don't have any complaints!
12 de dezembro de 2018
Avaliação não solicitada
im no longer using trust arrow
12 de dezembro de 2018
Avaliação não solicitada
They have been extremely professional…
They have been extremely professional and courteous to speak with. Helped me out tremendously, I can now live again (Finically). I’m very grateful for there assistance.
12 de dezembro de 2018
Avaliação não solicitada
They were very helpful and guided me…
They were very helpful and guided me through every step
12 de dezembro de 2018
Avaliação não solicitada
Acts like a SCAM company
This seems like a scam. The payments are NOT based on income level. I tried to tell you that I already spoke with the US Dept of EDU and even emailed you a copy of the form that I had sent to them. I explained my dire situation with my husband's job loss and medical condition, but I was still charged over $200 for 2 months of your NOT getting my student loans out of default. I spoke directly with US Dept to get my loans out of default and prevent garnishment after paying you to do that. You wouldn't email or mail the form I needed to stop the automatic draft from my account and the person "assigned to my account" was never available when I called. Not acceptable. As far as my opinion, you owe me my money back.
7 de dezembro de 2018
Avaliação não solicitada
Resposta da Trust Arrow
THIS IS A COMPETITOR COMPLIANT. THIS IS NOT A REAL CLIENT REVIEW. TRUST PILOT REFUSES TO REMOVE FALSE REVIEWS AND TARGETS BUSINESSES TO BECOME “MEMBERS” FOR A GIANT FEE IN ORDER TO EDIT YOUR OWN PAGE. WE REFUSE TO BUY OUR RATING HERE, BUT WE DO HAVE AN A+ RATING FROM THE CONSUMER LOAN BUREAU. ENJOY YOUR DAY! :)
I haven't seen any results yet
7 de dezembro de 2018
Avaliação não solicitada
Resposta da Trust Arrow
Hi Oris, we’d love to help! First we’d like to invite you to reach us directly so we can help on a more personal level.
Overall, it sounds like you’d like to understand what has transpired with your account, and that you’d also like an update on your account status. Your concerns are important, and we are here to help you, not to hurt you, so we will tackle these concerns together right away.
While we can’t disclose private account details on a public site, we can say your account has been moved up to processing, which is a good sign!
Please reach out to processing@77elite.com and they will assist you. They are the legal document processor currently managing your file, and are available to help you right away. Your account is in good hands!
(877) 743-0975
processing@77elite.com
www.77elite.com
In addition, we’d like to mention that Trust Pilots format encourages people like yourself to leave negative reviews, in order to coax a huge membership fee out of us, so that we can better control which reviews appear publicly.
We do not subscribe to this mafia style of doing business, where we need to pay for a highly graded rating. Our A+ rating comes from the Consumer Loan Bureau - not the latest version of “yelp”. For real connection and assistance please contact us directly, as using this format only helps to monetize Trust Pilot and support poor practices of actual resolution.
Warmly,
Trust Arrow
Very awesome has really helped me a lot
7 de dezembro de 2018
Avaliação não solicitada
My call was answered promptly and my…
My call was answered promptly and my advisor was great - she is knowledgeable and professional. This company does a good thing and I hope it lasts for a long time!
6 de dezembro de 2018
Avaliação não solicitada
I applied for a loan forgiveness
I applied for a loan forgiveness. I was told one would take place with a monthly fee. Okay, because it sound so good, I allowed the fee to be taken from my bank account monthly.
I was told I would not have to re-pay the loan. Not true. As of January 2019, I am responsible to pay FedLoan a monthly fee to avoid employment wage garnish and with another company Navient, I have to re-apply for IBR to avoid the same.
I contacted 77 Elite, company of which misled me to believe I would not have to re-pay and was informed that because my place of employ was not non-profit, I was responsible to pay accordingly.
I was more than hurt. I was almost in tears but, I remained strong and made it so the company would no longer be able to take any monies from my bank account.
What is being done is theft! It should not be allowed. I want someone besides myself to know the truth about the matter. The whole story should be told in the beginning not half the story. If the whole story were told, the company would not have customers.
6 de dezembro de 2018
Avaliação não solicitada
Resposta da Trust Arrow
THIS IS A COMPETITOR COMPLIANT. THIS IS NOT A REAL CLIENT REVIEW. TRUST PILOT REFUSES TO REMOVE FALSE REVIEWS AND TARGETS BUSINESSES TO BECOME “MEMBERS” FOR A GIANT FEE IN ORDER TO EDIT YOUR OWN PAGE. WE REFUSE TO BUY OUR RATING HERE, BUT WE DO HAVE AN A+ RATING FROM THE CONSUMER LOAN BUREAU. ENJOY YOUR DAY! :)
Trust Arrow took all my needs
Trust Arrow took all my needs. I am thankful for their expertise in handling my finances.
6 de dezembro de 2018
Avaliação não solicitada
You portended that your organization…
You portended that your organization was connected to American Student Assoc lloans. You clearly are not! I’ve now connected with a legitimate company associated with ASA and on track where I need to be. I have filed complaints against you with not only Better Business Bureau for your area, Consumer Financial and the Attorney General for my state. I’ve also included that document/form where you make acthreat if one was to contact their bank. You are a scam and a fraud! I want my money returned of $299.00 and $179.00.
6 de dezembro de 2018
Avaliação não solicitada
Resposta da Trust Arrow
THIS IS A COMPETITOR COMPLIANT. THIS IS NOT A REAL CLIENT REVIEW. TRUST PILOT REFUSES TO REMOVE FALSE REVIEWS AND TARGETS BUSINESSES TO BECOME “MEMBERS” FOR A GIANT FEE IN ORDER TO EDIT YOUR OWN PAGE. WE REFUSE TO BUY OUR RATING HERE, BUT WE DO HAVE AN A+ RATING FROM THE CONSUMER LOAN BUREAU. ENJOY YOUR DAY! :)
Great service
6 de dezembro de 2018
Avaliação não solicitada
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