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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Visits from my TrustonTap carer, NB, have been truly supportive in every way. NB is charming and intuitive about my needs and has helped with bed making, laundry, small shops and keeping things ship-s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The team have been very effective and efficient, the process simple. I talked about our needs, received multiple resumes, decided who to video interview and then meet in person. Care for your loved on... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Sharma was kind and caring and looked after my husband after a recent operation. We felt she was very concerned for his welfare and as he still had poor mobility and was confined to bed, kept checking... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Trust on tap found us an excellent PA at short notice. They were very responsive over a bank holiday weekend

A empresa respondeu

Detalhes da empresa

  1. Serviço de assistência médica domiciliar
  2. Organização de Serviços e Suporte a Deficientes
  3. Serviços de cuidados para idosos

Escrito pela empresa

TrustonTap is an introductory care agency, helping older people across Oxfordshire and Buckinghamshire to stay at home, independently, for as long as possible with trusted, affordable care and support on tap. We know that finding suitable care can often be very difficult and we want to make this easier for those receiving care, their families and/or healthcare professionals. We understand that good care is all about relationships and that short visits with different carers every day, do not work for carers or those they care for. Whether you or your loved one needs a carer to help with washing or dressing, pick up a prescription, help with administration or simply to have someone to chat to, TrustonTap can introduce you to trained, experienced and vetted carers living in your local area.


Informações de contato


4,6

Excelente

O TrustScore é 4.5 de um total de 5

175 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Huma has been one of the best things to…

Huma has been one of the best things to enter our lives. That may sound over the top but she is absolutely brilliant. The words 'thank you' never seem to be enough.

14 de julho de 2025
logotipo da TrustonTap

Resposta da TrustonTap

Joanna,
Thank you for your kind words. Really appreciated.
William
Founder & MD
TrustonTap

Avaliado com 4 de um total de 5 estrelas

We were able to find a really good…

We were able to find a really good carer through this platform. We would give five stars, but unfortunately, the carer is occasionally not able to come every week. When she does come, though, she is brilliant.

9 de agosto de 2025
Avaliação não solicitada
logotipo da TrustonTap

Resposta da TrustonTap

Thank you for this, Veronica,
William
Founder & MD

Avaliado com 3 de um total de 5 estrelas

Brilliant with regards to setting up…

Brilliant with regards to setting up last minute care for my dad, the only let down was that the carer didnt really engage with him. No rapport , which was a shame given that the carers hour per day company was all the company he had.

28 de julho de 2025
logotipo da TrustonTap

Resposta da TrustonTap

Thank you for your feedback. I am very glad that we were able to provide help for your father at short notice, but am sorry that there was insufficient rapport between the carer and him. We are very happy to suggest other carers who may be able to help.
William
Founder & MD

Avaliado com 5 de um total de 5 estrelas

Sue MacPartlin - professional, caring and kind

Sue MacPartlin became my mother’s carer last year and we certainly struck gold. She developed a very close bond with my mother very quickly. She went over and above with the care she provided. She treated my mother with respect and dignity at all times and I couldn’t have wished for anything more. Sadly my mother passed away suddenly and Sue has offered us her support too.

4 de junho de 2025
Avaliação não solicitada
logotipo da TrustonTap

Resposta da TrustonTap

Karen,
Thank you for your feedback. Much appreciated.
I am very sorry to hear about your mother. Please let us know if there is anything else we can do
William
Founder & MD
TrustonTap

Avaliado com 5 de um total de 5 estrelas

Great service! Easy to put a carer in place

We used Trust on Tap after being let down by an in house carer service where my elderly mum is resident.
They were very supportive with the initial set up.:
The great thing is you can choose your carer, illness and holidays aside it will always be the same person so mum has and will continue to build a great relationship with her and there is scope to increase the hours as mum’s needs arise with no problem!
Thoroughly recommend Trust on Tap to anyone who needs a carer!

27 de maio de 2025
logotipo da TrustonTap

Resposta da TrustonTap

Thank you for your kind words,
William
Founder & MD

Avaliado com 5 de um total de 5 estrelas

Carer for mother in law

The carer was reliable, reassuring and friendly and kept in touch if she encountered any problems.

12 de maio de 2025
logotipo da TrustonTap

Resposta da TrustonTap

Thank you for your feedback

Avaliado com 5 de um total de 5 estrelas

Amazing care from Tara

My mother received the most amazing care from Tara. She provided thoughtful, personal, supportive care which felt more like a caring friend than a professional service. She did everything to make our mum's life varied and interesting when possible, and helped out with daily tasks with warmth and enthusiasm. We totally trusted her with our mum and are forever grateful for making the last few months of our mum's life so comfortable and happy.

12 de fevereiro de 2025
Avaliação não solicitada
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Resposta da TrustonTap

Melling
Thank you for your kind words.
William
Founder and CEO

Avaliado com 5 de um total de 5 estrelas

So reliable

So reliable, always has your health and safety first.
OLIVER MENDOZA is my PA, I honestly could not cope without him.
Thank you

21 de fevereiro de 2025
Avaliação não solicitada
logotipo da TrustonTap

Resposta da TrustonTap

Nichi,
Thank you for your kind comments. I am glad that we have been able to help
William
Founder & MD, TrustonTap

Avaliado com 5 de um total de 5 estrelas

Excellent Service

Trust on Tap has provided a willing and cheerful carer for Mum, fitting in well with the routine here and always anxious to help in any way required to make life easier for Mum.

7 de março de 2025
Avaliação não solicitada
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Resposta da TrustonTap

Elaine
Delighted that we have been able to help
William
Co-founder & MD

Avaliado com 4 de um total de 5 estrelas

We appreciate your recommendation of a…

We appreciate your recommendation of a carer at short notice & found her very experienced & caring. She also understood the client that she was caring for & was very diplomatic

11 de março de 2025
logotipo da TrustonTap

Resposta da TrustonTap

Many thanks for your feedback
William
Managing Director and co-founder

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, all very reliable and able to tailor exactly to meet our needs. Highly recommend

13 de janeiro de 2025
logotipo da TrustonTap

Resposta da TrustonTap

Charlotte,
Thank you for your feedback. Much appreciated
William

Avaliado com 5 de um total de 5 estrelas

when my mother discharged

when my mother was discharged from the hospital. A care plan was given to her. The fact that my mother lived with us made things extremely stressful for the family to start.The carers were very professional, the process went very smoothly, and the communication was professional. I want to express my gratitude to all of the carers who visited our home and took care of our mother, showing her love and affection.

20 de dezembro de 2024
Avaliação não solicitada
logotipo da TrustonTap

Resposta da TrustonTap

Thank you for your feedback

Avaliado com 5 de um total de 5 estrelas

A Godsend in an emergency

I was recommended to Trust on Tap in a moment of crisis. They managed to get help for my mother on the day from a standing start. The carer came from Oxford to High Wycombe and then stayed for longer than previously asked for. I can honestly say that this service and the carer, Hermeen Farooq, were an absolute Godsend and I can highly recommend.

2 de dezembro de 2024
logotipo da TrustonTap

Resposta da TrustonTap

Nicola,
Thank you for your kind words. We are glad to have been able to help.
William
Founder & CEO

Avaliado com 5 de um total de 5 estrelas

The benefits of working with Truston tap

The benefits of working with this company is the consideration and respect for staff. My experience has been amazing with all the support I always receive. Some examples of this is reassurance from the company to check on my mental wellbeing. This makes me feel wanted and safe as I know I am looked after during hard times.

9 de janeiro de 2025
Avaliação não solicitada
logotipo da TrustonTap

Resposta da TrustonTap

Thank you for this feedback
William
Founder and CEO

Avaliado com 5 de um total de 5 estrelas

This is my fifth year and it's been…

This is my fifth year and it's been best decision for me to be self employed with support of trust on tap. Office staff are extremely helpful, understanding, and supportive in all aspects of work . Highly recommend people who are passionate about supporting adults in community to consider joining trust on tap.

8 de janeiro de 2025
Avaliação não solicitada
logotipo da TrustonTap

Resposta da TrustonTap

Debbie,
Thank you for this kind feedback.
William
Founder & MD

Avaliado com 5 de um total de 5 estrelas

Trust on tap is a great platform For me…

Trust on tap is a great platform For me as a self-employed carer.
There is always support when needed, lots of forms that we can download for our clients and discounted courses for us to complete with free courses and weekly newsletters.
Iv supported very special ladies and gents through Trust on Tap.

8 de janeiro de 2025
Avaliação não solicitada
logotipo da TrustonTap

Resposta da TrustonTap

Linda,
Thank you for your comments. Much appreciated.
William
Founder & MD

Avaliado com 5 de um total de 5 estrelas

Excellent service

Helpful staff on the phone, good communication, excellent service. Thank you.

23 de dezembro de 2024
logotipo da TrustonTap

Resposta da TrustonTap

Debora,
Thank you for your feedback. Most appreciated.
William
Founder and MD

A Experiência Trustpilot

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Saiba mais sobre o processamento das avaliações da Tustpilot.

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